Your Phone & SIM.

I’ve lost access to my normal email account, so i can’t retrieve my PAC code sent to that email. Consequently I can’t re-activate my “usual” mobile number. I simply need my PAC code sent again but to my secondary email account. How can i get IDMobile to do this?

Just downloaded an eSim as cellular contact was more off than on. Done what was instructed. Had text conf of that but no G showing so not connected at all now. Fine on wifi. Any ideas out there pls?

Slow to charge on wireless charger (my s21 charges twice as fast on my home one and car one than this phone), and the USB C charging has stopped working. Unsure why, only ever used a branded Samsung charger. Quite frustrating. How would I go about getting this looked at? I got the phone through the ID mobile website in April 24'. Thanks.

Hi my SIM card stopped working on the my phone

Hi, someone is using my phone number and making calls to other people

error message - ! MM Sim not allowedGalaxy s22 Dual Sim Error in slot 1 only [ slot 2 ok] Sim card works in slot 2 - but slot 1 - !MM sim card not allowed Sim card works in other phones other sim cards same error in slot 1 Cleaned card , carrier and contacts.Full Factory Reset Still ERROR Can IMEI for slot 1 be blocked ???

Hi. I have locked my eSIM and require a PUK code

Hi, ever since I switched to id mobile, I am unable to call anyone that isn’t currently in my contacts and I cannot listen to my voicemails also the 5g/4g rarely works ever i need to fix this problem please help

Hi, my name is Murilo, today i was working and changing my phone 15 pro max, and it explode in front of me, it burn even my keyboard, im trying to contact apple but i had no sucess, can you guys help me? thank you

Hi, I am trying to submit the details of my transaction ns PAC code on the switch page and get an error. “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Can someone please help! Thanks

Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either. iPhone 15 Plus

I am receiving a message on my phone informing me I have reached my capped limit even though I am set up for unlimited calls

Hi, I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.

I transferred my number using a PAC code when I joined ID last month but now it's reverting to the new number I got from ID mobile.

I had my phone stolen last year. Just taken a new sim only contract with another provider. I want to use the old provider sim but happy to continue paying I'd until my contract ends. Can anyone help?

I have a strange issue. I got a new phone with a new provider (iD mobile) and my phone number changed (let's call this phone number "number B"), I sent PAC to my old provider (Three) to get my number changed back to my initial phone number from before I got a new phone ("number A"). I have messaged two people since my phone number was supposed to change but when I message them they see the number B, and when they message number A - which I was supposed to have again - I don't receive the message. However, I have received messages from my bank and college who only have number A. I have no idea what's happening, will this fix itself, or is there a different answer?

I want to change e sim to physical sim

This morning I received an email from ID Mobile telling me my PAC Code request had been received. I hadn’t requested a PAC. I contacted the Customer Service team over LIVE CHAT, to be told that i could ignore the request as the email was sent in error. When i pressed the Rep to confirm that no one had requested a PAC Code they then asked me if i had requested a replacement SIM any time this week. I told them that i hadn’t requested a SIM and that my phone was no longer making/taking calls or able to access the internet. The Rep again confirmed there was no PAC code request but they would block my SIM and raise a complaint on my behalf. They also asked me to setup a password for my account for future security. As my SIM card was now blocked I would need to go to a local Curry to get a replacement SIM (at no cost). This i have done and once activated i should be back online again in about an hour. Apparently i will be notified via email when the complaint has been raised with a complaint ref no. Im not clear how someone can request a PAC Code for a transfer without confirming their identity?? Im not confident that this will not happen again.

Hi, I have received numerous calls today saying my number has been used to call pensioners and try to scam them, is there anything you can do about this? Call me about this

I have just changed to ID Mobile today and have requested to keep my old number from my previous phone provider. I have submitted my PAC code to ID Mobile. However, i requested an E-sim instead of a physical sim which has been emailed to me already with my new ID Mobile number, I was just wondering if a new one will be sent with my old number once the transfer has been done?

Email received to say - We're getting in touch to let you know that you have an outstanding balance on your iD Mobile account. To restore all iD services, please make a payment as soon as possible. You can pay online or over the phone Threatened to take me to debt agency. Confusing as I upgraded to another phone with new number as it said I was due for upgrade and was also not informed I was due or upgrade so overpaid by about 1 year. Now the email says to pay balance?? I don't understand as I'm paying the 27.99 a month for new phone and contract through ID.. Please anyone help as I don't want a bad credit rating. Just need to find out what balance they mean?

Some of my message texts don’t s em to be getting through. Ie verification codes from banks . I think they’re going to temporary phone number. If I call partner my temp number goes through. All else is ok with change to new iPhone 16e

I have an issue with the microphone on my phone and when I put the SIM in a new phone, the problem moves over with it. Taken the phone to a repair shop and he said it could be a malfunctioning SIM that is causing the issue so to ask ID mobile for a replacement SIM card. How do I request/action a replacement SIM card? Thanks

Hello, I am a gentleman of a certain age.. 83!.. and I just cannot get on with my Nokia flip top phone. I want to go back to a simple push button style. Not bothered about internet or camera etc. So 2 questions please. Can I move my SIM into another handset? What ‘Old Man’ handsets are compatible with my current SIM? Thank you ever so much in advance.

I’ve ordered a new phone with an eSIM by mistake, can I change to a normal sim?