I have a ID Mobile Sim and PAYG account on my Pixel phone. It currently has nearly £20 in credit. I can send and receive text messages fine  I can get notifications and browse the internet at a decent speed.  I can receive phone calls from my landline and my other mobile phone Yet, when I try to call out to another mobile phone or my landline, everytime I immediately get:- 'You Are Currently Unable To Make Calls, As You Are Out Of Calling Credit'  Searched around, but can’t find anything. Any advice would be appreciated?  

I keep getting text messages from a company called CRS saying I have a debt owed via ID mobile in regards to a Samsung J6 Plus Grey. I have never had this type of phone. Can someone please contact me regarding this

I keep getting text messages from a company called CRS saying I have a debt owed via ID mobile in regards to a Samsung J6 Plus Grey. I have never had this type of phone. Can someone please contact me regarding this

The eSIM I received a few weeks ago has stopped working in my iPhone SE. I can’t make or receive calls on it. I pay monthly for this service and it just doesn’t work. Is there a customer service person I can ring to help? 

New to ID..  ESIM didn’t work.  Got posted a physical sim.  This doesn’t work. ID say my phone is locked.  My phone says it is not.  Getting NOWHERE with ID on the chat.  Was with 02 and never had any problems before. Any suggestions? 

Hi I’m after a Pac code they keep telling me they have emailed me this code and tell me it will take 30 minutes for the email to arrive. I’ve been waiting and still no email four days and phoned up many a time. With the same scenario happening each time, I have called and emailed numerous times. Don’t know what to do anymore can anyone help me? Maybe I can get an employee that knows what to do much appreciated Hillary?

What can I do if I've had my phone for 11 months now and I just think it's terrible. I record videos in very loud environments (stage) and the quality is appalling. 😭Can I upgrade a year early??? 

I have no idea what is going on. I bought a SIM only deal via Carphone Warehouse and the only reason I did was I was to get a £75 Currys voucher. I've heard nothing. I also never received any emails about my contract, introduction emails etc like you'd normally do when ordering a new SIM contract.  Only a text from CPW stating SIM is on it way. I rang and they said they can't see one? I'm confused, upset and angry I need to find out what's going on where is my Gift card. The advisor tried to send me the emails you should get automatically upon purchasing a contract as I didn't receive anything and they never arrived, I checked every nook and ctannie, spam, etc. I'm confused and I don't know what to do because I've been misold then and I've been with you guys since Dec, Jan bill is due on 4th and I've cancelled DD and will pay with card once I know and have those emails too please and that my Gift card has been sent?

Ive been trying all morning to get through on live chat I dont know whats going on but I am in need of a 24hr extension for my next bill payment it says on the app it is to be paid before the 5/11/25 I can make the payment on the 6th can it be mo ed to then.  ??

Hi.How do I move my number from id to id. I didn't update, because I got a cheaper contract with you trough someone else. Which is strange. Been with you over 2 years and you cant offer me cheaper update than a 3rd party  but what ever. I tried pac, it didn't work I added my new contract to this account.  Ps.  Why do I need to create a new account for id community? I have account and I have and app, and i still have to create another account to get in touch with you.Thanks

I have hit the early upgrade date, but the upgrade deals aren't good. I have 2 months left of my 24 months, can I cancel and pay this off, then start a new ID contract that suits. I would also like yo keep my existing number. 

Why I can’t receive WhatsApp code in my new mobile very frustrating from a week very disappointed 

Hi , I’m ID mobile costumer and my contract is near the end and I would like to transfer my number to another ID mobile number and finish this contract, how can I do this?Thanks 

i want to set up call forwarding  

Me and my wife recently brough 2 contracts from ID. one for an Iphone 16 and one for an Iphone 17. Today we received both phones. I found it odd that both orders where wrong even though they where separate. The phone looked fake straight out of the box. It seemed off. When I turned them both on and searched the files I discovered that the Iphones where androids and not real! They have fake software installed etc. Fake functions the lot!  Do not trust ID at all! In 2 minds on weather the police can do anything about it!

Hello, i have mini router. I put my sim card in my mini router and i cann see the network but i dont have internet and i believe the problem is apn settings. Can you  tell me on every row what i need to write? Thank you 

Receives incoming calls but doesn’t ring out was ok yesterday- tried switching off for 25 mins - still the same

I cannot access my online account via the app. It says I am blocked. I need help with the Asap

I am upgrading my phone, is it the simple case of just putting my sim in that new phone?? Or do I need to do anything