Bills, Payments & Charges.

Why did id mobile take 2 payments out of my bank last month, £12.99 came out on the 7th July then later that month Id mobile tuk the monthly bill.

Why can't I see charges I've incurred on my account? Why do I have to wait until my bill is generated to see how much it is? Every other provider I have been with shows your charges including any out of plan one as you incur them.

***EDIT - resolved **** Two seperate issues that are now resolved: The data useage in the app was resolved after rebooting my phone and uninstalling and reinstalling the app The phone call problem was because i was calling an ‘07’ number, that was actually a ‘scam’ or chargeable service (which was why it was telling me i needed to pay extra, as i have a spending cap on my account :) ––––––––––––––––– I’m only 5 days into my billing cycle, and I’m not able to make any phone calls, send texts or use mobile data. When I check the app its saying i’ve used all of data, out of a possible 100GB. There is absolutely no possible way that this could have happened, I’ve been at home almost the entire time during these 5 days , and have been using wifi for everything. How could this have happened? I’m also not able to make any phone calls, the automated message says I need to pay something - but i dont know how much to pay or how? its not showing me anything in the app. Please help :( I was with Three for 15 years and i never ever exceeded more than 30GB in an entire month, and never ran out of minutes or texts. When i’m checking my phones system it says i’ve used 59GB which does seem like a lot , but its not matching what the ID mobile app is saying! My bill was paid as usual, the payment went through.

Hi, I’ve been with I’d since 15/6/24, I went on the app to check my payments, and I’ve been charged 4 times, not including my August payment. I wouldn’t be bothered by my account is still saying I have an outstanding payment to make, so the 2 extra payments obviously haven’t been credited to my account?

Hi

I took out 3 sim only deals with ID mobile. Unfortunately one of the deals sims would not work with the mobile my wife had so I cancelled it after 3 days. Well within the cooling off period. Since then it has been nothing but an uphill struggle getting answers, sorting out who to get in touch with etc etc. It now transpires that ID mobile have taken out £207;53 from my account for cancelling this sim only deal ??? I have been in touch with 3 different agents and still not been resolved. Unfortunately i will now take matters further and inform Ofcom of what the company has done and the amount of stress they have caused. To say i am furious is understating the matter. Nothing but disdain i have with this company. I wish to now cancel my 2 other sim only deals but it has gone past the cooling off period. So what will I get charged for that? Thousands of pounds??? Utterly disgraceful behavioud ID.

I’ve never received an id mobile sim but have been charged for it for a several months. It seems impossible to cancel the sim because I never received it so I don’t know what the number is.

I have a contact with id that I get unlimited calls and texts and 25gb per month for £7 However, last month June I was over charged and was charged £18.35. I paid that off because my SIM was suspended. Now this month it's asking me for £24.35. I have no idea why they are asking for more. And it's already saying that I have £31 bill for next month. I'm certain that in this month I haven't gone over the given data. Because I have 19GB/25GB left. So ID I would like my money back and my bill back down to £7/month

Hi does anyone know what time the invoices go live online and on the app?

Hello I've payed my bill £41.80 twice today by mistake as my phone was cut off

I got a contract in my name but my partner at the time registered it using her email. we’ve now split but she won’t give it back and I’m paying for it. How can I cancel this

I changed bank account 4 months ago. For 4 months the automated DD change service worked, yet today I receive a message from my bank advising that the ID Mobile direct debit was presented to my old bank account. I checked my ID Mobile account and it shows the correct new back account. What is happening?

I need Proof of purchase to claim my free gift. I need a invoice, but haven't received one yet.

I am upto date with my bill and next month's bill but my phone is still cut off I have been on the live chat 8 times but when asked to fill a form out get kicked off it. How long do I wait for my phone to come on as I will be leaving at this rate if I don't actually speak to a human

I’ve just changed my daughters plan, as she was using less that 3gb data per month. Her phone doesn’t leave the house and is connected to the wifi. ive just had a text through to say she’s exceeded her stay by 115GB!! How does this happen???

I have the following on my most recent bill ( May 2024 ) … “UK From: 20/04/24 To: 18/05/24 £0.25” … When I read under, ‘Your bill explained’ it simply says under ‘UK’ ( usually £0.00 ), ‘see details in bill breakdown’, but there isn’t any breakdown or explanation for it on the bill. Any help ? Thank you.

Why has my bill gone up this month from £10 to £16.50?

I have been charged twice for my bill and cut off without notice while travelling. My service has not been turned on and I cannot contact any one, this is really upsetting. how is a post to other ID user going to fix that?

Hi I have been out of work because I was in hospital would it be ok able to pay the outstanding balance on the 30th July I only just got the letter the other day..

I was prevented from calling a number today because it was apparently a premium rate number. The message said I could increase my price cap if I wanted to call it. The issue is, is that I know for sure it was not premium rate as I checked it against the Government website on premium rate codes. This is not the first time this has happened. Why are ID Mobile telling me I can’t ring numbers because they are premium rate when they are not?

I have a basic PAYGO account with idMobile. It has just over £5 credit but when I try to make a call I get the “out of credit” message. Similarly I can’t send texts. Help!

Is this a thing or no, cause I got a message saying my bill is in a few days, when I already paid for it.

I have been charged twice for MMS messages sent to numbers that I don't recognise. Also Out of Plan data charge for using phone in EU

How can I speak to someone!?!?!?!?!! This is sooooooo frustrating!!!!!!! I need to discuss an outstanding bill which is impossible as I pay via direct debit!

The bill is saying it's been paid but my daughter still can't use her phone