Your iD Account & App.

Won’t accept my pac code and can’t get any help or contact  number to get any help go round in circles 

Hello,I can't find live chat to ask this so hoping I can get a link on here. My password has stopped working, reset password does not send an email, therefore I can't log into my account anymore. This issue seems to have appeared a lot of times, and doesn’t look like it has been resolved. My email address is working normally, I've checked my spam, I've entered my email correctly.Thanks

I paid my final bill £37.03 but £2 missed payment showing on my credit report, why? I've paid £2 today (even though I don't owe it) as this is having a serious negative impact on my credit report.Telephone is just an automated service, live chat is a bot, how on earth am I to get this issue resolved??

Hi I've my number was supposed to transfer to my Id sim today it's showing on the app it's changed but I can't call anyone or receive a call

I wish to add two more numbers to my account - how do I do this? 

My old plan with my old provider had a 64GB limit..my new ID Mobile is 120GB but my storage under settings still says I have 64GB…why?!

I can't get in contact with anyone.. live chat keeps kicking me off. Didn't receive any tracking from royal mail for the sim card. Paying for the phone without the sim card to use it doesn't seem right

I have recently took out a new plan and kept an old number however when I try to add this plan to my existing account it says the details aren’t recognised, both the original id number and the number I transferred. Has anyone else had this concern?

Dial 7777 can’t answer tø yesterday data usage.

Why does my app say my plan has been disconnected, I still get charged monthly so I’m gonna guess it’s still active as I use my phone everyday. 

i can't log in to my app and i can't call with my sim because it's not working I did activation as well but still I can't log in to the app and I can't call anyone i can't send text as well

I'm terminally ill and to remember me I suggested to my husband that he take over my phone number after I've gone so he will think of me every time he uses the phone.He thought it was a great idea. Is this something that can be done?

I received a text to say new sim activated and then lost signal. Can’t make/receive phone calls or texts. 

On the app and website it is asking me to add a number, despite having logged in many times before and having made updates to my account. Most recently this was to add data allowance in May 2025. Now it won’t let me access the account for my number and when I add the number I get the error 'Sorry, your details do not match our record’. Please help

need help with additional sim I have ordered

When ID mobile first appeared on my  Experian account in 2022 and again in 2023 I took the recommended steps of contacting them, registering the incident with Action Fraud and sharing the reference number with them.  Please could you advise me on how to proceed given I have already took these steps.  Yours sincerely Dee Prempeh 

When ID mobile first appeared on my  Experian account in 2022 and again in 2023 I took the recommended steps of contacting them, registering the incident with Action Fraud and sharing the reference number with them.  Please could you advise me on how to proceed given I have already took these steps.  Yours sincerely Dee Prempeh 

I’ve contacted you twice now about a fraud .. I got a text saying I had asked for a PAC code but it’s not me and now my phone has been disconnected what the hell is going on 

Can I cancel my subscription within 14 days of signing the contract without incurring any costs?

Good afternoon,  I cannot download iD Mobile app on my new purchased Samsung galaxy U25. Phone is new. Firstly, I cannot find app in Pay store, and when I try to use link through iD page it finds app but gives me error message that app cannot be downloaded in my country - I live in UK! Can you sort it out iD?!

Phone says no Internet but I have plenty of data on id app. I even bought a top up and I still don't have Internet 

I can’t sign into the ID App with my transferred number from o2 - everything else is working and has transferred over, ID App will not recognise this new number, why? How long will this take?

I have an iPhone with ID Mobile but have recently bought a Google Pixel 9A also with ID and have moved the SIM card to the new phone.Can I now just delete my account for the iphone on the ID website by clicking  ‘Cancel my ID plan’ to stop the Direct Debit and then use the link in the email I received on buying the new phone to set up a new account?Thanks in advance for any help.

Hello. I’m new to ID, trying to turn off the adult filter. Gone to the app and toggled the feature and saved. Reset the phone and waited……….. nope. Went back into the app and it’s back on!!! I’ve also tried doing it via a web browser. My phone has no other restrictions set. It’s an ID issue, please help. Tried the live chat and they also failed. 

Hello i ordered a new upgrade last night a sim upgrade I just wanted to know if it's still going through as i got email saying it was cancelled