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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4775 Topics

Gretos Mar
Newbie
Gretos MarNewbie
asked in Ask a question.

Will I get 5g in my area?

Hello I am new to iD and I was wondering if I will ever get 5g in my area? I checked the coverage and I can only get 4g...

1
Tom
iD Mobile Employee
4 months ago
M
Newbie
Mark Anthony10Newbie
asked in Ask a question.

lost sim

How do I cancel a Sim card if I have lost it and don't know the number to log in and Live Chat is never active?

1
Tom
iD Mobile Employee
4 months ago
JoeKing
Sidekick
JoeKingSidekick
asked in Ask a question.

Cancling a new Phone & sim monthly order within your cooling of period? ?

Good day all I'm looking to order online a contract phone with unlimited data etc. My problem is the handset is a Nothing Phone 2 and they have to be ordered in store or online and there's no where that I can see or use this phone before committing to a contract with IDMobile.Question 1)Lets say I've placed a contract order for 24 months with the phone (Nothing Phone 2) and I've paid an upfront cost for the handset £40 and my monthly cost.  Within say 7days of my new contract I decide I don't like the phone and / or the network not reliable at my billing address can I get a full refund as I'm not happy with the device or network service? Question 2)In the return policy I read returns need to be shipped back as new and unopened.So once again how can I test out the device (Nothing Phone 2) without opening the contents and connecting to the ID mobile network to try out the whole package?  (Bearing in mind no Curry's /PcWorld store has this device in-house for customers to look at and get

5
Tom
iD Mobile Employee
4 months ago
Sue Breen
Civilian
Sue BreenCivilian
asked in Ask a question.

No mobile number

I have received a demand for payment for a phone that I think was owned many years ago. I am concerned this is a scam as I cannot contact anyone without knowing the mobile number and I cannot seem to access the chat facility. How do I resolve this if all of the communication involves knowing the mobile number ? 

2
Tom
iD Mobile Employee
4 months ago
G
Civilian
ghostwritersavenueCivilian
asked in Ask a question.

What is Ghostwriting Service? A Guide to Answer the Fundamentals of Ghostwriting

Ghostwriting services involve professional writers creating content on behalf of clients, allowing them to express their ideas without personally writing. In this guide, explore the fundamentals of ghostwriting. Professional book ghostwriting services play a crucial role, ensuring high-quality and authentic content, maintaining the client's voice in literary projects.

1
Geluk
Sidekick
4 months ago
T
Newbie
thompson_2009Newbie
asked in Ask a question.

no actual person to talk to

I just wanted to talk to a real person to discuss my mobile plan, is there anyone you can actually talk to about this.Thanks.

1
andewhite
Legend
4 months ago
K
Newbie
KranglemeisterNewbie
asked in Ask a question.

My old number not switched over - due today. Any help?

I was informed that my old number would be switched today, but nothing happening. Live chat does not seem to be operational at all, and there is no contact phone number. Any help? 

3
andewhite
Legend
4 months ago
C
Newbie
Christopher TaylorNewbie
asked in Ask a question.

Number Port failed - number not transferred and is disconnected!

I used my EE PAC code on 23rd November to port my number to ID. I was told the transfer would take place on 24th November. At around midday on 24th my EE number disconnected but it didn’t transfer over. I did live chat and was told it could be any time until 6pm. 25th, still no transfer and when I call my EE number it says ‘the number you have dialled has not been recognised’. I was then told it would be 27th as number porting does not happen at weekends or bank holidays. 27th, still no joy and told it would be 28th!I have had this number for 27 years and it is my work number. I am self employed and without this number, I have no business. I raised a complaint on 24th, nobody called me. I escalated the complaint to urgent on 27th and still nobody has called.  This is now the 5th day without my telephone number and nobody seems to care! Without this number, I can’t earn any money. Are ID mobile going to pay my bills, feed my kids and buy Christmas presents! Absolutely fuming. My wife tr

1
andewhite
Legend
4 months ago
S
Novice
surfinNovice
asked in Ask a question.

Wi Fi no good

Whenever i connect to my home Wi-Fi on my phone,it either hangs as if I'm on dial up,it it just doesn't work.As soon as i take it off,my phone wirks fine?I dont get it as i came from three network to ID mobile and whenever i connected previously on three,it was superfast,now it just doesn't work?Phone is S23 Ultra.  

17
S
Novice
4 months ago
Sjc11
Civilian
Sjc11Civilian
asked in Ask a question.

Phone number was supposed to transfer today but it never

My old phone number was supposed to port over today but it has not. It's not a very good start to ID Mobile. Do I need to submit another port request? What's the actual point of choosing a date on the form when they don't even stick to it??

1
andewhite
Legend
4 months ago
M
Newbie
MollieWNewbie
posted in Ask a question.

Contract ends and travelling

I would like my contract to end on the day it is due to end - 6th of January. I don’t plan on getting another contract as I am going abroad for an extended period. I travel on the 14th January and was just going to use my phone on WIFI until I go, then I was planning on buying sim cards when abroad (south east asia/auz/NZ). I would like to make sure that no further charges will be taken after then, which I think I have done as I have received this text: I also wanted to check that my phone is unlocked, so putting in different simcards is possible.Also, is it possible to keep my phone number too? Or not? As I am not transferring to a new contract?  Any help would be appreciated! Having no look with live chat :) thanks! 

0
M
Newbie
4 months ago
Stephen28
Newbie
Stephen28Newbie
asked in Ask a question.

worst network signal ever

Been with ID mobile since Xmas and have had absolute zero signal even when phone shows 4/5G. Unable to use Google maps with signal being this bad This is the worst network provider I have ever used in my 28 years of using a mobile. My partner,daughter and myself will defo be changing providers at the end of this contract.Shocking

5
Tom
iD Mobile Employee
4 months ago
Alice Vowles
Newbie
Alice VowlesNewbie
asked in Ask a question.

data stops working

For the last few days I am struggling to keep my SIM card data connected. I have to restart it every 20 minutes but now it is not loading anything at all. I had no problems up until yesterday and I am in a full service area and the same area it was working fine in before. How do I resolve this as this is my only WiFi access

15
Tom
iD Mobile Employee
4 months ago
L
Newbie
LauraHNewbie
asked in Ask a question.

Live Chat isn't working!

Hello Having realised that I can’t seem to be able to speak to a human being at iD mobile, I have tried to use the Live Chat function for the last 2 hours - each time I watched the countdown from 61 minutes down to 6 minutes and then the chat window just disappeared! I can’t bear to do it again. Can someone tell me what’s going on the the chat and how to actually communicate with an advisor? This is maddening and I only joined iD a week and a half ago...

2
L
Newbie
4 months ago
Lesley-Anne Connor
Newbie
Lesley-Anne ConnorNewbie
asked in Ask a question.

contract

Hey I am with you currently on sim only, due to run out Jun 24. I want to get the Google 8, 24 months free data, unlimited texts and messages. Can I carry on with the contract I have or do I need to cancel it and restart by getting the deal? 

1
Tom
iD Mobile Employee
4 months ago
John Kirk
Newbie
John KirkNewbie
posted in Ask a question.

report poor coverage

I'd like to report poor coverage at my postcodeKA19 7RN Your online coverage checker reports excellent 4g coverage.I get at best h+ ...can you improve the service here ?

1
Tom
iD Mobile Employee
4 months ago
Matthew Few Curtis
Civilian
Matthew Few CurtisCivilian
asked in Ask a question.

can i use my data abroad in the country turkey ?

Why won't it let me use my data??  

1
Tom
iD Mobile Employee
4 months ago
Mikelancs
Newbie
MikelancsNewbie
asked in Ask a question.

Abroad in Bali and need additional credit beyobd £59p

Hi,im currently away in Bali and although using wifi and a data esim,  I need access to voice calls due to some family issues. I have almost used £50 additional spend limit.  Is there a way if me ‘topping up’ my account by card or something to ensure I can still use phone??

1
Tom
iD Mobile Employee
4 months ago
Rob Hodson
Civilian
Rob HodsonCivilian
asked in Ask a question.

help

I upgraded earlier to a rolling pay monthly sim. I’m an existing customer so was told they will use my sim. At 1.30 was texted to say would be activated within the hour. I’m still waiting now. Any ideas please…

1
Tom
iD Mobile Employee
4 months ago
J
Civilian
jribbersCivilian
asked in Ask a question.

PAC code

My PAC code is not being accepted even though I am sure it is correct

1
Tom
iD Mobile Employee
4 months ago
Lucy Richardson
Civilian
Lucy RichardsonCivilian
posted in Ask a question.

pac wont work

Hi i am trying to transfer to ID but my PAC Or some details aren’t being accepted. I’m wondering if it’s my surname? I am recently married so my surname has changed from Naylor to Richardson  - my EE account is under Naylor and my ID account under Richardson.  thanks,lucy

1
Tom
iD Mobile Employee
4 months ago
Ameena Campbell
Newbie
Ameena CampbellNewbie
posted in Ask a question.

cant see my new number for my sim

I received my new sim today and I can’t seem to see my new number so I can’t activate it what should I do and it’s not a sim only it’s a phone and sim contract   

4
Kash
iD Mobile Employee
4 months ago
JenniferAzuakola
Civilian
JenniferAzuakolaCivilian
asked in Ask a question.

network coverage in my area

Hello Please i want to know the network coverage in my location and that of my friend as we want to get a sim I stay at Norwich And she stays at Preston Also, i want to transfer my giffgaff number Is that possible?

2
Kash
iD Mobile Employee
4 months ago
G
Newbie
Gal126Newbie
asked in Ask a question.

data add on pack not working while roaming

Hi I am currently in Spain on holiday and have used up my 30gb roaming allowance. I have purchased a 6gb data add on and it has bumped up my remaining data by 6gb but has not allowed me any more roaming data. Before I purchased the pack I read the faqs and it clearly says you can use data add ons while roaming. What's going on? And can I get a refund if it's not working?

4
Kash
iD Mobile Employee
4 months ago
A
Newbie
as451079Newbie
asked in Ask a question.

S23 Ultra Enhanced Trade In

HiI purchased the S23 Ultra on a contract in store and completed the enhanced trade in form. Staff in store told me to do it online so I completed it all and sent it off. They have now had my phone for 9 days and not sent any payment yet even though terms and conditions state payment will be made in 3 to 5 days.Store won't help me and 9nline chat have also not helped me.Is there anything I can do, save for raising a formal complaint?Thank you

1
Kash
iD Mobile Employee
4 months ago
Terms & Conditions
Why iD Mobile?