I have upgraded my sim months ago now and contacted id mobile on 4 occasions  via chat which has been a waste of my time, no resolution and no contact from customer service with any updates, yet again I am reaching out. My giftcard is not usable and that was the weighing factor of me upgrading the reward. I need this sorted asap because I shouldn’t still be going round in circles months down the line 

Like many others on here I’m a new customer and although I’ve activated my Apple TV offer - the link for the music offer isn’t working . Please send me a new link.i notice it seems to be a US link? Maybe that’s the problem?   

Replace physical sim with e sim? 

 i recently upgraded to S25ultra phone and decided to install an esim which i think has cancelled my actual old micro sim card in my other phone. now I'm abroad the new S25 phone esim isn't working, and neither phone is working with id sim connected. i have my other phone, but as the sim is not connected.  But can i reinstall my old sim card so my old phone works?

Need to talk to an actual person via live chat urgently and although I can see the button I can never actually get into it 

I dont have connection at all Email me please 

I've seen a lot of posts on here from people who either have never received the link or had one that doesn't work. Has anyone recently managed to get the 3 months free Apple TV+? I was about to switch to ID and the free 3 months is a big reason to. ID however are owned by Currys, and unfortunately Currys are well known for not sending the same offer when you sign up for their Perks emails, so I'm not convinced it will work with ID either. 

I’ve recently ported over from EE all seems to be fine apart from I’m not receiving mobile calls from EE numbers (my wife) or Vodaphone (sister in law) either not a bad thing but as I use my phone for work I really do need to be able to receive calls from any network. im lead to believe it could be a split port issue but I’m at a loss how to report it to ID or get any assistance. 

Hellosince Saturday my flat mate and I have completely lost signal at our home address. We’re both with iD and both have lost service at home since Saturday. We know it’s not a handset issue as we’re both having the same issue. We normally get a strong 4G signal at home, 5G outside our home. Now we are getting nothing. We have both been with iD a couple of months, and to be honest we’re really not happy with the service. Can somebody please look into why we have lost signal. Our post code affected is ME13 9SX Thank you

Hi, my ex-husband had an id contract for his own phone, and for our two children’s phones. He died last November. Since then I have paid their bills monthly when they ran out of data etc. But now I want to transfer the contract to my own name (I do not have an id mobile account). It is absolutely impossible to get a reply to my email, and livechat is never available. Please can someone advise?  

Help! Nobody can get through to my mobile, they get the message ‘the number you have dialled has not been recognised’. It has been happening since 2 June 2025 (two weeks and counting). It affects all incoming calls. I can make outgoing calls no problem as well as send and receive text messages.I had initially decided to leave ID Mobile and transfer my number to a new provider (Vodafone) with the port in date set for 2 June. But i changed my mind and this was all cancelled on 28 May and Vodafone confirmed it was all cancelled and the PAC/Port In was cancelled too. But despite this, ever since 2 June I can’t receive any calls.  I have been on live chat who confirm my account remains active with ID. I have checked/cleared all blocked calls, I have reset network settings, I have taken the SIM out and put back again but still same problem. The last live chat said it would be escalated to the technical team and that I would receive a text within 48 hours with an

Is there any reason the Magic7 Pro has been removed from the ID store? You still stock other honor phones. Will it be coming back?It disappeared two days before I was due an upgrade, and I'm now seriously considering switching network to get the handset I want. 

Can I use my mobile to top up my casino website 

I tried every thing people had talked about to get my wifi calling back on my pixel 7 pro. Then bing discounted my router ie say forget router on my phone then find the password for our Sky router and find and reconnect and wifi calling working again.So it's not just turning wifi off on your phone but remove them reinstall 

My husband ordered a sim only card contract & he hasn't got a confirmation email, does that mean it hasn't been ordered?

my phone number has just  been switched over from my old provider but can not recive calls?. anyone no how to resolve this ?. i can make calls just not recive . 

I cannot send texts it says to check my phone number in settings. This is wrong but won’t let me change it

I received an offer by email for Apple services yesterday but when I click on the links I get a message that the UID is missing or incorrect.  Am I doing something wrong?

Where can I find my usage,  please don't say on your app because it's not there.By usage I mean what I am using.  

Hi, I have a few basic questions on a few different subjects if anyone could help please. Background is that I have an old Samsung Galaxy Prime phone that is about 6 years old. I’ve received a message from ID saying I’m using a 4G VolTE compatible phone but only making calls over 3G. I also have an Alcatel 1B phone which is about 3 years old, which I don’t use for anything currently. No sim card or plan for that, but it takes a nano-sim card. My old Samsung Galaxy Prime takes a Micro sim card, so I can’t put the sim card from the Samsung Galaxy phone into the Alcatel 1B phone.So I have the option of trying to amend the settings on my current phone to allow for 4G, requesting a new sim card for my newer phone or upgrading to a new sim only contract with my newer phone. ​​​​​​​​​​​​​​The instructions for enabling my Samsung Galaxy Prime were to go to Settings - Connections - Mobile Networks - 4G Calling and switch to “on”. However, the

Will id mobile get the Vodafone Extra signal as it only says about smarty on all the news about the merger nothing about id mobile???

Recently purchased S25 and received an email for apple arcade , TV and music free forth three months When I click on the redeem now for apple music I get missing IUD and cannot redeem the offer Any ideas? Thanks

I recently got a new Google Pixel 9 Pro XL with an unlimited 500GB 5G plan. While the phone itself is fantastic, the internet speed has been extremely disappointing. To be honest, I’ve never experienced such slow internet speeds before. Download speeds sometimes drop to less than 1 Mbps, and the upload speed is even worse. This is despite having 5G coverage in my area.I contacted iD Mobile customer service, but nothing has improved. According to the contract, here’s what they state about the speed of the internet service:Estimated maximum 4G download and upload speeds:Download: Up to 70 Mbps Upload: Up to 22 MbpsEstimated maximum 5G download and upload speeds:Download: Up to 597 Mbps Upload: Up to 50 MbpsWhat I’m experiencing isn’t even close to these numbers—not even

I will be visiting Canada and the US later this year for a period of 9 days (5 days in Canada, 4 days in the US). Both countries are covered by the Roam Beyond add on.  My question is, do I need to buy the 5 day add-on for each country or if I buy a 10 day add-on will this cover me for both countries? 

phone cant make or receive calls