Received my new pay as you go sim, put in iPhone but not working

I wanted to keep my old number, I forwarded the PAC code and had a time and date confirmed. I have been told that it has now been sorted...but it does not seem to have worked. My new phone and ID account still has the new number? Do i need to do anything else.... or just keep waiting?

Hi,I needed to get a new SIM card and activate it online, I followed all the step but when it gets to the part where it asks for your number and you get a one time pass key it never send me the message. I am stumped. 

I don’t want to change my number and I have my pack number how di I get to the live chat 

I’ve just taken out an ID eSIM. I left ID approximately a year ago. I can sign in to the app, but it doesn’t recognise my new number. Only did it today. Do I need to do anything else, or just wait? 

I purchased this sim for the data onlyelement to watch TV & use  my laptop via WiFi on my boat. I already have a mobile account with another provider which I am not transfering to idmobile.You keep asking me to sign in which I cannot do as you want to text a code to my idmobile phone which is not connected so we cannot communicate with each other.Please advise if I have bought the wrong type of sim or if not how to log into my account another way.Thank you.

I am not receiving any text messages since switching to this network. Want to check my number is working ok? 

I am not receiving any text messages since switching to this network. Want to check my number is working ok? 

How do I deregister my account online trying to make 2 phone numbers work on the app havings problem with 2 numbers on app

I signed up to iD Mobile on 31st March and selected 10th April (I believe) for my old number to transfer over. I provided my PAC code. My number doesn’t appear to have transferred and I can’t find my welcome email so I have no documentation. I did receive emails about my DD and I received a confirmation with my order number but not the welcome email and I have checked my spam folder. Please could you resend this and help me find out what is happening with the number migration. Many thanks!

Hi. Requested PAC code last week and sure ive entered it but cant recall having been given a date of change. Realise its Easter but surely i can check whether new number is coming through or not? Can you help, please?

Firstly Hi to everyone.  Contract with old network provider ends 30 April. Can I join ID family today? Im looking for sim + mobile plan. Willing to keep my old mob number.

hi everyone.how do i transfer 2 numbers to id mobile under same account - one is for my underage boy? need to have same email adress. thank you

I have just joined iD. After registering the first SIM I have just registered a second SIM for my son but don't know how to port his number over. I don't get the option to keep current number. Any advice?

I'm new here and just had email about McAfee but I DONT WANT IT how do I make sure I'm NOT signed up for it please

I've just ordered an  e sim for a new account but my phone is not compatible with e sim . I need to order a physical sim but Avington great difficulty getting in touch with anyone .

hi my iPad cannot receive messages and I cannot activate my account because of it

Hi how many sim i can take 

When purchasing a plan i chose the option to keep my number. why have i been sent a new one?When signing up for the plan, I could also see at the bottom of every page that I had selected to keep my number but now I have been sent an email informing me of my new number. What's going on? Can I get this sorted?

After trying to get a resolution for the last 5 weeks I am still waiting. My last two converstaions do seem to have given some insight to the issue. That being that I already had a plan that my son was using that appears to have ended literally days before I started a new plan for myself. Despite requesting ID Mobile to port my old number to my new plan they now say they somehow ported it to the plan my son uses. However his number never changed so not sure how that works then. They are now saying that my old number has been used and can not be used again, i.e. I have lost the number I have used for over 20 years that my clients, family and friends use.

I am switching from another supplier.On the paperwork my number is incorrect, please amend. Please contact me by email.Thank you.

I need help to make 2 different numbers work independently on the app

Hi I've ordered e sim. No mention of being able to keep my number.  Can't log in as sent accept my phone number.  Help.  I can't lose my number

Hello ID,I am trying to transfer my old number to my new plan and it will not allow me to do so.Can you advise as to how ican speak to an actual person for assistance?Cheers

Hi, I need to speak to someone please. I had three mobile lines with Sky. One for me and one for each of my two kids.All under my single control. I decided to transfer from Sky to ID mobile.I’m now starting to regret the whole thing.My number has transferred.My son’s numbers have not.As such, I am being charged by both sky mobile and ID for mobile line rental for my two kids lines.All three PAC switches were detailed to ID Mobile on the same day.My switch was finally completed on 16-01-2026When I look at the ID mobile app on each of my kids phones I see “Work In Progress! You’re currently viewing the plan for xxxxxxxxxx, which already has a pending switch request”This has read the same since before 16th January.I have clicked the option on the app ‘Report a problem’ many times and left details of these issues.I’ve done this on both numbers in the respective ID mobile apps a few times.