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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,010 Topics
  • 3,779 Replies
1011 Topics
J
Community Member
asked inYour Phone & SIM.
message send failure
Recently switched to ID Mobile and I’m not unable to send text messages to anyone. Wondered if there’s a quick fix to this issue and is it common? I can make calls as normal and WhatsApp is fine but texts just bounce back.
1342
Tom
J
New
 Contributor
asked inYour Phone & SIM.
Staying with ID Mobile, keeping number
Hi. I'm with ID Mobile on SIM only. Just changed plan as due but had an email saying I need to action keeping my number if I'm switching to ID Mobile..... But I'm not, I'm staying with them. What do I need to do, if anything, to keep number when just changing SIM plan? Thanks
1883
Kash
T
Community Member
posted inYour Phone & SIM.
E-sim card
Good afternoon How can I order E-sim card? I couldn't find how to to it on your website. Regards Tautvydas
781
Kash
Peter Dumble
Community Member
posted inYour Phone & SIM.
Strange carrier id
Does anyone know why my carrier id is showing as iD Mobile HH w? Instead of iD Mobile like it used to. Has something been installed on my phone or has iD changed their carrier name?
221
Tom
Jade Michelle
Community Member
asked inYour Phone & SIM.
Issues with PAC and registering account
Ordered new SIM, have PAC code for my old O2 number and have input transaction number (yes, it begins with a 4) and yet it keeps coming up with an error message that ID are “unable to process PAC as information is incorrect” the information is correct. I tried registering my account on the app using the provided ID mobile number but then that says details do not match records. Could someone please assist?
901
Kash
W
New
 Contributor
posted inYour Phone & SIM.
Number port didn't happen yesterday?. what do i do
I filled in the PAC code to switch my number and it originally said the PAC code had already been used? (I had only asked for it 5 mins before?).. but I got the messages saying my number switch would happen yesterday which I had requested It didn't though... What do I do now??? Get a new PAC code and try again? I'm stuck Cheers
752
Kash
C
Community Member
asked inYour Phone & SIM.
does the Unihertz Atom work with iD
I'm interested in buying the Unihertz Atom phone but not sure if it would be compatible with my iD SIM. Any advice appreciated. Thanks.
112
Kash
S
Community Member
asked inYour Phone & SIM.
cant make calls
Hi I recently got a new sim from iD. I can make and receive text messages and can use data but I can’t make or receive any phone calls. Any ideas?
581
Kash
Alex Evenett
Community Member
asked inYour Phone & SIM.
phone not on trade in
Hi I've just upgraded to an iPhone and I can't trade my phone in on the online system as it's not showing up with typing the model or IMEI number. It's an oppo find x5 pro that's I'd like to trade Alex
1121
Kash
K
Community Member
asked inYour Phone & SIM.
Spam Call?
Hi, I’ve just had a phone call from a number claiming to be ID mobile about a sim contract I tried to take out yesterday - is this legit? { REMOVED } Thanks
1691
Tom
S
Community Member
asked inYour Phone & SIM.
Sim card not connected to network
Hi, my elderly neighbours ID sim card is no longer connecting to the I'd network there is an Not Registered on Network message . She cant oder a new sim as she didn't register her ID app and can't set it up now as it requires a texted code to register, there is also no number to call to speak to customer servies. Could a customer service agent please respond to help. Regards
1871
Matthew T
U
New
 Contributor
asked inYour Phone & SIM.
new contract wipes Sim
Like a few people on here, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. Tried the AI customer chat but it was no help also im showing im on unlimited data please help im very confused
261
Matthew T
M
New
 Contributor
asked inYour Phone & SIM.
Unblock sim card
Please unblock SIM card as phone been reported as lost. The phone been found at school and please unblock the SIM card
2196
Matthew T
S
Community Member
posted inYour Phone & SIM.
number not switched properly
Hi Swithched to ID today from EE restarted phone After text saying number had been transfered. I can recieve text messages and if I ring my works phone it comes up with my number. But if I ring my number from my works phone my old phone rings. Is there a setting somewhere I need to change. I've tried a network reset and that didn't work. Thanks
361
Tom
1
Community Member
asked inYour Phone & SIM.
Wi-Fi Calling evolved Packet Data Gateway (ePDG)
Hi, I want to enable Wi-Fi Calling on my Aruba Instant Wi-Fi network, I believe I need to add the evolved Packet Data Gateway (ePDG) for iD Mobile does anyone have this it could be in the format epdg.epc.mnc###.mcc###.pub.3gppnetwork.org Thanks for any help Nigel
381
Matthew T
B
Community Member
posted inYour Phone & SIM.
iD mobile won't blacklist my phone
I had my phone stolen 2/9/24 and I need this blacklisted ASAP for my insurance. Although I purchased my original phone through iD mobile I’ve already had to go through my insurance and therefore I have a different IMEI number. Because of this iD mobile said my stolen phone was not associated with my account and could not blacklist it. I have been waiting over a week for technical support to get back to me but I still have not heard anything from them. Could someone please tell me a way to blacklist my phone ASAP?
592
WelshPaul
F
Community Member
asked inYour Phone & SIM.
I’ve locked my SIM card having lost my pin and need a puk code
Can someone help me out with this please, thanks Andy
2361
Matthew T
Lauren Jodie
Community Member
asked inYour Phone & SIM.
sim only
Hi I ordered a sim from you, I then messaged via email from {REMOVED} that I would like to cancel and sim was no longer needed the day after . You have taken a payment of £17.00 out of my account that I would like refunded please as I am not using it and asked within the refund cancellation policy time with no response thanks Lauren Lewis
363
Matthew T
S
Community Member
posted inYour Phone & SIM.
Switching old number to ID
I entered all the information needed to switch my ID plan to my old number and it was confirmed. But i never received anything of O2 (my old provider) or heard anything since from ID? I have tried to complete the form again and it won't let me? I've set up my online app etc and it's been 2 working days since i have done the process. I've inserted my ID sim and nothing has changed to i've switched back to my O2 sim as i don't want the faff of changing numbers. Can anyone help?
721
Tom
O
Community Member
posted inYour Phone & SIM.
Phone number switch still not happened
I have been in contact with customer service for the last three evenings trying to get my phone number switched. So the switch was meant to be Tuesday and nothing. I contacted support via the online chat on Wednesday and they said they were putting a service request in for the change. Then Thursday I again contact the customer service chat and I am now told I should expect a response from technical support in 24 to 48 hours from the original ticket on Wednesday. It’s now Friday and I have no update and still without my original number.
561
Tom
O
New
 Contributor
posted inYour Phone & SIM.
unable to log into account as phone number not recognised
Got a new phone and sim but can't log into account as phone number is not recognised. Been on chat and then got a replacement sim but can't activate that without being able to log into account. Looking at sim details on phone it shows as no number. I have emergency calls only. Thankfully I still have my previous phone still connected to EE but want to close that account.
531
Tom
J
New
 Contributor
asked inYour Phone & SIM.
pixel 9 pro uk delays?
Hi I have pre-ordered the hazel pixel 9 pro 256gb and checked with live chat when estimated delivery is end of October. Has anyone else been told this? Other network providers are saying mid September and when I placed the order ID mobiles website it stated that too, don't want to wait that long as it seems other people are getting them sooner. Any help me much appreciated 👍
229240
J
J
Community Member
posted inYour Phone & SIM.
jane
Trying to keep my old number put pac code and it’s keeps saying there’s an issue with information provided
161
Tyler
P
Community Member
posted inYour Phone & SIM.
Problem receiving OTP SMS from overseas bank
Hi, I am not receiving anymore OTP text messages sent by my overseas bank. This was working perfectly on 14th August 2024, but stopped thereafter. My bank reconfirmed the number was correct in their system and validated with their technical support that the SMS was correctly being sent on their side. I have tried multiple troubleshooting from this community and other websites, including iPhone restart as well as factory reset, Network settings reset, forcing manual network selection, checked blocked numbers, SIM card on another iPhone,… And nothing works! I can still receive other SMS but not the OTP from the overseas bank. I saw in another feed that the customer had to change to a different network but I would rather not, as I am otherwise extremely happy with ID Mobile. Can anybody help?
871
Tyler
M
New
 Contributor
asked inYour Phone & SIM.
lte sim for google pixel watch 3
Hi there Does anyone know if ID mobile allows you to use an additional SIM on the same number for a watch like the Google pixel 3 LTE? I presume if so there is an additional monthly cost to do so? Thanks Chris
4073
Tyler
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