Coverage & Network.

Galaxy S21 Ultra 5G SM-G998B/DS ID sim is in sim #1, nothing in sim #2 When I pull down quick links from top it does show ID Sim manager says nothing in sim #1 or sim #2 (cannot check under preferred sims as calls, messages, mobile data not selectable) Under Mobile Networks Data Roaming is not selectable, neither is Access Point Names or Network Operators Software is up to date & I have tried rebooting. Have tried turning on Flight Mode for 1 min. Other than mysteriously loosing internet for few minutes at a time last few days, able to access mostly. Not had any problem making calls except again few odd times last few days in places never normally an issue Anyone any ideas?

New to ID and I'm wondering if anyone can advise on an issue I'm having with my new handset. I got the Pixel 9 Pro XL and I've noticed my ID network connection can be very poor, or drop entirely. At the minute if I go to Google speed test using mobile data it won't even load. Coverage in my area is listed as excellent and I haven't had issues with it in the past with any other providers, including Three. Whereas right now there are times I can't do things like load the Uber app (I get a network error) or make a search on Google Maps (no connection). I have tried the steps the chat bot lists and nothing worked, until I tried in another handset. I tried the SIM in my old handset (Pixel 7 Pro) and data worked fine, Google speed test showing a 10Mb download speed. Not that the issue is the speed here, it's the fact it's actually working on the other handset. I don't know whether this is a general issue with the Pixel 9 Pro XL or my handset in particular. How would I find out?

I’ve been with ID for 6 months or so now, I think the coverage checker is not fit for purpose. I went on holiday to Portugal and the data and phone service was brilliant. Here where I live however it is absolutely abysmal despite the coverage checker saying it’s good. Nobody can hear me most of the time on phone calls and the data is dreadful. So disappointed, looking to move to EE as my work phone is absolutely fine. Just need ID to release me from the contract as it’s not fit for purpose.

So earlier on the help pages were as they used to be. I’ve had no browser updates either. But at some point this evening Smart Assistant ‘popped up’😮 So I thought I simply search for 5G and: 5G 5G is a topic of discussion in various contexts within the provided documents. It appears that iD Mobile, a mobile network operator, offers 5G services, but the availability and quality of 5G coverage vary depending on the location and device used. Some users have reported issues with accessing 5G networks, even in areas where 5G is supposedly available. In some cases, users have been able to access 5G networks with their devices on other networks, but not on iD Mobile. The reasons for these issues are not always clear, but they may be related to the device used, the location, or the network configuration. iD Mobile provides a coverage checker tool on their website, which allows users to check the availability of 5G in their area. However, some users have reported that this tool is not always a

Can't connect to laptop through hotspot

Please help, I have changed my number to my old number and now can’t make calls or text. two numbers showing on my phone.

I am having ongoing issues with signal, wifi calling, messages from callers getting invalid number messages and numbers coming up on their phones as a completely different name to me. Can someone advise urgently (as i use this number for my business calls) how this can be rectified. I had put this issue down to signal in my area, but it is the same wherever i go, when connected to wifi, and generally anywhere. Very disappointed so far URGENT RESPONSE REQUIRED

My iPhone was working perfectly until a few weeks ago. Then suddenly I could barely hear some callers - or they couldn't hear me. Tried all the obvious things: checking that the volume is high enough, cleaning microphones, checking not on airplane mode … still the same problems. I can, however, hear people (and they can hear me) if I use speakerphone. Today, I had my phone checked at an Apple Genius Bar. I was informed that my phone was in perfect working order (it’s only a few months old and still under guarantee) - and that I should maybe check for any problems with my network. However, as far as I can see, iD mobile hasn't had any outages. And, in any case, why would this sometimes result in me hearing the other person but them not hearing me - or vice versa? Any advice or insight appreciated.

Got a new sim card. Still no network at times. Paying for something that hardly works

I have just received an email from ID Mobile stating that my postcode now has 5G, My phone is 5G compatible but only receives 4G in my home. I have checked the coverage map on the Three website and and my postcode isn’t covered on there map for indoors. So it’s not much good as I don’t want to stand outside when using data.

I've been with ID mobile for a few months now. I live in the central belt of Scotland near Edinburgh and my coverage is almonst non-existent. On the campus where I work there is zero reception apart from small pockets here and there. The coverage says I should have excellent indoor and outdoor 4G coverage. It says the same for my home address and I have the same problems. The only reliable method of communication is when I'm on a wifi network. Absolutely disgusted with this abysmal service. Unfortunately I have to put up with it for two years but will not renew after that.

Hi :) I have joined iD mobile yesterday. It was very easy, number was transferred across no problem. .. But, my mobile data does not work. I've tried everything: restart phone, re-insert SIM, check my settings, APN, everything but still doesn't work . When I call someone it uses WiFi calling... Not the network. For example when I leave the house my phone won't allow me to make calls. It is showing full bars, but no connection. Please please help me if your can, I want to stay with iD but I need to solve this issue. Thank you

My signal as gone terrible over the last 5 weeks so bad I have had to get a Labara SIM to run along side my id mobile SIM. as the data is only 1.4 download and 0.3 upload if im lucky and my calls just cut off of they say I sound like a robot.on the service page it just says We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here. All the time so I have to keep using my Labra SIM to ring people back I have already transferred one of my id pay monthly to spusu and it's 100% better but I am struck in a contract that I can not use.

My phone is not connecting to 4g, please help. It is a brand new phone (android) and I have checked the status checker which says my area is excellent for 4g and there are no reported issues.

I've recently bought a 2 year contract with ID. Before I signed up I looked at the coverage checker and all looked good. I'm now about 6 weeks in and while I can get 4G or sometimes even 5G and reasonable phone signal the speed is terrible and I often can't even send WhatsApp messages. Phone calls are very choppy and often drop out. I went on online chat and they tell me that there is a known fault in my area ( Alderley Edge / Wilmslow Cheshire) since February 2023. I find this unacceptable, how can they sell a service that they know doesn't work for over a year and half? Anyone else had this issue in Cheshire East?

My mobile internet is unusable it’s been nightmare last couple weeks and it’s been in many different places,Deeside,Cheshire

I've had my account for a few months and my signal is absolutely dreadful. The information when I researched suggested I should have a strong signal but at best I have 1-2 bars. I've turned the phone off, put the sim into another phone. Nothing changes. I feel I need to make a complaint as I cannot continue with this for the next 19 months. It's so bad I've had to go back to EE with a PAYG sim card just to have reliable calls and data. Can someone from ID please advise on next steps as I'm paying for a service that was advertised as great coverage that is practically non-existent and going by this forum, i am not alone. Please advise, thanks S

Recently took out an ID mobile contract after 10 years with Tesco mobile. I have next to no reception in Edinburgh city centre, voice calls cut off and when using WhatsApp also poor. Is anyone else seen this? Very surprised and disappointed.

In the last month I’ve noticed I can’t make or receive calls on my Samsung S10e at my workplace here in Sowerby Bridge, West Yorkshire or at my parents home in West Wales. I can still send and receive texts though. I have recently seen the banner re 3G switched off and have followed all the advice and still can’t make or receive calls. My phone is on the approved list and has VoLTE enabled. It was bought new and not locked to any network. I’m getting extremely frustrated at missing/not being able to make calls! Especially at my parents home as I have full 4G(LTE) and full signal - this has been infuriating as a family member has been in hospital recently. I have also missed lots of important business calls which is also infuriating! I also notice the huge quantity of messages about the shambles this 3G switch off is causing - if this isn’t sorted very soon I’m sacking off ID and switching to a network that actually bloody works!

Still no network after 3 days now, so can't receive or make calls, I'm sim only got a up-to-date phone which says is compatible I've done all the troubleshooting and still nothing..... might go with another provider

I’ve been with ID since April this year and have only recently not been able to send or receive any texts messages (iPhone). When prompted to put in my mobile number to create an account to post this query, it said that my details don’t match any that they had. How can this be resolved?

I have a iPhone 14 Pro Max on the newest update Unable to receive calls from people, but I can receive text messages not too sure what's happening with the phone and the network. Can anyone offer suggestions?

I know I'm not the only one, as much as ID will suggest to me its an issue with theirs/threes network. Everyone I know on either network is having major issues. Let's start. About 1 year ago around my renewal I noticed that signal was slightly poor in one area of my town and that phone calls were every poor. Assuming that i can have full 5g signal at the same time I assumed it was a faulty mast and would be fixed so stayed. One year later no improvement. Now this last month it has got even worse since the the 3g switch off. I have spoken to someone at id and tried all the usual bullshit they suggest yet again. Rather than them admit there's a serious issue they come up with everything under the sun as a reason for it not working. My main 2 complaints are having good service and no one being able to hear me properly, yet my end being perfectly clear. The other is a massive decrease in coverage If you're having these issues please let me know, I'm contacting ofcom and watchdog about it.

Now that 3G has been turned off I can’t access the internet when I’m out and about. I’ve followed all the advice from ID mobile, my iOS is up to date with the latest download etc. but despite this I can only use my phone to access the net if I can find a wifi signal in a coffee shop, on the bus etc. it’s really frustrating and I’m on the point of switching to another mobile supplier. Is it just me or std other ID mobile users now cut off from the internet?

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls. This is a pretty big red flag. Any reason why this may be the case and anything we can do about it?