Hi - I have seen at least one other person have this problem and there is no satisfactory answer on the community. My verified by visa payments from my phone are all being declined and the bank says it’s because the phone switch to ID has not been done properly. Thanks for any help as this is really turning into a problem for me. Visa are declining every payment. Cheers 

Samsung galaxy s23 FE. My physical sim stopped working. Attempted to install esim, but that didn't work. Just visited a Currys to get a replacement physical sim. I've inserted it, logged in to ID account and, when prompted, typed in the new SIM number. I get an error message saying the sim is already activated. I've gone through the activate process several times and get the same message.

I have downloaded my wife’s esim onto my mobile in error. Can this be corrected or reversed please?If so what do i need to do?

My number has just been ported in, but my eSIM still shows my old number (or blank) in My Number on my iPhone. iMessage won’t activate. Please refresh or re-provision my eSIM so it broadcasts my new number to Apple’s activation servers. 

Hi, I’ve recently switched from Voadafone to ID but I’m not receiving any text messages.  I need to sign back in to a few apps and I can’t do it because the verification text isn’t coming through.  I kept my old number so I think it may be to do with that. I’ve tried turning it on and off multiple times but it hasn’t worked.Any ideas?Thanks

I lost my phone and so blocked my SIM so that I would not get additional charges. I then found my phone the next day and so unblocked my SIM via the app. However, I still cannot call, text or use mobile data. It says no service. I have tried reactivating the SIM, however it says it is already activated. Has my account been barred? How do I fix this? 

Hi i keep getting harassment calls regarding an ex partner. I also get random prank calls ect.  Can my number be changed and the £25 be waivered please.

I requested a PAC as I switched to O2. I gave them the wrong number, one digit in front of the other. So my numbers switched to an incorrect number. O2 says I need a new PAC from ID, texting PAC to 65075 gives me an 02 error as it’s obviously synced to a wrong number. How can I get ANOTHER PAC from ID? 02 need it to change the correct number to my account

Hello I have a iPhone 14 from ID Mobile and transferred from Vodafone, keeping my number.And I performed the transfer for my number which I thought was successful.And if someone calls my number it works, but txt messages and on my phones mobile settings it still has the temp id mobile number.I have tried to manually updated it and this will not let me save the changes.I have also tried switching facetime on and off again, which didnt help.And I have logged out my apple id and relogged in and still no success. Does anyone know how to correct the mobile number on the phones configuration? Thanks in advance 

Can I place an order over the phone? tried doing online, got to payment stage but not asking for PAC code also need to delay transfer date. 

Iphone 16. New handset and contract moving from esim on o2, meant to receive physical sim from id, it never arrived so stayed connected to o2 until i got a replacement Sim from Currys.  Started porting process which email confirms completed on Friday however no access to anything on the new handest. When trying to activate the replacement sim (from Currys) website wont recognise the tel number that came with the handset or the number I want to bring to ID. The service from my old provider has stopped but I dont know how to get service from id? 

Title gets most out the way. For context I have an iPhone 16 Pro Max, which I got a few weeks ago. This is from transferring a number from GiffGaff.I’ve done every method to try and receive texts and calls. It was working a few days ago. But then suddenly iMessage wouldn’t sign in properly. Now I’m locked out of my main Apple account and I am using a backup, I will have to perform a recovery. I’ve replace the sim, I’ve toyed around with every setting in my phone. My number will not verify, and didn’t before the reset of my phone. I’ve reset the Network settings numerous times. I’ve put the sim in an Android phone, so it isn’t the iPhone causing this. And I can only receive texts and calls off people on the iD Network too. I have no content restrictions on my account.The agent on the helpline couldn’t phone due to working off a landline number. So I’m in the dark here. I have a ticket running with the service desk. But have been told to wait 2 days, twice now.

I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers.What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able  to upgrade with ID…I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time… Come on ​@iD Mobile sort this out , it's a bonkers way of working 

Since I have joined ID mobiles, my text messages always show an error sign and don’t always go through. I also don’t receive all text messages either. My main issue is I can’t seem to receive important text messages such as appointments and codes. I have regular health appointments that are texted to me and they are not coming through. I also have one time codes sent to my number but they are not coming through. For example, I can’t access my work emails now because the one time code to log in is not coming through. This is vital for me whilst I’m on call for a children’s home. I need to have access to my emails in case of emergency information. I can see through community messages that this is a problem for many people. I have never had such an issue with any network before. I have been paying for this contract and not being able to use the unlimited texts that I am paying for and don’t believe this is fair at all. I have tried to reset the network in se

Can ID mobile provide my IMEI code?The code is needed to process an insurance claim.My phone is broken and I am unable to read the number from the box as a label has been stuck over it!The original phone invoice from the supplier does not have the IMEI code on it.Thanks

I’ve bought a new phone and it does not have a SIM card holder and requires a eSIM. I currently have a SIM card but Can you change from a SIM card to an eSIM? 

Hi, I have submitted my PAC code from iD mobile yesterday to RWG mobile and would like to cancel this now please, thanks. Kind regards,TadgeHi TADEUSZ, your PAC is VTM****** and it expires on 04/09/2025. To switch your iD Mobile number to your new provider and disconnect your iD plan, simply give this PAC code to your new network before it expires. Your iD Mobile plan will remain active, and you will continue to be billed unless you use this PAC before the expiry date. If you use your PAC today, your estimated final bill will be £0.00 (excluding any unbilled amounts). For detailed switching info, visit idmobile.co.uk/paymswitching or check your email. Please contact us immediately at idmobile.co.uk/contact-us if you didn't request this PAC or if you require information sent by post.

The iD phone number is shown on the email direct debit email instead of mine. I have found it impossible to correct using any of the current channels available. I therefore need someone at iD to intervene and correct the error before changeover on Monday. 

Am on ID contract keep getting prank calls and calls me 3/5 times a day. When I google there number it shows me it’s harassment. So would like a new number and be able to block withheld numbers if that’s possible?regards A McKay 

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options. I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩 (A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)  Thank you 

Pixel 9 Pro - Is the phone SIM-free/unlocked?

I’ve just joined ID Mobile and ported my number. I can make calls, but no one can call me.

My sim isn’t working and I’m unable to request a replacement as I can’t receive a text to to confirm my identity. How do I end my contract please? This is becoming very frustrating and I need my phone! 

Just activated a sim. All good. When phone is rung the ringing phone can hear the ring ring sound through the earpiece but the phone being rung (the phone with the id mobile sim)  does not make a sound.  Have run a check and the result is network or sim error. Any ideas?

I don’t know what has happened but my SIM card or phone has suddenly stopped reading my sim I have tried everything I can think of to try to get it to work but nothing has worked yet, I can’t receive or make calls without wifimy phone is an iPhone 15