Hi, I have 2 numbers registered on my name 1 is used by my son and I use one. I am travelling abroad at the moment and added roam beyond plan but accidentally I have added to my son’s number who is not travelling. How can I cancel it? 

My contract for the number above has now ended but I still keep getting bills why

i have a premium charge 61033 on my phone bill £1.50, i do not know what this is for can you please help 

I have 97gb left of my 100gb a month allowance. But last nivht an add on of 15gb fir 30.00 pound was added to my account. As i only use 30gb a month, and i did not request the add on, how was this possible. No one else has access to my phone. Live chat did not give me a satisafactory reply. I feel i,ve been ripped off for £30.00, as i donot need the 15gb as i have 97gb left. Very unhappy 

Hello :)  I’ve only been with iD for a handful of months, and I’m on day 2 of a holiday in France.  I’m getting texts from iD that suggest I’m somehow racking up unexpected costs.  I’m on 90Gb of data per month which I don’t get anywhere near consuming, roaming in EU is supposed to be at no additional cost provided calls/texts/data remain within the plan threshold.The texts say things like ‘please be aware that you’ve started using chargeable services whilst roaming.  Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15 per MB.’   or ‘you’ve now used 100% of your credit limit.  To use any chargeable services you’ll need to log in to the iD mobile app’I spent a really frustrating hour doing ‘live chat’ on day 1 of the holiday because the above was very worrying.  I got cut off by the first agent after 25 minutes of plodding through questions like ‘confirm your mobile number’ with 5 minute waits between any acknowle

I already paid my bill why you asked me to pay again? 

Why are you taking £6.00 out of my account every month? 

My plan says I have unlimited text and calls, and data remaining until 23:59pm today. But when I try to make a call it says I have no credit. The call is to a UK landline. 

My monthly bill is slowly creeping up from £10, £11.60 and now £12:20…  Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.

I seem to have been double charged on my latest bill. Also I am leaving so my bill would have been too much even without the double charge.   Who do i contact and how do i do it. 

Hello, I have just upgraded my phone and gone on a new plan. I have just tried to make a phone call but it says I am capped. I need to make a payment but it comes out monthly on the 3rd of every month. What do I need to do as cannot ring anyone even though I am unlimited calls? 

Hi alSo when i log into the app and go to billing it shows a current balance of £94. My current plan has unlimited everything for £41 per month. However when i call 777 to check my ballance it's telling me that it is at minus £10. I usually pay my bill through the app on the 15th of every month. So I don't understand what this £94 worth of charges are for or why this is being displayed. Problem is that the app is going to assume that this is the amount of money that I want to pay. How am I to pay my phone bill when I can't see an actual proper ballance to pay. 

I took out a contract out for 26.99 a month with no price hikes for the duration of the contract but now my bill has went up to 28.85 I have not went over or have any extra charges on my bill so don't understand why they put it up when the said it would remain the same for the duration of the contract something not right.

Hi im josef I would like to set up a new direct debit as I have two separate contracts with you but I would only like to set up a direct debit only for this number (INFORMATION REMOVED) and these are the bank details of the account  I would wish you to take the payment out of this account  (INFORMATION REMOVED) Thank you  (INFORMATION REMOVED)  

Hi, can you tell me why my direct debit always seems to get cancelled. When I have tried to put my bank details in again it says there is a problem. 

Hi my monthly bill is £15, however this months bill has a recurring charge taking my bill to £26. Why is this? 

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

I'd mobile send me bill fo different number

Hi

How is the refer a friend cash back dealt? Is it straight to the persons bank account or as credit to spend? My friend wants to refer me but doesn’t have an active plan on id mobile right now. 

Hello, After reading about the CPI 3.9% as my contract started before 01/25, I am wondering why my bill has increased so much, there have been no extra charges at all as I barely use it. There has been £3.50 added to my bill and this is not 3.9% of £52.99 and I would like to know why. It should only be around £2.00 extra, not nearly double. Thanks for your help.

Why is my next bill showing so high??

It’s resolved 

Why is  my  bill £27.70

My daughter is going away  tunisa I’m don’t understand what to do to get the roaming data charges or a package so they don’t go over the limit. How do I do this? And what do I do? So I don’t get an big bill.