Recently took out an ID mobile contract after 10 years with Tesco mobile. I have next to no reception in Edinburgh city centre, voice calls cut off and when using WhatsApp also poor. Is anyone else seen this? Very surprised and disappointed.

I’ve been a customer in the past of Three for many years and there is no way ID Mobile is getting the same level service, it just can’t be with the absolute rubbish coverage I’m getting!!! Where ever I go I struggle to get simple data even though it shows 3 bars 4G and 5G. Browsing the net or watching YouTube is an absolute nightmare and I’m in the middle of Manchester! I’m using a iPhone 15, in some areas I can dial *#100# to force 3G and just like magic my YouTube will play without a single bit of buffering! 4G is a case of a few minutes or seconds of play then it will freeze, 5G even with 3 bars won’t even load the YouTube thumbnails of the videos.  It’s absolutely shocking!!! How are they getting away with it? 

Hey all, Just wondering if anyone knows when iD will be getting IPv6? I’m considering switching to iD but I often have issues surrounding CGNAT, which I get around by using IPv6. I’ve got an iD SIM at the moment for testing which does not support IPv6 Many thanks!

Hi there. I have moved to ID from EE (more than 14 days ago so well past the point of the return window). I have had nothing but trouble with signal. I popped into Curry's to speak with someone and they gave me a new sim to try. This sim has activated and still having the problem. Also tried the sim in another phone, still having signal issues. Looking at the ID coverage checker all looks OK but not in reality. I cant make calls without it being patchy and the Internet is non existent without either hotspotting to my husbands phone while we are out anywhere or desperately finding WiFi! It's terrible. I'm in Cornwall where, admittedly there are a lot of rural black holes, but we do have 4G and 5G down here now!  Please help. I'm paying over £40 a month for a phone I can barely use! 

When you search on here, this seems to be a top issue.  All issues eventually have a “this has all been sorted, please reboot your phone”   Clearly this is a known fault on this network.  Online chat have had me checking all settings, resetting settings and changing sims into another phone.  Don’t waste your time doing this, ITS NOT YOU PHONE.  its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes.  Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t.  I then had to wait until 9am for online chat to open.  Out of the 3 people I have spoken to, its would seem this is a new thing.  Please search here, its happened to many people.  My point for writing this was to try and save anyone the ho

Think have toggled the adult content filter to off yet I’m still unable toaccess any sites that need to be over 18. Any ideas please. Was fine yesterday.

I would be grateful for some help and advice please as a matter of urgency.I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started.  It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening.  I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success.I have switched my phone on/off 3 times, still no luck.  Also I have done a Network Reset, still no luck.Please can someone help me as a matter of urgency, being without my phone is a nightmare.Thank you so much.SAJ.P.S.  I can receive phone calls, just cannot make outgoing calls

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for? 

I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out.  Any ideas why the network is so bad?

When some one calls me. The first attempt will say number is busy and then on second attempt the call goes through.  This works only if called right away the second timeThis happens with everyone. That does not stop here. If they try to call after 10 mins, it will again say my phone is busy and then they disconnect and call again.  Tried network reset. But it did not work. This very much annoying as someone would always get my number busy.. 

I joined id mobile just over a week ago and I was finally able to switch my old phone number to this provider yesterday. It was a nightmare as my previous account (and my old phone number) stopped working at around 10 am and my id community eSIM did not switch to the old number until 5pm or so(about 7 hours later). Nevertheless, there were still issues as some important texts (especially from abroad) could not be received and FaceTime and iMessage did not work. This morning the status quo is more or less the same, I tried virtually any thing to set up iMessage and FaceTime but nothing seem to work and I have never had a problem like that before. What is wrong with this provider?

I’m located in the Midlands.  Ever since January 2025 (possibly corresponding to the big outage around 23 Jan) my iPhone 11 Max mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling.  It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet.   When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything.  Eventually it becomes possible for me to to make and receive calls again, but it doesn’t seem to be as a result of anything that I’ve done to try to sort the problem. It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency.   The problem seems to occur regardless of where I am in the Midlands, which generally tends to be anywhere in the area between Worcester to Coventry. It’s starting to make

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls.  This is a pretty big red flag. Any reason why this may be the case and anything we can do about it? 

I’ve noticed that in at least three specific areas, all newly enabled with 5G, my partner and I experience issues with apps not working properly, SSL errors, some features not loading etc. If we connect to WiFi instead, or stay on iD 5G but use Nord VPN, the problem is resolved, so it’s definitely down to being a network issue.  General browsing seems OK, but seems to affect some apps where they’re using SSL or some other authentication method in the background.  I’m not anticipating the community will be able to help with this, given it’s a network fault, but hoping an iD rep will be able to assist.  A couple of examples attached. Again, if I connect to Nord VPN or WiFi, the issue is immediately resolved. 

Hi all,Yesterday, three UK have confirmed on PAYG and new sim contracts they will be capping download speeds to 25/50Mbps and 100Mbps respectively. They will be releasing an add on so you can pay for unlimited speeds. Which of course is another company being greedy (apparently Vodafone have been doing this for a while, since the merger Three is inheriting this business model). Will ID mobile applying this cap to their mobile broadband customers also and what will this look like for each sim plan?thank you 

All my incoming calls go straight to voicemail. This is not due to the call forwarding option on settings

In the past few months I've been missing several calls from NHS. They are calling but my phone doesn't ring, calls don't appear as missed calls either.Please help! 

I took out a 24-month contract with ID Mobile via Carphone Warehouse around 12 months ago, which included both a handset and SIM. I’ve recently moved house to a new area, and since moving, I’ve found that the mobile signal at my new address is extremely poor — I have no usable signal indoors, and even outside, it is unreliable. I am now unable to make or receive calls, send texts, or use mobile data unless I am connected to WiFi.When I check the three coverage checker, it confirms that this level of poor service is standard for my area and not due to any temporary fault or maintenance issue. I understand that signal can vary by location, but I do expect to receive a basic level of service from a mobile network, and in this case, I am receiving none.I'm not sure what to do. It feels very frustrating having to pay each month when ID Mobile can't provide the service in paying for. Any help on how to resolve this. 

I can’t make or receive calls. I have dial assist WiFi calling all on  I get text message to tell me I have a missed call but can’t call back or goes to voice mail if I switch my phone off and back on I can make a call but then goes back to not able to make or receive calls 

I've paid my bill but my services still have not been restored. Please help thank you 

I’ve just started visiting Winchester town centre on a regular basis (SO237DD). I am not getting a phone signal, my phone just shows the satellite symbol for emergencies. Outside of Winchester the signal is fine. Anybody else experienced this? My phone is a new iPhone 16e. 

Since I have left EE and switched to ID mobile,  my signal is terrible,  calls cut off randomly and I can't make a call without someone saying I am constantly breaking up. Also voLTE will not work with my samsung A56 

I've tried ringing my home phone number from my mobile (id contract) but phone not ringing keep getting a message on my mobile phone screen 'Server Unreachable' 

I can't access live chat. 

Had the merge of Vodafone and three. Is ID Mobile still using three network or like three using Vodafone network