I see there is a 90 day waiting period for adding a new contract.  It’s a little frustrating as i was hoping to move my family mobiles over.Is it just for a  second phone contract?  Can i still get two new sims form iD and move them over from my current provider or do i have to wait for that too? 

I took out an ID mobile contract in July for a Google Pixel 9. I completed the order through mobiles.co.uk. The offer included a £50 Currys voucher which I still have not received. I have seen that other people have queried this. From what I can see, a voucher should have been sent to my email address 30-60 days after that promotion ended. I have received nothing (I have also checked my junk mail) and I believe the promotion ended more than 2 months ago. The £50 voucher was a key reason for choosing this contract as it made the overall cost cheaper than other options. Without the promised voucher, I feel I am now out of pocket.

I have joined Idmobile from another provider. I have received email to say that activation has taken place but I have no network. I went to app and they said I would receive a text but nothing has come. I've tried many times and followed various solutions but nothing has worked. Phone is a Samsung Galaxy S22 Ultra. Is there anything I can do? 

I'm a little confused... It is time for to upgrade and in the id mobile app I'm shown a SIM free option, 24 month contract, United calls and texts and 63gb of data per month. £4.50 for the first 6 months and then £9 per month after that. Sounds great! So I click "upgrade now" thinking that would be great. I get taken to the site, ready to upgrade. But, this offer isn't there! I speak to live chat (that's a separate niggle but I digress) who eventually tell me that the offer is no longer available. But it was, and still is, on the app for me. How can this be? And how do I get the offer? I'd love to upgrade and commit to the 24 month contract as I've had no problems while I've been here but instead I was offered a SIM only deal in not interested in and it's nearly double the cost. How can something be there and not there? 

Hi I am changing plans in your network with new phone number, but I need to stop the renewal of my contract for phone number + { REMOVED }

New to ID.  Got unlimited data but when i use my phone as a hot spot it connects but says no internet.  My broadband is down until tuesday and need to get my laptop online

I cannot get text messaging to work on my ID number. ID chat cannot help. Therefore would this be good grounds to expunge contract without penalty ?

Two days ago, I requested my starting date with ID to start tomorrow but my old company already charged me two days earlier than usual. So is it possible to change it for the 18th of December? If yes, do I need to request another PAC to my old company?

In my welcome letter there is no id number and I can’t do the switch! Are we you going send it to me later?

I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

Recently changed contract with ID to SIM only and couldn't see where to change the direct debit amount. The previous contract amount has just been taken from my bank. 

Hi i have been charged twice this month please i need help 

How do I get my PAC code if my find won’t send or receive text, even tried it in other phones. i have been on chat for over an hour and Nonceba has literally asked me 3 times with the same message to confirm my phone number and then says the only way for me to get it is through text messages and has stopped replying. the website keeps giving me an error message.

Sorry to bother you, but I’m a touch confused. I clocked your colleague’s Facebook reply to someone from a couple of days ago (attached), and it seems at odds with what’s stated on your website (https://www.idmobile.co.uk/help-and-support/vodafone-three-merger). Could you please shed some light on this?

My pac code was meant to transfer number today but has not happened. What should I do? 

Hello,I wanted to purchase 1 x 6GB - 1 month add-on for £10. When trying to purchase it on the app, it gave me an error message saying "Oops... something went wrong. Please try again.". I checked my Home screen and the data remaining still showed what I previously had, so the purchase of additional 6GB clearly hadn't gone through. I therefore tried a couple more times, but kept getting the same error message. I thought maybe it wasn't working because it was on the app, so I went online on the website to try purchasing it on the website instead. To my horror, the home screen through the website showed that I had an extra 18GB of data on top of what I previously had. I don't need 18GB of extra data and I certainly did not intend to purchase 3 x 6GB - 1 month add-on, it was only because of the error message saying try again that made me click it two more times than I wanted. Just so you know the home screen on the app still shows the balance without the additional 18GB so I could have "tr

I tried upgrading my phone and completed the contract stuff etc. theres a pending upfront cost from my bank app but because of the cloudlare stuff i dont know if my upgrade actually went through. What if ID charge me but havent actually upgraded me

Anyone had called ID for upgrade only to find that they requested personal bank card details and three digit security code though direct debit  Also sent a 6 digit code via email and asked to read the  code which on email it says they never ask for the code.

I have moved from ID but can’t download my final bill. all i get is an error message every time. can someone please help with this, so that i can pay it!!

I put in for an extra connection last night but didn’t receive any email or anything but it came up with we’re processing your order and iv had no update does anyone know why or what I can do please?

I recently joined ID because of the data available when travelling in Europe. However, I struggle to find where in the app I can tell how much I’ve used. Can anyone help with where I’d find this so I don’t overuse my allowance in any given billing month? Thank you. 

I have had no phone delivered, 3 konths have gone by. DPD state it was delivered, ID mobile state its down to DPD.Im.paying for a phone I havent even got!! ID have not replied to my email from months ago and have not bothered to chase it up, help ne at all. 

Hi! I placed an order/upgrade on 10th Nov. Besides the original email with an order reference number I have had no futher contact, nor a new handset.  In the upgrade email it also stated that new allowances will be available within 24h. This has not happened either. Can someone please get in contact with me to confirm the order and to inform when should I expect the new handset.Thanks!

Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app. Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.

Hi, I need help with my upgrade delivery. DPD tracking number: 1550 0699 819 834 DDelivery was due on Friday 7th, but tracking has completely stopped updating. DPD told me only the sender (iD Mobile) can open a lost-in-transit investigation.I have spoken on the phone to customer services, and they confirmed they added notes on my account, but advised that this must be raised through live chat. I have tried live chat many times and it will not connect me to an agent, so I cannot progress this any further. Please can an iD Staff Member raise the DPD lost-in-transit investigation and arrange for a replacement handset to be sent as soon as possible? Thank you.”