I’m in Cyprus but it won’t let me call an 0800 number back to the UK. It says “sorry your service does not allow this call” I’ve also tried putting +44 in front and it also doesn’t work.

Had 0 network coverage all day and when 5G does appear nothing loads (Gosport, Hampshire). Had to hotspot off other people’s phones (none are with ID, 3 or Vodafone). This morning ID and 3 both said there was an issue in my area but now saying there’s no such problem. Unsure what else I’m meant to do as I’ve restarted my phone multiple times. Our WiFi runs off the 3 network too so I’m assuming there’s an outage in the area but can’t find any indication of what’s causing it or how long we’re meant to wait.

Hi,Are there any further updates regarding RCS on iD Mobile?Since this was rolled out in 2024 EE, 3, O2, Giffgaff, TescoMobile (plus unknown others) have all activated it for their customers. We’re trying to set up an Android/iOS messaging group and the iD Mobile member is the one making this impossible to achieve. She’s now looking at other networks that will offer this for her iPhone when upgrading later this year. Thanks

I've got no 4g or 5g since yesterday, no Internet at allCalls seem to come through ok but cant use any data, noting loads and signal doesn't show 4g or 5g or anything.Restarted phone multiple timesChanged network settings to id mobile still no luckChecked network coverage and service status both on id mobile and three and apparently there's no issues but clearly there must be some as data is fully downCan someone advise what's going on? 

We have 3 contracts with iD Mobile in our house and ever since the 3G switch off in our area every phone has next to no signal permanently. 2 of the phones are under 2 years old and we have been through all of the FAQ’s. The signal checker suggests good indoor and outdoor 4G coverage where we live but signal is non existent and this is outside in the surrounding area as well as in the house. Is this something that is going to change imminently or should we ask for PAC codes and move to another provider?

I can't seem to get reception inside the house, despite WiFi working , people cant hear me when calling. Works fine outside. 

I have tried all the suggested things on here but it is still doing it. I have signal etc 

 Data not working since Monday noon. Calls and text messages are fine. I've tried every recommendation from FAQs. Tried live chat multiple times as well but no one available to help me. I got an e sim.

In the past few months I've been missing several calls from NHS. They are calling but my phone doesn't ring, calls don't appear as missed calls either.Please help! 

So when I make calls they’re great quality but any calls I receive sound terrible and hard to understand. This becomes hard when it’s someone like the doctor calling. 

when i make a call or recive one i get banging noise afterbthenperson as finished talking.  and sonebtimeni can hear myself on the line like a echo.  the signal is 4g but the voice quality is rubbish ... i live in a villige only 50meters away from the mast.  the internet is slow with only 20mb download speeds on 4g.. there is no 5g service at all ! .  using 3 as your backbone i thpught this would be better than this  !!!!!!

I’ve been a customer in the past of Three for many years and there is no way ID Mobile is getting the same level service, it just can’t be with the absolute rubbish coverage I’m getting!!! Where ever I go I struggle to get simple data even though it shows 3 bars 4G and 5G. Browsing the net or watching YouTube is an absolute nightmare and I’m in the middle of Manchester! I’m using a iPhone 15, in some areas I can dial *#100# to force 3G and just like magic my YouTube will play without a single bit of buffering! 4G is a case of a few minutes or seconds of play then it will freeze, 5G even with 3 bars won’t even load the YouTube thumbnails of the videos.  It’s absolutely shocking!!! How are they getting away with it? 

The following settings are not on my Samsung S23 and I am unable to enable wi-fi calling? Can someone help as I live in a poor coverage area: Open ‘Settings’. Tap ‘Connections’. Make sure the Wi-Fi Calling toggle is set to ON.I open Settings, then connections but do not have the Wi-Fi Calling Toggle option?? 

Can I use my plan on 2 separate phones at the same time?

I've tried ringing my home phone number from my mobile (id contract) but phone not ringing keep getting a message on my mobile phone screen 'Server Unreachable' 

I’m getting really poor coverage and network signal at home although the coverage checker tells me that it is strong 

How is anyone contacting Id mobile, I’m not receiving any sms messages. For example, can’t log on to accounts as I never receive the code, missing GP links. I can’t find a human to speak to and the AI robot isn’t answering my questions?! 

I just purchased a second ID unlimited sim only plan. The first one is in my 18dB LTE antenna working fine..I bought a new one one for my dual sim phone as a second sim, just to use the internet. I barely have any signal on it ever, data at best is H or H+ but when i try to use it it just disappears. It’s been tested in 6 different devices, in the whole Pembrokeshire area, Bath area and in between these locations along the M4 weekly twice, at each locations for several days (as i work away). I have been using a SMARTY unlimited data sim previously in my phone and it was fine 4g almost everywhere. But since the Vodafone Three merge the signal just went down to one bar, no internet. Hence the switch to ID mobile. I knew that SMARTY and ID are virtual providers and they ride on Three’s infrastructure but i thought maybe ID is more competent.It is sad because i was hoping to get even better service with the merge. My other sim in the phone is from LEBARA and

Recently joined ID mobile and not happy. Randomly my phone reception drops to no bars when i dial numbers. The call never connects, and just sits there. Some time later I’m able to call without problem. I’m on iphone 12 and never had this issue with my previous providers. Not sure how to move forward with this, considering cancelling my contract as its not usable. Any suggestions? 

I have had issues with my imessages since i switched to this carrier. I could send and receive messages but my messages would always show as “not delivered” with a message send failure.  Recently, I’ve been unable to send or receive any imessages at all, which is becoming annoying when i need SMS verification for most apps and websites.  There is an issue in my imessage settings where it says “imessage activation unsuccessful”. The send & receive address are my apple email and a random phone number. There’s no option for my phone number though. Any help would be appreciated!

I have unlimited data but it has reached 3.88Gb and won't allow me any more

I would be grateful for some help and advice please as a matter of urgency.I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started.  It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening.  I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success.I have switched my phone on/off 3 times, still no luck.  Also I have done a Network Reset, still no luck.Please can someone help me as a matter of urgency, being without my phone is a nightmare.Thank you so much.SAJ.P.S.  I can receive phone calls, just cannot make outgoing calls

My network is not working in iPhone but working in android. I need it to work in iPhone. Can anyone help??

Hello thereit looks like I can’t receive any message outside or WhatsApp. I need some access codes to connect on some accounts (TFL, childcare services) but I never get the messages.I have tried to switch off and on my phone, and the network but nothing seems to work properly.This is a bit urgent as I need to be able to connect on these accounts as soon as possible.Thank you for your understandingManon

Let’s start a discussion regarding the merging of Vodafone and Three As I think it would be beneficial to keep people up-to-date on this I assume ID Mobile will continue to operate after the merger has completed, Because as per the merger rules Set by Ofcom they were not allowed to change the prices that virtual mobile operated pay to Harness the network