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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4852 Topics

John mxxxxx
Newbie
John mxxxxx
asked in Ask a question.

network down

My ID three network is totlly down , the only way i can contact anyone is by facebook messenger from my home internet as that is ee , might help others to lnow this .

1
Siân
iD Mobile Employee
4 months ago
Wendy Brian Godbold
Newbie
Wendy Brian GodboldNewbie
asked in Ask a question.

unable to make or receive calls

I am unable to make or receive calls at the moment 

1
Siân
iD Mobile Employee
4 months ago
Denis Helen Wilson
Civilian
Denis Helen WilsonCivilian
asked in Ask a question.

no network

Hi no network in Belfast since yesterday afternoon?

1
Siân
iD Mobile Employee
4 months ago
Y
Newbie
Y69ponNewbie
posted in Ask a question.

Awful network

This network issue needs to be sorted by tomorrow. I've been we with id mobile 3 months now and I'm sorry to say its been AWFUL  Today has been the worst I've not been able to call Texts, use the Internet absolute joke when you pay for it and they can even provide that  Any update????  ID MOBILE SORT IT OUT OR IM LEAVING  

1
Siân
iD Mobile Employee
4 months ago
T
Newbie
TetseukNewbie
asked in Ask a question.

Sim mix up

switched to ID from EE last week and received my sim cards ( my wife’s phone is under my name) on Saturday. My switch date was toady (27/11) and I put in one of the sim cards whilst the wife was at work. I have managed to insert the wrong sim seemingly as it is showing up as the wrong number 3even though ID said my number has switched over. Alas when I did same to my wife’s phone the number on the phone is the same as mine !! I have switched sim cards with my missus but we still have the same number and I can’t seem to correct this with the ID switching page.  Any ideas please 🙏🏻

2
Siân
iD Mobile Employee
4 months ago
Gerrycrow
Newbie
GerrycrowNewbie
posted in Ask a question.

urgent help needed

Lost phone and blocked sim. Found phone but can't unblock sim as says blocking h in progress for last 3 hours. Need phone urgently 

2
Siân
iD Mobile Employee
4 months ago
Gabi Stillwell
Newbie
Gabi StillwellNewbie
posted in Ask a question.

Ive upgraded but it still wants me to pay my old plan

Hiya, I upgraded last weekend, love the phone however the app still wants me to pay 39.10 for my iPhone 11, even though I’ve set up a direct debit for my new iPhone 13.  I have kept the same number and same sim so shouldn’t it just transfer over? 

2
Siân
iD Mobile Employee
4 months ago
S
Newbie
Spencer92Newbie
asked in Ask a question.

Cannot register account

Hi all. My SIM was activated yesterday. (I ported over my phone number from Vodafone) however when I try register on the mobile app it states "oops the details you entered are incorrect, please try again" any idea why it's doing this and how to fix it? Thanks in advance 

2
Siân
iD Mobile Employee
4 months ago
C
Civilian
chemitrolCivilian
asked in Ask a question.

What Livechat?

“Always available.Whether it's day or night, our Chat Bot is here to answer your questions 24/7. Please allow a few moments for the Live Chat Button to load.” I’ve tried this numerous times and have never seen a Live Chat Button. Does this feature exist?

2
Siân
iD Mobile Employee
4 months ago
P
Newbie
Philosophic FoolNewbie
asked in Ask a question.

Sim not working. New customer

New customer to ID. I received my phone and sim last week. Popped the sim in and nothing. No service and nothing registering in the phone. I have tried all the suggestions; on/off, flight mode, in another phone etc, all to no avail. I cannot register my account or register a complaint as I do not have any confirmation of my telephone number. I have been trying the on-line chat for over two days now, but it always says busy and suggest trying here. Can someone please assist. Thanks

2
Siân
iD Mobile Employee
4 months ago
U
Newbie
user298672Newbie
asked in Ask a question.

PAC code error on IDmobile form page. Please HELP!

Hello,I’m trying to submit a PAC request via the online form. (https://switching.idmobile.co.uk/customerPortIn) I've checked all the fields and the information is correct however I keep getting an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I’ve resorted to posting this here as the Chat support is also not working even though it should be live.Please can someone get back to me.  

3
Siân
iD Mobile Employee
4 months ago
S
Newbie
Soohs67Newbie
asked in Ask a question.

id mobile app not working

I cannot currently use the id mobile app. It gives me an alert saying that it is unable to load and to check the network settings. Is anyone else having the same problem?

3
Siân
iD Mobile Employee
4 months ago
S
Newbie
Steven VallanceNewbie
asked in Ask a question.

billing dates

I got two billing dates 29th which I paid and the 14th which needs canceled thank you 

3
Siân
iD Mobile Employee
4 months ago
A
Newbie
Andrea09Newbie
asked in Ask a question.

Apple 3 free months of subscriptions

Hi, when I bought my new ID mobile plan I received an email with a link to get the 3 free months and the offer now said it's expired but the email doesn't mention when I could redeem the offer , so I was wondering if I have to do something or I just lost the offer?

4
Siân
iD Mobile Employee
4 months ago
D
Civilian
dsk05aCivilian
asked in Ask a question.

I closed my old account, do I have to open a neew one?

I had an account with iD-Mobile in July this year, because I bought a SIM to use for the holiday to have more data. I have a contract with EE. Because I liked the service and the value for money of iD-Mobile, I have now decided to switch to EE and I have now closed my old iD-Mobile account SIM [REDACTED], to avoid any confusion. In the meantime I have received my new iD-Mobile SIM card [REDACTED], which will become active on 2023-1219. I have already setup the direct debit with iD-Mobile for my 12-months contract. Will I have to open a brand new account with iD-Mobile? 

2
Tom
iD Mobile Employee
4 months ago
S
Civilian
ScubaStevoCivilian
asked in Ask a question.

New sim via Uswitch

Have seen a sim deal via switch for an ID new sim which will suit my needs.Sim is for my daughters iPhone 14 which will be her first active phone as a Christmas present.Now as its a new sim does it generate a number for her to use as her own.My confusion is on the application it offers drop down box switching from another network .As its her first sim why is there an option for this as I just want a new contract with new number for her .Appears to be no option to remove this.Will it just default to a new connection and new number ?Confused a bit?

2
Tom
iD Mobile Employee
4 months ago
C
Rookie
Chrispies66Rookie
asked in Ask a question.

SIM only monthly contract CPI

Iam an existing plan length monthly SIM only customer. My SIM only monthly plan contract is not subject to CPI + 3.9% April price increases.    Is that set to continue in April 2024? I say this because when I looked at upgrades for SIM only 1 monthly plan contracts it states in the small print that the monthly charge will be subject to CPI. Does that mean that if I don’t upgrade I am not subject to the new CPI terms? Thanks ps does ID mobile customer service exist outside this community?

11
Tom
iD Mobile Employee
4 months ago
N
Newbie
Nads26Newbie
posted in Ask a question.

gift card voucher not received

Hi I took out a SIM only deal on the 23rd of July and was told that I would get a £45 gift voucher after 90 days.  I have now paid for 4 months of the contract and have still not received the voucher.  Could you advise me on how I can get this please. Thanks Nadine 

2
Tom
iD Mobile Employee
4 months ago
R
Newbie
Roderick Smith
asked in Ask a question.

How to change Name

How do I change my name as it appears please?

2
Tom
iD Mobile Employee
4 months ago
S
Civilian
Szymon94Civilian
posted in Ask a question.

new contract

I would like to get a new deal 

2
Tom
iD Mobile Employee
4 months ago
Ryan Yeung
Newbie
Ryan YeungNewbie
asked in Ask a question.

Can't login to my portal

I can’t login to my account on website or app.? 

4
Nikhil P
iD Mobile Employee
4 months ago
Daniel Mooney
Newbie
Daniel MooneyNewbie
asked in Ask a question.

Early upgrade?

Evening all,I am eligible for upgrade on the 1st Feb 2024. Is it possible to pay my bill up to this date in one lump so I can then access upgrade deals early? (I hope that makes sense). I am looking at taking out a new contract, selling handset to pay off remaining balance, but would ultimately prefer to stay with ID.  Thank you in advance 

1
andewhite
Legend
4 months ago
Whittaker Gillian
Newbie
Whittaker GillianNewbie
asked in Ask a question.

need pac code

I need my pac code , please 

3
andewhite
Legend
4 months ago
B
Newbie
bebauer1611Newbie
asked in Ask a question.

Hello, does anyone know if the ID network now supports cellular Apple watch models?

Hello, does anyone know if the ID network now supports cellular Apple watch models?

4
B
Newbie
5 months ago
Tom Kong
Civilian
Tom KongCivilian
asked in Ask a question.

Niche problem with registering account

Hi, I registered an ID account using my email address for my mum (As she is not familiar with technology and it’s easier to manage from my email address).Eventually she cancelled her account.Recently I have switched to ID mobile myself.However I can’t register using my email address because it’s attached to an account I set up for my mother using my email address (Which is no longer active). Is there any way I can register using my actual email address?

1
andewhite
Legend
5 months ago
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