I need to find my account to change the subscription

Hi I am struggling to log into my account as I have a different email and phone number so I can't pay my monthly bill could I please have some assistance

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Deleting your iD online account. To delete your iD online account, please login to the app or my.idmobile.co.uk , head to More > Delete my iD account. This will only cancel your iD online account and NOT your iD Mobile plan. If you would like to cancel your plan, head to Plan > Leave iD. Your personal data. Please review our privacy policy to understand what personal information we collect, why we collect it, what we do with it and the choices you have, including how to access, update and delete information.

Here you can find out everything you need to know about how to cancel an account on behalf of someone else following significant life events: The account holder has passed away. If you’re a relative or friend of someone who has recently passed away, we’re very sorry for your loss. It’s a difficult time, and your loved one’s phone network shouldn’t add to that. We want to make the process for closing their phone plan and disconnecting the line as hassle free as possible. Here’s what you need to do: The account holder has been deployed for military service. When you let us know that a customer has been deployed for military service, collection of any money owed will be placed on hold for 21 days. You’ll have those 21 days to provide evidence that the customer has been deployed overseas. If you fail to provide evidence in this time, collections will restart. The types of evidence we’ll accept are: An Armed Forces contract suspension form from their unit Welfare Officer. An official Minist

As the World Cup rumbles on, stay in the know – and have a laugh along the way – with our pick of the best football-related Twitter accounts. Football 365 | @F365 F365 is always on the ball with the latest football news, which also comes with some high-quality analysis. Their regular writers – and guest bloggers – provide no-holds-barred opinion pieces, and we particularly enjoy their Mediawatch, where they cast a critical eye over the great British press and the way it covers the beautiful game, but not always beautifully. Footy Humour | @FootyHumour This Twitter account is a great way to pass your time. It’s packed with humorous GIFs and loads of funny clips showing things like horrendous goalkeeping mistakes and outrageous timewasting. Fisted Away | @fistedaway Here’s another funny account, but there’s more of an edge to this one. It has its say on the big football issues (and the serious ones too) and there’s no shortage of personal opinion in there. But there’s also plenty to make

I would like to be able make and receive calls on my HUAWEI B525s router with a landline telephone as I could with my EE SIM card. Does anyone know the VOIP settings I need?

How do I delete my community account and questions/answers ?

Please can you delete my community account as I cannot see an option for this in settings. Thanks

I am already a customer, with a specific SIM only plan and phone number, that I use for private life. I want to add a second SIM card and phone number for my professional contacts to keep it separated from private life. It means I am paying already by direct debit, all payments made well and no issue. When I try to add a secon plan, the system ask for my last name, phone number and birth date. But systematically doesn’t recognize me and thus is blocking me. How to deal with that? is there a phone number I can use to contact customer service at ID Mobile and sort out this mystery?

Hi I have two sons (minors) each with a phone on ID. It appears that there are two accounts - one for each of them. How can I get the two accounts merged so I can manage both of them together? TIA

I have kept my previous phone number. Not an ID Number. I “threw” the ID number after I switched my phone number. Now I can’t login to my ID account , because they ask the ID number. What can I do ? Thank you for your help

Can someone please help me? I need to cancel one sim account as I no longer need the sim but I need to keep my other sim account. How do I do this please?

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

ive added a user to my account as per the instructions but now received a message stating PLAN DISCONNECTED against the added number Is there a solution

Last night I upgraded my SIM contract using a link on my account. The upgrade is not showing on my plans and I'm not unsure if it has been processed or if it didn't go through. Impossible to contact anyone via the chat. There are no agents available etc. I do not want to have two ID contracts! Could someone contact me please.

Hi - I moved across to ID from Vodafone at the end of 2024, and received a new iPhone. When I request MFA codes to be sent to my phone number, they don’t arrive. I am unable to access my Microsoft hotmail account, my bank, and now the HMRC - I need some documentation from their site in order to secure a job role that I have been offered. I have tried everything that I can find online to resolve this, but looking back this seems to be a problem that others have faced before? Can someone at ID advise what I need to do? PLEASE - IT IS SO IMPORTANT THIS GETS RESOLVED

I've just been looking at upgrades and I was suddenly blocked from my account. I can't find a relevant topic on the chat. Any ideas?

Hi there, I have recently left the UK but cannot receive code from outside of the UK to login to website and cancel my account. How do I cancel my account so I stop paying every month for a service I can no longer use? Cheers

I ordered a sim, got no confirmation email and am unable to get to speak to an agent without having a id phone number

My ESim has been deactivated so I have had to get a physical SIM. I am unable to register this SIM as I am unable to log into my id account. There seems to be two problems, one is that my number isn't recognised and I get a 'oops something has gone wrong' message, or I get stuck in a loop where it takes me the the Get Started page over and over. I am also unable to access the live chat. I am without a phone that I am paying for. It is very very frustrating.

I have received a final demand notice. i took out a sim only contract which ended up in error due to the fact i already had a contract with id mobile. To move to that contract, id have had to have changed my phone number. So i cancelled it within the 14 day cooling off period. i have been receiving texts saying that i need to pay but when i call id mobile, the automated system says im up to date. help! What do i do?

I have moved abroad and my IDMobile account is no longer useful. I took the sim out of my phone, and lost it. I have never used an online account, just paid every month and all was fine. I want to cancel the monthly sim plan, but I need an online account - which I can’t set up without a code sent to the sim that I no longer have. How do I cancel? I have already paid for 5 months for something I can’t use.

Hi. Not sure why but if I use my PAYG number I'm being charged to my Monthly number. I've been charged for premium rate text messages which should of come out of my PAYG account. I have switched the dual sim when using PAYG so not sure what's going on. Any help please. Thanks.

I am the account holder on my daughter phone, although it is registered an her address and she now pay the bill. There are two points: 1st - My daughter switched to a new plan last month which should mean her bill comes to £10.99 a month; however, a payment of £20.23 was taken on the 22nd July although she did not go over my plan. Though this payment was successful, when she tried to change my direct debit details on the 26th it said a new direct debit could not be set up unless she paid the overdue amount of £20.23. She didn’t realise at this point she had already paid for this month, so she paid the £20.23 manually. She received no confirmation of payment so thought something had gone wrong and paid it again. However, now when she goes to my payment history it says that £20.23 was taken on 22nd July, and two payments of £20.23 were taken on the 26th. So, she is unsure why her bill has come to almost twice the amount it should be and she doesn’t know why she had an overdue payment whe