Getting started with iD.

Hi I have no received my welcome email with transaction number

My sim only deal has completed today but my phone is network locked so I cannot dial or receive messages

How do I complete the form on which I have entered the PAC number and transaction number but cannot enter an ID mobile phone number as an e-sim doesn’t come with one as far as I can see. Any idea what goes in that box, please?

Hello my name it’s Ardit I got a new contract with IDmobile 3 days ago, before I’ve been with EE but i already have the pac code from them and im planin to start my new contract with ID. my question is, my number it’s not activated yet and when I try to activate it says that something it’s not right, I’m trying to call costumer service with my EE number but when I put my new IDmobile number it says that we don’t recognise this number so I can really talk to no one! Can somebody help me to activate the number and to switch the number to keep my old number!?

Just moved over to ID this evening and looking to keep my old number by using the PAC code provided by o2. As I used a deal found through a third party site I understand there can sometimes be issues with the welcome email and it seems I have not received it, nor an invoice for my purchase. Because of this, I do not have a Transaction number which is required to get my old number back. From reading the forums it seems an ID employee may be able to help with this but the live chat doesn’t have the capabilities to provide the number. If there are any ID employees who are able to help with this issue and PM me with the details needed to get this number that would be much appreciated :)

i need help i tried to buy a sim only deal but my order keeps cancelling

I tried to order a sim yesterday but it said: We are contacting you regarding your recent order. Your order has been unsucessful and this is due to one of the following reasons: - The first name/surname/date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile. - The network have had an issue identifying either your current or previous address. - You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying. - You have an outstanding balance with iD Mobile that needs to be paid. I haven't got an account with id mobile yet and I have no idea where I went wrong with it. Any ideas?

Hi there, I am trying to get the PAC to switch network but when I get the message it says "PAC not created". What can I do?

My phone has a green line in the top right corner, never been dropped and I warenty how can I speak to someone to ask some questions about replacement?

I have recently applied via carphone warehouse for a phone with id mobile network, but was refused due to failing id mobile credit check. I have a score of 999 out of 999 with the two leading agencies, and classed as excellent rating. Experian suggested I speak to id mobile and tell them to do a manual check as there is no reason to be refused. I have tried but cannot get anyone to speak to me, the one person I spoke to via online chat flatly refused to put me though to anyone senior. What makes it even more ridiculous is I already have a sim only plan with id mobile. Can anyone suggest how I get to actually speak to someone who will listen and help?

I purchased sim online, but didn't receive the sim. I couldn't figure out how to get a replacement so went to curry's and got a new sim there. Now I have registered on the ID app, but can't figure out how to get a tel number or attach it to my account? Please help. Thanks

I have tried all the suggested ways to port my number, I’ve waited over a weekend but I am still not able to use my iD mobile number. It has NOT ported! PLEASE HELP - I run my business from my phone!

I am a new customer and I will now be abroad when my transfer is due to happen. will this still go ahead or do I have to be in the uk for this to happen? thanks.

I have ordered a SIM and need to retain my number, I have my PAC code, but do not have the new SIM and ID mobile number. The question is do I need to wait until I receive the new SIM and mobile number before I start the process to port my existing number?

I stated at the outset I must keep my old number, but ID have sent me a new one anyway. I have a PAC from 02, but your system will not accept it. I have had to use the new number to sign up here. Losing my old number would be a disaster. What do I do? JN

I have taken delivery of a ID mobile sim card to use in my car charger, rather than a mobile phone. I’m trying to set up the app and get to the part that a code has been sent to my new ID mobile number via text. But I don’t have the card in a phone so can’t receive the text - how do I get round this? Thanks

Hi there, I’ve not received my SIM card since ordering on the 6th June ‘24. I’m paying for a service that I cannot currently use. It also seems impossible to speak to anyone about it. I’m also not in a position to go and visit the local Curry’s as I do not drive. (I heard that this is an option). Please would it be possible for a new sim to be sent out? Perhaps its worth sticking to my previous provider as this seems very long. Thank you.

Transaction ID not sent, need it to fill out form to transfer number over

I cannot access my account anymore. According to the bill charges received in my email, this (the email) is good. The last name and/or DoB must be wrong in my ID Mobile account, and without accessing it I cannot change them. Or maybe they’re correct, I have no idea as I don’t remember last time I’ve logged in. I cannot even delete my ID from the app so I can make a new account. An “Ooops “ message appears every time I try to. Furthermore, I’ve waited 60 minutes for chat support, only to be offered a survey after that hour, and not a human operator. There is no contact phone number or email support to help customer. In a nutshell, ID mobile is a joke...but that another topic already. So, can someone really working for ID look into this and fix it? PS I’ve tried the instructions sent to the other people asking for help with the login issues. Not helpful. That “We're experiencing a high number of chats right now and all our agents are currently busy helping customers.” … every time I try

“Please ensure your card is registered to the billing address and name you entered on the details page.” They are correct. They match. I have been trying to sign up to this network for over two months and it fails every single time. I have tried every combination of title, name, middle name, surname you can think of with no success. I’ve noticed a distinct lack of comments from support staff on this message board so I don’t expect a response but maybe someone else will see this and be able to help.

Hey, I never received any welcome email, I've checked my spam and I've received emails from id mobile for other things. How do I get my transaction number?

I've just switched to id from Vodafone and have a pac code that I want to use but cannot find how I make contact?

I bought a new SIM for a different device, but I can't get it to work. I have an ID mobile number for my standard phone, but I wanted another SIM for a different device. I have tried the SIM in my standard phone, still doesn't work.

My phone still won’t work for making or receiving calls in my house. I have tried all of the various suggestions made by several people on the community. Did a reset of network settings. Tried switching Airplane mode on and off for a minute (didn’t work). Have got 5G Auto switched on, also Wi-Fi calling. Replaced SIM card following a trip to Curry’s, no difference. Bought a new phone (iPhone 13), no better. Both my previous iPhone (8) and my new one are listed as OK for use on the ID site. Tried the Sim in my partner’s phone. It works fine. My partner also changed to ID Mobile at the same time. Their phone works perfectly and has done from the word go (it is not an iPhone). At the moment my phone works in my garden and away from home but not in the house. Never had a problem with my previous network. At the end of my tether… is there any customer support or is the only answer to leave ID and get a new contract with another supplier??

The only way to get support from ID Mobile is through web chat. I find it really time-consuming and frustrating. How can ID Mobile be persuaded to offer phone support?