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I'm a new ID customer only had it 6 days, coming across from EE. Much more expensive but constant 4G signal.Despite the Three network coverage saying I would get l good indoor and outdoor signal at home, it's really really not. I get a symbol saying H or H+. This is disgusting.  The price i pay for this is not acceptable. My postcode stated good inside and out. My partner who is also has id mobile soesnt have any of these problems hers is constantly 4G. I have put the phones next to each other and she has a signal and i dont. I have a brand new Samsung S24 plus and yet appalling signal. Could it be the sim card considering my partner has absolutely no issues with signal? Can I get another sim card in case this is faulty? It's not workable at the moment.  ThanksDan. 

I cannot connect to 07781 mobile numbers, can someone help me please? Iv always been able to previously but can’t this week. Thank you

What is the problem?  I’ve been closed out of internet access during the day for the past 4 days. I’ve tried every means of kicking internet connection back into life during the day, but I might get just a few seconds of connection before I’m closed out again.  And then, about 18:45, things sort of go back to normal.  This suggests IDMobile/3 Network is manipulating access, but, if that is not the case, what is the problem as regards day-time network access?  And if there is a problem why is there no warning/advice via email - they have my email address!

Still waiting for my data to be increased after agreeing a deal with live chat agent. Currently on 80GB data but should be unlimited. Have the transcript of the deal and told it would be done. Live agent ended chat when I clicked the deal for 80GB and nothing has been adapted since. Anyone else experienced this? Will it be done as burning a lot of time pursuing this. Any help would be more than welcome. Thanks 

Is iD mobile only for i phones.

Why can we not see our usage in the app? Other providers show all the calls, text and data usage within the app including the current day. Can this not be implemented??. I currently have my children with 1p mobile  and I can see what number was called or text today  and the past either daily itemised or monthly summaries, what if any charges and what data was used and if charged. This helps keep REAL time  eye on spend and how much you are over the free data.

https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only/Hi I’m looking to sign up with this offer.I can add this to the basket however I have 2 other family memebers that i wish to include I can’t add another to the basketdo I  have to do each one separately I’d prefer the 3 numbers on one account if poss ?thanks

Hi is there still no cap on roaming in ID mobiles list of roaming free countries? I read a post a couple of months back that said the 30gb limit was not applicable until further notice? 

I read recently that there’s no cap on data usage whilst abroad if your in one of the roam free country’s even though it states there’s a 30gb cap on the app. Is this still true or has it gone back to the cap of 30gb?

We have unlimited data, text and call. i thought roaming charges are included in the plan, so even if in the USA because we have unlimited, we are covered?

Hello, I’m trying to cancel a payment for a rest of the world add on that I signed up for last August. It keeps being added to my bill each month, but I’m not selecting it. On the website it says “Fancy a boost in a country not covered in our 50 free roaming destinations? Get extra data with add-ons that last from 1 day to 10 days. We recommend purchasing a Roam Beyond add-on before you travel to avoid out-of-plan charges.” So I don’t understand how it has been added to my bill for so long. A customer service agent on the live chat would not tell me the expiry date of my add on. Am I stuck with this charge indefinitely? Thank you! 

I have a iPhone XR with an eSIM but it doesn’t have eSIM transfer capability, however my new iPhone 14 does, can you help with doing this transfer?

When you search on here, this seems to be a top issue.  All issues eventually have a “this has all been sorted, please reboot your phone”   Clearly this is a known fault on this network.  Online chat have had me checking all settings, resetting settings and changing sims into another phone.  Don’t waste your time doing this, ITS NOT YOU PHONE.  its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes.  Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t.  I then had to wait until 9am for online chat to open.  Out of the 3 people I have spoken to, its would seem this is a new thing.  Please search here, its happened to many people.  My point for writing this was to try and save anyone the ho

the last times i have been abroad in spain and turkey i have not been able to use data and only wifi could you please check my account for any settings that may be causing this as i’m going abroad this week my two sisters have the exact same account and there’s works okay  

Hi, my PAYG plan expires in a few days but I have run out of data and already topped up once. I would like to renew my PAYG plan now, not wait for it to expire. I also found last time my plan came to an end, it expired and I then had no internet or calls to be able to renew the plan. I had to find WiFi quickly to renew. Is there a way I can renew the plan a day or 2 before it we expires so I can avoid these situations?Thanks

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this? 

I'm new to ID Mobile and I'm having a problem trying to view a website. I have a dual SIM phone and my other SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

How do I get a downloaded transcript of an SMS conversation?

My partner recently purchased her mobile and as per others the delivery says we missed you when we were home. Raised this with ID already and attempted with DPD and they have both said we can only re-request. This has now meant she has no phone for 7 days now with only the ability to re-request delivery through ID Mobile to DPD. Other than being infuriating were now paying for a contract and phone she doesn't have access to. Id like to complain but also have someone message privately to follow this up as the agents on chat have been terrible for those we've had assigned. 

Please can you tell me if I can have an add-on on my current plan for when going to United Arab Emirates. So I don't have to pay loads extra to use my data.

How do I transfer my phone number from my ID Mobile SIM only plan to my new ID Mobile phone contract please? I did not buy the phone and package as a formal upgrade as I got a deal online so the new plan does not show in the app/ my account. Additionally I do not have the original SIM card that came with the phone. I got a replacement SIM from Currys. i already transferred content of original phone to the new one but now cannot make or receive calls or send texts on either phone unless online eg via WhatsApp.  I need a phone for work so am desperate! Thank you in advance.

I have bought a 1 month sim only with a look of upgrading in 6 months.When I click upgrade I get a message saying the plan type can’t be upgraded why not try and change plan instead.will this change in 6 months or do I need to be on another plan for 6 months to be eligible for an upgrade?  Thanks hope this makes sense my sim was bought via Uswitch.

I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

I've had two recent experiences where I've need to call when abroad a business telephone number.In Spain I had to call a Car breakdown service telephone 34 902.In America I had to call a car rental agent telephone  1 800In both situation ID mobile would not allow the call with a recorded message 'Your service does not allow access to this number'. Note... my partner thankfully was able to call in Spain the telephone number that was blocked for me, on their EE mobile; so other mobile companies allow this! Is it possible please to enable access to business telephone numbers when calling from abroad? Is there a premium add on or a configuration change that can be done to enable this as I'm at the point of leaving ID mobile if a solution cannot be provided!  Regards, M