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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,036 Topics
  • 3,890 Replies
1037 Topics
L
Active Contributor
posted inYour Phone & SIM.
phone stolen - cannot activate new SIM card
My phone was stolen and I’m having trouble getting into my account to activate my SIM. I need to verify my login by typing in a text sent to my phone number (!) which is incredibly frustrating. No option of answering security questions instead. After a few days without a phone I’ve finally got a handset and a new SIM, but I work full time so it’s taken a while, and there’s no customer service by the time I get home and have the time to try and sort it out. I just need help activating my SIM!
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M
Community Member
asked inYour Phone & SIM.
My sim can't makes calls to some uk numbers
My sim can't makes calls to some uk numbers
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Decembersangel72
A
Community Member
asked inYour Phone & SIM.
still cant use imessages
I transferred my old number to a new phone, and was given a new number before the transfer had happened. Now my iMessages will not allow me to use the old number and only links to the place holder number. Also, likely related, when sending sms texts it says they cannot be delivered, however I am getting replies as though they have been delivered. Any help massively appreciated.
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Community Member
asked inYour Phone & SIM.
eSIM Link Not Working
I received the email to download my eSIM, I've scanned the QR code but the link produced doesn't load and times out (my WiFi is working well), and have tried the other options below but no links load and always time out. How do I get this to work?
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W
Active Contributor
asked inYour Phone & SIM.
ID Mobile Trade-In query
I have agreed a trade-in deal with ID Mobile for my current iPhone, however I received an email from Carphonewarehouse stating they were sending out the paid postage jiffy bag for it. Is this correct?
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E
Community Member
asked inYour Phone & SIM.
Converting from physical sim to eSim
Hi, I need to move from a physical sim to an eSim. I am currently travelling away from the UK and would like to still be able to receive texts and access my UK bank account. Does anyone know how to get my Sim converted to an eSim?
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Tyler C
L
Community Member
asked inYour Phone & SIM.
have a new iphone 16, put in my ID sim and get notification saying sim not supported
have a new iphone 16, put in my ID sim and get notification saying sim not supported, any ideas on what to do?
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Tyler C
T
New
 Contributor
asked inYour Phone & SIM.
id pac code
I have an ID sim only deal for my eldest child... he's now turned 18 and wants his own contract, the deal he wants is an ID contract also... how do I keep the the mobile number from the ID sim only and transfer to a new ID contract?
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New
 Contributor
posted inYour Phone & SIM.
Esim
I want to change from a sim to a Esim
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J
Community Member
asked inYour Phone & SIM.
Data roaming not working in france
My son has just arrived in france and is unable to use Data roaming. It is enabled on the app. He has an iPhone 13. Any suggestions please
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Graham N Elaine Rasmussen
Community Member
asked inYour Phone & SIM.
wrong number attached to sim
my wife lost her phone and so i got a new sim and registered it, but i used my number instead of her number. so i have my information on both phones. should i just get another sim and start over again?
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Peter Cooper
New
 Contributor
asked inYour Phone & SIM.
unlock opp reno8 pro on id
Hi I have a reno8 pro 5g I'm upgrading how do I unlock the phone so I can sell it on? Thanks Pete
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N
Community Member
posted inYour Phone & SIM.
hiw is my number retained
I’ve ordered a new phone contract with you and not tied in so I don’t need a PAC how is my number transferred
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C
Community Member
asked inYour Phone & SIM.
eSim not working fir my Xiaomi
I have finally bought a plan with ID and bought an eSim , but now I realise my phone doesn't support eSim. What do I do
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George1955
New
 Contributor
asked inYour Phone & SIM.
change number
Hi I've recently taken out a new contract (ID) my old contract ends in February (1pmobile) can I still get a pac code in February and change the number on my new contract phone to my old phones number?
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Markhazza01
Community Member
posted inYour Phone & SIM.
new phone no sim
Hi there I received my new phone last week but no SIM card came with it , I was keeping my old number and my pac code was enter before the sim was supposed to be here , but still no SIM card , it is not an upgrade it’s a brand new phone , please can you help ??
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W
New
 Contributor
asked inYour Phone & SIM.
imessage problem
Just transferred number from EE and never a problem . Id mobile sim isn’t allowing iMessage to work . Won’t even let me add my number . Think I need a new sim with the number on rather than the transfers??? Any help would be appreciated. How do I get to the live chat ????
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Ellen Brierton
Community Member
posted inYour Phone & SIM.
Wrong charging cable sent iPhone 15
I was sent a refurbished iPhone 15 today as part of an upgrade but I’ve been sent a lightning cable charger with it instead of the new USB-C. Am I able to be sent the correct one?
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Lee Rathbone
New
 Contributor
asked inYour Phone & SIM.
Sim 2
How can I unlock sim slot 2
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JulzSmith
Community Member
posted inYour Phone & SIM.
why has my old number not been ported over yet?
I am still waiting for my old number from previous network Giffgaff to be ported. I was told today but still has not been transferred over onto my new network? What can i do? I provided the pac code when i initially took out the contract
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M
Community Member
posted inYour Phone & SIM.
Why a replacement eSIM need to be generated by live chat?
Hi, I have bought a new phone and have been trying to get a replacement eSIM for over a week now. Do you to the nature of my job I work long hours and I am only free during night time which is when the live chat is closed. By the time I managed to get to live chat, one of the agents responded and said that there is maintenance and I need to speak later. This is not very practical. One of the advantages of eSIM is that it should be generated whenever the customer needs a new one at anytime unlike the old physical SIMs where I need to go to the store during working hours. This means that if I lose my phone in an emergency situation at 9pm, I would need to wait 12 hours till I get another SIM. ID should seriously reconsider this otherwise they should have not offered eSIM in the first place which was on of the reasons I switched to ID.
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S
Community Member
asked inYour Phone & SIM.
Esim not sent by email
I have just joined ID Mobile and have received an email saying the set up is complete. I haven’t yet received an email with the esim. Please can this be sorted asap as I need to use my phone.
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P
Active Contributor
posted inYour Phone & SIM.
another iD mobile user who cannot make or receive calls
Ive been with iD mobile 8 days. Have completed all checks including trying sim.in different phone, getting replacement sim, visiting currys tech dept. Ive had a lot of chat bot interactions with iD Mobile and last one they wanted two mobile numbers I had called with postal codes & time of calling - promised me tech dept would be in touch in 24-48 hrs. I can see this is a common complaint with iD Mobile. It should not be this hard.As an elderly person I rely on my phone and also gps in london. I wanted to give iD Mobile chance to fix this but am losing confidence. Plus they still want to charge me £12+ for first month even though Ive had no service. Does this inability to call or receive calls ever get fixed??
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Decembersangel72
H
New
 Contributor
posted inYour Phone & SIM.
How to take phone off blacklist
I lost my phone but managed to retrieve it after someone found it. ID blocked my sim and blacklisted the handset when I reported it lost. I’ve had three live chats with customer support where they assure me the handset is off the blacklist and to restart my phone in an hour. It is still blacklisted more than 48 hours after requesting to unblock it. How do I get this dealt with?
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New
 Contributor
asked inYour Phone & SIM.
imessage and Facetime activation error
Moved physical SIM to new iPhone 16, completed transfer, issue with iMessage and FaceTime activation error. Have tried all of the help posted here and via Apple, none of which has resolved the problem. When I joined ID mobile I ported my number in about 18 months ago. Funnily enough for a short period of time the mobile number offered on iMessage and FaceTime was that pre ported number. I believe the issue is with the sim yet I cannot get past all the automation to actually speak with a real human being to check. I am losing the will to live. Any suggestions please on best route to contact ID mobile as I’ve exhausted all of the. Upgrade to latest iOS, sign out of Apple account, deselect the iMessage and FaceTime account, force a hard restart, check the mobile number is correct, ensure the time is correct ……….. and the rest.
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