Roaming & International.

I am going to Morocco, which isn’t covered by iD free roaming. Am I right in assuming that there are no charges if I use WiFi? This is not explained. If so, providing I use 'airplane mode' when I am out of reach of WiFi, I can avoid roaming charges.

Hi I had problems accessing my data when in Switzerland. I carried out all of the steps recommended in various feeds while connecting to WiFi at Geneva airport, but even though my phone showed as having 4G, I was not able to use my data, which was a huge panic as I needed to use the navigation. I was there for a week and did not manage to resolve the issues. How do I use data in Switzerland? Will I have this same issue when I go to Italy later this month?Thanks, Mallory

I'm going to Bosnia next week and will be travelling through France, Belgium, Germany, Austria, Slovenia, Croatia which all appear in the group 2 list. Bosnia doesn't but it is in the roaming partners list. Am I ok to use data in Bosnia? I'm a bit confused by the list!

Why are countries like USA, UAE who attract millions of UK visitors not included in ID Mobile roaming plans?

I’m afraid I’m not very knowledgeable about these things and am very confused as to how I can use my iPhone whilst visiting Australia. We will only be there for a couple of weeks but will need to be able to call the UK and have access to emails etc. Can anyone explain in simple terms what our options are please?

Same problem I am having. Anyone for ID there?

Hi, I am trying to find the cost of calling Spain from the UK. The links I have found are not working for me. Does anyone have this information?

Hi I’ve recently been to Switzerland & Slovenia. I’ve been able to make calls, but unable to receive any. The person calling is getting the engaged tone. Very frustrating as I travel a lot. Thanks Andrea

Hello guys, Actually I can NOT using any allowance of my account in Italy, France so I reviewed all topic of Roaming and free Roaming destinations but still doesn’t work for me. Anyone can help me how use my allowance in France? Appreciate your help in advance. kind regards Kourosh

Hi I'm currently in the US and I recently changed my cap to £50 and using mobile data still isn't working. I've tried doing the APN to change network but it isnt working and I've reset the phone multiple times. I've turned on roaming on both the phone settings and the ID mobile app but its still not working. Any fix?

why is Holland/Netherlands not on the list for free international roaming, its also not on the list for having no international roaming so which one is it?

im travelling to USA in a month. I see charges for international roaming, but I am wondering, do I get charged if I receive a text, or receive a call even if I don't answer the call? what if I answer the call, I assume I then get charged? thanks.

Hi, pretty much as mentioned in the title: I set a cap of £5 on my sim when originally setting up. If I use my sim abroad, and exceed my roaming allowance 30Gb will the data cut out after using the additional £5 cap? I don’t want any nasty surprises in the bill department when I get back! Thanks

Hi, I split my business time between Guernsey and the UK, spending about 50% of time in each place. If I had an id Mobile SIM it would work in both places, are there any caps on usage of roaming data and minutes (in Guernsey) Vs domestic minutes (in UK) other than the plan I buy? R.

I have a pay as you go sim. I've topped up so I definitely have the funds. Sometimes international calls work, sometimes it doesn't. It's very frustrating. I'm mainly calling Nigeria. The country code is added to the phone number. When the call doesn't work, it doesn't ring but the call appears connected so I start getting charged. Then I get this text "Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges" International calls is enabled in my account, and like I said, I can sometimes make calls to the same numbers and sometimes I can't without changing anything.

I am travelling to Singapore soon but the last time I was there (June), I was not able to use my phone unless it was connected to wifi. Roaming was ON. What are the steps for being able to make/receive calls and messages?

How much does it cost to make and receive calls whilst out at sea?

I’m in Turkey just now and had to make a call back to the UK, but have had a message saying my credit limit has been reached and now my phone doesn’t connect at all, even if someone is calling me. How can I sort this please?

iD used to have a policy that customers who signed up before a certain date (20 June 2023 ?) were not subject to the the 30 Gb limit on roaming in the EU, then newly introduced. This policy was explicit, as was the fact that it would continue to apply, even if the plan was changed - as long as one had been a customer before that critical date. I can no longer find this information anywhere on the iD website. Can anyone help me with the following questions: Am I correct in asserting that the 30Gb limit should not apply to customers who signed up before a certain date? What is that critical date? Does anyone have a copy of the policy wording previously available on the iD website. Am I correct in believing that iD has now removed all mention of this policy from its website? Has iD been trying to enforce a 30Gb international roaming limit on other customers who should not be subject to such a limit? Thanks

I have just been sent a roaming alert when I have had roaming switched off since the start of the trip - by ferry, so potentially expensive. Has anyone else experienced this? Am I likely to be charged?

Can I was my phone data free in Lanzarote

I can’t find Turkey on either of the ID roaming lists! Please can someone tell me the best and cheapest way for my daughter to use Internet/data on her phone whilst in Turkey. She will be there for two weeks. I would like to be able to keep in touch via What’s App and she needs to use Internet for work/study also.

My daughter’s ID iPhone is not working in France, I have checked that roaming is enabled on the app and the phone, however she hasn’t even received the standard text as she entered the country. She has used the plan in Spain previously with no issues. Any advice appreciated.

Can I buy a roaming package for when I go to Turkey?

Hi, Our son is in France on a school trip and has our ID mobile phone, we are unable to call or text him, when we call we are receiving a message that says “The number you have dialled cannot receive this call”. Account settings are set up correctly, both with ticks in the international & roaming sections. Please can someone advise ASAP