Old cell number being used  by someone.  Sending pornographic text to people on my contact list.

I need to have a contact number for my son to contact iD mobile, to close my account in the event of my death.

Please could someone clarify if I can call a UK landline from South Africa and if so how do I set this up and how much does it cost? Many thanks in advance

I've had two numbers for the past 20 years and don’t want to lose them. However, due to the high volume of spam calls I've been receiving recently, I’d like to change my number.Would it be possible to keep my account, change my current number, and move my existing numbers to PAYG? Also, can ID provide me with an easy-to-remember number, as this is why I’ve held on to my other two?

Hi, I bought a Google Pixel 9 Pro XL 128GB Obsidian on the 2nd of December which said it came with a £100 Curry’s gift card. The offer page states that I should have received it by the 26th January but I have not had it yet and it’s not in my junk folder. How do I acquire the voucher? And is there a way to contact IDmobile directly instead of having to post on a forum?  

On the app I’m offered a new 12 month contract and recommending 50gb a month  rather than the 100gb I’m on now. If I upgrade now it’s asking for my financial details but Id already has these. Will the upgrade ( downgrade really) take place now or when my contract expires? 

I am soon travelling to Bali via Turkey. Please can you advise what the roaming facilities and charges would be. Thank you

How do I remove voicemail 

How do I get an itemized bill of calls and texts to other mobile numbers since this number has been activated? It's for the police as I am prosecuting someone 

I've noticed my battery has that known issue where it's swollen and drains super quick randomly. I bought this phone online through ID mobile so I'm not really sure what steps I need to take in order to get my phone fixed. Can anyone help?

Hi im looking for advice from anyone that has had similar issue please. I ported my number from Smarty to ID yesterday and since its ported I can't receive calls (working fine before) The message caller gets when they try call me is the number is not recognised. I am also unable to receive sms texts - the sender says they are undeliverable. I can make calls and send sms texts fine. This issue has only happened since I ported my number. I've spent full day online chatting with agents and checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into my old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset issue. The advisor told me port was successful and has passed my issue onto technical team. I was told the technical team will text me with update - eh how us that possible

My daughter has moved to ID from O2 with a PAC codeher phone number has been transferred but she can’t make outgoing callsPlease Help!

On a number of occasions I cannot make calls. It doesn’t ring and is just silent. I have to switch off the phone and when switch back on it lets me make a call then often it won’t for the next call. It has happened several times today and is frustrating. I’m worried if I have to make an emergency call. My husband couldn’t call me today either. Wouldn’t ring. I just want to speak to someone to sort the issue but it would seem there is no customer service with ID mobile. Shame I didn’t know this before signing up to a 2 year contract. 

I lost my sim while abroad so i have this morning obtained a replacement and just activated it. Is there any way I can block the original sim just in case it gets into the wrong hands?

I have left my phone somewhere in a safe location and will be getting it back in a couple of weeks. i have a cheap temporary phone and would like to activate my sim with my existing number. Will this automatically block my existing sim card as i don't want this to happen?

So, my wife switched from O2 to Id. O2 had a physical SIM. New esim from ID did not arrive  - they are saying they can only send via SMS - which does not now work. Won’t resend as email. She has to call into the provider (currys) to get a new physical sim. Now out of action for second day. Sounds very poor to me. Opinions?

Where has the iPhone 15 unlimited everything deal gone. I’m upgrading and this deal seems to have disappeared?  

Really I need proof of purchase and details my contract 

I urgently need to port my number. This has been going on for 10 days now and noone has responded to my private message since telling me my number would be ported a few days ago. It started by me getting an error when completing the form to port my number. I posted on here and received a private message asking me for various details 9 days ago! I gave information required but entered my postcode incorrectly so responded with correct postcode. I have been told my number would be ported at the beginning of the week but it hasn't. I've sent two private messages because where my old number worked in my old phone it has stopped now making it seem like the process is halfway through. Also meaning that I cannot receive messages or calls to the number my security plans know and missing potentially important calls. Noone is responding to me so I am very unimpressed at the lack of help and don't know how I'm going to get this resolved. Can someone please sort this urgently.

DPD failed to deliver my new phone on Sunday.Never delivered kept saying delayed then never showed up?Called DPD they cant help.Called Currys they said cant help because when I give my details it says restrictive access.Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me.What should I do?  

HiI have recently starting receiving 2 or 3 international calls on a daily basis - mostly from various US states and always different numbers- on my Samsung S24. I do not answer and block the number as  a matter of course but  Its now becoming very irritating. Ideally I would like to block all incoming international calls. Only option I can see for blocking calls is either block all unknown numbers or blocking individual numbers.Would really appreciate any help on this :-)

Hello Recently got a new contract (first ever time) but didn't receive any notification(money going out, email) so did it again, again nothing. Having read up on it these things take a while to process, just need to cancel one of these and not be charged for it? Who can I contact

hi is there a number to dial to switch voice mail off and on

Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming. I sent a text message and then received the above message. 1. Does this mean that I have lost my access to free roaming calls & text messages?2. More importantly, am I able to make free calls & send text messages subsequently?

I purchased an iPhone 16 on 2 year year contract with ID mobile Nov 24 and still haven't received my curry's voucher when will it be sent?