Coverage & Network.

Just switched to ID and not noticed this previously. When connected via phone’s hotspot, public IP address of other connected devices keeps changing while just browsing. This causes connection problems with some banking websites and, ironically, ID Mobile website! This causes these sites to keep kicking me back to their login pages while browsing my account despite cookies enabled. Phone reception appears fine so doesnt look like connection drop-out. Is there something awry with the DHCP leasing or some middleware on the network causing the changes? The IP addresses can cycle through 2 to 4 different ones during a session and sometimes appears to settle down to a single one after about half an hour. Very frustrating

During this week I’ve been down in Penzance and realised I had barely any signal, being back home within the south west region of Bristol the signal is at one bar 90% of the time weather I’m in or out the house. Is anyone else getting this issue?

when i call my husband he is always engaged even when not on the phone

The only reason I moved to iD was because it was one of the last of the affordable MVNOs to support three-way-calling, and to do so within the monthly allowances. The problem is, it never works! I can set up and merge the calls, but when I do at least one of the two parties can't hear me. I never used to have this issue with Plusnet Mobile. Unfortunately this is a service I desperately need in order to help my parents deal with challenging medical calls and to help a disabled friend make voice calls. ​My phone is a Nokia X30 5G running stock Android 14 with the latest security updates. Do three way calls work for anyone else? Does anyone else experience the same issue? Does anyone have a fix or do I need to go find another operator?

My bill is up to date but I am hardly getting any data. Is there a way to contact ID to get this checked ?

Mobile data is not working, I am unable to access internet on my phone. I have checked the postcode checker and it says no issues but I still do not have any data. Is this happening to anyone else?

Does anyone have a pixel 8 and struggling with reception

Paid 2 payments on my bill and my data still isn't working, when I try ring, just sending me to customer care. Plz help.

Growing tired of the dreadful data speeds and patchy coverage on iD. For example, Speed test at home I get a pathetic 2 Mbps when it actually manages to connect all. For reference on an Asda mobile SIM in the same phone I get 16.5. Is there a definitive reason for this as apparently this area coverage is good? Phone displays a 4G+ connection on the top bar. Postcode area S40 2DP Handset Redmi Note 10 Pro

Hello! I can receive calls so my new sim is definitely working but I can’t make them. To attempt to rectify the problem I have; turned my phone off & on numerous times turned the travel line off as it says ‘T’ when I try to call someone. That didn’t work so I turned it back on again

I have replaced the sim - turned off/on, airplane mode, been advised it might be 3G switch however a friend on ID still had service when they were in the same location as me. Was able to make/receive calls when first switched the sim. Took sim out and replaced back in - was able to make calls for a little while and now back to unable to make calls. I’m in DE4

I recently changed and seem to be missing multiple calls despite it showing there is signal. Calls are just sent directly to voicemail. The calls have not been blocked by any apps. I have tried to reset my network but it hadn't resolved the issue.

Recently joined ID mobile - when I’m using internet/wifi I can call, iMessage and use Facebook etc, but I can’t sent standard text messages. when I’m outside of internet I can use Facebook, iMessage but cannot call or text. My phone says I have 3G/4g and sometimes even 5g in the locations but yet won’t sent standard texts and also can’t call which means I would be stuck in an emergency. help please otherwise I will be forced to cancel as what’s the point in a phone if you can’t call or text !

No connection since 28th June. If not remedied in a few days I will be looking elsewhere.

Hi, I recently joined id mobile and have discovered this weekend that I can't get any 4g connection in EH45 postcode area where I spend a great deal of time. I have followed all steps advised online about resetting the connection however when attempting to connect to the id 4g network it says 'unavailable'. Thanks

I have been with ID for around 9months now and switched from EE but over the last 2/3 months my data coverage has been awful it always says I have 3/4bars of 4g but it never works, I work outside and I always need to use data for several things but it never seems to work

Hi I switched my number from o2 but my calls are not working. Data and text are working.

I’m trying to find the APN settings for an huawei r219. Its asking for the following settings:

So I'm in an area with good coverage (inside and out) and my phone generally shows 2 or 3 bars of 4g however the internet very very seldom works. I've visited the same area over a different periods of time and it's always the same.

I am abroad in France, Roaming is on. When at the house we stay at, I can connect to the wifi, but it has no internet. We have tested it with other phones / devices, and it is working fine. Why is it not connecting to the internet? I have tried a network reset on the phone. It is a galaxy S10 phone.

Hi, I live in Manchester city centre and the ID coverage seems to have become dramatically worse over the last couple of weeks, so much so that I can’t actually complete a speed test when trying to test the network. Has anyone else experienced this, or has anyone found any solutions?

My phone was cut off yesterday then I managed to to the money to pay my bill straight after and I’m still restricted can I have help please

Hello, For the past couple of days I have had really bad reception on my iphone 15. My phone displays having good signal. I can make a call, but no-one can hear me. My workplace have been calling me and report they can’t get through. I have reset my iphone and force restarted it. I have erased all network settings. I have tried my SIM in my partner’s iphone and it is the SIM which is the problem. His SIM works fine in my phone suggesting my ID SIM is the problem. The id coverage checker for my area shows good 4G inside and out. I have tried it all over the house, outside and at other addresses with no luck. Would anyone have any ideas? Many thanks

Ported over from O2 almost three months ago, and been having this issue in varying degrees since day one. Basically, incoming callers are either hearing nothing as the phone is ringing at my end, or sometimes it sounds as if I'm abroad. Today I discovered the problem has worsened and all callers are hearing silence as the phone rings. This is leading to a lot of missed a calls because callers assume there is a connection problem. This renders the service effectively useless. I have asked the 'technical team' to investigate on three separate occasions and I have submitted two complaints to ID which have both been closed down as unresolved. The problem was even escalated to Three without success. I've been extremely patient so far, I just want a little bit of customer service, which has been worse than poor so far. If ID are unable to provide a fully working service then I would like to be released from my contract. I've never even been offered any kind of bill credit.

My 4G didn’t work is ID normally like this as I am thinking of leaving if I can’t get it fixed