Since moving a year ago I can only make calls and connect to the internet on id_mobile in onr corner of my bedroom, bit of a shame my friends are on 2 other tariffs get strong signals. As I will end my contract in a couple of months just wondering if anything can be done as I would have otherwise stayed with Id mobile. I see there are devices called signal boosters but assume as they are expensive this couldn’t be offered as a possible solution. 

I got a email saying my payment will be taken on the 12th of July but on my id app payment is due on the 16th witch is what I changed it to can you confirm it is on the 16th as I get payed on the 15th.Thanks

I went to upgrade to a SIM only deals, I've just received a SIM card through the post and now I think I've ordered a new phone contract, how can I check if I have upgraded or if I've got 2 phone numbers?

I can’t make any calls as from last Friday iv done everything in the advice given and therse no way of contacting any for any help 

I'm paying for services I've can't even use my network is crap around my area and in town definitely change network when my contract run out i left my other network for same reason 

I’ve been suffering from ID mobile network issues since few days in BR52Bl . I’m unable to make/receive any calls. Tried putting id sim to another mobile, same issue. How long it will continue? It’s better change id to other network ...…please do something 

Hi, I've been experiencing this problem for a few years now and so have a few of my friends and work colleagues. If I'm having a conversation with any normal friend or colleague, they can hear me perfectly and hear numbers when I read them out, If I'm speaking to a large company like HMRC or the NHS, If I read out numbers for example my NHS number most of the numbers get blocked and they can't hear me saying the numbers and only the numbers.They hear about two numbers and then they miss a few numbers and then they hear the rest of the numbers. Its like something on the network is trying to protect me from reading out numbers like bank card numbers.It only seems to happen when I'm speaking to companies, If I read the number out in a different format they can hear me. For example if I wanted to tell them the number 4000 , If I read that out four zero zero zero they won't be able to hear me saying those numbers but if I read that out as four thousand they he

Is anyone still having isses with there phone, after the next work went down im still not receiving any calls and messages via text. Iv been to currys and got a new sim other than that currys cant help with anything else.  PLEASE HELP!

I took my phone contract out earlier this year and was told I could transfer my old number which was from a different provider to my new contract. That has been working fine the last couple of months however my phone number has changed to a different number and now people can still ring me off my old number but texting especially through iMessage is through a different number. 

Good Afternoon, I have just purchased a new S25 ultra online with id mobile contract, which came with an e-sim. I currently have an id mobile contract but it's now out of contract. I want to keep my number which I'm aware I have to port to a different provider and then back to id mobile. My question is, I have no idea about e-sims and how they work. Can I put my current physical SIM card in the new phone and use it until my number has ported to my new id mobile contract? Do I then activate the e-sim?  I was worried if I activate the e-sim first on the new phone it would stop me using the physical SIM?;? Sorry It probably sounds a bit confusing....

Hi I am STILL not receiving any text messages nor sending any. I have tried everything for the past 5 days such as removing the SIM card and cleaning, restarting my phone, airplane mode, toggle switch on and off iMessages and FaceTime, still nothing.  I am unable to make doctor phone calls nor receive codes 

Hi, I am having trouble with setting up Apple Music 3 free month trial, I get a message from Apple saying ucid missing or something. I have looked through the community comments for answers and still at the same place. Can someone please help?. Thanks

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

I am receiving “UID Missing or incorrect.message when trying to redeem Apple Arcade for 3 months. I wrote on another topic, but no response is received although I replied to their private message. Problem is not solved.. can anyone help? 

How much longer are we expected to have phone issues? No calls, texts or data?! It's been since Wednesday. It needs sorting asap. Will we be compensated for this?

Hi I've had problems with my phone, so I had to buy a new one. At present, I have an eSIM; unfortunately, the new phone doesn't support eSIM, so I need a physical SIM. My current phone number is 07735970010, but I am having my main phone number ported across tomorrow. Should I wait until after tomorrow before you can send a physical SIM to me?Got it sorted via Facebook messenger 

My number was due to port 5days ago. I can make outgoing calls and texts but not recieve any calls or texts. I have been on live chat every day since and it still has not worked. The problem is with port in, and it has apparently been escalated by the technical team. I need my number for work and this is taking too long. A big problem as well, is the lack if communication from ID, I have to live chat for about 45 minutes each day. It’s a new i phone and now i message is also not working after being told to reset some settings yesterday. If I could get any further advice it would be welcome. Ok

When I'm making a call, or on video call on my phone, I keep being told I keep breaking up. 

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I've ran out of data. How do I restart my £10 bundle as it doesn't end for another 2 weeks 

Finally upgraded my S20 fe last night, she's served me well these 5 years 🤣 Anyway, I notice the new plan isn't reflected in the app yet, anyone know when this happens? I'd hate to pay two bills, there wasn't a login option at the checkout stage of purchasing my new plan and handset.

I ordered a e sim few days ago i was told I’ll receive it in 24 hours transaction number is 445018208 it’s been almost 2 days no email with the qr code 

Hi,I have the same issue while redeeming Apple Arcade today. It says UID error. How can you solve this? It show United States but doesn’t allow me to change it to UK every time I try. 

id phone network is rubbish, cant connect to internet outside of wifi network