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2963 Topics
Bettina
New
 Contributor
posted inAsk a question.
Miss
Why dont have internet, when i have 6g internet
401
Matthew T
Ant Hodgson
New
 Contributor
asked inAsk a question.
I cannot send sms text messages or use Face Time on my laptop
I’ve just replaced my phone with an iPhone 16 and I'm using the same ID contract as I had before. My phone number (the same one I had before) now won’t work with iMessage and Face Time on iCloud. What do I need to do to activate my number?
271
Matthew T
Cezary Wasilewski
Community Member
posted inAsk a question.
Problem with adding a phone number
I don't receive a return code to write in the application
81
Kash
Cristina Martínez López
Community Member
posted inAsk a question.
unable to complete my PAC
{REMOVED} - Switching details shown.
131
Matthew T
C
New
 Contributor
asked inAsk a question.
someone called me and hung up when i called back it says number invalid
Someone called me from when I called straight back it says number invalid ?
831
Kash
G
Community Member
posted inAsk a question.
contract change
My contract is ending and I have changed to sim only. I’ve been sent a new SIM card. Do I need to do anything?
211
Kash
X
New
 Contributor
asked inAsk a question.
Why Hard Credit Check on Sim Only Deal...?
Why was Hard Credit Check done for a SIM Only one month product and customers are not informed of the Hard Check?
10676
Kash
S
New
 Contributor
posted inAsk a question.
not sure of my september bill
About my bills
72
Kash
M
Active Contributor
posted inAsk a question.
Can not login to check my account
Can not login to check my account!!!!Could someone sort this out
213
Kash
E
Helpful
 Contributor
asked inAsk a question.
cannot make or receive calls
I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem. Anyone else having this unfixable problem?
38512
Kash
Louise Armstrong
Community Member
asked inAsk a question.
No welcome email
Hi I joined I'd mobile through currys I have received my mobile today. I have not received the welcome email from I'd mobile I have just received a sim with no number on it, I need the welcome email to explain how to set phone up and keep number as it asks for transaction ID and ID mobile number which are apparently on the welcome email that I haven't received
792
Tom
J
New
 Contributor
asked inAsk a question.
Contact details for ID Mobile
How can I actually speak to someone at ID Mobile? Going round in circles. Thanks
5612
Tom
M
New
 Contributor
asked inAsk a question.
I can't make or receive calls
I can’t make or receive calls on my Iphone. I can send and receive texts and can use Whatsapp. I’ve tried resetting from 5g to 4g but that didn’t work so changed it back to 5g. Help!!
3826
Tom
Hannahviolin
New
 Contributor
asked inAsk a question.
i can’t add my children’s phones to my account to upgrade their contracts
I want to upgrade my children’s phones to a £7 a month contract with more data but can’t add their numbers to my account
1205
Matthew T
RichardC
Active Contributor
posted inAsk a question.
Invitation to write Trustpilot review
I received an email from iDmobile inviting me to click on a number of star ratings, which led to opportunity to write a review, which I did. At the end of the process, I was asked to log in to Trustpilot. My question is : Is submission of the review conditional on logging in to the review platform or not? I have a Trustpilot account but when I log in and inspect iDmobile reviews, mine is not shown.
621
Kash
S
Community Member
asked inAsk a question.
pac code
My pac code doesn’t seem to have been changed over
711
Tom
N
New
 Contributor
asked inAsk a question.
i don’t have any network coverage
I have an iPhone 14 and I am not able to receive or make calls or messages. I can however do this through Facebook messenger and what’s app through mobile data. What can I do to resolve this?
815
Tom
Sope Emelifeonwu
New
 Contributor
asked inAsk a question.
looking to unlock an old phone that is locked to iD Mobile SIM’s?
I have recently upgraded and just would like to find out if my old iPhone will work with any other sim going forward and if it doesn’t, how do I unlock it? Thanks
16015
Tom
George Walker
Community Member
posted inAsk a question.
sim card not working
It was working fine yesterday afternoon however yesterday evening it has stopped working, unable to make calls, use text and use mobile data, I have a pixel 7 and have tried resetting mobile network settings to no avail. It's not a problem with the phone as I have tried 2 other working ID mobile Sims from other family members and they work fine. I also tried my ID SIM in another family members phone and its still not working.
2662
Tom
P
Active Contributor
asked inAsk a question.
Lost phone network, but not Internet!
Hi. Strange one this, I have lost all phone network coverage, but not Internet (WiFi is off), Internet still works. If I put my wife's sim in my phone it works perfectly - So it's not the phone! If I put my sim in my wife's phone it works perfectly. Any ideas? Samsung S23+ ta
923
Tom
Ashleigh Kay
Community Member
asked inAsk a question.
using phone abroad
Can I use my ID sim only phone in Turkey
9262
Tom
T
New
 Contributor
posted inAsk a question.
why can i not reply to a short code?
Trying to respond to 80870 (no costs), but it will not send. Anything wrong in the settings?
1265
Tom
James Still
New
 Contributor
asked inAsk a question.
Cant make or receive calls - when trying calling either just sits there connecting forever, or drops signal
Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.
170823
Matthew T
P
New
 Contributor
asked inAsk a question.
Details dont match our records
hi there just joined iD mobile today, got my sim through the post. the sim is active i can receive and send texts but when it comes to logging into my account and it asks for my number, second name and date of birth it says the details are incorrect, looking through the website i can see this is a common problem, is there anyway to sort this ? i have tried the live chat but that isnt the best, also messaged on facebook still waiting for a reply and it also past 6pm and the operators are shut at this time on the weekend.
1565
Matthew T
B
New
 Contributor
asked inAsk a question.
phone stolen
my phone is stolen and i cant log in dont know how to cancel my sim
781
Matthew T
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