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i have a premium charge 61033 on my phone bill £1.50, i do not know what this is for can you please help

I've recently moved to ID mobile and now when I'm using data it won't let me use my Nationwide banking app. It says I have an insecure connection. This worked on my previous phone network with no issues. The Nationwide said the issue is with the network. Has anyone else experienced this? How do I fix this? If I can't resolve this I will leave ID and move back to other network.

DPD failed to deliver my new phone on Sunday. Sent back to Currys by DPD. Called DPD they cant help. Called Currys they said cant help because when I give my details it says restrictive access. Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me. Who should I contact to get phone delivered??

I’ve recently moved across to idmobile (about 2-3 weeks) and think I may have made a huge mistake!! The signal and network coverage are terrible, I’ve noticed a huge difference from my previous provider. I’ve checked the signal checker etc and although it says coverage, I have 1 bar and cannot load anything. I cannot load anything at London Waterloo despite it saying 4g, can’t even buy my train ticket!!! My handset is new so it’s not that either, just bad coverage. Any ideas as how can I do 2 years never knowing if I’ll have signal??

I’ve been with ID for years and occasionally update my monthly plan. Since last autumn wifi calling at home doesn’t appear to work at all for incoming calls and after disabling that almost no calls appear to get through (poor cell reception area usually 1 bar 4 or 5G, a few houses either way and there’s a better 1-2 bar 5G signal). Although the iPhone doesn’t ring to inform of an incoming call, the missed call notification pops up seconds later. This has now become serious as no calls from the NHS can get through, recently they redialled 16 times in 90 seconds to no avail. It’s a booking service that can only be delivered over the phone, frustratingly. Yesterday I was standing in a park with good 5G service with a friend and they could not get through receiving a “user not available”. I’ve followed the advice on the forum with regard to changes in Settings > Mobile Services save for the reference to APN which isn’t present in iOS 18? Can you help?

I’m planning to visit France in the summer. The connection quality between providers varies a lot in the region I am visiting (rural Nièvre). Which provider will my SIM card connect to while roaming in France?

I have 97gb left of my 100gb a month allowance. But last nivht an add on of 15gb fir 30.00 pound was added to my account. As i only use 30gb a month, and i did not request the add on, how was this possible. No one else has access to my phone. Live chat did not give me a satisafactory reply. I feel i,ve been ripped off for £30.00, as i donot need the 15gb as i have 97gb left. Very unhappy

I cannot make calls from Europe i am using the correct codes. it says not authorising

Hello :) I’ve only been with iD for a handful of months, and I’m on day 2 of a holiday in France. I’m getting texts from iD that suggest I’m somehow racking up unexpected costs. I’m on 90Gb of data per month which I don’t get anywhere near consuming, roaming in EU is supposed to be at no additional cost provided calls/texts/data remain within the plan threshold. The texts say things like ‘please be aware that you’ve started using chargeable services whilst roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15 per MB.’ or ‘you’ve now used 100% of your credit limit. To use any chargeable services you’ll need to log in to the iD mobile app’ I spent a really frustrating hour doing ‘live chat’ on day 1 of the holiday because the above was very worrying. I got cut off by the first agent after 25 minutes of plodding through questions like ‘confirm your mobile number’ with 5 minute waits between any acknowledgements. After 30 minutes with the second agent, they kindly confirmed that I should not face any extra charges whilst in France as I’d be using my UK allowance. The App shows under a box titled ‘Data Remaining’ that I have 177.8GB / 90 GB and that it renews in 6 days. I’ve seen non-sensical things like this from other operators and it normally occurs when you’ve used very little of your allowance in previous months. So unless there’s been some huge technical glitch and for the first time in my life I’ve managed to consume all of my UK allowance some how (I give this scenario less than 0.1% likelihood), why is iDmobile trying to spoil my holiday with the above texts?? I’ve made no voice calls and sent no texts since arriving overseas. I have used some data to listen to music, browse the internet. The bills section of the App says that my ‘next bill so far’ will be £20 higher than my plan after 1 day of holiday. The agent could offer no reason for this and as it was not yet an invoice told me to just wait for another week until the invoice will be issued. I don’t fancy leaving this situation mounting up a bunch of debt I don’t understand until it is hard coded into a formal bill. Any ideas?

Hi, how do I arrange for my Curry’s gift card to be re delivered to me? DPD tried but I was out and now the tracking says it’s been returned to sender!

I have upgraded my plan that should cone with New phone and headphones. Unfortunately I got an email that says "Although the Google Pixel 8 256GB Rose you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon." What is soon? Also, I cannot claim my promo headphones from Google if I don't have my phone. I'm afraid this promo will end and I still will be without phone.

Formal Complaint Regarding Persistent Poor Mobile Reception and Call Quality Dear ID Mobile, I am writing to formally express my profound dissatisfaction with the persistent poor mobile reception and unacceptable call quality I have been experiencing at my location, NW11, since the commencement of my contract in March 2024. In an attempt to mitigate these issues, I have resorted to utilising Wi-Fi calling on the mobile phone settings and that has made very little difference. However, this has proven to be an inadequate solution, as the line continues to cut off intermittently, particularly during crucial moments such as when I am reading digits or relaying sensitive information like account details or telephone numbers or even spelling an address out. These persistent connectivity problems have caused me significant inconvenience and frustration. However, the situation has recently escalated to an intolerable level. To further emphasis the severity of this issue, I have conducted comparative testing using a Vodafone SIM card within the same phone and location. In stark contrast to my experience with ID Mobile, the Vodafone SIM card consistently provides clear and uninterrupted call quality, demonstrating that the problem is unequivocally linked to ID Mobile's network coverage in my area. I have raised a complaint already on 04/02/2025 - I found the online service very poor - Incredibly poor. I have ordered a new sim. As an example of a call: on 04/02/2025 at 14:13pm I had to repeat my account numbers 4 time on the call. I was on hold for a very long time, and the customer service rep said this is the worst line they have ever heard. They felt that I was calling from Abroad. On 3/02 - I had a call with a bank and there was a delay of 5-7 seconds between my voice reaching the other party. TThis was akward and led me to anxiety and feelings of extreme streess. I, therefore, implore you to conduct a thorough investigation into the network coverage and call quality issues plaguing. Following this investigation, I expect concrete and effective measures to be taken to rectify the signal strength and overall reliability of your service in my location. Given the protracted nature of this issue and its detrimental impact on both my personal communication, I want to leave id mobile. Should ID Mobile be unable to provide a satisfactory resolution to this matter within a reasonable timeframe, I request the option to terminate my contract prematurely without incurring any financial penalties. This would allow me to seek an alternative provider that can reliably meet my communication needs. Throughout this process, I expect prompt and transparent communication from ID Mobile, including a clear timeline for the investigation and resolution of this issue. I also request regular updates on the progress being made to address the network deficiencies in my area. In the interim, while a permanent solution is being implemented, I would appreciate it if ID Mobile could consider providing alternative measures to mitigate the immediate impact on my communication, such as a signal booster for my residence or a temporary phone number with reliable reception. I trust that you will address this complaint with the urgency and attention it deserves. I look forward to your prompt response and a swift resolution to this matter.

Cancel my sim

Cancel sim with code { REMOVED } please

Hiya I have a pac number from o2. I wish to keep my old number. How do I activate it with you guys? Thanks

Hello, I arrived in Geneva to a message from ID saying I’ve used nearly all my data. It’s only just refreshed and I hardly ever use any of it. Came on to the app to see it saying 497/500gb used. But looking on my phone it says I’ve only used 117gb this current period. What’s going on? I’ve tried all the creating phone etc. Please help as I’m not in France on holiday and really need my data access!

I have increased data on the wrong mobile plan - I have 2 with u and want to switch it to the correct plan

Did not receive the advertised Apple tv+ link in any email correspondence. Have checked junk mail and order confirmation. Please advise how to redeem this offer. Thanks

Going away for 5 days soon. 1 day Netherlands & 4 days Germany. Not been abroad since switching to iD. Any advice at all ? Seen some people have glitches. Anything specific to do before I go ? When I arrive ? Fair usage ? How much, ? probably going to use maps & WhatsApp a lot.

Just lately when I'm on a call the person on the phone has said that I keep dropping out and they can't hear me. It doesn't happen all the time and as a driver I travel the UK so can't really pinpoint where it happens. I get the same thing happen when using a Bluetooth or without. I've reset the network settings, switched the phone off several times, turned airplane mode off and on and it still does it. The phone is only 4 months old so it's surely not that. Any ideas would be greatly appreciated

I have been trying to port my old number from Lebara for a couple weeks now and I still can’t port it over. I spoke with livechat on the 15th who said that I would definitely be able to port on the 16th. I waited a week on the off chance the technical problems hadn’t been solved. I have tried again today but I am still receiving the same error I’m a little upset my this service as I am currently paying for two phone contracts simultaneously whilst attempting to port over my old number. Who do I need to speak to get assistance with this?

I have registered 3 times for 3 accounts for myself an two children. I have received one SIM card that is for my son, please can you confirm I have another two on the way, as my old 02 account has been deactivated

It has usually let me sign into the app with face recognition but recently it signed me out and when i put my details in it says they are in correct i’ve tried changing my passwords and everything and it’s also saying they don’t have any records of my account when i put my DOB and name etc anyone know how to fix this?

Hello, I’ve has the email confirming that my switch to ID mobile has been complete, but my phone has zero connection to any network. So it doesn’t feel like it’s complete…

I use an app called ‘Kenwood Traffic powered by INRIX’ this app uses mobile data to send live traffic info to my Garmin satnav. Worked fine until I switched from Vodafone, now it won’t let me log in. The reason I think it is something to do with the network is because if I turn off mobile data in the app I can log in , but off course the app won’t work as it needs mobile data. Any ideas?