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Credit File Complaint

I need to speak with a human but the live chat has been busy for the day. I’ve received a hit to my credit score as it shows a missed payment. I advised on the live chat last time that the direct debit had been cancelled too soon and needed a payment link, ect when the final one was due.This has set...

Order cancelled

I made an order today and received an email shortly after informing me that my order didn’t pass security checks so was cancelled. I’d like to know why this was and how I can try again. I require a new phone quite soon so aim to sort this ASAP. Thank you

Moving to ID

Contemplating purchase of Xperia 5ii with 20gb, best price on the market just now. However, noticed via trust pilot website quite a few negative reviews particularly in regards to customer services. Seeking opinions from existing customers for confirmation please?

Removing a default from my credit file

Good afternoon, So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago. I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD...

Unlock phone from ID Mobile

Hi I have an old iPhone that I have given to my mum to use, but it is still locked to ID Mobile. How do I get this unlocked please? Thanks

Article Wi-Fi hotspot & tethering

Find out everything you need to know about hotspotting or tethering with iD Mobile.What is hotspotting or tethering?A mobile hotspot is not tied to a physical location, so it allows you to turn your smartphone into an internet router by using your mobile data while you’re on the go. This means you c...

Two numbers/plans on one account?

Hi, I have an iD sim only plan for my Daughter and I manage the account, which is in my name and linked to my email address. I am in the process of switching over to iD myself from EE, again on a sim only plan. Will I be able to manage both plans from the same account or will I have to register/se...

VAT Invoice needed

Please can someone contact me regarding VAT invoices on payments for plan. Can’t find a way to get them on the website. darmish

leaving id

I have tried and tried since yesterday, even emailing carphone warehouse aswell. I am an ID Mobile customer : XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX My plan expires on 22/04/2021 and i wish to leave. I am giving you as of today 12/04/2021 the 30 days notice of my wish to end my contract. I have attempted m...

threatening messages

Been recieving threatening texts, and want to be able to trace the number. Can't talk to ID mobile about it cause they don't seem to have any actual advisors on hand to talk to. Rubbish.

keeping my old number

Porting my pac number on id app is not available what do i do to keep my old number

out of stock order

I placed an order on March 26th for the iPhone 12 pro 512gb which was out of stock and said the expected delivery date is April 27th. I didn't mind waiting as it seemed a good price and I want to know if this delivery day is still correct, as if i go to purchase the phone today, the date has been pu...

content_type.label.conversation OnePlus 9 Pro Wi-Fi calling works fine...

Hi guys,Just thought I'd let you know Wi-Fi calling on the Oneplus 9 pro works fine on ID Mobile even though its not listed in their approved devices. I did buy direct from Oneplus themselves so didn't buy from a carrier but thought I'd just let you know in case anyone was wondering.John.

account restrictions

I've cleared my outstanding balance but restrictions have not been removed

Article Where to get help and support from iD Mobile

Want to manage your account, have a general question or need an answer urgently? We offer different types of support depending on what you’d like help with. Take a look below to find out more. I want to check my allowances, manage my iD account or make a change to my plan. Go to the iD Mobile...

2 payments every month

Hi Just been checking through my bank account and have noticed for the past 6 months 2 payments have been getting taken from my bank on different days. Why

New Sim Card replace current number

I require a new sim & number to replace existing ID number due to all fake calls & texts. How do I get this actioned? Thanks

Article How to Use the iD Community

How to Use the iD Community Here you will find everything you need to know about using the iD Community. There’s a lot to cover, so we’ll try to keep it short and sweet! How to start a new topic/post:Thinking of starting a new topic? Before you take the plunge, lets first outline what a topic is. A...

Cancel a contarct

My father has a phone with you he has requested a PAC code all good. He now needs to cancel his contract. He has no internet access so I am doing it at his request. Can you advise me what I need to do please .. ThanksPaul

Replacement SIM card required

Hi, I am looking for a replacement ID mobile SIM card with the same number and details etc just a different size as I am changing phones and require a nano sized sim. Please could you assist? Thank you.

content_type.label.conversation Billed Despite never receiving product and cancelling

I took a new mobile contract out through yourselves via Carphone warehouse. Long story short I never even received the product before carphone warehouse recalled the product back to them. I immediately rang CW and told them to cancel the contract they told me they would do so via an online chat and...

cancel contact pay off outstanding bill

I need to settle my account, I do not remember my number and cannot log in online. I need my sim to be disconnected. How can I pay my balance. ? I have an acct no

Cancel PAC request before number transfers

I send my PAC number from my old network to ID mobile but now want to withdraw that request and keep the new id mobile number. How to do I cancel the request made earlier today?

How to Upgrade

I want to upgrade from sim only with ID to a monthly contract with ID. Carphone Warehouse offers upgrades but only with Vodaphone. They tell me to go instore to arrange or go direct to ID website. However the ID website has different prices, upfront costs and does not have all the plans advertised...

I need to speak to a person!

Im trying to upgrade my daughters phone but the website is telling me she's not able to upgrade until October 2021, She had the same phone since October 2017! How do i upgrade!?? Please someone help us….

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