Please advise my next step.Over a week ago, I requested, and received an eSim.  I provided the PAC code, and have your Transaction Code.  I have not received an email, or text, telling me the Switch has happened.My original, and my new iD Sim, are both showing their respective numbers when I look in IOS Mobile Services.I travel abroad today, and want to be confident my clients can reach me on the eSIM.I really hope to hear from you today.Best wishes,Ali

I’ve switched mine & my kids SIM cards from Sky to ID Mobile. My son’s having issues transferring his old number. He has tried twice & it keeps saying there are issues but all of the details are correct & the PAC code was only generated last week so is still in date. What can we do as he needs his original number? Mine & my daughters have switched with no issues. 

If I'm with Vodafone, can I just get a pac code and switch to id?  And how long would it take for switch to take effect. I don't think my phone is locked to Vodafone as it's only a couple of years old

I would like to port my children’s (aged 13 and 16) phones over from EE as they are out of contract and would like a better deal. I’m still locked into EE for another year. How can I do this so that I can control their account? 

I would like AI to be integrated into an android (not an android phone, but a real humanlike robot) and be able to converse with me without prompt, learn what topic I'm learning or task I'm doing and work alongside me and teach me without me asking to be taught, to fill in the blanks of what I'm asking without me saying keywords, I would like it to act as a human companion able to go outside and help keep me safe, give me companionship and carry my shopping, drive the car, fly the plane, carry me, shop for me and nurse me when I'm sick.

Hi, when I tried to fill in the forms on the website it was sticking every time so I rang in and gave the chap I spoke to my pac code sent from EE, I asked for an E sim and to keep my old number. Today I’ve received emails with a different number , my changeover is tomorrow, should I ring in to sort this out ? I don’t want to lose my old number as it is connected to my business.

Hi I've got my pac code Thursday morning and inserted all the details needed to keep the same number from old network provider but still hasn't changed.

Dear iD Mobile Support Team,I am writing to express my concern regarding my mobile number [REDACTED], which has been blocked for over three months. Despite this, I have continued to pay my monthly installments regularly throughout this period.I have contacted your customer care team multiple times, and each time I was assured that the issue would be resolved and my number would be reactivated within 2 days. Unfortunately, no action has been taken, and the issue still persists.This situation is causing significant inconvenience, and I kindly request that you take immediate steps to restore service to my number or provide a clear explanation for the continued blockage.Please treat this matter with urgency and let me know the next steps.

I ordered a new phone and provided my PAC details for my account to swith yesterday. There was an issue with the original phone delivery by dpd and I had an email to say there was a delay then updated emails stating I had been sent a replacement for the delayed delivery. This arrived however the phone hasn't activated on my ported number and when trying to call my number it's an automated message stating this number isn't able to connect so now I have no active phone 

Hi there, I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you.  Thanks. 

Hello.My wife and I joined ID mobile today and both received an eSIM. We both did exactly the same for the set up on our iPhone 13s, however my set up completed fine but hers didn’t for some reason? There was a buffer wheel for a lot longer than mine and then it said it had failed and to contact the provider. Not a great start! Obviously the QR code is now useless as it has been used or attempted once. Any ideas? Thanks in advance! Mike

I haven’t received my sim from ID mobile and I can’t create an online account as they’re sending activation codes to my iD mobile sim! I want to cancel!

Hi, I have just bought a sim to replace my sky sim but I forgot to add my pac code. How do I add this please as want to keep my number. Many thanks

Hello, I transferred my old number over with the PAC code when switching to ID Mobile in November. It has come to my attention that although this number works for calls, when I text the temporary number shows up instead of my actual number. If the recipient were to call this temporary number in return it would not work. Can you please advise how to align? 

Pac code transfer successful,  but ID wants me to log in to number they provided but I don`t have access to this and so code they sent to ID number can`t be inputted and so can`t log in…..Help!!

I've just ordered a iPhone 15 and Samsung s25 they checked my bank account as I had to verify now what happens when do I find out delivery date

RCS chat still showing ID mobile number instead of transferred number. I have so far done all the suggestions listed and it is still showing the ID mobile number. HELP!

My account should be live in 2 days time. I have received my eSIM QR code, do I activate it now or do I have to wait til Friday? My iPhone has a normal sim currently and I am concerned that installing the eSIM will stop my existing service with my current provider.

I've switched over yesterday (27th March at 10pm) but haven't recieved an sim card and now I'm not connected to a network. Please help

Good MorningI have received an email to say“We’re sorry but we’ve had to cancel your order (139097660) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused.” What happens to my PAC code request with Talk Talk? Will this still be live next Monday? 

It says my number has switched to my old one but on the phone itself it hasnt changed

What size SIM card data for travelling in the uk in my camper van do I need it’s just for watching smart tv ie Netflix and a fire stick that kind of thing thanks Tim

Hello community.  I’m wondering if anyone has had the same issue as myself here.   I’m a new ID mobile iPhone customer and I’m have a lot of issues with verification of my iPhone number accepting in iMessage.   ( successful transfer of my number from vodaphone to IDmobile  )  It simply will not tick the number in settings to activate correctly.   It only uses my email which is very frustrating as iMessages will not work properly.    I’ve read online that apparently ‘international text’ setting needs to be completed from the network provider ( ID mobile ).   Several tech helps from Apple all say there is no issue at their end and to make sure the international text setting is applied from ID mobile side.   I’ve chatted with ID mobile many times but I’m thinking they don’t understand the issue.     I guess my question is has anyone had this issue and can ID tech support resolve the issue as I have a brand new iPhone without the function of messages working properl

Hi, I recently moved over to ID Mobile and my PAC switch was meant to happen today to move my old number onto my new phone/Sim. My old phone/SIM has stopped working but the number hasn’t transferred onto my new ID mobile phone/Sim. When can I expect this to happen? thanks!

Hi i’ve recently got a phone with id and my sim is not working in my new iphone 15 it is just saying invalid sim