Getting started with iD.

Is there a desktop app for the mac

I am trying to switch to ID mobile and have submitted my PAC Code but the switch will only happen on the following Monday. Can I use the ID Mobile sim and data plan or will have to wait till monday and keep using my old sim till then

I have got a Samsung S25 and trying to set up my mobile banking, but not receiving messages through to set this up. I have phoned the banks and saying everything is going through at there side. Any help much appreciated 🙏

I have recently switched to ID Mobile as I upgraded to an iPhone 16. I have kept my old number, but since I changed network providers I have been receiving verification messages for apps such as Gmail at least 12 hours late. All other messages have been working fine. Any help would be appreciated!

I am a student who’s living in brighton, i’d love to sign up for a sim only plan with you, but i have no UK phone number (hence why im trying to sign up) and i have only lived in the UK for 1 week. Can i not sign up with you then?

How do I get carrier (ID) to allow International SMS so I can use iMessage? I’ve turned it on and off on my account and restarted the phone multiple times.  Note my appleid is also out until it resets but the guy at apple said this isn’t stopping ID unblock my SMS account…

Honestly i regret trying to join ID Mobile already, and i havent even recieved all my SIMs yet.ive ordered 4 SIMS, only 3 have arrived.i cant call anyone to discuss it, as there are no contact numbers.i cant get on the chat, as to get past the chat bot, i need a contract, phone number, and last bill amount… all which i dont have yet.Finally, i found a way after multiple tries, by giving wrong answers, to get through to a person. 1hr later that person ignores me then finishes the chat after going quiet for 30 mins and not being in contact. CAN SOMEONE PLEASE HELP ME TO TELL ME:HOW DO I CALL ID MOBILE AS THIS PROBLEM IS HARD TO RECTIFY ON A TEXT BOX?WHERE IS MY 4TH SIM CARD, AND WHO DO I CALL OR CONTACT TO FIND OUT WHY IT NEVER ARRIVED?OF THE 3 SIMS I HAVE, HOW DO I KNOW WHICH IS FOR WHICH CONTRACT I SIGNED UP FOR AS THE EMAILS AND THE CONTRACT NUMBERS BARE NO RESEMBLANCE AND ALL ARE DIFFERENT CONTRACTS?

I have received new SIM from is mobile - try to log into my account and it says does not recognise details AND direct debit set up confirmation has incorrect mobile but I cannot get into account to change it AND there is no customer service to help !?  Can see why it’s cheap now !! Nn

I have a pac code but how do I find a transaction number? 

Just discovered this abuse of market completion when  buying a new iPhone 17 from mobilesdirect with an ID mobile contract just as my existing IDmobile fixed contract was coming to an end. Stupidly I thought it would be be easier to terminate my existing contract and just port my number using IDMobile systems or even via an internal PAC to my new phone. Wow, how wrong could I have been.The only way IDMobile said this was possible was if I upgraded (unfortunately IDmobiles upgrade offers were around £200 more expensive over 24mths) or port my number to a third party using an old phone and then porting that back to IDMobile.As per that suggestion (confirmed elsewhere on the internet) I then ended up driving to Sainsburys just before closing time, buying a 99p EE pay as you go sim. Finding an old phone, charging it up, putting a basic installation on it, loading the new sim, activating the sim, creating an EE account, loading a £10 minimum top up, requesting a new PAC code from

I am currently on monthly EE mobile contract, and they can't offer me a decent upgrade plan and new phone deal. Only an increase on my current contract.I also currently paying for a ID Mobile contract for my daughter for past 18 months. Can I Cancel, and switch from my EE to Id Mobile contract and keep my old same number.Although I have a ID Mobile contract for my daughter ongoing.Also, if i order online will it give me the option to keep my same old number from EE or insert old Sim. 

Can ANYONE help. I have recently changed to an ID mobile plan. Everytime I enter my details to start the switch over to keep my old number I get an error message’ oops something went wrong’’I still get the txt from ID to say the switch over will happen but it never does.I have ensured the details are correct and tried the process numerous times now.Coincidentally  my daughter is having the exact same issue. We have been trying over a couple of weeks ,  not only are we now paying for the old provider as well as ID plan,  it is beyond frustrating .      

Hi,It's my first time here, I've just joined ID mobile and I am trying to download the app but I cannot seem to get past this page:  Device: Samsung Galaxy A15I have a physical SIM card in my device 

My phone broken, what can I do? How to check i have incurance or not?

Hi I am new one with id so totally confoused. I wish keep old number ( EE) with id plan but They gave me PaC code after i bouhgt ID plan. How to change id number to old one ? Step by step please

As an existing id customer I ordered a new SIM only plan under offer for existing customers. I understand I can keep my existing number for the new SIM. And while checkout it said details about keeping your number will be given on checkout. I completed the ordering process nothing I could find about keeping my same number. Now my question is        1. How can I ensure to keep my same number for the new SIM which is yet to arrive?      2. How to end my current plan and not charged for two Sims.Will my existing plan be changed automatically if I keep the same number?

I currently have an ID sim only plan, I have my new iPhone arrive today from ID, how do I keep my current ID number on the new phone? Hoping someone can help, many thanks.

 Hello!I tried to transfer my number from another supplier to ID Mobile. After my purchase, I received the following email in few hours:We are contacting you regarding your recent order. Your order has been unsuccessful and this is due to one of the following reasons:- The first name/surname/date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile.- The network has had an issue identifying either your current or previous address.- You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying.- You have an outstanding balance with iD Mobile that needs to be paid.- You have reached our maximum connections policy. You may need to pay 1-3 bills before applying for an additional connection.You can find out more by contacting our team thr

Hi, I want to completely de-activate my voicemail (personal phone used for work and don’t want to have people able to leave messages). I have turned off voicemail on my iPhone, but still get messages, I haven’t activated the voicemail which it keeps asking me to as I don’t want it, yet people still seem to be able to leave message.I can’t actually find a way to get hold of ID (and speak to a human) to help me sort this out)

Hi, my old Vodafone number was due to port to ID Mobile yesterday but didn’t. When I checked the order complete email it said “Switching date: No porting date selected” and this is definitely not correct as I submitted the PAC number and request date (09/09/25) during purchasing.I have also attempted to request the change on the online tool (Switch to iD) but it didn’t work. Please confirm if my porting request was received or suggest a course of action.Thanks,James

I’ve switched to iDMobile, everything working k except texts, these are inconsistent. Using an iPhone and I’ve switched messages on and off.

I’ve just bought myself a new iPad Pro and I opted for the cellular version as I always believe in getting the best spec I can afford.  Future-proofing !   now I need to know how to get best use of it !I believe I need to get a new mobile account to use it - how ?  and then what ??  Can anyone explain in simple terms how I can use this feature to its fullest - or point me to an article or YouTube please kind regardsJohn B 

Previously, I was with the operator Lebara, and I decided to switch to ID Mobile. I’ve almost completed the switch; I ordered a SIM card, and it arrived yesterday. When I inserted it into my phone and tried to activate it, it was partially successful but not fully. I have mobile data but I  do not have network signal, so I can’t make or receive calls. I’ve tried restarting my phone and everything I can think of, but the issue remains. I have iPhone 15.I don’t know what to do. Can someone please help me?

I've received the esim QR code. I've scanned it and it won't work on my android Samsung phone. There is no option on SIM card manager to add the SIM.

How do I find my id mobile number I tried ringing family and friends so it would come up unfortunately that didn’t work and I need to be able to log into the app so I can transfer my old number over I have an eSIM and need to do this as soon as possible and I go to university in 3 days the email I had off id mobile does not have a temporary number I need help ASAP