My iD.

My phone was stolen and I want a proof of usage and barring.

What should I do as I need to pay my bill but I don't get paid still Monday

I have finished my payment, so why still sending bills for me

Hi, I’ve upgraded from contract to a SIM only deal To keep my existing number do I have to request a PAC code? Thanks Millie

I recently changed from o2 to ID and took my old number with me. The number has been disconnected from o2 for over 24 hours but still isn’t working with ID. I can’t access live chat, can’t find a phone number to call and every piece of information I can find on this site is absolutely useless! I cannot receive calls or text messages and can’t even set up and ID account as it says my details do not match your records. This is a really horrible first time experience with a new network because it’s actually impossible to get some bloody help!

I was under the impression the contract I was taking out for my son was unlimited data only to find out after a couple of months that it is only 5gb of data?

Hi, I am stuck!! I requested a pac code to move over to ID mobile, I can’t remember if I submitted this when I placed order but anyway my number switched the following day from setting phone up. The issue is that when I am trying to login to ID mobile app it is not registering my number from previous network but does recognise new mobile number issued by ID mobile?? I have contacted my previous provider to ask whether the pac code has been used and they can only tell me it was issued! I don’t understand how I am using ID mobile network in my new phone with my old number if it has not been ported over. I am concerned that my contract with previous provider will continue to run until they get notification that OAC code has been used.

Hi 👋 I got my number transferred from my old network to id mobile I had a text saying that my number is transferred & on my phone it shows my number I had transfered over I.e in the status & info bit also on the id app but I just sent a text message & it shows the number that id mobile gave me can anyone tell me why pls ?.

My partner purchased an iphone 15 pro to give to me for christmas. It was purchased from ebay a couple of months ago as new and we had tested the phone to check to see if it was working ok and if my sim would work in it. All was good so we packed it up. Yesterday when I received the phone the network would not connect on looking in the settings network provider lock says no sim restrictions, but network says not available and when i press that it says phone not allowed. I cant understand why when we got the phone it was working but now it is not. Please help.

I have the PAC code and trying to switch my old Vodafone nr to ID mobile but it doesn’t work it says transaction ID I only have order id can’t find anywhere

Trying to log in to ID mobile but when registering my account I am not receiving the passcode that should be sent to my email. Tried on app and online. Tried resending. Not in junk mail. Have reinstalled app. Still not receiving the verification email from ID mobile.

i’ll like to request for my PUK code

I am on a sim only plan of 200GB per month, i’m about 6 months through a 12 month contract. I’d like to change/upgrade it to an unlimited data sim-only plan and i’m happy to pay more and have the 12 month contract length start again. In my account it says there are no options when i click on ‘change my plan’, but do ID mobile really not want to accept more money from an existing customer tying them in for another 12 months? I tried asking on the live chat and after a while they said yes, there is nothing they can do until contract is up apart from buying expensive addon data. I just wanted to check this is correct. as it seems crazy…. Thanks

Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract. Id are happy to keep charging me for a service I am unable to use! Any assistance would be greatly appreciated please.

I’m visiting Australia and Antigua within the next 6 months, will I be charged roaming fees? Both of the above are on the international roaming list, but I’m not 100% certain this means I won’t be charged when visiting.

how can I request ID Mobile to perform a routing reset on a number. My previous network has stated that this needs to be done as they have done everything from their side. I was changing two phones from SKY to ID mobile at the same time and they gave one PAC for both. Unfortunately something messed up and only one of the numbers got handled properly which has left one phone still on the new ID mobile number. Any help would be very much appreciated.

I'm trying to call numbers in the Netherlands and keep getting this message. I have unlimited call minutes and well within data limit. What is the problem?

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Hey all, Just wondering if anyone knows when iD will be getting IPv6? I’m considering switching to iD but I often have issues surrounding CGNAT, which I get around by using IPv6. I’ve got an iD SIM at the moment for testing which does not support IPv6 Many thanks!

To Whom It May Concern, I recently asked for 2 fraudulent activities to be investigated on my account, quoting both crime incident numbers and I was advised that they would be investigated and someone would get back to me, this was on 13th December and there has been no attempt from ID Mobile to contact me.As my bank account was successfully hacked on the first occasion and an attempt was made on the second occasion, I no longer have any faith in ID Mobile’s security and I want to leave with immediate effect, without occurring any charges. I’ve given you the courtesy, for almost 4 weeks, to reply to me but you haven’t even acknowledged my complaint, which is totally unacceptable and I no longer want to be part of a community that doesn’t even care enough about their customers to reply to them regarding such a serious issue. I look forward to your immediate reply and confirmation that you will close my account without any charges! Yours faithfully Margaret Keane

So it's my upgrade day today and I wanted a s24 ultra but the upgrade deals they are showing me arnt what I'm willing to pay when I can see new customers getting a better deal. So my question is if I don't upgrade and finish my contract can I then do a new customer deal I've found and keep my current number?

A big thank you to Anda at customer services they helped me out so much & I'm really appreciative of the help 😀. I'm really gutted though because I couldn't find out how to leave feedback even though Anda try to explain I couldn't work it out if any I'd employee knows of Anda please apologise for me & hope this message gets to Anda's boss top marks in the help I got 😀

Hi I paid twice 1 payment on the 26th Dec then another 2nd Jan - please refund this payment… next pay should be 26th not 2nd please help thanks mike

Hi - i recently advised Carphone Warehouse that i wished to cancel my contract within the cooling off period due to poor coverage (couldn’t make calls or texts outside of home other than Wfi calls). I have since returned the phone via DPD and received notification that it has been received (return to be formally processed i believe). in the meantime i ported my number but have now received a final bill from ID Mobile showing £900 or early termination charges - will a revised bill be issued once Currys process my return and update ID Mobile? Surely there cannot be early termination charges if i give notice to Carphone Warehouse within my cooling off period? ID Mobile Live Chat also confirmed i was within my cooling off period too, so a little confused. Cheers

I have a spend cap of £0 as I have unlimited calls and never make other types of calls. I am trying to call mobile numbers, all UK based, for a service worker. I keep getting the message that I’m unable to due to my spend cap. I’ve tried all different mobiles and I keep getting the message but have no issue calling numbers in my contacts. Why is this?