Please ignore 

Hello,I haven’t been able to access the app for several weeks. I’ve changed my password and reinstalled the app multiple times, but the issue persists. Please advise.Also, how can I claim the Samsung Chromebook that came with my phone? I’m concerned I may have missed out due to not being able to access the app.Thank you.

I do not want to renew with ID and would like to give 30 days notice. I have previously requested a pac code which is due to run out on the 1st of may and therefore I would like a new one to comply with my 30 days notice and leave ID on the 20th May

I want to transfer my esim on my new phone

How come i couldn't use the help hub with my existing iD log in details, but had to create a separate one, which isn't made clear. my password wasn't recognised so eventually I opted for 'forgot password' so I could enter the competition, waited for the reset email which never came!! now ive created a separate log in for the Help hub, the competition is closed aaah! I had the winning answer too.

So here goes,I recently terminated a 12 month contract (within 14 days), for our business phone number, and getting a functioning PAC code has been an absolute nightmare.Firstly, the initial PAC code didn't work, after 4 return visits to Live Chat, i eventually got another one directly - which i later found out wasn’t even for our mobile number.Constant discussions with live chat end in “you’ll get your PAC code via text & email within 30mins” yet nothing ever arrives.They refuse to stay on live chat until the 30minute dead line, so i have to go back through all the details over and over again.Can someone PLEASE advise me on what to do.None of the chats will esculate anything, or look ‘deeper’ into what the problem is

I currently have a mobile sim card contract with yourself and have taken a new on out with car phone warehouse which is again by you with a phone. I would like to transfer my new account number to my old on and take the earnt data with me 

I’m currently with ID & have got a new contract  with ID but NOT via an upgrade, just a new contract.  How do I use my pac code to keep my number?thankyou  

How do I know how much data I have left is it on the left hand side or the right hand side and green. Thanks

Hi, where do I see what data I have used so far and what on? Do ID Mobile provide data usage info like other providers? 

I’ve lost me sim card because it shot out of my phone when I was trying to remove it. I need an esim but when I try to get one ID will insist on sending me an sms confirmation code which I cant access because I don’t have a sim!!!!!!!What’s the solution?

My iMessage won’t activate what do I need to do

Hello, Im having very annoying problem with my ID account.  I would like to set up my monthly bundle to be recurring every month but there is no option either on my ID app or on my acc online. I received message multiple times about this possibility yet there is no way to do it. I even tried going to Currys to set up direct debit but customer service guy said he cannot do it and that he never seen pay as you go person having bundle.....   which is stupid because i ve been with ID for around 2 years now. I am getting frustrated and agitated when every month I have to connect to my friends internet in order to repurchase my bundle. I even tried topping up my account with spare money but once my bundle runs out ID app wont let me repurchase new bundle while using top-up money and only when connected to wifi or someone elses internet.Please help , I've had enough!

I bought new number and now try to create account but i forget my number.. I order online on same email adress, could you help me to find out my number and send me on my email 

Dear Team,Ref Complaint number:  496024891The ceo team called me only to have the call terminated by the ceo office.  This is another example of the absolutely abysmal customer service experienced.  Please call up the complaint number and re-call.  The situation is absolutely not resolved. 

Transfered number after eSIM was activated. Now have the wrong details on my iPhone and can’t change them which is causing issue with my incoming calls. Do I need a new eSIM? 

Heya - i signed up on my birthday last October 21st 2025 with my wife, father and mother, they all got their gift card and sadly i didn’t get mine. I reached out to giftcloud weeks ago giving all my information as i still have confirmation of everything - i signed up via moneysaving expert like many others and should have received the 38 pound but nothing and no email update from them after using their contact form - not happy, particularly with no response upon providing all the asked for info - funny thing is i signed up for all my other family and i’m the only one that didn’t get the deal promised and i went first! Don’t know if i can get any help, don’t know where else to go at this point, thanks if anyone that can help sees this

Can’t login to my account. 

Hi, I put the wrong name by accident when I signed up to Id mobile, I have only just noticed this I’m worried because I have been in contact now for 13 months out of 24 month contract, and I have just come to a upgrade opportunity, which I took, but now they are asking to speak with me, which I am worried as it could look like fraud? will I be arrested for fraud?

Hope someone can help me set being able to set up and view bills etc  on 2 SIM only  numbers on the App.I've tried everything phone help tried but couldn't help me.  I'm so fed up with it.I put main number on app it has green dot showing active.I add the other number (both been registered apparently) it isn't active?If I delete first main number so I can view the new one but when added back it's not active?I can't make BOTH ACTIVE to view themHelp please only other things to do  is their  a monthly Sims so I can leave but I do like idmobile apart from the App and online same thing happens ....cannot make 2 activeTeresa 

Hi how do I find out when my contract ends

My account phone number doesn’t match my number and when I call or text people see different numbers however in contract number is correct 

I'd like to cancel my phone going to voicemail. Please advise

Upgraded 2 mouth off and phone isant dissplay

I am trying to change my plan to a sim only contract. When I go to purchase it it comes up with a comment saying I do not have an email attached to my account and that I need to add an email. When I go to do this my email is already there.  please can someone sort this so I can change my plan.  thanks, Alexia