My iD.

Hi all, I have received a new phone Galacy S23 and have transferred my old number from O2 to ID. I can make calls and texts but nobody can call or text me. I have reset phone, restarted, removed sim etc. Also ensured not on Do not disturb, aeroplane mode etc. I have t received any notification of rhe number switch but was told it would be today and my other phone has now stopped working. Any ideas? Thanks

Checked on app last week and had no data left, checked 5 days later and 1.5 Gig was left. What has been happening to my data

I want to put a bill cap on my phone

Hello , I was using 4 gb Internet for 6 pounds for a year but now I changed my plan into 10 GB for 7 pounds. The app doesn't show me 10gb data but it says about the bill which is 7 pounds. Please I need help regarding this..

I have ordered 2 sim card plans but have only received confirmation for one. Can't get to speak to anyone!

Hiya, I updated my address on the app, but the bill still shows the old address. How can I get the new bill with the updated bill? Thanks

Im a new customer and I can't seem to provide my PAC code. Every Time I try to submit my PAC code, I get a message saying the link is unavailable. I've tried getting in contact with Live chat, but I get the same error message. I've tried on the app and online but I keep getting the same message of the link not working. I've also tried doing it via WiFi and mobile data, but that doesn't help either… Can anyone help? I really want to provide my PAC code so I can get my old number back. Many thanks

Hi, I've just joined I'd as a new customer I've been with them years but it was cheaper. My account is logging me into my previous contract that hasn't closed but I want to be able to see the new one, can someone help

I'm suffering with signal loss from either my phone or my sim card dropping out. Therefore I have ordered a new phone & upgraded my sim only package to get a new sim card to replace both phone & sim. Is it possible to change my phone and change to a new sim card but keep my old id mobile number? Or would I just have to accept new sim card & new phone number?? Thanks for replies. Rob Thomas.

I just joined iD Mobile having upgraded my phone to a Samsung S23. I ported my old number over and I’m able to make calls, send texts and do everything web-based. What the iD site and app won’t let me do is register a new account or log on, no matter which browser I use. When I try registering I get an error message telling me that the account already exists. When I try logging on I get an error message saying that my email address is already registered to an an iD account. It then tells me to use a different email address but I don’t have one! The Live Chat function doesn’t work and there’s no customer service email to contact. HUGELY FRUSTRATING and a terrible start to my 2 years with iD!!

I had a pay monthly sim only contract with ID mobile. I have taken out a new contract phone with ID mobile which comes with a new SIM card. I have lost the new SIM card. However due to already having an online account with ID mobile with my sim only deal previously, all of my account details are for that SIM card. I do not know the number of the new SIM card and I have no account set up online with that SIM card so I am unable to request a replacement SIM online. Please can someone explain how to get a new SIM card for my contract phone plan? Bearing in mind I have no details of that SIM card or online account to log into. I only have my original sim only contract account.

Hi, Background My phone broke and I tried to use my husband’s phone with my ID Mobile SIM, briefly. The phone stated that I needed to provide a SIM PIN code. I entered one and it was incorrect, so I used Live Chat to get help with my SIM’s PIN code. What happened 30-min wait for an agent to respond and afterwards, every message took up to 5 minutes to come through. 1st agent gave me the wrong PINs twice. Locked me out. Then, she gave me 2 wrong PUK codes. Next, she asked me to try my SIM on another handset, which I didn’t have. She conveniently got disconnected at this point. 12-min wait for another agent. 2nd agent incorrectly told me that the phone telling me “SIM network PIN blocked” and that I needed a “SIM network PUK” meant that the handset was locked, not my SIM. I highly doubted that and questioned her further. She insisted on the veracity of her statement. I went away and this whole thing had taken around 1.5h by this point. I called my husband’s mobile service provider (Vodafone, who gave me a code in under 4 minutes) and tried their PUK code on the handset. This of course didn’t work, because it’s a SIM problem. This means that I’d unsuccessfully tried different PUK codes 5 or 6 times by now. I’ve very few further attempts before I get completely blocked. My ask PLEASE will someone from ID Mobile give me the correct PUK code and solve this straightforward issue for me? You issued the SIM. You should have the PUK code. I need my code very urgently, as I have had no access to phone service for 48h now and am in the middle of some important matters. And next time, when ID Mobile sends out SIMs, please include a short letter to state that we should not throw out the plastic frame within which the SIM is encased. Who knew that leftover plastic would contain crucially useful information, especially when customer service is so utterly inadequate. Thank you.

ive been looking for the sim number so i can log into my account,its not on the paper work,its not on the sim and not on any emails ..can you help please

So the A54 via id mobile app is 25.99 from my phone but only 22.99 from my wife's why?

Hi how do I go about stopping my SIM only plan (monthly) to a pay monthly, found a deal on line that's not on ID website, need to keep my number also Should I cancel my direct debit or is ther a way to do it online Thanks Jeremy

Ordered a new SIM on 10th July for delivery on 17th (today), plenty of working days in between but i did not receive the SIM today so have to rely on wireless until it gets sorted. Far from ideal. I also never received a confirmation email so good thing i took a screenshot of the order...not off to the best start ID Mobile… Cannot use the live chat as i can’t register, even though my new number should be transferred across, it’s saying its not a valid ID Mobile number..again, 7 days should be enough for this. What is going on!?

I have complained about the network coverage for my area before. Today, yet again, I have been unable to use my phone properly because of your poor network coverage. And before you ask, Yes, I did check your network coverage before I signed up with you via a link from Money Saving Expert. That link reported that the coverage for my area is ‘OK’. Whatever that is supposed to mean, it obviously indicates that the coverage is working. I have also checked the 3 Mobile coverage and that too implies good coverage for my area. But that’s not the case. A more realistic view of your coverage can be found here: https://mastdata.com/resources/coverage-map.aspx?mnc=20&gen=4&lat=51.527434&lng=-0.908808&z=14 By selecting ‘3’ from the icons on the top left corner you can get a better idea of what network coverage is actually like in my area. It’s basically non-existent. Today, while at work, my phone went from ‘No Network - emergency calls only’ to H+ to 4g. While H+ and 4g barely worked if at all. And Yes, I did restart my phone and no, it didn’t make any difference. To add to this from Friday 30th June 2023 until Tuesday 2nd July 2023 we were unable to make or receive phone calls. We were told by your support online chat on Sunday 2nd of June 2023 to wait for 48 hours ! It’s a good job we kept our landline. To be honest I would lie to end my contract with ID Mobile but I don’t see why I should have to pay the estimated final bill because the performance has been so poor.

Hello, I am trying to find a proof of purchase that is needed to send off to repair to see if it is in warranty. If anyone could help it would be great. Thanks, Lauren

Hi, My brother is coming to UK to visit us. Is ther a way to have an extra temporary sim card added to my account so I can share my data? I already have 200 GB accumulated data that he could use. Is this something that can be done or do I have to register a different account with a 1month sim ? Thanks Olivier

When I placed my order I got an email saying: You will receive your eGift once you have completed your order and this purchase has been validated by iD Mobile. Details of how to receive your gift will be sent to the email address provided after 90 days from your purchase. That was on 28th March, 2023 - no email yet! Can someone contact me please?

Why have you charged me £70 last month ? If I knew you would be charging me randomly I would not have changed to you, my bill tells me nothing ??,,

Just received a sim . New customer porting number 9th august . Receiving lots of emails about registration ID mobile account/ app. Direct debit . Bill ready and I can’t register because it will only let me register with the ID mobile provided. Not very confident in moving now . So much hassle. And as I can’t view the bill what am I actually paying for. I believe I have 30 days to send the sim back.

I have been unable to make/receive calls and texts for a week. I have tried all of the suggestions made online- the simple ones, anyway. I have spent literally hours trying to sort this, the main frustration being that I can get no support. ID’s chat function is not working (and I’ve disabled my ad-blocker) and the contact process is impossible to follow. I found one website which said that the network is down (I’m in Plymouth) due to engineering work but I’m not sure whether that’s true.Has anyone got a suggestion for me to get some customer service?

I ordered 2no mobile phones this morning from ID (IPhone 13 & Honor 90) They were processed ok and then I received an email advising me of an issue & to call ID. Upon speaking to an advisor i was informed (eventually) that there is a 1no phone per customer policy which i cannot find any information on. This must be a mistake as I have had 4no mobiles with EE in the past without issue!! Can someone confirm this statement please? It seems odd if true that ID are effectively turning down additional revenue streams…….crazy business decision!!

Any ideas? Tried in different browsers, normal and incognito, etc.