Hi,Commuting in my car daily, my navigator loses network connection. Does ID have coverage issues in some area in London & the UK? Car navigation is impossible without maps, many times the signal is lost and when I’m stuck in heavy traffic. I then get lost too. I have restarted my phone and the mobile network but this only intermittently solves the problem.Can this be resolved?Thank you 

For the last week or so we have had virtually no signal strength, making internet access virtually impossiblePlease can anyone explain why? Our postcode is AB39 3NWMany thanks

Hi Customer servicesCommuting in my car daily, my navigator looses network connection. Does ID system have coverage issues in some area in London & UK. Car navigation is impossible without maps, many times lost and stuck in heavy traffic.  

I have activated a new sim but there is still no mobile network. How to find out what the APN Settings should be to update them? Could the problem be something else? 

We have 2 ID contracts (seperate) in TA1 area of Taunton, both are unable to make/receive calls, browse the web or use any data.We have followed all the reset guides and this has not helped, we have also been out and about to other areas and have had full working coverage as normal.This has been an issue since Yesterday.I have also tried to message via Insta messaging but had no response.The ID icon appears in the status bar with a ! excalamtion mark against it saying no network. I can add from more testing that in the specific area where I get 5G coverage, I have full network connection but everywhere that is 4G it is not working so seems to be 4G specific.

Hi, I’m having an issue with my phone where I’m unable to make any outgoing calls or receive incoming calls. Every time I try, the call either fails immediately or doesn’t connect at all. This has been ongoing since having this phone and is becoming quite inconvenient.I’ve already tried basic troubleshooting like restarting my phone and checking my signal, but the problem still persists. Could you please look into this and let me know what might be causing the issue, or what steps I need to take to resolve it?I’d appreciate a prompt response as I rely on my phone for important calls.Thank you.

Ive moved to clitheroe and ID service doesn’t work there so basically there’s no point having my contract 

Hi, I can’t make or receive calls at home on iD Mobile. Three different iD Mobile users in the same house have the same issue. Calls only work if I force Wi‑Fi Calling with Airplane Mode. The network coverage map for my area seems fine, if I turn off WIFI I can use data to connect to the internet without issue. Any ideas what the issue could be and how it could be resolved? Thanks

My mobile data isn't working  

My mobile data isn't working  

My android phone calls are not connecting to anybody. Not even 4444.  What's app is connecting with calls and getting messages. Tried everything that's been suggested. SIM out SIM in. Bluetooth reset. Wife has just checked hers and same. Checked online and it says no problems. 

HiI can't make or receive calls on my Sony Xperia xz2. Data and SMS are working fineThere's no option in settings for WiFi calling or voLTE. VoLTE provisioning it's greyed out on *#4636 screen.  I have found a Id mobile support article saying that the xz2 model is volte supported.. But mine is the compact model. Can anyone help please?  

hi i have upgraded my plan yesterday. i have  questions 1 when would it be active and 2 how would i know that it would be available to use in Europe ?  Would my number be changed. I don't want to change my number 

Why does ID mobile not send a missed call text message in the correct format?When in bad service/signal, ID Mobile sends us text to say someone has rang.They send the number in the text as447971XXXXXXSo when u press it to dial the number, it won't ring.You then have to edit the number or find the contact.For 30 years now, to dial a mobile it's07971 etc.Or +447971 etc.A 6 year old child knows this.Why can't ID Mobile get this right?It really is easy to solve some of these basic issues, as you are very good ID Mobile at a lot of other things. Please change this to how it should be. It's basic network communications normality 

Pls help me unblock my NHS number I have added it to my contacts and you have blocked my appointments This is quite serious I cannot see how to unblock   

I have recently moved from EE to ID and have kept my original number via pac and eSIM.However, since transferring to the network I have no network within my village. I cannot call or text without connecting to WiFi and this is causing undue stress. I am unable to check in with friends / family when out and about in my area, and my son’s school is unable to contact me.I have searched threads that tell me to reset my phone’s network settings. I have tried this to no avail. If I cannot find a fix with this I shall have to join another network.  

I’ve been unable to use mobile data for around a month now. Occasionally if I go on to airplane mode for a few seconds I can use data for about 5 minutes and then it stops again. It says I have 4G at the top of my phone but it doesn’t work. Any advice would be really appreciated! 

Firstly a comment that I HATE how difficult it is to speak to customer services anywhere these days!!! Makes it so much more difficult and stressful to get simple answers!!!! All I want to know is if channel islands are covered under normal UK contract?? I'm going to Sark for 6 months but the list of countries doesn't include channel islands annoyingly and seems to be impossible to speak to anyone that works for ID !!!!!!! 

For weeks my signals been poor in my area sa12-sa13 only ever 2 bars however today it’s showing 1 bar and when I go to call out it drops to 0 and I can’t phone anyone. checked online says good coverage - I’ve rest phone etc still not dialing out 

Please can someone help me! Switched over to ID mobile and keeping old number. Switch over happened yesterday and no signal or service outside of the house!

Hi, we are paying a high premium price for a signal, which isn’t even three bar on mobile phones here in the UK.  I’ve seen the person in the female who keeps replying back saying check Wi-Fi calling is on, restart the phone, try on another phone, try a new same I mean it’s ridiculous. Really what is the real issue with the network, surely three know!  if I don’t get any real help and not the female who keeps posting these basic silly checks because that isn’t the issue you’re in the UK you should be getting a solid three signals at least on your phone which I was getting last year this year it’s terrible. 9I’ll be going elsewhere if it doesn’t get sorted out soon Who is the customer service manager customer experience manager in Mobile network to provide UK customers ? I’d like to hear from them soon. It’s getting beyond  a joke now. 

Hello! Are ID going to roll out IPv6 at any point?

I cannot activate my mobile data network. I am getting a message that says PDP authentication failure. I have tried turning off my mobile phone and turning it back on again rebooting it. I have tried switching flight mode on and off. It is still not working do I get a notification if ID Mobiletemporarily restricts my account?

Its not the first time ive had issues with not recieving calls/text messages. checked account all ok. status checker says issues in area but been without use for 1 week. seriously thinking of changing supplier

I am struggling with calling out and people are unable to call me either. It’s becoming quite challenging now. I’ve tried checking silence unknown callers, my phone is an iPhone 16.  despite having 2bars the phone calls simply are not getting through… HELP ME PLEASE!