My son's phone is damaged and cannot turn on, it is linked to my ID account, I do not have the box and cannot turn the phone on, can you tell me how to access the IMEI linked to the phone.Regards,Scott

Hello, I have signed up for an eSim and want to keep my number. I have a PAC from my current plan at Lebara.I have separately received the eSim by email from ID Mobile but without any porting attached to it. I understand that I have to use the following service:https://www.idmobile.co.uk/switchTwo questions:1- Should I activate my eSim, be assigned a random number, then ask for a switch using the above link? Because the link requests an ID Mobile to be filled in2- I am currently travelling (in Spain and the UAE if that's important). Can I activate and port the eSim while abroad or should I wait to be back in the UK? Thank you for your help! 

I have been trying to phone a hotel 01539533666, but I get unreachable number error straight away.  My wife can can call this number OK from her ee phone and OK from a Vodafone mobile. So why can't I from my ID phone (pixel 6a)

Why am I being charged 14p every month for a phone number I dont phone? What is this for?

I took out an ID mobile contract in July for a Google Pixel 9. I completed the order through mobiles.co.uk. The offer included a £50 Currys voucher which I still have not received. I have seen that other people have queried this. From what I can see, a voucher should have been sent to my email address 30-60 days after that promotion ended. I have received nothing (I have also checked my junk mail) and I believe the promotion ended more than 2 months ago. The £50 voucher was a key reason for choosing this contract as it made the overall cost cheaper than other options. Without the promised voucher, I feel I am now out of pocket.

Hi all I am after just a pay as you go so I can top it up and use it for Emergency use only very little calls or text no data needed how do I go on about it please 

New to ID.  Got unlimited data but when i use my phone as a hot spot it connects but says no internet.  My broadband is down until tuesday and need to get my laptop online

I want to cancel my plan as I no longer use the number, but I want to keep the phone and use a different SIM (pay as you go with a different provider). I’m still in contract until April 2026. I’ve followed the steps to do this through the Id Mobile app and online account but it just sends me round an endless loop in Live Chat - I can’t get the chatbot to understand what I want to do.Can I simply reset the phone, set it up again with the new SIM and carry on paying for the plan until it ends?Thanks

Two days ago, I requested my starting date with ID to start tomorrow but my old company already charged me two days earlier than usual. So is it possible to change it for the 18th of December? If yes, do I need to request another PAC to my old company?

In my welcome letter there is no id number and I can’t do the switch! Are we you going send it to me later?

Sorry to bother you, but I’m a touch confused. I clocked your colleague’s Facebook reply to someone from a couple of days ago (attached), and it seems at odds with what’s stated on your website (https://www.idmobile.co.uk/help-and-support/vodafone-three-merger). Could you please shed some light on this?

I have moved from ID but can’t download my final bill. all i get is an error message every time. can someone please help with this, so that i can pay it!!

Hi, I bought an ID mobile plan and then had to go abroad for a few weeks so I couldn’t port my number. I can’t get a PAC code now but would like to keep my old number. Is there any way I can do this?

Hi. I've upgraded my phone and currently waiting on the handset. It said my new plan should be active on my app within 24 hours. It's now been a few days and still nothing has changed. I've checked my spam etc and logged on and off twice. Now what? 

Recently whilst travelling on a ferry between Hull (UK) and Rotterdam (Netherlands), and whilst my phone was inside an inside cabin on the ferry, i.e. within a giant Faraday Cage, my account was debited for £10 worldwide Roaming charge - £10 being the cap value I had established. This was at the time when my phone had “No Service” and i was asleep overnight.The ferry route from the UK to Netherlands would not have allowed the phone to “see” any cell towers in non EU countries, indeed the Faraday Cage would have prevented the phone from seeing anything.Why then have I been charged this additional £10?James8

So I was due to upgrade my phone,so I went with carphone warehouse  and upgraded,I choose to keep existing  number..After picking up the phone,I was sent the contract summarythe next day my old phone cant make call,texts and no Internet as i have not put my sim in new phone but can still receive calls.when.i make a call it says i have reached my cap limit but my plan is unlimited everything..... I've tried calling id mobile n they have told me they would call me back n nothing..

How to find price of this months phone bill 

I’ve managed to log into my ID account on the website , I’m now trying to log into the app ,  where I’m told to add my ID mobile number and DOB and second name , when I do this I’m told my details don’t match ? Need to log in asap as I’m trying to move an old number to this new contract .

I had my number ported across to the id SIM. RCS messaging still shows as the original id number. I've tried uninstalling the app, clearing cache, unregistering the original id number from my Google account, pretty much everything that I've seen suggested online, to no avail. When I click to verify my number and add by ported number, it comes up saying RCS messaging isn't available on this device even though it does work on the original id mobile number.  Any ideas?  Thanks 

I’ve got 3 contracts but somehow I’m paying for 5, how can I speak to someone to sort it out

 How to use my phone  Abroad within the EU. I went Brussels recently was not able to use my phone without connecting to Wi-Fi. Why is this so? 

Always used a 4g router. But now want to just use my phone on tethering. Does anyone have experience of the speed comparison between the 2 please?

I can’t get 4/5g when overseas.  The id instructions say to go to “mobile services” on my phone but this doesn’t exist? 

I get an error message when adding surname, dob and mobile number online and on the app - is there a fix for this?

All incoming calls are being sent to voicemail. My phone doesn’t ring at all. I have an iPhone. Call Forwarding is off, Focus is off, Live Voicemail is off, Silence Unknown Callers is off, but WiFi Calling is on. iPhone updated to latest iOS, but didn’t help. Adjusting the ringing timer via shortcode didn’t work either. Restarting the iPhone, or enabling then disabling Airplane Mode solves the issue, but not permanently. What works permanently is if WiFi Calling is switched off. Why is this the case? What is iD Mobile doing to fix this issue? Me and both my parents are on iD Mobile, and I’m the reason they switched to iD Mobile from O2 with whom they never experienced the issue. Now I’m embarrassed because they keep missing important calls such as from their GPs when they’re at home. And isn’t WiFi calling supposed to help you stay connected for when the mobile signal is weak?