Your Phone & SIM.

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

Help please I'm not tech savvy at all! So any help given needs to be idiot proof please! 🤣 I've sent some text messages and they are coming through as a different number. Under the info on my phone it has the correct mobile number. I very rarely text but I've sent a few recently and the recipients are asking who I am? Why is this happening and how do I correct it? Thankyou

First impression of Id Mobile as a new customer is not good. I purchased a new sim 26/Dec, collected it from Currys 28/Dec and was told my number would port within 24 hours. Nothing happened. I contacted live chat agents 30/Dec and was told there was a delay. I asked why my new sim had no temp number and was told not to worry it will sort itself out.Yesterday still nothing so I contacted again and was told I needed to go and get a new sim from currys. i did this and contacted the agents AGAIN to have them link it. The sim still said NO SIM (tried in 4 phones). I was told to wait an hour… still nothing. Contacted again and was told port was due at 6pm and all would be fine. Guess what? Old number and sim disconnected and nothing working on new sim so completely cut off from the world and with a sick child. Contacted AGAIN and was told it has been logged with Tech Support but 48 response time (with the weekend, it will be 84 hours) and complaints 5 days.How can ID Mobile think this is acceptable. Despite talking to 5 agents yesterday, noone has resolved my issue. What can I do :-(

My old phone number hasn't been transferred to ID mobile on the date that was stated. I have tried Live chats and end up going round in circles. I can't speak to an advisor as they don't appear to have anyone to speak to. I'm carrying around two phones and it's really annoying. They've said that I will receive a text message once the number has been transferred, but I've been waiting two days since they stated it would be completed by. Can anyone help? I'm desperate 😪

It’s been a week now

I am able to send an SMS message but the number coming up on the recipients message is not mine. How can this be resolved please?

I switched to ID in November and set a number transfer date for 6th December. Didn't happen, but got a message saying they were working on it... Anyway, 2 weeks later I get another message saying number transfer is complete. I thought it was. I received calls and text messages fine, but when I text someone they get a text from the number on the ID SIM (not the transferred number)... Weirdly it seems that if I dial a number/make a call, the transferred (correct) number is displayed. Any suggestions appreciated.

My number switch has not taken place today . Please can you check the status

So My number should have transferred a couple of days ago. The agent sorted this out for me, prior to receiving my phone. I think something has been actioned as when I request a new PAC code O2 tells me there is a problem and cannot provide one. My old number is still active. Sadly customer service is saturated and the AI is of no use. Is there anything I can try (other than restarts) until I turn to CS? It’s frustrating that I need two phones for text mssgs!

Acc to sms, my number was supposed to switch today. Nothing has happened. Where can I get help?

I am tempted by a refurbished phone, as I’m not bothered about having the latest tech. BUT I’m a heavy user of my mobile phone as I basically use it as a computer for several hours a day when out and about. What tends to happen is the battery gives out before the phone does. So I really need to know whether “refurbished” actually means “has had a new battery”, because that’s a deal-breaker for me...

My PAC hasn’t worked properly and my SMS messages are not going through. It keeps bouncing back saying failed delivery and the number on the settings is not my number which I asked to be transferred over to. Everything else works fine though thanks

Hi I recently went to currys and got a phone on contract for a Christmas present when my son opened I then realised that I had left without a sim card but I had a number allocated to me I now need to activate a new sim card how do I do that?

I have switched from EE to iD mobile and my switch date was for today (December 30th 2024). I have received a text from iD saying my number has ported at 12:13pm. While I can make calls and send texts through my iD SIM, I can’t receive calls or texts - they go through to my old EE simSIM iD chat support told me that it seems that it has all gone through on their end, and to contact EE to see if they have cancelled the SIM. When I contacted EE, they said the transfer is complete but said to wait till 12am tonight. If it hasn’t transferred by tomorrow morning, contact iD. I plan to update this thread with any resolutions, as I found others haven’t.

Hi I switched to ID last week when I bought a new phone. Lyca disconnected my number today. ID didn't transferred my number to ID yet I working with my old number and I need my number to be activated with ASAP

Hello im contacting you on behalf of [REDACTED] Transaction id [REDACTED] Old number: [REDACTED] Id number: [REDACTED] Pac code: [REDACTED] Please can you pack the old number across Thanks

I can't get into my phone I have forgotten my password it won't let me in to change it so I can't use my phone

Ported my number back in November and FaceTime and iMessage hasn’t worked from the start. I have gone through different threads signed out and signed into my Apple ID removed the number and added the number again etc but still no iMessage or FaceTime. this exact same thing happened the last time I joined ID 3-4 years ago and was told something wasn’t ’enabled in my account’ and was sorted overnight. really quite irritating that this doesn’t just work immediately I purchased the contract with the new iPhone meaning I would always expect IMessage and FaceTime to be used.

I changed handset. Sim didn't work so got replacement for new handset. Got text saying its activated but it isn't connected to the I'd network. Can't text or make calls. This is nuts. Can't simy put sim in another phone! Moving to I'd to save a few pounds isn't worth the pain when you need assistance. Please help. Can't see live chat button for days now. It's not my phone settings!

Hi, I’ve bought an additional SIM for my car. I already have an account on an existing SIM for my phone. I’m now paying a separate monthly subscription for the addional SIM. Do I need to activate it? Another question: How do I set an additional ‘subscription’ on my existing id account (I think that’s the jargon) for the additional SIM? The registration login page where I try to add it says it is sending a code to the new number, but I havent set it up in the car yet. Do I need to set it up in the car first? Thanks

I've had the phone about 2 weeks, put my old SIM in no problem, just had a software update, wouldn't accept my PIN, and noticed it said SIM2 PIN as it locked me out! How do ai get a PUK and the PIN for the SIM2?

My phone kept saying unknown number so I spoke to a customer advisor or who sent me a new sim. I received the sim today, activated it but my phone is still not recognising the sim. Samsung galaxy s22

My daughter had a new phone on ID for Christmas, we submitted the pac code for number transfer to be completed by the 27th. The old phone has gone off network now and the number unavailable but the new phone is still on the old number?

Hi all, I had my number transferred about three weeks ago to my new phone I bought from ID. All was working fine including iMessage. It has today reverted back to the number ID gave me with the phone before it changed over to my number. very confused as it was all working fine before. i have tried turning iMessage on and off again, the phone on and off again and doing all the updates. can anyone help?

I recently upgraded to a new iPhone 12, 24 month contract! It keeps freezing then shutting down and restarting! I’d like either a fix or replacement please