Recently active topics.

I've just moved over to id mobile and I've only realised I can't access my voicemail without setting up a mailbox name and recording a personalised message. I don't want to do either of these things. I don't think a mailbox needs a name, and I want a generic recorded message not a personalised one. The voicemail service just hangs up on me if I don't record anything, so what do I do to get around it?? If I can't, at least I'm on a 30 day contract so my stint with id may be quite short...

I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

Hi, My contract date is 09/06/25 however a part of the app says this is the 06/09/2023 which is incorrect. I would like to cancel my contract as I have a new SIM. Regards Kirsty

If I were to upgrade to the new deal of 120gb for £10/ month, keeping the same SIM card, would the upgrade be immediate?

Hi, I can't see to find my email that has the QR code to set up new new esim. Is it possible to get a new QR code or the code for manual set up? Thanks.

I have today reached the end of my 24 month contract and wish to change to a sim only contract, however after repeated tries there is only one sim only contract option available for me to choose from.

I cancelled my eSIM today due to poor reception in my house, however I think I should have waited to see if the phone reception improves now the two phone companies have merged. Is it too late to stop the cancellation? thanks

How can I get my contract start date and when I purchased my new phone so I can claim my free samsung tablet

Hi, if I have requested an esim, but want to use the original sim card instead, can I?

I was offered and agreed to an upgrade . Asked for Google 9A , was sent a Google 7A in a 9A box , I have returned the 7A , but now ID refuse to either process the return , or send the proper phone , major dispute now in place, I now have no phone , but ID insist that I continue to pay new contract ,

I haven’t recivex my sim card

Hi, I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network. i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi. i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi network. I have obviously talked to ID customer Support over chats multiple times and they have Said that it is either the Wi-Fi companies’s problem or Apple’s problem. It is neither , given another sim works perfectly on same device and WiFi network i am at a complete loss , really need this to work as I run a business and cannot receive or make calls at home . I will have to leave ID unless they can fix this. Is there anyone out there that can help? thanks!

I tried enabling data roaming and also extra roaming minutes from India so I expected that SMS from my Indian bank (State Bank Of India) containing my OTP should be received. This is needed to register my sim from iD mobile on to my State bank of India account. I keep getting messages from iD mobile saying that charges would be incurred for roaming but still don’t receive the SMS. Please advice how I can enable this SMS being received from India. This is very important for me as I never had this problem previously with 3 Mobile

Hello, I have 5g showing on my phone but I have no internet?

I am currently in greece but have just recieved a text to say welcome to turkey and that i will be charged

Since switching to id mobile I can’t make calls, the day I was switched I could make calls but since I ported my number over I am now unable to make calls, please help 🤞 mall other services text what’s app fb works fine

Apple has just dropped the iPhone 16e, bringing flagship intelligence and serious power to an incredible price point. If you’ve been waiting for the perfect moment to upgrade without breaking the bank, this is the phone you’ve been looking for. The brains behind the magic. At its heart is the new A18 chip and Apple Intelligence, working together to make your everyday tasks easier and more intuitive. Imagine tidying up photos with a tap, generating custom emojis on the fly, or having a smarter Siri that truly understands you. Paired with Apple’s first-ever C1 modem for faster, more efficient 5G, the iPhone 16e feels effortlessly quick and connected. Buy the iPhone 16e Capture your world like a pro. The camera system is a huge leap forward. The brilliant 48MP main camera doesn't just take stunningly sharp and vibrant photos in any light; it also features a built-in 2x telephoto zoom. This clever design gives you two cameras in one, letting you capture beautiful optical-quality close-ups without needing an extra lens. From perfect portraits to cinematic 4K video, the iPhone 16e makes every moment look incredible. Buy the iPhone 16e Designed for your day. Your content will shine on the brilliant 6.1-inch Super Retina XDR display, where vibrant OLED colours make everything from gaming to watching videos truly pop. You can enjoy it for longer, with a massive battery that lets you go all day without reaching for a charger. For added convenience, the customizable Action Button puts your favourite shortcuts a single press away, and the move to USB-C makes charging and connecting accessories easier than ever. Buy the iPhone 16e The perfect upgrade. The iPhone 16e isn't just a great value; it’s a powerhouse. You get a premium and durable design, a pro-level camera, and cutting-edge AI features, all for a price that makes it the perfect mix of power, performance, and possibility. If you’ve been waiting for the right time to upgrade, the iPhone 16e might just be the perfect mix of power, performance, and price. Buy the iPhone 16e

I used my plan out in cyprus last year and roaming was fine. However I was in spain last week and nothing workwd. The phone was connected to 5g movistar roaming network, ID mible app was tiggled over for roaming and my phone was also set to roaming. It still wouldnt work Had to buy a local spanish sim card for while I wad there. Phone shop said the ID sim was the issue not the handset...any ideas

No data since the 20th of May 2025. Tried the useless chat facility, quite seriously spend nearly 9 hours ! across many days trying to get some answers. Raised formal complaint and then received a call back from someone in the UK. Told within minutes that there is a local cell down. for SEVEN DAYS ? highly unlikely. Although whilst talking to her and fighting to finish a sentence, I did find on the three website that there is service issues in the area. The call eventually broke down because the advisor seems to think its okay to constantly interrupt and shout over me. when asked to let me finish my sentence she slammed down the phone. lovely lady. probably hates men and doesn't like that we might have something valid to say. called back a filed a complaint about the verbal abuse from the previous woman and as the call went on in a reasonable grown up way. I was told that the merger of id mobile and vodaphone last week might well be the problem, he had been speaking to others who also on the same day had been experiencing problems. Anyone else been experiencing problems since the 20th or 22nd as it appears when this merger was advertised. Are we now receiving no service or a bad service as a result ? is there a hidden agenda here ?

Holidays are exciting, but they can get expensive fast. From flights and accommodation to meals and activities, the costs can add up quickly. Luckily, your phone can be your number one ally in keeping your budget in check. Whether you're planning your trip or already on the go, smart mobile use can lead to real savings. This guide shows you how to make your phone work harder for your wallet. Plus, we’re giving away a pair of Ray-Ban Meta Smart Glasses—read on to find out how to enter! Before you travel: Booking smart with apps. One of the biggest expenses of any trip is getting there and finding a place to stay. Apps like Skyscanner are your best friends when it comes to comparing travel prices. Set up alerts for your desired destinations to catch the best deals as soon as they drop. And don't forget to check mobile-only deals on platforms like Airbnb , Booking.com , and Hotels.com . Booking in advance and using flexible date tools can also help you secure the best prices, so start planning early! Budgeting & planning tools. Creating a trip budget is crucial to avoid overspending. Apps like TravelSpend make it easy to set and stick to your budget. Just input your expected expenses, and the app will help you track them in real time. It’ll even work offline, so there’s no need to worry about keeping track of your costs when you’re on a remote tropical island! Another smart move is to pack wisely. Use mobile checklists to ensure you have everything you need, preventing those pricey last-minute buys at the airport or your destination. Travel rewards & cashback. Loyalty and rewards programmes can be a goldmine for savings. Sign up for these through airline, hotel and credit card apps to start earning points and miles. Apps like Rakuten and TopCashback can also help you save money when booking. By stacking loyalty points and discount codes, you can maximise your savings and even get some of your expenses covered. iD Mobile customers can also enjoy exclusive travel deals through iD Perks, available in the iD Mobile app . Plus, there are plenty of other deals across shopping, dining, and entertainment. And the best part? It’s absolutely free for all iD Mobile customers. While you’re on holiday: Fee-free mobile banking. Once you're abroad, managing your money can be a hassle, especially with foreign transaction fees. Banks like Monzo and Starling offer fee-free spending in many countries, which can save you a lot of money. Plus, you get instant notifications for every purchase, allowing you to track your spending in real time. If you lose your card, you can freeze it right from the app. So, there’s no need to spoil your holiday on hold with your bank. Local deals & attractions. Finding affordable options for food and activities is key to sticking to your budget. Google Maps and TripAdvisor are invaluable for this. You can find highly rated, budget-friendly restaurants and attractions with just a few taps. Checking ratings and reviews on the go can help you avoid tourist traps and discover hidden gems that won't break the bank. Restaurant apps like TheFork also make it easy to secure bookings at even top restaurants. Plus, they have discounts and rewards that you can earn while you eat out. Tasty! Save on roaming with iD Mobile. Staying connected while on holiday can be an eyewatering expense, especially when you’re hit with unexpected roaming costs. Fortunately, iD Mobile’s Roam Free service lets you use your UK allowances in over 50 destinations at no extra cost. And if you’re heading somewhere further afield, you can purchase a Roam Beyond Add-on in the iD Mobile app, which offers affordable usage in an expanded list of countries. We’ve just added five new destinations to Roam Beyond: Albania, Canada, Egypt, Qatar, and Thailand. You can now roam affordably in a total of 15 countries beyond Europe: Albania, Australia, Canada, Egypt, Hong Kong, India, Mexico, Morocco, New Zealand, Qatar, South Africa, Switzerland, Thailand, Turkey, and the USA. This way, you can stay connected without worrying about hefty roaming charges. With smart use of your phone, you can cut costs before you even take off and continue saving throughout your trip. Mobile tools, budgeting apps and iD Mobile’s roaming options make managing your money on holiday easier than ever. Prep your phone and your plan, then relax, knowing your budget is under control. Happy travels! Giveaway time! Got a favourite holiday that you always think back to? Maybe it was a relaxing beach escape, a wild city break, or a spontaneous road trip that turned into the adventure of a lifetime? Tell us about your favourite holiday in the comments below for a chance to win a pair of Ray-Ban Meta Smart Glasses—perfect for capturing your next trip in style. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry—the competition closes on 16th June at 23:59!

iD Mobile is 10 years old this May! Can you believe it? A whole decade of smart features, incredible milestones, amazing customers (that’s you), and a whole lot of data under the bridge. Since launching in 2015, we’ve been on a mission to make mobile better, more flexible, more affordable, and way more customer-focused. Whether you’ve been with us since the beginning or just joined the iD Mobile family, we wanted to take a moment to celebrate all the ways we’ve grown together. So grab a slice of cake (virtual or real, completely up to you), and let’s take a fun trip down memory lane The early days (2015–2017). What a month May 2015 was. iD Mobile was launched by Carphone Warehouse, with a big idea: to shake things up with a mobile service that put value, flexibility, and transparency first. We knew there was a better way to do mobile, and we were determined to prove it! Fast forward to June 2017, and we were already making waves with inclusive roaming in 50 destinations , more than any other UK network at the time, meaning no more nasty surprises when you checked your bill after a holiday. And in July that same year , we went for the treble. We combined our Data Rollover , Bill Capping , and Roaming features into one great value plan. So… your unused data didn’t go to waste, you could avoid overspending, and you could use your plan abroad. That’s the kind of smart thinking we’re all about. Growing smarter (2018–2019). As we grew, we got even savvier. In February 2018, we introduced Wi-Fi Calling , a total game-changer for anyone living in a signal black spot. Suddenly, staying connected from your kitchen, basement, or anywhere with Wi-Fi was no problem at all. The very next month, we launched the iD Community , our friendly online hub where customers can get help, share advice, and connect with each other 24/7. And where you can read articles just like this one! Then came a biggie: in June 2019, we reached 1 million subscribers! That’s a lot of smart mobile users. And every single one of you helped us get there. Speed, stars & smart features (2021–2023). Things really picked up pace over the past few years. In April 2021, we rolled out the UK’s fastest 5G , powered by our partner network, Three. That meant super-smooth streaming, lightning-fast gaming, and stress-free video calls — no more buffering, no more lag. And our customers were loving it! By February 2023, we were feeling the love with four-star ratings on both Google Reviews and Trustpilot. Your feedback has been a massive part of our success, and we’re so grateful for all the support you’ve shown. A big year for innovation (2024). This past year has been one of our biggest yet. In March 2024, we gave our app a glow-up. The new iD Mobile app got a fresh new look — now quicker and easier to use than ever. With the updated app, you can track how much data you’ve got left, manage multiple plans under one account (a brand-new feature!), and stay in control of your bills by capping extra charges and checking your usage at a glance. It’s everything you need to manage your plan, right at your fingertips. If you haven’t explored it yet, you can learn more or download it here . Then in April 2024, we launched our eSIM . That means less plastic, faster setup, and more flexibility for everyone. It’s one small change with a big impact — and it’s only the beginning. And the cherry on top? In October 2024, we officially hit 2 million subscribers . That’s right — double the love, double the community, double the iD power. We’re growing faster than ever, and we’re not slowing down! How we’re celebrating! Of course, an anniversary like this calls for some very special celebrations, and we’ve got plenty lined up for you. To start, we’re thrilled to introduce iD Perks — our brand-new rewards platform packed with epic discounts, offers, and savings from some of the biggest names around. It’s our way of saying thanks for sticking with us, and the best part? It’s available to all iD customers at no extra cost. You can explore iD Perks right in the iD Mobile app , making it easy to discover new deals wherever you are. So go on, perk up today! But that’s not all. To make sure you’re getting even more value when you buy an additional plan or upgrade, we’re offering up to 10x the data on selected phone plans and up to 2x the data on SIM-only plans. Yep, you read that right — we’re supercharging your data allowances on new deals and upgrades, so you can get even more out of your mobile experience. Here’s to the next 10 years… From the very beginning, iD Mobile has been built on value, simplicity, and innovation — but the heart of it all has always been you. Our loyal customers, curious newcomers, and Community champions have shaped the past ten years into something truly special. As we look ahead, we’re more excited than ever about what’s to come. Expect even smarter solutions, better experiences, and more ways to stay connected with confidence. Thanks for being part of the journey, here’s to the next ten years of great value! And don’t forget to can check out all our anniversary offers and start enjoying your iD Perks today.

Hi, I’ve read a few threads and it seems to fix the UID error for Apple subscriptions, a new link is required. If this could please be sent to me by someone who is able to, that would be very much appreciated.

Dear ID mobile. Your service Is terrible. Your signal is terrible. I can't get through to anyone. I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available. Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

EE sent me a message to which I had to reply with a specific codeword. But it says message not sent. Why?