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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4904 Topics

M
Newbie
M0R4V4TZNewbie
asked in Ask a question.

80gb Unidays plan

I was on unidays and saw a deal that is 80gb on a 12 month contract for £10 a month. My question is since it's a 12 month contract is the 80gb for the whole year or every month because that seems too good to be true. This is the details for the SIM on checkout.  

2
Tom
iD Mobile Employee
8 months ago
Martin Phipps
Newbie
Martin PhippsNewbie
asked in Ask a question.

iD telephone sales number please

Anyone have the iD telephone sales number please thanks

2
Tom
iD Mobile Employee
8 months ago
Kelly Bourne
Newbie
Kelly BourneNewbie
asked in Ask a question.

final bill

My contract ends on the 20th of September. I have asked for the pack code to transfer to another network which I have received However, my final bill has said it is£56.75 why when I am not cancelling early I am leaving within the last month of my contract which is £28.10 a month . Why is it not £28.10? Its more than double? Why am I paying for another month I won't be using  nor in contact  for?

4
Tom
iD Mobile Employee
8 months ago
M
Rookie
Mattb55555Rookie
asked in Ask a question.

Website and App Showing Different Payment Dates

The iD mobile website and app are showing two completely different payment dates for my direct debit under “Manage My Direct Debit”. I need to know when to ensure money is in my account if I’m expected to pay my bill, so which one is correct? Neither match the date on my bill, and I can’t change the payment date because I did so recently.

1
Tom
iD Mobile Employee
8 months ago
Jim Wilson
Newbie
Jim WilsonNewbie
asked in Ask a question.

cant use my phone

Srceen says “SIM network PIN blocked Enter SIM network PUK” entered the PUK given and tells me its wrong. what next.  

2
Tom
iD Mobile Employee
8 months ago
John Davis
Newbie
John DavisNewbie
asked in Ask a question.

cannot log on

cannot log in to my account.i lost pasword and date of birth not accepted or wrong,where on this site can i get help,thx

2
Tom
iD Mobile Employee
8 months ago
Rea Fissaraki
Civilian
Rea FissarakiCivilian
asked in Ask a question.

do you deliver the SIM to Greece?

do you deliver the SIM to Greece?

2
Tom
iD Mobile Employee
8 months ago
Laura McTaggart
Newbie
Laura McTaggartNewbie
asked in Ask a question.

Cancelled contract

Hi,Please can someone help?I cancelled my contract within 14 days, returned the phone, had my £29 upfront refunded but have just received a final reminder for last month’s bill telling me that my contract is suspended until I pay even though I cancelled over 4 weeks ago.  Now I’ve logged in to see that it says on here next month’s bill is estimated to be over £70 which is impossible since I don’t have the phone and never used it.Does anyone have a phone number for this company so I can contact someone and get this sorted out?Thank you in advance,Laura

2
Tom
iD Mobile Employee
8 months ago
J
Newbie
John ONewbie
asked in Ask a question.

Feedback box does not appear after live chat session

Hi, I have used live chat on 2 occasions and each time have been asked if I would fill in the feedback survey after closing the chat box which I agreed to do however each time I close the chat box there is no feedback form to fill in.Is there another area of the site in which I can provide this feedback? The people I spoke to were very helpful and I'd have liked to have given them high ratings!No big deal, but would have been nice to do that for them! If Zizipho and Landiswa are reading this, thank you!Thanks

1
Tom
iD Mobile Employee
8 months ago
eck432
Newbie
eck432Newbie
asked in Ask a question.

LCS debt collection notice

I have been sent a debt collection notice for a contract which i do not have with ID mobile.  I do not wish to share my personal details with then.  I would like to discuss with ID mobile direct to solve this issue as I have never had and account with them.  Can you contact me direct to discuss the matter.Thanks

1
Tom
iD Mobile Employee
8 months ago
M
Newbie
MickLondonNewbie
asked in Ask a question.

5g eating more data!!

Hmmm was told that 5g would not use more data het apart from playing with 5g for 36 hours only got 4gb left out of the 25gb.Guess that will be unlimited data from now on? Can I change this after just having signed up for the app or will indeed to wait?

1
Tom
iD Mobile Employee
8 months ago
B
Civilian
Beth JaneCivilian
asked in Ask a question.

Upgraded to Sim Only, do my payments change automatically?

I have recently upgraded to a Sim only contract for £15 a month as my current contract ends on the 9th September. However my account still says that I need to pay my current contract price of £43.93 when I have already paid off that contract. Have I done something wrong or will it change automatically at the start of the month as I do not want to pay for something I don't need to. 

2
Tom
iD Mobile Employee
8 months ago
Robert Jarmuziewicz
Newbie
Robert JarmuziewiczNewbie
asked in Ask a question.

SMS from Poland sent from the bank does not come.

Why are there no SMS from Poland sent from the bank? They were sent several times and not a single one came. I can't activate online banking.

6
WelshPaul
Legend
8 months ago
B
Newbie
BilligmeisterNewbie
asked in Ask a question.

PAC code transfer not worked

I was meant to have been transferred over yesterday according to the text i received from ID Mobile. it didn’t happen, do they text you every time you have been moved? it is very frustrating as i have reminders for appointments etc coming through and i worry they will be missed

6
andewhite
Legend
8 months ago
R
Newbie
rayaliNewbie
asked in Ask a question.

if i was to leave id mobile would it cancel my PAC code

First I get the PAC code by texting 65075 and then I cancel iD mobile contract. Would cancelling my iD mobile contract cancel my PAC code and would I lose my number cuz of this?

2
Kash
iD Mobile Employee
8 months ago
N
Civilian
nltasker14Civilian
asked in Ask a question.

Cannot Create Account as I have been a customer before

Hi,A year ago I was an account holder with ID Mobile.  I have now returned and have my sim up and running.  The application or Web will not allow me to create and account for my new sim as I have already used my email address for my old account. How can this be solved please?  I dont have another email address (and wont create one just to solve this problem)Thanks

2
Kash
iD Mobile Employee
8 months ago
C
Civilian
cash87Civilian
asked in Ask a question.

cant register on App with past details - phone number

HiIv recently re-joined ID mobileI'm well aware of the issues with the app where you can't use the same email address to login.  I have another email address I can use but my problem is I am using the same mobile number as before and I am unable to register because its in the system!so, I can't use my old email address and now i also can't use my phone number.I have zero access to my account!Can anyone help?Thanks 

4
Kash
iD Mobile Employee
8 months ago
Z
Newbie
Zu42
asked in Ask a question.

Fraud or Direct Debit Cancelled by iD Mobile?

I received a text message:Your bank has notified us that your Direct Debit has been cancelled. You can set a new one up using the iD App or My Account. If there is a balance on your account and you don’t have an active Direct Debit with us, it could lead to missed payments and extra charges.- I did not cancel my Direct Debit.- It is visibly planned in my bank account for the next date, as usual.- There is enough money in my bank account- The text message came from the “iD” number, which sent me previously legit messages when abroad- I am in the UK- I am with iD since 2021, not a new customer, no changes made recently- There IS an option to set Direct Debit in my account and it seems like it is not set up(?)What happened? Is this a fraud or real message? How to check if my DD is still set up?

5
Kash
iD Mobile Employee
8 months ago
P
Newbie
Paul1971Newbie
asked in Ask a question.

swapping from sim only to contract

I’m currently using a sim only contract and want to purchase a new phone with a different contract but still with ID. How do I make sure I keep my original number. It won’t let me use a PAC code on the car phone warehouse site as it recognises it from the same provider. The deal is not available directly from ID

2
Kash
iD Mobile Employee
8 months ago
Sam Wils
Rookie
Sam WilsRookie
asked in Ask a question.

old number migrated

Hi I applied my PAC number yesterday. I was advised that my number would migrate over today.I haven't has access to calls or messages since lunch time.Does anyone know how long this takes please.Thanks in advance.

26
Kash
iD Mobile Employee
8 months ago
Gray Brown
Newbie
Gray BrownNewbie
asked in Ask a question.

Mr.

i have a Santander account which told me to reset my credentials because it no longer recognised my mobile. I.think this was because I had a VPN installed on my phone. Santander sent me a 'one time passcode ' which I was notified about at the top of my screen , but this didn't show the number or 'COPY' like it normally does. So I had to go to SMS or my email address to view,so far so good but, when I go back to my Santander app it has reset and wantsto send me a new OTP. That's alright I'll use split screen. No the app doesn't allow split screen. This has given me an idea, to open Santander on-line not using the app. 

1
Kash
iD Mobile Employee
8 months ago
A
Civilian
arkhamknight02Civilian
asked in Ask a question.

Upgrade question!!!

Hello, I have been with ID for about 7 months now and last month, I got my upgrade offers which are actually quite good. I wouldn’t need to be credit checked I have been informed as the upgrade options are based on credit, payment history etc. which has already been determined hence the offers. Anyway, I have found a phone I want to get. It’s a good offer and I don’t want to miss it. My question is, if I go to my local curry’s store and do the upgrade there, will I be credit checked? I need the phone ASAP and cannot wait till Tuesday for delivery. Sorry if i have been rambling, just hard to get a straight answer, feels like I have been looking all day. Thank you in advance! George. 

1
Kash
iD Mobile Employee
8 months ago
A
Newbie
AndyDMNewbie
asked in Ask a question.

Charged for data while in the UK

Hi, I was in Norfolk, near Sheringham last week and I was charged for data roaming while I was walking along the coast. I did get a text warning me but unfortunately didn’t actually read it until I had already used the data. I have a cap in place so its not too much money, but I would just like to know how this can happen when I haven’t left the country. I have seen that some other people have had this happen in the Cromer area, which is close to where I was. Is there some kind of issue specific to this area?

8
Kash
iD Mobile Employee
8 months ago
Jan Knight
Civilian
Jan KnightCivilian
asked in Ask a question.

Rest of World Browsing

Rest of world browsing has cropped up on my bill for August.  No idea what the term means and why it costs so much.  I was travelling to France/Belgium on the day the cost was incurred.  Never had to pay for use in Europe before.

2
Kash
iD Mobile Employee
8 months ago
G
Civilian
GrayTonksCivilian
asked in Ask a question.

Refund for add on

Hi there, I recently purchased a data add on but because my signal was terrible I didn't think my request had been submitted so I clicked the button again, now I've been billed twice! I'd like to find out if I can get a refund for the second data add on? I only intended on purchasing one. Thanks

1
Kash
iD Mobile Employee
8 months ago
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