Your iD Account & App.

I changed my account email address, and now when I log in my mobile number is not showing up in the account. How can I reset this? I have a desired email address I would like my idmobile account to use, and an idmobile phone number. I need to match them.

I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

I would like to transfer my daughters phone and number to id mobile. Is it possible to do this from my app and manage/pay for it and my phone from one account?

I am living abroad & have no longer got my SIM card. I am being charged but unsure exactly what as the price seems to have gone up. My contract should be coming to an end if not ended already. I can’t login to my account as it says I need to received confirmation text. Can someone please help so I can access my contract information and see what’s going on.

wifi/roaming has completely stopped literally minutes after I got a text from ID Mobile stating that my SIM activation is in progress. I haven’t requested a new SIM. I believe something fraudulent is being attempted. HAs anyone else had this? CAn somebody help me ????????

Afternoon, all I am feeling very frustrated with iDMobile … I have had an account with iDMobile for a number of years now. About 2 years ago, I needed to set my daughter up with an account. I was not able to add a new account at the time to my existing account. So I needed to create a whole new account, using a different email address, to do this. Now (Feb 2025) I am able to access my orioiganl account, but I cannot get into the account that I set up for my daughter. I would like to have both numbers against the same account, if possible. I am also tryign to upgrade my daughter’s account, so that she has some more data each month. Incredibly frustrating !! Thank you in anticipation, for your help Simon May

i have been unable to use my phone properly for over a month i cant make or receive phone calls at certain times or send and receive messages or correctly use my data for over a month. Could i get a refund on my monthly bill ?as this has been a huge inconvenience

i have been unable to use my phone properly for over a month i cant make or receive phone calls at certain times or send and receive messages or correctly use my data for over a month. Could i get a refund on my monthly bill ?as this has been a huge inconvenience

I am trying to switch my number from 02 and have entered the 9 digit number from the carphone warehouse email I received at time of order However it is still saying the details are incorrect please can you send me the correct transaction number

I've tried multiple times to put my number but it keeps saying that it isn't in records. How do I fix this?

Hi, I was sent an email a couple of days ago asking if my account details were correct. The phone number is incorrect and therefore I can't progress. I've tried calling but cannot get through to anybody on any options whatsoever, all I need is to change the incorrect number you have on record for me!

My wife and I have identical Samsung S21 Ultra phones. We're from the UK but currently in the US and we've got 2 x eSims from ID Mobile ready for when we arrive home next week. I've downloaded the app and set my phone up with no problem, however my wife's phone is not accepting text messages (for verification on the app). I've checked she's on roaming, I've also set the eSim as default for phone calls, messages and data, I've also checked all settings are similar to mine, but she still can't get a text. Can anyone help please?

my dad just informed me that a year ago he lost his ID Mobile which i pay for. He bought a new one from another store which he now pays for. I have tried to cancel his ID Mobile subscription but its not recognised have s mobile number

How do I fix activating my iMessages,nothing at all is working…never had no issues before with other networks.. I’ve done all the usual things like resetting network settings…thanks

We need to upgrade one of our phones. We have 2 phones on different accounts. The one that needs an upgrade we don’t have access to the original email address that we used to log on. We last posted the following: I’ve been with ID for a number of years (two phones on separate accounts). One phone needs an update but we don’t have access to the original email address used. When we try to re register following the instructions on the help page “I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?” but continually get the message “sorry your details do not match our records”. Any idea how this can be resolved. We were advise to go through chat & if that didn’t help get back to ID. Chat advised to re-register, which is the original problem. Since then we have been in contact with ID & supplied them with details, name, address phone number etc. But have still not had any resolution to our problem. Anyone got any idea as to where we go from here?

I ordered a phone wednesday, delivered Thursday, but missed as stuck in traffic, came today my son took a day of work, driver didn't even knock and not delivered.. I need the phone as going on holiday late Saturday and my phone is broken.. Help

Why is safe search on although I have deactivated it.. wi fi is fine. Ejected sim card re booted phone etc still no use. No flannel sort it or I will get another supplier It is clearly an id mobile issue. Fix it now. Barry

I am trying to switch my old number and its asking me for my 9 digit transaction number yet the transaction number on my invoice is only 7 digits?

I added another plan to my account for my wife. On my iD app I now have 2 plans both in my name. Can I rename the wifes plan with her name to make it easier to manage the plans?

My daughter was the victim of a malicious attack and all of the people in her WhatsApp group were permanently banned. We want to change her ID mobile number so that she can set up a new WhatsApp account. I have a sim for another network with a suitable number, can I just go ahead and activate it then use a PAC code even though she has her ID contract already running?

I entered the wrong code to verify account and now it says that my name and DOB don’t match and I cannot add the plan to my account.

I have been noticing since last two months that my data seems to disappear without even using it. My mobile phone shows (in settings → Connections → Data Usage) that I have only consumed a few hundred mb but when I login on iD mobile app and website, it shows that I have consumed data in gb’s. I know that I have not used anywhere near that much data. I am not sure if there is an error on iD mobile system or it is a tactic to make people upgrade to get more data spending more money. Can anyone at iD please help resolve this issue?

I’ve been with ID mobile for about a month now and still cant register on the App. It keeps saying details dont match what is on their records. Having chatted to 3 different chat advisors, who confirmed my details do actually match my account, one of them referred me to their ‘technical’ team. That was about 10 days ago and still nothing!!! Why is everything so difficult to sort out. I’m not on FB or X, so I cant contact them via a social media site. I keep getting emails about ‘oh look at this, check this out’ but how can I when I cant even access the App - appalling service!

I’ve been with ID for a number of years (two phones on separate accounts). One phone needs an update but we don’t have access to the original email address used. When we try to re register following the instructions on the help page “I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?” but continually get the message “sorry your details do not match our records”. Any idea how this can be resolved.

Hi there As previous customers at ID Mobile, my partner and I recently upgraded to new phones in December after our 2 year contracts came to an end. I visited a shop to sell our old Samsung phones for cash. He informed me that my partners phone was locked but mine wasn't. Another store also told me the same thing. How is this, how can I check and how can we unlock her phone please? Many thanks for any help