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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 508 Topics
  • 1,552 Replies
508 Topics
Manda Ellen
New
 Contributor
posted inPlan Changes & Upgrades.
not received currys voucher
Have not received my Currys £50 voucher after getting my pixel 8a phone back in December.
383
Tyler C
Z
New
 Contributor
asked inPlan Changes & Upgrades.
downloading documents from upgrade onto phone
How to download your documents onto your phone when upgrading as it won’t upload when I press the download button and now it’s went off and I can’t get it back again as the upgrade is now complete.
153
Tyler C
N
Community Member
asked inPlan Changes & Upgrades.
Sim only upgrade
Hi, I want to upgrade to sim only but in my upgrade choices it is only giving me unlimited data options and I only want less than 30gb, I can get this through the website as a different customer but not my upgrade?
591
Tom
D
Community Member
posted inPlan Changes & Upgrades.
help with pay monthly SIM to a new phone with contract?
Hi all, I am currently on a SIM only monthly plan with iD, but I want to get a new phone on contract with iD as the network. If I purchase an ‘Upgrade’ contract from somewhere like Carphone Warehouse, with iD as the network provider, will I keep my current phone number?
1004
Tom
Bexi Bee
Community Member
asked inPlan Changes & Upgrades.
upgrade to handset from sim only
I currently have an 18 month sim only contract which doesn’t run out for another year . Can I upgrade to a contract with phone ?
492
Tom
AAnna Fairbairn
Community Member
asked inPlan Changes & Upgrades.
Upgrade
Hi, I am looking to upgrade my mobile phone as the one I have is smashed on both sides and slowly about to shut down. I have a contract ending march 2026 but I would like to upgrade my device before then if possible? Many thanks
322
Tyler C
L
Community Member
asked inPlan Changes & Upgrades.
Upgrade
So i’m due my upgrade today, but it still says i can’t and that it’s too early yet it says “Your eligibility date is 07/03/2025 which is today.. Just wondering when i’ll be able to upgrade, i don’t want to be waiting for ages
1883
Tyler C
Erin Marsh
Community Member
asked inPlan Changes & Upgrades.
Upgrade offer
I upgraded my plan and phone yesterday. The upgrade included Samsung ear pods and £100 cashback. I have not received an email or any details of what or how to claim either of these.
1634
Tyler C
Chris Belgrove
Community Member
asked inPlan Changes & Upgrades.
upgrade
My upgrade date is today, but ID mobile state it's too early to upgrade, whilst staying today's date. Any ideas why?
765
Tyler C
B
Community Member
asked inPlan Changes & Upgrades.
Match Upgrade to avoid triangle port
I am currently on a Sim only contract with IDMobile but saw a deal on IDmobiles website for a PAYM contract. I have signed up for that contract and will receive the phone today but have found out you cant port a number through the same network. To avoid a ‘triangle port’, can IDMobile match the PAYM deal I saw on their website so that I can cancel the new contract but keep the phone due to be received today and have it as an ‘upgrade’ instead of a new contract? Incidentally, I am outside of my minimum contract on my Sim only deal so surprised that the ‘upgrade’ deals currently available aren’t even close to new contracts being offered on IDMobiles own website?
682
Tom
H
New
 Contributor
asked inPlan Changes & Upgrades.
Upgrade sim only to new phone contract
Hi, I currently have a SIM only monthly contract that I have had for over a year. I want to get a new phone and remain with ID. I have seen a 24 month contract deal with Carphone Warehouse stilll with ID, I wish to retain my mobile number is this possible? If so how do I go about it?
692
Tom
Cycling seamstress
New
 Contributor
posted inPlan Changes & Upgrades.
can i upgrade to more GB when I’ve just stsrted using my esim?
I got an e sim activated on 20/02/25, I’ve used 80% of my allowance. Can i buy a new eSIM?
274
N
Sinéad Alder
Community Member
posted inPlan Changes & Upgrades.
upgrade
ID are telling me that I can upgrade today 6/3/25 but when I go on the upgrade section it’s telling me I’m not due to upgrade yet, it tells me I can upgrade on the 6/3/25 today is 6/3/25 so I’m confused
522
N
Arrobs90
Community Member
asked inPlan Changes & Upgrades.
upgrade
I am allowed to have upgrade today but it won't allowed me to have it ?
612
N
B
Active Contributor
asked inPlan Changes & Upgrades.
question
For any new customer joining a mobile provider from the start of 2025, Ofcom has banned price rises from being linked to the inflation rate. Can you please find out how much exactly the price will increase annually in April for new iD mobile customers from January 2025?
34312
Tom
Joe Duff
New
 Contributor
asked inPlan Changes & Upgrades.
app is saying its too early to upgrade but it should be today
Hi I am wanting to upgrade my handset but the app is saying it's too early. I'm eligible as of today and can't find a number to speak to somebody about it. I have had zero issues with id this past 2 years but this is really putting me off renewing with id can anybody help please?
1824
N
Brent7272
New
 Contributor
posted inPlan Changes & Upgrades.
id trade in extra cash.
Hi has anyone noticed on the upgrade offers or extra plan offers that receive extra cash on trade in which applies to one of the phones I'm looking at doesn't actually have this offer when you click on any of the Google pixel phones even though on the header all the pixels have extre cash on trade in and the Google pixel 9xl says extra £200 but click on the phone then the offer isn't there.I have looked at all other phone makes with the same extra cash offer and it's clearly on every phone when you click on them so do you think the offer is an error or something else? I have also looked on the list of offers on ID and the pixels aren't listed so if I buy one of them with the xtra trade in value have I been misled by ID and how can I contact them? Thanks Brent.
853
Tom
Nairda R-ski
Community Member
asked inPlan Changes & Upgrades.
upgrade
Why I can't see anymore my upgrade date
262
Tom
Callum Swadling
Community Member
posted inPlan Changes & Upgrades.
wont let me upgrade
Hello can anyone help it’s saying that I can upgrade today but when I log in it’s says it’s to early u can upgrade on the 1/3/25 and that’s today but it won’t let me
1043
Tom
M
New
 Contributor
asked inPlan Changes & Upgrades.
faulty phone / end contract early
Is it possible to cancel a contract early and start a new one . i got a samsung flip 5 last year but it developed screen issues after 9 months and is now unusable samsung have refused to repair it under warranty saying it has been dropped which it has not. my contract is not up untill november and im stuck using a old mobile which is outdated and im not gettting the benefits of my data allowance
3649
Tom
R
New
 Contributor
asked inPlan Changes & Upgrades.
changing to ID sim only after current ID contract ends
Hi I'm trying to swap to ID sim only when my current pay monthly ID contact comes to an end in 29 days. I've followed the advice given in the community forum but I don't get the option to swap to a new sim only plan when I click on the “change my plan” button. What am I doing wrong? Do I have to wait until the last day of my current contract (29 days) or will that mean I have to pay for an additional month at my current rate? I cannot find a way to contact ID to sort this out. The chat bot assistant just referred me to links in the community forums.
1631
Kash M
R
Community Member
asked inPlan Changes & Upgrades.
Upgrade offer scam
I have recieved my upgrade offer today, iphone 16 unlimited everything £29 upfront and £47.99pm i looked on the id mobile for the same deal for new customer for £29 upfront and £43.90pm i have also been trying to change my number for the past few months but not willing to pay the extortionate charge by id mobile so i was thinking; would it be better to start a new contract and get my new number free and still save on the contract, but the service i have had has been poor so maybe just switch to another network and sim only as my phone is still like new, i not willing to call them again and chase a better deal as this is jot how thia ahould work they should try and keep loyal customers!
90014
Tyler C
M
New
 Contributor
asked inPlan Changes & Upgrades.
Upgrade
I expected the option to upgrade today but the option has not appeared in the id mobile app.
1534
Tyler C
P
Community Member
posted inPlan Changes & Upgrades.
upgrade
It is saying I’m not eligible for upgrade until the 28/02/2025 but that is today and still isn’t giving me an option to upgrade ?
512
Tyler C
J
Community Member
posted inPlan Changes & Upgrades.
upgrade
Hi can you tell me why I can't get an upgrade when I pay my bill every month, this phone I currently have had a smashed screen and I really need a phone for work etc
401
Kash M
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