Getting started with iD.

Hi, I’ve stupidly deleted email with my transaction number. Any help would be appreciated. Thanks

I recently received a new sim and after putting it in my phone it doesn’t work. I’ve created an account but when I try to finalise my id mobile detials it asks to send a code to my number but as my sim isn’t working I can’t receive any text messages. So I’m now stuck and can’t use my SIM card

Hi, When I go to the “Switch to iD Mobile” section, there is no entry field to input my PAC code. My PAC code is close to expiring. The issue is that I don’t see an option to enter my PAC code on the page titled “Do you have a PAC or STAC code?”. After selecting “Yes,” the page does not display any entry field to input the PAC code, preventing me from submitting it. I’ve tried multiple times but cannot proceed with the transfer. Can anyone help me with this issue? I’ve tried using different browsers and desktops browsers too. Any help would be appreciated. Thanks in advance!

There's a few topics already but I need to make one. I received my phone on 10th and I'm still waiting for my number to be transferred. I spoke to live chat last week and said they were waiting for a file from my previous provider but it's taking so long. What's the the maximum time anybody has waited? I didn't expect to be without that number for this long and it's causing problems now as I need it to access some things. I guess it's been six working days so far, I hope it happens soon.

I had a contract with id for 2 years, in the last past of this contract the new iPhone came out. I bought another contract during my first contract so when the original contracts is finished I had a new phone and new number. Yesterday the original contract expired and now the new sim isn't working, my old id account is deleted and I don't know what this new sim number is to makee another account or to activate it. I didt receive a welcome pack or nothing just confirmation of a direct debit. Now I have a new phone but no working sim. Tired using my old and new sim both are no service. Please help!!!!

I want to purchase two Black Friday ‘phone and tariff’ deals for my children, but not activate them until Christmas Day. Can I delay the activation of the deal to achieve this. Thank you. Alan Foley

Hi all, very simple problem I am having I think 🤔 Myself and my wife already have accounts open with Id Mobile but we are trying to open a new SIM only for our daughter, but I am worried that when I set this up with my details (Because she is only 10) that my phone number will switch. I just want a new SIM? Any advice? Thanks in advance!

New to id app not working OOPS SOMETHING WENT WRONG And I see I'm not the only one

Please can someone from ID get back to me regarding my switch to ID? I have had a private message from you requesting my PAC and details which I have provided by now I’m not getting any more replies from you!!! Hoping you’ll reply to this instead??? Thank you!

So I got a idmobile sim and all 2 days ago, data and texts were working good on the idmobile and my old sim. I got my puk code and stuff and completed the document to swap my number over 2 days ago. It was supposed to swap yesterday. Since yesterday nothing has changed over, no text to say it's done. Number hasn't changed over either. I have emergency calls only on both sim, no data, nothing. What can I do about this??

Just as the title asks, really. We placed an online order for a SIM only deal. Unfortunately we hadn’t realised that our email service was down at the time the order was placed, so any emails generated by IDM subsequent to the placing of the order will have been lost. How can we contact IDM to confirm the status of the order? Online chat isn’t solving the problem for us. There does not appear to be an available prompt in the online chat which would provide us with information. Thanks in advance.

I’m trying to submit my PAC code but keep getting a message telling me there is an issue with it. I have had a new code issued by my old provider but still have the same problem. I can’t find anything to tell me what else I can try??

I cant make or receive calls from sim but data and text are working fine

I am receiving calls which are for other phone numbers and i have not been able to receive calls to my phone number which i transferred from my previous supplier. what else do i need to do?

Had a ID mobile phone contract since 15/05/24 purchased via mobiles.co.uk but as of yet I have not received any link or email to claim my 3 months free Apple TV + subscription. How do I claim this offer?

Hi, I am in the process of setting up a new mobile that I have purchased for use by my daughter. I am setting up the app, should I input my details or my daughters?

It just keeps ringing indefinitely. The service is enabled.

Hi I recently switched to ID mobile and transferred my old number, this has switched and works when calling however when texting it shows the original ID Mobile sim, how can this be changed

I cannot update my iphone6S+ to ios16 so unable to download id app!

A friend is switching from 3 to ID she has filled in the forms and sent her PAC code to ID. She has had emails verifying her bank account and receipt of forms The account is supposed to start from tomorrow (1st Nov) but she has heard nothing from ID about starting. What to do?

Can see other people on here have had the same problem. When I try to redeem the Apple TV+ subscription I just get redirected to a page stating "UID missing or incorrect". Have already tried the live chat who initially tried to help but when the problem persisted could only suggest I contact Apple - which is obviously impossible!

I have a PAC that doesn't expire until 12th Oct but when I provide this to iD mobile I get message that there isn't sufficient time to process this. But I've read that the switch can be done following day. This is frustrating as I don't want to be charged for another month on my old contract.

I am a new customer to iD mobile. I am switching from BT and provided my PAC on my order, setting my switch date to today. I have not received a text to say that I have had this switch over and my text messages aren’t sending? I have created my account today, but I cannot see anything about my billing linked to my account. I’m unsure if I’ve set up my account correctly? Is there anything I needed to do? It wasn’t clear on your website as I have already provided my PAC code

Hello, I ordered the phone in a set with samsung watch and I got only the phone. Regards Dorota Morawiak

Hi i am new to ID mobile, the SIM card is not working properly in the phone it’s for but works fine in a Samsung. The phone it is meant to work in is an iPhone 11. But at the moment i can’t use it for texts or calls or mobile data? thank you