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2910 Topics
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Calls to Ireland
I am considering an ID Mobile contract however I often make calls to Ireland from the UK. Is there an add on that can be included on a monthly contract to allow calls to Ireland? Thanks
2145
Tyler C
Maz Vivas
Community Member
asked inAsk a question.
unable to make calls
Cannot make or receive calls
113963
Tyler C
C
Community Member
asked inAsk a question.
Caliming a Fitbit Versa 4
I recently upgraded to a Pixel 9 Pro am I'm trying to claim the free Fitbit that was offered with the purchase. How can I obtain proof of purchase to submit with my claim?
361
Tyler C
LozzaB
Community Member
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text messages not sending on my new phone
I’ve just changed over from Vodafone to id mobile and I’ve kept my old number from Vodafone with the PAC code, when I send a normal text message it says undelivered on my phone but the message is received on the other end can anyone help please.
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New
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Can't phone home landline
After recent switch from talktalk to Vodafone for broadband and home landline I can’t phone my hoe landline. All other calls, texts, etc. are working normally, Home phone doesn’t ring and mobile simply diplays message “call ended”. So far Vodafone have not provided a solution. Similar topic raide 2months ago on this hub and proble was solved, but no details of solution provided on line. It’s 2 weeks now since the switch - can anybody please help?
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Active Contributor
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ID mobile no access
I am unable to make and receive calls or access live chat , best regards
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M
Community Member
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Unable to access app or online ID mobile account
Since the app upgrade neither myself or my husband can get on the app. It keeps saying our details are incorrect when we put them in. This is extremely frustating as use the app quite a lot.
41919
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Steve Wright29
Community Member
posted inAsk a question.
pac code
Hi can you add my pac code as I have just joined ID
442
Tyler C
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New
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number not switched despite confirmation text
Hi I received a text from ID mobile stating my numbers been switched. But this is not the case, not only isn’t my new ID sim not working my original EE account is still active and I’m having to use that.
573
Tyler C
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How can I transfer my mobile number from another network to ID Mobile
How can I transfer my mobile number from another network to ID Mobile? There is no option to speak to someone via 7777. There were no agents available on the live chat and it didn’t let me join a queue until an agent became available. The chatbot couldn't even recognise my question.
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Lynn Pembroke
Community Member
posted inAsk a question.
new sim
I cannot send any messages. I have done a reset and checked the number
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M
New
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Apple TV subscription link
I have scanned through all my emails but can’t see the link to redeem my Apple TV free trial, can I be sent it again please? Mark
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ht the safety and more than one of my lif to the latest version for us to
Ht the safety and more than one of my lif to the latest version for us to protect the latest version of the latest version
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Tyler C
F
Community Member
posted inAsk a question.
support
Thank you soo much for contacting us !Sorry to hear that kindly confirm me yournumber and email address that is registerwith your account.Our team will be contact you .Thanks ID Support !
451
Tyler C
G
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can't receive or make calls
4 days after 3G switch off & still cannot make or receive calls. In-store tech guys checked my phone & did everything possible as per troubleshooting advice, but network is still causing me problems
657
Decembersangel72
L
Active Contributor
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lucian
How can I check my contract? Where to look, how to do it.
275
Daz_S
S
New
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stolen phone
Hi My phone got stolen. I tried to deactivate the sim, but you have to create an account online. I tried, but then it says it will send a text to get the ID mobile ID number. I can’t receive text BECAUSE MY PHONE HAS BEEN STOLEN! I tried to chat, but chat bot obviously not helpful! All agents are busy, now it is after 8pm, so noone available! what can i do????
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C
Community Member
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billmpayment wont go through
Every month I try to pay my bill and it won’t go through
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Nicola Rutherford
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Unlock old phone
Hi I need to unlock my old Google pixel 6a which I got from ID as I have recently upgraded and want to sell my old handset. How do I do this
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T
Helpful
 Contributor
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Unlimited Minutes or not?
Can you confirm I have been upgraded to unlimited minutes as I have received a message you today at 17:20 informing me I have used '80% of the minutes included in your plan'.And will be charged 40p per minute if I exceed my allowance. Is this an error?Should i ignore it? Please let me know. Regards, Tim Harlow
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D
Community Member
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PAC code transfer error
Hello I have recently joined ID mobile, from o2, as my contract was coming to an end. I signed up and entered my PAC code, and I thought I put a date in when to change over! but how do I know if it has gone through, o2 weren’t helpful in the process, and said they can’t see anything. Any help would be great as I don’t want to have to pay any more to my previous provider.
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A
Community Member
posted inAsk a question.
Amsterdam Netherlands
Can I use data in the Netherlands in my current plan??
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U
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Can’t make orvreceive calls again!
Hello, I couldn’t make calls because of the 3UK outage last Thursday and Friday and seem to be having the same problem again this morning. Is there another outage or is it just my phone? Grateful for any help.
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Shabishop
New
 Contributor
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contact id
Hi is there no contact for ID now? It used to be 7777 but it doesn’t seem to be working.
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New
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new ID mobile sim not working but shows on phone
I have switched sims today with a confirmation text confirming this. However, my new sim shows it’s live on my phone but it doesn’t make or receive calls nor does the data work. No airtime at all. Please help thanks
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