My phone doesn't have any signal at home...I've used WiFi calling which works occasionally however the WiFi can be hit and miss and making and recieving calls are difficult.  I use the Samsung s24 phone. It's just not ideal 

I’m trying to bring my old phone number with me from O2 to ID. The PAC code O2 gave me has failed and their systems say it’s no longer an O2 number so they can’t issue a PAC code. My account with them is now closed. O2 tried to activate a temporary eSIM and allocate that number but it no longer exists on their system so they can’t. Long story short after over 10 hours of politely requesting their assistance and raising complaints nothing has moved forwards and it’s now 3 weeks later. I really don’t want to lose my number any helpful suggestions welcome

I have an email entitling me to 3 months of Apple TV. It says it doesn't expire until September. However, when I click through I get the message "UID missing or incorrect", apparently on a US Apple site. Others seem to have been sent new links when theyve had the same issue. Can I have the same please?

For a few months iD charged me for a blocked number. Why?

For the second day there is no mobile signal in my postcode in Exmouth. I've reported it. They say it's been escalated but still nothing. This is a bank holiday weekend so I doubt it will be fixed for days. I'll make a formal complaint. This is affecting all Three network users including idmobile, Smarty and Three.

I have taken out a second ID contract sim only for a mobile wifi router. Can I add this to my same account in the ID app.

I'm going to Dubi this year and needed to know if iD mobile do data sim cards for there.

I have a charge of £10 for out of plan charges added whilst on ferry Holyhead to Dublin. I did not use my phone, so why the charge. I switched phone off when I was notified I’d apparently used 80% of my cap and when I switched it back on promptly was notified I’d use 100%!!?? Why??

My contracts up and the upgrade offer is £6 per month above what a new customer would pay, seeing as this is the only way I can get an answer, I'm wanting to know the ID mobile official answer to leaving and rejoining as a new customer.

I switched yesterday and although I can use WIFI I have no service. I can’t contact Imobile through live chat as for some reason it doesn’t recognise my postcode. There is no telephone number to contact them, I have tried switching my phone off and on to no joy. It still says on settings EE is my provider. Please help! 

I have been trying to switch from giffgaff to ID mobile. I have the PAC number and when I enter all the information needed to switch, I keep getting the message 'something went wrong'Is there anything else I can try as I really need to keep my old number!Any help is appreciated!  

I’m trying to start up with idmobile and wasn’t excepting anything I did, I forgot that I had there sim in and asked for a pac number as now it’s going to charge me £114 it’s also changed my phone number which I didn’t want to, how can I stop this and change it please? 

Since I installed ID mobile on my iPhone, I have been able to use it only on rare occasions but I can use WhatsApp when I am walking far away from home in our rural idyll. I try and make calls using ID mobile from home and the call ends as soon as is dialled, there is no ringing tone. But when I immediately call the same number from our landline is rings and is answered. 🤬.My husband has Three on his mobile  which works perfectly from home. 🤬Our market town has WiFi but it doesn’t work for me 🤬I have two numbers on my mobile data, one is my chosen number that I brought over from EE and the other is one assigned to me by ID mobile . i need to sort this out. There is something wrong PLEASE HELP Thank you

Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing? I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7. Any help/advice much appreciated.

I am trying to create an ID Account but need the phone number. I am using the sim as data only in  mobile router at our holiday caravan. I cannot find anything on the sim or attached document. 

I lost my SIM card 

Hi, I signed up the other day, and it’s been a great service apart from one thing.  I’m getting spammed with multiple emails daily, each one is telling me about my existing plan, or asking me to change things like customer service pin.All of these could have been in the welcome email, without the need for this never ending torrent of bumf.Is there anywhere in preferences where I can turn off all but urgent emails.  I don’t want to block the email in case there’s anything important. CheersMichael

I’d like to my number from my old plan to my new ID plan whilst I am out of the country.i have my PAC code, will the transfer work whilst I am abroad and on roaming or do I need to be back in the UK for the number to successfully transfer?

I get error message details don’t match when I enter my name and mobile number on the app

Going on holiday to Egypt soon, can I use my phone and data allowance with no extra charge.Thanks 

Hello, i switched to ID mobile a month ago and have had many issues regarding my Sim card. Now, I am not able to get SMS verification codes from apps like Whatsapp and NHS (i am trying to change my phone number associated with my accounts). Does anyone have any solutions? please help! 

Need help why are my “unlimited calls and unlimited texts” having to use data it said I would have good coverage when I checked before joining and says I have a signal when I try but it fails?  Everything is slower now and drags even when it says I have a signal!? 

I posted on here yesterday about my number being fraudulently ported to another provider on Tuesday. I am not able to access my work emails or systems, my bank accounts have had to be frozen along with multiple other accounts and apps. I am not being paid as I am unable to work. The only way to communicate with ID mobile is via a chat bot. I have recieved one email this morning from saying they are looking in to this and it can take up to 6 working days. This is not good enough. It should never have happened. I reported the problem within 5 minutes of me getting a text with a pac code. Can somebody from ID mobile get in touch with me and tell me what is happening, when I will get my number back, who will compensate me for lost wages. I have also had to pay Cifas to put a flag on my name to stop the hackers from using my identity. I just need my phone number back and someone from the UK to respond to me.

I upgraded in April and took the trade in promo credit of £150 extra with the pixel 9a. I got the trade in money, but not the promo credit. I've been in touch via email multiple times.  I completed the trade in form, but there was no option for 9a enhanced trade in so selected other promo not listed.  I never received a confirmation of completing the form, nor did I receive a confirmation email with an order number for my original order.  Without either of the reference numbers I seem to be unable to pursue the missing credit.  How else can I chase this up?

I recently changed network from 02 to ID mobile. I ported my old number over to my new SIM. Today I have found out that  I am unable use my debit card to make online payments from my Co-operative Bank account. Any payments for online purchases have been declined. I have tried all the fixes suggested on the Community hub with no success. The bank have been of no help at all in advising me what is required to address the issue. I have seen that other people have experienced the same problem in making online payments with their Co-op debit cards after they moved to ID mobile but I can find no updates as to whether this issue has been satisfactorily addressed. I've only just started my contract so it isn't feasible to change phone providers. I'm at a loss as to what to do next. Wishing I'd now stayed with my old provider. Doesn't help that you can't get to speak to an actual human being!!!