I have an unlimited plan but how do I view my actual usage to see if that’s what I actually need?

I recently travelled to Spain, where data usually is usable, however I could not manage to get my phone to connect to it even by sliding data roaming to ON. I have a Samsung Galaxy S26. Any ideas anyone please? Travelling back again next month and don't really want to purchase an e-sim. Thanks

i’m trying to transfer my old number to this phone i’ve received my pac on September 18th, the app is only letting me activate on the 15th and it’s saying there’s an error what do i do

ID app does not recognise my Vodafone number and I don't have a temporary number to use from my SIM pack

Hello3 days ago, I got PAC from my old network provider for my old number transfered to my new plan  e-sim plan only with ID mobile.The transfer seem smooth as new plan work fine on my mobile. So the problem is the ID mobile APP dont recognised my phone number (from my old mobile provider) when I try to create my account on the app.Please advise Craig Gardiner

I’ve set my phone up with eSIM to keep my old number, I’m receiving texts but not calls as it’s using my new number. How do I keep my old number? 

I need tonchange my address for my upgrade but it sends a verification code to my number which I can no longer access as the phine is broken

Hello I am wanting to upgrade as my battery on my phone now is awful and wanting to upgrade 

why can’t i call certain mobiles (personal friends and family ones) plus any landlines? (again family home numbers)

When trying to make a UK call, I have a voice message saying call can’t be connected. It has also said the cap needs to be increased but I have unlimited uk calls and texts. 

Hi, I have been having issues with poor signal strength for a few weeks, this has been causing me a lot of issues. I have tried to contact the customer service twice both time the conversation was closed of without an answer. How do I go about resolving this?

I bought and add on - call abroad 100eu - trying to Ireland and when dialling i get an announcement saying your service does allow access to this number ? My bill cap is £25,  i bought it about a week ago. I turned my ohone on and off several times 

I would like to provide clarification regarding the situation I have encountered. My 72-year-old brother-in-law, (Emil Popescu), has recently returned from the United States, where he resided for a brief period.He will in future be residing with us, to ensure effective communication, he will also require a UK phone service.He occasionally faces challenges while working with or using computers. Therefore, I concluded that the most effective solution would be for me to establish a SIM-only service contract in his name for him..However, I was not aware that I needed to apply for an additional contract through my ID Mobile account. Instead, I utilized the ID Mobile website to establish a new SIM-only service contract, to provide him not only with a SIM card but also with a new phone number.While completing the application form, a phone number was required. Since my brother-in-law did not have a UK mobile service, he was unable to provide a mobile number. Assuming it was solely for contact

My brother-in-law is currently in the USA and would like to know if there is a more cost-effective way to use his ID Mobile SIM-only contract while roaming. If so, could you please provide details on what is required to make this possible? Thank you.

I need an extension till the 30th October pls .My bills due today.  Pls may I have a promise to pay till then 

Can I get a contact number please to speak to someone about my Id contract and sim please

Hello , Going on a cruise to Caribbean islands.Can anyone help me understand, my plan is unlimited text and calls but only 80gb data a month . Can I use my plan on the Caribbean islands without any extra costs ?Is there an add on for this, if it's not in my plan  ?Tired researching into an eSim but my Samsung galaxy A14 does support this 😔

I've received my Google pixel 11 but the protective case hasn't arrived when will I be getting it?

Attempting to login,to check billing issue,security check your end sends text to mobile that is lost hence checking final bill,how to verify if no phone?

Hi ive had my bank card stolen and a direct debit is due on the 16th for my mobile, the bank has said it will stop all transactions u til I receive my new card. Is there any advice on what to do to make the payment for my phone 

I have a direct debit that I forgot i set up. I have already paid this months payment 2 weeks ago but my direct debit has still gone out. Can I please have a refund of it as i’ve rearranged the direct debit for the 1st and i’ve already paid for this months.

Cancelling an account

Why my bills are always different ? I can’t find any explanations writing on the bills.

How can I change my plan

Had no phone signal for 4 days now