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  • 11,339 Replies
3100 Topics
Kazza H
Community Member
asked inAsk a question.
transferring mibile data
I have two mobile ID plans. Can I transfer mobile data between the two? They have different handsets and numbers.
902
Tom
B
Community Member
posted inAsk a question.
bad phone connection if i phone out
Why is my calls and messages turned off on my sim
201
Tom
M
Community Member
posted inAsk a question.
where is transaction number
I haven’t received no welcome email and can’t find the transaction number ?? Why is it so awkward using my PAC code to bring old number here or is it waste of time leaving 02 for this network ?
441
Tom
Lisa Susan Johnson
Community Member
posted inAsk a question.
wrong data allowance after changing my sim only plan
Today I changed my sim only plan to unlimited data, calls and texts for £16 a month. I received all necessary paperwork from IDmobile however when logging in to check after they texted me to say the order was completed the data was showing 5GB only
261
Tom
P
Community Member
posted inAsk a question.
port numbef
Hi I’ve sent you the PAC but it’s coming up with an error message. I need help to resolve this urgently as I need to keep my existing number. Is there a number I can call you on please? thanks paula
251
Tom
Emma Finnerty
Community Member
asked inAsk a question.
number was supposed to switch today but hasnt done so.
My number was due to port over today. It's 9.30pm and still hasn't done so! What happens now?
811
andewhite
Sachabow
Community Member
asked inAsk a question.
I cant make calls but can receive them.
Weirdly I can’t make any calls with my new id sim but can receive them. I get 4G, so not a 3G problem. Can anyone help me out please?
631
N
A
Active Contributor
asked inAsk a question.
Making calls in greece
We are in Santorini now the data is working OK 👍 but when you try and make a voice call everything it's diverted to an answering machine any advice appreciated thanks 😊
11811
Tom
M
Community Member
asked inAsk a question.
How do I add a second sim plan onto my account
How do I add a second sim plan onto my account. There is no facility on the website for this.
4541
N
Sally Watts
New
 Contributor
asked inAsk a question.
Your messages are not showing up on the phone it is in.
Your messages are not showing up on the phone the SIm is in. So how do I contact you? It is for my husband who can no longer use it. Though I notice you contacted me within hours of cancelling the DDM.
287
Sally Watts
Sammy88
Community Member
asked inAsk a question.
Number Porting from Vodafone
I have switched from Vodafone to ID mobile. my number port was successful and got a text from Vodafone confirming they have ended my number and a text from ID saying they have activated my number and I can now use it. My iMessage and FaceTime won’t tick for my mobile number, says there’s an activation error. So only my email is being used for messages and FaceTime. I have followed all the steps, toggled off iMessage and face time done a restart and toggled back on, also done a reset network setting after toggling off iMessage and FaceTime but still my mobile number is not activating. any help or advice please?
1571
Tom
S
Community Member
asked inAsk a question.
incoming calls
Hi, Is there a way to request incoming call logs? Thank you
371
Tom
K
Community Member
posted inAsk a question.
why cant i upgrade
Why
151
Tom
Sheila Tyson
New
 Contributor
asked inAsk a question.
claiming the Samsung free book back ?
How do I claim samsumg book back o am.a.vunerable customer and.i hot cit off while speaking to someone on the chat ?
1384
N
I
Community Member
asked inAsk a question.
didn’t get my cash back
Didn’t get my cash back
621
Lauren
nancy alferoff
Community Member
asked inAsk a question.
signal issues urgent calls to make
Hi I need to make calls to HMRC and citizens advice which are very urgent and I have no signal at my home or in my garden . Wifi calls dont seem to work with these numbers. I am at risk of legal action if I cannot call them so I need a provider that can give me signal at my home without incurring exit fees of having to leave you because i cant make these calls
221
Lauren
J
New
 Contributor
posted inAsk a question.
New phone
I have had no notifications of the delivery of my new phone which is ordered
141
Lauren
Piotr Sobczak
Active Contributor
asked inAsk a question.
Rcs messaging using old number.
I transferred my old number long time ago, but when using messages it's still showing old number(not the one I transferred) I tried soothing off Rcs and leaning Sim card and it didn't help. When switching back on Rcs messaging it shows I'd status verification with old mobile number. Showing (verified). Can't switch to my number at all.
499010
Lauren
Tracy Hall Was Tibbott
Community Member
asked inAsk a question.
Mrs H
I have recently signed up. I asked for my old number to be kept. However when sending messages it shows the number that Mobile ID generated. When I go to message settings it says that the new number is connected. Status connected. I need my original number there. HELP ?
181
Lauren
S
Community Member
asked inAsk a question.
Issues with network on device
My Samsung A54 won't connect to a network and the battery is draining and overheating. The SIM works in other devices and other SIMs won't work with my device. Can anyone please help?
331
Tom
Malcolm Goodwin
Community Member
asked inAsk a question.
transfer 2 SIM only deals retaining numbers
Dear Customer Services, I would like to transfer 2 SIM only numbers from Vodafone to IDMobile to take advantage of the Giftcloud offers advertised on MoneySaving Expert.com. How do I do that? I will need two different plans 1. 15GB (ultd texts & minutes) 12 month contract with the £30 amazon giftcloud voucher 2. 100GB (ultd texts & minutes) 12 month contract with £35 Giftcloud voucher. How do I do this? Can someone fro. CS call me on [REDACTED] to arrange. I want to pay full contract for both phones up front. Bw Malcolm Goodwin
251
Tom
G
Community Member
posted inAsk a question.
Attempting to transfer Mobile number to new simm
Hi , need help regarding my wife’s new sim card , I’ve tried unsuccessfully to transfer her old number . I’ve rechecked the PAC number and transaction number supplied is correctly entered but it keeps throwing out. Any help will be appreciated.👍
571
N
Lilita Komilfo
Community Member
asked inAsk a question.
switching to ID taking hours
.
261
Tom
L
New
 Contributor
posted inAsk a question.
my plan is wrong how can i change it
I have an unlimited plan now. I upgraded it for a extra 24 months plan also unlimited today but on the app it has changed from unlimited data to 5Gb how can I get this corrected please
543
Tom
N
New
 Contributor
asked inAsk a question.
Mobile App
Since my recent phone update , I no longer see "My Account" in my app. Has anyone else has this issue?
245
Matthew T
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