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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,558 Topics
  • 6,038 Replies
1558 Topics
B
Civilian
Bingo233Civilian
asked in Your Phone & SIM.
New Mobile Number

Is it possible to obtain my new Sim Card Mobile Number prior to its delivery.Thank you

5
Kash
iD Mobile Employee
1 month ago
D
Civilian
DJDarCivilian
asked in Your Phone & SIM.
OTP not received from bank , how to fixed

How to.fix this issue  with OTP? I cannot login to banking app.without it..tried setting etc but nothing works 

4
Tyler
iD Mobile Employee
1 month ago
N
Newbie
NikhutNewbie
asked in Your Phone & SIM.
keep old three mobile number

I've a PAC code from my old three mobile but it's not letting me, can I keep my old number? If so how? 

3
Matthew T
iD Mobile Employee
1 month ago
I
Civilian
IMullinCivilian
asked in Your Phone & SIM.
Not recieved welcome email for transaction number

I have not received my welcome email so don’t have the transaction number to switch using my PAC code.  Please can someone get in touch with the transaction number?

8
Tyler
iD Mobile Employee
1 month ago
Joseph Fairbairn
Civilian
Joseph FairbairnCivilian
asked in Your Phone & SIM.
Transaction Number

I don’t have the welcome email to get my transaction number? Am I able to get it any other way?

5
Tyler
iD Mobile Employee
1 month ago
Y
Newbie
yorksranterNewbie
asked in Your Phone & SIM.
Why is eSIM support broken in your Samsung Galaxy s22?

The eSIM support seems to….not work. I am trying to install a secondary eSIM and it just shows me a Samsung waiting indicator and then fails out. If you are blocking this it’s illegal as the gadget is from 2022 and the contract issued in 2023; carrier locking was banned in 2021.

3
Tom
iD Mobile Employee
1 month ago
S
Newbie
Sailor BobNewbie
asked in Your Phone & SIM.
Data available but cannot access

I am in France, and I have plenty of data, and I am within my roaming abroad and fair usage restrictions - ID have confirmed this. There is no problem with my iPhone - Apple have confirmed this. BUT whilst I can still make calls I cannot access the internet even though I have bars showing good signal strength and 4G. I had used the SIM on and off in a TPLink router and it worked fine on several occasions but suddenly the router stopped accessing  the internet, even though the internet symbol was still showing and the TPlink management system says there is an internet connection. Taking the SIM out of the router and putting it in another phone (not mine) made no difference. I have raised this TWICE with ID live chat and TWICE they have “referred” it upwards - but I’ve heard nothing since. I think I should ask for a replacement SIM card as it seems to me that logically it must be the SIM card that has got damaged somehow (although it still works for calls). Any suggestions before I do th

16
Tom
iD Mobile Employee
1 month ago
V
Civilian
VgarvinCivilian
asked in Your Phone & SIM.
paid billstill suspended

I have paid my bill and still suspended it has been over 24hours please help me with this as I need the Internet for work thank you.

10
Tom
iD Mobile Employee
1 month ago
Chris_D71
Newbie
Chris_D71Newbie
asked in Your Phone & SIM.
Unable to use SIM since this morning

Hello. I am currently without a service, after receiving a SMS this morning, stating my SIM activation is in progress. This is puzzling, as I did not request any changes to my SIM or my account. Thankyou in advance.

4
Tyler
iD Mobile Employee
1 month ago
N
Newbie
Njames59Newbie
asked in Your Phone & SIM.
incoming calls cut off after 2min 5sec

Since September, some incoming calls just end, no message or anything, just stop. Looking at the call logs, these calls all end after 2 minutes and 5 seconds. It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls. My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone. My phone is an Xiaomi Redmi Note Pro 5G. Any sort of ideas to combat this frustrating issue would be welcome.

11
Kash
iD Mobile Employee
1 month ago
M
Civilian
Martin MasonCivilian
asked in Your Phone & SIM.
issues after paying bill on time

After paying bill any call i make id mobile says thankyou for calling our customer payment line all your bills have been paid then hangs up. Not happy with id as i need my phone for work tomorrow.  Also i cant log in on here unless i use my facebook seems like an attemot to gain access to ones facebook page thats red flag for me. An if anyone can tell me why they dont have customer support line for people with autism is unacceptable. It seems since the updated app started all these problems started. Any help greatly appreciated thankyou in advance for your time an patience. Also cant recieve email password resets even though i knoq my password is correct. 

4
Kash
iD Mobile Employee
1 month ago
R
Newbie
Ray HNewbie
posted in Your Phone & SIM.
Voicemail notification will not clear

Hi, new to Three and my voicemail notification will not clear?

5
Tyler
iD Mobile Employee
1 month ago
C
Newbie
Chris LoftusNewbie
asked in Your Phone & SIM.
new number

Please can I speak with someone 

1
Matthew T
iD Mobile Employee
1 month ago
J
Newbie
Joe HNewbie
asked in Your Phone & SIM.
Cancelling a SIM only contract - Currently Paying two separate DD's

Hi,I made the mistake of opening a new SIM only, 12 month contract instead of changing my plan to a lower price at the end of the contracted period.I have now managed to change my plan to £8 pm but I am also paying £12 pm for an unactivated SIM card. How do I cancel this SIM contract without paying a penalty? Should I just cancel the DD?

12
Tyler
iD Mobile Employee
1 month ago
R
Civilian
RavneeyCivilian
asked in Your Phone & SIM.
unable to make or receive calls, and have only have 1bar, no 4g,

Frustrated!! I received the sim today itself. Appears I have made a mistake by switching over to Id mobile.Has not worked fine since last 6 hours since I switched over to id. network/signal has been intermittent where I’m unable to make or receive calls unless using WhatsApp! I’ve tried resetting the phone numerous times and tried everything suggested in the ‘chat’ from others having same issue, regarding settings etc. Checked network coverage status, etc for my area and says all is good it reckons. Tried disabling my Wi-Fi on phone which makes 5G appear, but disappears once I turn Wi-Fi back on again, and oh my signal only has x1bar. I have had really bad reception on my iphone 14. My phone displays having 2bars on signal. I can make a call, but no-one can hear me. My2 children as well as my workplace have been calling me and report they can’t get through. Not receiving any texts as well including OTP.I have reset my iphone and force restarted it.I have erased all network settings. I

2
Tyler
iD Mobile Employee
1 month ago
C
Newbie
connor1998Newbie
asked in Your Phone & SIM.
Can i return or sell my phone whilst under contract?

So I’ve been on my contract for an about 3 months but I’ve grown to not really like the phone I have I got out on contract. Would it be possible to return or sell the device?

3
Tyler
iD Mobile Employee
1 month ago
Karolina Kozimor
Civilian
Karolina KozimorCivilian
asked in Your Phone & SIM.
problem with transfering my old number

 HI. Can you help with switching number problem?I set up a date for switching on 05.01.24 but still didn't recive any answer, my sim is not working and the old one will be off in next few days also i cant register my account on id app

6
Tyler
iD Mobile Employee
1 month ago
Caroline Hope
Newbie
Caroline HopeNewbie
asked in Your Phone & SIM.
Phone not 4G compatible but none of the ones on the 4G calling page are big button phones and/or sold by iD Mobile

My mother is a vulnerable customer. She has had an email saying she will have to change her phone as it does not have 4G connectivity /4G calling. She does not want a Smartphone. ID no longer seem to sell Doro phones, which is what she has at the moment. The only large button phone I can see on your website (Nokia 2660) does not appear in the list of compatible phones that you sent. Unless you can suggest a compatible phone I think we will have to change network. (By the way your live chat is a waste of time). 

2
Caroline Hope
Newbie
1 month ago
S
Newbie
sejalshihoraNewbie
asked in Your Phone & SIM.
Reporting Return Delivery Fraud and Refund not Issue

I bought an Apple Iphone 15 Pro Max, 256 GB, White, but because of some Reason I registered a Return request and then I returned the Mobile Phone Via EVRI Courier and the Mobile has been delivered by 10th June 2024 but then until now I have not received the refund and ID Mobile updated the status that they have received the tempered packaging and empty box and now they are investigating this matter since over a week, so please advice Me or else I will register a legal fraud complaint against this issue I have visited the Currys Store, Beckton but they denied to accept the Return and they adviced Me that I will have to send it to their warehouse, so might they can do this kind of FRAUD If the box was tempered and empty then why ID Mobile warehouse accept the package from the EVRI courier

6
Tyler
iD Mobile Employee
1 month ago
T
Newbie
ThadeusBNewbie
asked in Your Phone & SIM.
Physical SIM and ESIM. Same mobile number?

I am considering buying a new smart watch. If I buy an LTE enabled watch, can I use my existing physical SIM mobile number with the watch eSIM. In other words 2 devices with the same mobile number, same plan. My phone has a physical SIM.I have trawled the community, but I have seen conflicting information on this topic. 

3
Matthew T
iD Mobile Employee
1 month ago
K
Newbie
kcqNewbie
asked in Your Phone & SIM.
Blocked numbers still able to call

I have blocked a number but the person is still able to call me, why is this? 

2
K
Newbie
1 month ago
pb46
Civilian
pb46Civilian
asked in Your Phone & SIM.
Phone got stolen - Insurance company asking for Proof of Usage document confirming the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number.

My insurance company has asked me to get the Proof of Usage document from ID Mobile that confirms the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Can someone please assist me with this?

1
Matthew T
iD Mobile Employee
1 month ago
M
Civilian
mourad constantineCivilian
posted in Your Phone & SIM.
proof of usage+ proof of barring

hi i lost my phone as i cal my insurance they ask me  for  proof of usage  document from network provider showing usage dates  must contain IMEI number .proof of barring document from network provider showing date device bsrred i need help 

1
Matthew T
iD Mobile Employee
1 month ago
P
Civilian
Pauline1808Civilian
posted in Your Phone & SIM.
Activating replacement sim card

My friend lost her phone and has been to the ID mobile shop and got a new phone and SIM card.problem I am having is that when I try to activate the new SIM card it asks to register her mobile number and the verification process after completing the details sends you a text message to the phone number you put in the details.My problem is how do you respond to a text message if the sim Card has yet to be activated?

1
Matthew T
iD Mobile Employee
1 month ago
K
Civilian
KalleCivilian
asked in Your Phone & SIM.
I have no 5g!

Hi, I know my phone (Nokia XR20) definitely works on 5g as I've had it before when I was using 02. Now on ID Mobile none of my 5g features active or display. I even went to Currys yesterday to get my SIM changed. Still no luck. Any ideas please?

1
Matthew T
iD Mobile Employee
1 month ago
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