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Getting started with iD.

New to iD and have a question? Ask it here!

  • 462 Topics
  • 1,582 Replies
462 Topics
Moofy
New
 Contributor
MoofyNew
 Contributor
asked in Getting started with iD.
Visual Voicemail (just curious)

Hi,Recently moved from EE to iD mobile and so far had a positive experience.  I did come across expecting not to have visual voicemail as I know that three never seemed to support this.  However all the voicemails I’ve received since signing up have come through on visual voicemail so I was just wondering if something that was glitching or that iD mobile do indeed support visual voicemail now.  Mostly asking out of curiosity.  Cheers!

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Moofy
New
 Contributor
Gemma Corinne
New
 Contributor
Gemma CorinneNew
 Contributor
posted in Getting started with iD.
App availability download

Hi please can you make App available so those with non-UK phones can download please? At the minute the setting is only set to UK

269
Tom B
iD Mobile Employee
T
Community Member
TheFixxer25Community Member
asked in Getting started with iD.
Is This True ?

I have just discovered iD,, can you help please ? I am not that tech Savvy,, so here we go--if I go for a 'all unlimited' iD sim card can I use it in a tablet for calls / texts / and for exploring the Internet like home broadband ? If you answer,, thank you as this is all new to me.. TheFixxer25..

292
Tyler C
iD Mobile Employee
A
Community Member
amandasin87Community Member
asked in Getting started with iD.
no sim with my phone

I received my phone but no SIM card 

313
Tyler C
iD Mobile Employee
P
Community Member
Pusti PatelCommunity Member
asked in Getting started with iD.
ID number

I am trying to switch from my old network provider with my PAC. However they are asking the ID number apart from my own number. They said ID number will be in the welcome email but I can't find it there or on my eSIM email.How and where can I find It?

483
Tyler C
iD Mobile Employee
H
Community Member
harrisonpiCommunity Member
asked in Getting started with iD.
Can’t switch my mobile number using a PAC

I want to switch my mobile number from O2 to ID Mobile using a PAC code. I get the following error when trying to submit the request for the switch.We’ve tried to process your PAC, but there’s an issue with the information that you’ve submitted. Please check that you have provided the correct details and try again. I’ve double checked the details and I‘m convinced that I’ve supplied the correct details.Can someone help? 

642
Tyler C
iD Mobile Employee
P
New
 Contributor
PuremagicNew
 Contributor
asked in Getting started with iD.
I can’t top up

I was on pay monthly but I got changed to payg.  My account still says pay monthly and I can’t top up.   how do I resolve this. 

264
Tyler C
iD Mobile Employee
Kane Hale
Community Member
Kane HaleCommunity Member
asked in Getting started with iD.
id number

Want a new number all together but don’t want to lose my old one ? 

51
Tom B
iD Mobile Employee
A
New
 Contributor
AndynottyNew
 Contributor
asked in Getting started with iD.
PAC port says done but calls still going to O2!

Hello. New customer, new handset with e-sim, and pac day for my old number is today.  I had the text from ID to say my port was complete and my O2 number has been disconnected, however I can’t receive calls to my new handset with my ID e-sim; calls to my number still go to O2, and even if I switch my old phone with the O2 sim in it off, they just go to my old O2 voicemail box. if I call or message from my new phone with my IDmobile e-sim though, it shows as coming from my ported number correctly.My old phone with the O2 sim in still shows as logged on to the O2 network when switched on.i have rebooted both devices. Has the port not worked properly or is there a lag between the text telling me everything has been done and everything actually being done? thanks in advance  

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Tom B
iD Mobile Employee
J
New
 Contributor
Jr99New
 Contributor
asked in Getting started with iD.
Port in not available beyond 31st March

 

565
Tyler C
iD Mobile Employee
Tomsmith1990
Community Member
Tomsmith1990Community Member
asked in Getting started with iD.
iphone 15 wont let me use internet

Hi I’ve just received my new iPhone 15  the phone won’t let me use the internet  it says I’m connected to WiFi but still won’t download any of my apps let me search the internet or use iMessage 

51
MZone
Platinum 
Contributor
K
Community Member
keithwjchadwickCommunity Member
asked in Getting started with iD.
I can’t make callsI have tried everything

I have just transferred from Sky to ID. I registered an eSim before the transfer I have tried everything up to resetting the network option. I have lost contact with two agents trying to sort this. I just want a phone line I can use     

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M
Helpful
 Contributor
S
New
 Contributor
sharonp123New
 Contributor
posted in Getting started with iD.
cant receive calls or text messages

Hi so I changed from smarty to I’d and wanted to keep my number however on change day and after replaced 2nd sim for id I still can’t receive phone calls or SMS text , I can call after I turn WiFi off and my correct number shows I’m calling but no one can call me or text me, iMessage works and Apple confirmed all settings correct. I’m tempted to give phone back and leave as now 3 days without a usable phone. 

1128
Tom B
iD Mobile Employee
Richard Alfrey
Community Member
Richard AlfreyCommunity Member
asked in Getting started with iD.
New User

New user..... New sim arrived but is not my number....was supposed to have been transferred with PAC code How do you contact help

212
Tom B
iD Mobile Employee
M
Active Contributor
Malliebruce2025Active Contributor
asked in Getting started with iD.
cant receive calla

Hi, I’ve recently joined and I can make calls but can’t receive calls !any help appreciated!

8213
N
iD Mobile Employee
Z
New
 Contributor
Zoltan666New
 Contributor
asked in Getting started with iD.
Refer a friend amount?

Hello,On the refer a friend page it's says earn up to £35 each for you and a friend. I've followed the instructions and referred a friend but we've only been rewarded with £5 each??? How do you get the £35 each?? Many thanks in advance 👍

462
Tom B
iD Mobile Employee
Y
New
 Contributor
Yousef HafezNew
 Contributor
posted in Getting started with iD.
new contract. keeping old number from O2

I have started a new contract with ID mobile, switching over from O2. i got my welcome email form ID mobile and it included a new number even though I want to keep my old number. I used a pac code when i registered, so i wanted to verify that i will be keeping my old number

24911
N
iD Mobile Employee
A
New
 Contributor
AdchesterNew
 Contributor
asked in Getting started with iD.
switched numbers

I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

746
N
iD Mobile Employee
S
Active Contributor
SairamActive Contributor
posted in Getting started with iD.
3 weeks in and calls and facetime issues

I am 3 weeks into my ID mobile contract and my voice keeps cutting in WhatsApp, mobile and FaceTime calls.my sister has the exact same contract and phone and hadn’t had any issues…but I can see that others do here…Can anyone help? 

16523
N
iD Mobile Employee
Piku Bokth
New
 Contributor
Piku BokthNew
 Contributor
asked in Getting started with iD.
Piku Bokth

I bought the phone from ID Mobile  Had been stolen a week ago

284
N
iD Mobile Employee
Gary Peter Sovereign
Community Member
Gary Peter SovereignCommunity Member
asked in Getting started with iD.
info

i have been given a sim card at currys and would like to like to activate it for a data only for internet access on a boat i have a sim modem but would like to know how this works 

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Tom B
iD Mobile Employee
B
Community Member
brycranCommunity Member
asked in Getting started with iD.
using ID abroad

I can make calls but cannot receive abroad 

52511
Tyler C
iD Mobile Employee
S
New
 Contributor
samjammer71New
 Contributor
asked in Getting started with iD.
switch hasn’t worked properly don’t know what to do with Settings

switch hasn’t worked properly don’t know what to do with Settings

494
Kash M
iD Mobile Employee
J
New
 Contributor
John916New
 Contributor
asked in Getting started with iD.
Unable to call and text

Have just moved over to ID from EE and have been unable to make calls or send text messages. Returned to store and was given a replacement SIM card but still having same issues.Grateful for any assistance before returning to the store again.  Thanks 

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Kash M
iD Mobile Employee
J
Community Member
jamesss901Community Member
asked in Getting started with iD.
Wrong mobile number

Hi.  I transferred to ID Mobile, and my aim contract starts tomorrow. When registering, I said I wanted to keep my old number, so I provided my PAC number. On one of the welcoming emails I received, it says I have a new number. Can anyone advise please?? thanks 

211
Tyler C
iD Mobile Employee
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