Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,633 Topics
  • 7,017 Replies

1633 Topics

Teresa Gray
Newbie
Teresa GrayNewbie
posted in Your Phone & SIM.

switched to id but not showing my old number

My switch from Plusnet should have gone through yesterday. Messages going as text not iMessage and calls not getting through either. Checked my settings and have changed to correct phone number but will not accept the change and also setting’s for messages is stating waiting for activation. Have switched phone on and off several times and switched to old sim but no joy. I am at the end of my tether and can’t speak or chat to anyone at id mobile 😤

1
Mohammed
iD Mobile Employee
1 year ago
Katie McQueen
Newbie
Katie McQueenNewbie
asked in Your Phone & SIM.

Additional sim card

How do I go about adding an additional sim card to my account for my daughter (10)? I just want the same deal as I have (£6 pm sim only) as she already has a handset. I cannot see how to do this online. Thanks. 

4
Mohammed
iD Mobile Employee
1 year ago
1
Civilian
1stScotsCivilian
asked in Your Phone & SIM.

Wrong Telephone Number on texts

Having read a few messages on the forum already this appears a common theme.I ported over my number to a new mobile telephone with ID.It worked for first few days but now cannot send text messages or phone anyone in my contacts.I have an Iphone 14.I checked my phone in settings and it is showing the temporary number for this phone and not my mobile telephone number.I have tried to change it but it is not saving and reverting back to temporary number.Please help.

2
Mohammed
iD Mobile Employee
1 year ago
Murray667
Newbie
Murray667Newbie
asked in Your Phone & SIM.

consult my administrator?

Hi, I received my SIM yesterday and have attempted to submit my PAC code from my previous supplier but I just get a web page with an error stating I need to contact my administrator.I tried it last night and got the same error both on mobile and WiFi.I've been getting it on other idmobile webpages too like live chat.Anyone else getting this? 

3
Mohammed
iD Mobile Employee
1 year ago
Rupinder Rai
Civilian
Rupinder RaiCivilian
posted in Your Phone & SIM.

upgrade

Hi I upgraded today received an email confirmation about my order then received another email saying order cancelled because it a duplicate order? What’s that mean?

3
Tom
iD Mobile Employee
1 year ago
Louise Smithson
Rookie
Louise SmithsonRookie
asked in Your Phone & SIM.

phone switches off

Hi I’ve had this phone not even a year 3 times now it’s crashed and I’ve had to do the restart which I’m one occasion worked the other had to put on charge and just hope it corrected itself. this is my only form of communication so when it happens it’s pretty stressful .how can I resolve this issue? 

7
Tom
iD Mobile Employee
1 year ago
Craig Partridge
Newbie
Craig PartridgeNewbie
asked in Your Phone & SIM.

switching from Three to iD

HiSo I decided to move from Three to iD mobile. I complete an online application to do so and as part of that application I am asked to give my PAC as I want to keep my old number. I am asked to set a contact start date and I choose a date a few days into the future, from memory the 4th June 23. I click submit.My SIM arrived, I assume this is linked to a new number I don't need. Q1. Will the old Three SIM just stop working some time on the 4th? Q2. Will the new SIM then have my old number when I slot it into the phone? None of the info I have been given by email or in the leaflet that came with the SIM make this clear, there seems to be no recognition that you can give your PAC when you make the online application! Thanks 

2
Tom
iD Mobile Employee
1 year ago
H
Newbie
HanesmanNewbie
asked in Your Phone & SIM.

Are faulty returns able to be factory reset by the warehouse?

I unfortunately had my Pixel 7 Pro crap out on me after just 6 months by the screen completely dying and rendering the phone inoperable. Force restarting proved useless.I’ve been instructed to return the phone to the warehouse. However, the phone cannot be sent in factory reset condition due to the aforementioned. The live chat agent said she does not know if the warehouse can do this. So does anyone know if they can? I do not feel comfortable sending my phone, although essentially a brick, with all my important data and information still on it. On the off-chance they can get it working I’d rather not run the risk of my information being accessed or exposed. The phone has biometrics and PIN code for unlocking but I don’t know if there’s any workaround to this.

1
Tom
iD Mobile Employee
1 year ago
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