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Your iD Mobile Account & App

Registering for the app and My Account, features, technical support

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santander OTP messages not being recieved

I’ve just switched from O2 to ID and my One Time Passcodes are not coming through from Santander so I can’t access any banking. Santander say the problem is not their end. I’ve been on the live chat and the call handler insists it’s a Santander issue but looking at these threads it’s clearly and...

change name

I need to change my name on my account, but can't see how to do it anywhere.

Adult Restrictions

I have tried to remove the adult restrictions by selecting settings, but when I do there is no toggle for adult content.All I have is Voicemail, Roaming, International and Premiumanyone have any suggestions and please please do not say go to Account, select My Services and slide the toggle...I have...

Cant log into my account

Cant log into my id mobile account to cancel my monthly plan. Please help.

iD Account Registration

I want register but i cant is writing this:Please check your personal details again. At least one is incorrect. For your protection, we can't specify which field needs to be changed

Name on account is wrong

I have received my idmobile sim but noticed my name has been spelt incorrectly, how do i get this changed?

Talk to someone from ID on phone one to one

I need to talk about an email with a person and not a machine, is it possible, and if so how.

Customer Services PIN

You ask me for a pin made up from last 2 digits of phone number and last 2 digits of bank acctt used to pay the bill. My mobile phone is paid for by my company and in their name. They will not release last 2 digits of their ban account number. What can you do to help me please?

Voicemail does not kick in and phone just rings out until it cuts off

My answer machine (voicemail) does not kick in and rings until it cuts off (about 30 seconds). Had the phone a month now and it works fine at the beginning, but when someone was ringing the phone it was lasting too long before voicemail kicked in. So we wanted to change it to 15 seconds for the voic...

new number

Hello hope everyone is well can I get a new number just a new number everything stays the same and how can I do this please do I have to pay for it

I want to cancel my account

i cancelled my contract over two months ago and I d mobile has got the credit agency to chase for more money. I even paid the addtional one month on the contract. I have had enough of this company and i just want to leave can anyone help

Returning customer - cannot register against old account

I am a returning customer to ID mobile after 9 months.I have my new sim, but I am unable to create my account as my email address is still registered to the old expired contract. I get a message saying there’s been use for 6 months.How can get my account activated with my email, or release my email...

Two numbers/plans on one account?

Hi, I have an iD sim only plan for my Daughter and I manage the account, which is in my name and linked to my email address. I am in the process of switching over to iD myself from EE, again on a sim only plan. Will I be able to manage both plans from the same account or will I have to register/se...

2 contracts on 1 account

I have a current account for my son as sim only and have just taken out a new pay monthly phone contract for my daughter. When i go on the app i can only see my sons account but not my daughters. I cannot transfer her old number from an existing phone provider to the new Id mobile account. It wan...

Incorrect Data Allowance

Hi, i have recently joined id with a 5gb data allowance. The dashboard on the app is telling me i only have 2.4gb and i have used over 80% of it. Is there a reason it would have been reduced to 2.4gb instead of the 5gb that i signed up to a month ago??

Changed plan and cant log back in

Hi. I have recently upgraded my plan and now cannot log into my ID mobile account. It says I have changed plan 6 months ago and no longer have a account even though I do, it works and I pay for it! No idea how to tell it

ID App rejecting details

When I enter my details the app rejects details, but not specific on which is wrong/right? Downloaded app on android.

Stopping one number and starting with another

Hi,I need urgent support. I had a plan where I only paid for the service but not for a phone. I tried to upgrade but I couldnt, so I ordered a new phone separately which came with a new number. in the app I stopped my initial plan which should stop tomorrow and my final bill should have come today.I...

Online chat never and option and no other way to contact CS

Why is it that the IDMobile online chat is NEVER active?There seems to be no telephone number published either.How on Gods green earth are we suppose to contact ID Mobile customer service?I’m unable to register an account, it says the email is not valid, but its the one that is used here on the foru...

Cannot login to pay monthly account

Hi I have lost my SIM card and do not know my mobile number as I have not used the sim and cannot remember my password and need to login my account

Can't leave through My Account

I cannot leave through the supposed proper process in 'My Account'. Some time ago I tried to end my contract - because I was no longer using my iD SIM, having replaced it as back-up SIM with an O2 PAYG one - but I was unable to for the following reason. I went through the End My Plan process, unti...

Unable to log in to My Account or the iD Mobile app

Hi, I have lost the security code/ paperwork and log in details for my ID mobile account. I’d be grateful if you could send me details for how to access it. Many Thanks Neil O’Connell

registering my account

how do i register my account if i cannot receive a security. My SIM is in a wifi hub not in a telephone

reset password but lost phone so can't receive texts

Can you please help reset my password as I have forgotten the password to access my account and I have lost my phone so can’t receive texts.

Login fails with email

Login to idmobile main site (not this forum) fails when I use registered email address in username/email box. Login =ok with current username (=my old email adress, no longer registered to idmobile as my email address).

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