Getting started with iD.

I can’t send or receive texts or make phone calls outside of my home 

My phone number was meant to switch over yesterday but nothing happened. No update received from id. Do I need to reschedule?

I have activated a new eSIM on my iPad and it seems to be connecting OK but the phone number wasn’t updated  when I installed the eSIM.Is there a way to do that manually? I can’t set up an account in the ID Mobile app as the verification code is going to the number which is not associated with any device.  When I asked ID Mobile if I could buy the same plan for an iPad as a phone they said yes but updating the cellular number seems to be an issue. I can’t reuse the eSIM. QR code as it can only be used once. Any suggestions?

I am a Canadian who plans to travel in England and the Channel Islands, and I would like to buy either a monthly or pay-as-you-go SIM-only plan (eSIM or physical SIM, I don’t care which). But even for pay-as-you-go, which shouldn’t require a credit check, the online checkout system requires me to provide a UK address, which I don’t have. Is there any way for me to join iD Mobile?

My number was supposed to be ported lat Friday(10th January).Since then I haven’t had any service from ID - no data, texts, phone.if I try to phone my number it says it’s an invalid number.I have raised this through Live Chat, however I still don’t have any service.. can someone help please.  

Hi how do i activatevPAC cofe from othernvendor

Hi! I need some advice please. I have bought my mother a new phone (it’s a basic handset not a smartphone).. it has no SIM. I’d like to purchase a monthly contract but not sure how to do this without using her new phone? Thanks!

Speak to agent

So I have had ID mobile for a while and when I first joined I ported a number on to this sim. I no longer need this number so wanted to port in another number to this account but it won't let me do this online. Spoke to chat twice now and provided the PAC and given two ports dates and nothing has happened. What can I do go get this actually moved over?  Thanks

I tried to tranfer my old number to ID mobile. I entered my PAC and Transaction number but still got an error message, saying that there is an issue with the information provided.

My esim QR code has mistakenly been activated on my friends phone. How can i transfer it to my phone please? 

Just got my new ID mobile sim, how do I activate it?

I believe there's a bug on the ID mobile community... I have to keep resetting my password for the community despite my community account and actual ID mobile account use the same credentials. Main account continues to work, but I go to login to the community and get invalid username/password despite only resetting it a few days ago, to the exact same password I set 2 days ago, then I can login again

Ihave been woth you now nearly a month amd still dont havey esim card  and i tryed to switch and now i kept my pld number and it switched my phone is just saying emergency calls only 

Hi, you sent an email asking that I change my pin. I followed the instructions to do so but receive no SMS (9 digit number). So cannot change my pin. My old mobile number ports over to iD today hence I tried to change my pin 

Hi we as a family (4 x mobiles) are looking to switch from EE, are there any deals for family also my son is a university student, we are all currently on unlimited data’kind regardsGary 

switch hasn’t worked properly don’t know what to do with Settings

My number was due to transfer on 2nd Jan but so far it hasn't. Not sure if it's pending due to the bank holidays or if there's a problem. Any ideas how to find out?

hi i just got my new sim my internet is working but calls and texts are not working also shows no signals i am using iphone 13 pro max can anyone help please

Hi

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

Hii When i when I ordered the same I request for to keep my old number I submitted my all the details online and I chose date 31 December but it's not done yet 

It’s not possible to register for an ID Mobile account online for a new customer because there’s a glitch in the ID Moblie website, which comes up with that annoying message ‘Oops something’s gone wrong’. Very irritating. Usual crap.

Hi,I am looking for my invoice for my recent purchase, to claim for reward.The welcome to idmobile email with transaction number etc didn't have invoice attached.Any help would be greatly appreciated to enable receipt of this invoice,  thank you.Kind regards Graeme 

Hey, just wanted to leave a little bit of feedback having switched over to ID in the past few months.While communication is great, overcommunication results in email fatigue and missing important details due to the feeling of "oh great, not another one".In addition although having opted out of marketing communications, some of the emails i receive are skirting the line between transactional and marketing.long story short:Great service, good signal.  Drastically reduce the email volume please.