Phone signal is really poor.  Again signal checker is showing that it should be great.  I am only new to ID mobile and unless things improve I am going to have to come to an arrangement with ID mobile. 

I now have a contract with ID that I can't use.  I have no network coverage at all. Ive tried my sim in other phones - doesn't work. I've put my phone on aeroplane mode and back to normal - doesn't work. I've powered my phone off and back on - still doesn't work. Checked the area for network problems, there is none - my phone still doesn't work. I've tried contacting ID what a joke. The live chat is ridiculous.  I'm so frustrated I have a contract and can't use it. Absolutely shockin

Hi , both me and my wife are on ID and for the last 2 weeks whenever making a call we can't hear the other person and vice versa, the call either goes quiet , sounds stuttered or sounds like.its under water , we have had to resort to watsapp calling but have missed important incoming calls due to terrible quality , we have tried restartingphones  and checking for updates but still having the same problem , it only seems to effect ID calls and not calls through over sources Eg watsapp and fb messenger,  many thanks 

I’ve just joined ID Mobile, picked new phone up yesterday, phone number was transferred today, sims been activated and I’ve no signal at all, WiFi calling is on, I’m using 4g as no 5g here . I did a service checker and can see there’s some issue. Hoping I’ve not made a mistake!  

Every time I make a voice call, the call disconnects. It is worse when phoning id mobile to id mobile. It is happening regularly. 

This problem only started 3 days ago. When making or receiving a call via wifi calling, about 15-20 seconds into the call, people can no longer hear me although I can still hear them fine. I’ve tried in different locations, I’ve restarted my phone and my router to no avail. This has coincided with the mobile network also disappearing so I have no way to make or receive calls for my business.

Mmmm

During every call I make during the conversation I have drop out where we can’t hear each other, so much so I have people hanging up on me even though I can hear them but they can’t hear me.

I live in SN10, was told good signal area when completing the ‘check signal’ on the website. It has to be said it is beyond useless. I was previously with EE and could make a call for the duration of my 20 min commute. I now disconnect at least 4 times and spend half of the drive trying to dial and connect. Switch from EE to UD sim pretty awful, unable to speak to anyone for help. Unable to take/ make a call or text.  The chat kept suggesting settings tweaks and every time I tried the chat disconnected and you had to start the process again. Two hours and a promise of £30 goodwill compensation that never materialised. I couldn’t have a lower opinion of this service 

I have had network issues since 21/02/25. My phone shows that I have signal and 4G, however also shows an exclaimation mark. I cannot connect to the internet, nor can I take or recieve phone calls. If I travel in range of another mast I can access the network as usual. Before 21/02/25 I had excellent signal.The network status checker said there was an issue which was being fixed (21/02/25), however as of today (03/03/25) the tracker states “Our system hasn’t reported any network issues.”. Despite this change in status I still have no access to the network. I tried contacting customer support who told me that the issue was a faulty SIM card (which doesn’t make sense as I can still access the network if I move to another mast). The issue is with the mast that covers Whitehaven town centre.I have been patient as the tracker said the issue was known and is being fixed, but now (nearly two weeks later) the issue is still present, but is no longer aknowledged. I am

I have an iphone16 through iD and cannot receive or make phone calls. I have followed all the troubleshooting points but have not worked. Any other ideas? I use my phone for work so am getting desperate. 

Help trying to get into chat 2 weeks unable to put 8n a complaint about no service 2 days I on own serious conditions could not make calls out or incoming calls could not call 999 ehen it was emergency someone help me please 

I cant make or receive phone calls. ita been atleast two hours that i am aware of. I hvae restarted my device several times. The issue is not with the phone but the SIM On the 17th Jan my mobile data wasn't working for hours. This is likely regular but I'm usually on WiFi so wouldn't know

Hi with out phone calls Wednesday and Thursday came back on Friday till Friday night when lost calling and internet 4 days with out use of my phone at this point thinking leaving ts22 5sf on a pixel 7

I cannot currently ring any number beginning 0333. As soon as I dial out the calls ends straight away. Has anyone got advice please. I can call 0345 ok but not any 0333 numbers which ironically includes the ID helpline! 

This network is so poor! So many times during conversations, the person on the otherend suddenly can't hear me, even though we both have perfect signal! Not happy at all!

I now have no phone reception. Why is this? 

Just paid £20 for Australian add on but it's not working. Trued everything want a refund please

Honestly ID, this isn’t good enough. I have had problems since Christmas with receiving and making any call. Apple has looked into this, nothing wrong with my phone. I realised on the weekend it’s your problem. Monday you say all issues have been fixed?? Well there not for me

Been having this error for the past week or so and nothing seems to be working to fix it, can someone help?

Hello, I am currently in disagreement with Nationwide Bank. They have repeatedly told me they have called me for outbound security, however I have not received a single call from them. They have now been telling me its possible my mobile provider could be blocking their number for scam protection. I have a feeling they just aren’t ringing me but saying they are. But just want to confirm whether ID Mobile block specific numbers on my behalf. I don’t know what number they are calling from however.My wife is an ID mobile customer and has had the exact same problem with nationwide, so I don’t think its any specific settings on my phone.Has anyone else had this issue? Or know any more about what it could possibly be?Thanks,David

I still can’t use my phone I have a new sim and 16 days no service nobody seems to know how to resolve this? Can somebody help I can’t use it when not connected to WiFi. 

I can’t make or receive calls on my phone  

I still cannot make calls since the outage, I was able to make calls yesterday and now I cant again. It just says "calling" but nothing happens, ive tried manually joining the network again and ive tried turning flight mode on and off.

In the last few weeks my data connection has been very hit and miss. Constantly dropping in and out.The last week has been worse, even before the storms and now when making or receiving calls the person at the other end only gets every other word! I know I live fairly remotely but it's fast becoming an issue as I use my phone for work purposes too. By the looks of it others have been having similar issues and their queries on any compensation have been avoided in I.Ds replies. Not great I.D