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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,569 Topics
  • 6,059 Replies
1569 Topics
Roxana Jones
Civilian
Roxana JonesCivilian
asked in Your Phone & SIM.
Can't log into my account/phone/ no network

Similar problems to everyone else in North West, logged out, thinking I can log in afterwards. Phone would not accept any of my passwords. No mobile service all day, ID mobile customer service online does not seem to exist either. Please help! 

1
Kash
iD Mobile Employee
9 months ago
C
Civilian
chemitrolCivilian
posted in Your Phone & SIM.
Hello & Goodbye

This is the shortest contract I’ve ever had:New SIM arrived today but when I tried to port my number I got “something went wrong”.Tried looking for support and clicked on Live Chat - nothing happened.Searched for customer support helpline but there isn’t one.Called the only number available - COMPLAINTS - and waited 25 minutes before somebody answered.Girl I spoke to said there were problems with IDMobile systems, but she offered to port my number manually if I gave her the PAC.Told her to cancel my contract as I have no confidence in a service that doesn’t work from the start.Contract ended without even breaking the SIM out of the card.No service No support No thanks

1
Kash
iD Mobile Employee
9 months ago
Lorraine M Bancroft
Civilian
Lorraine M BancroftCivilian
asked in Your Phone & SIM.
I gave no network

I have no network connection 

1
Kash
iD Mobile Employee
9 months ago
M
Civilian
maja_e80Civilian
asked in Your Phone & SIM.
Problem with accessing online account

I cannot access online account or upload app or contact with any support.I am on monthly contract. I lost my phone. I need to disable sim card and order new one.  thanksmaja

1
Kash
iD Mobile Employee
9 months ago
P
Newbie
PaulhankeyNewbie
posted in Your Phone & SIM.
network loss

Hi all it seems Id mobile are not responding to customer complaints made to them. I am sure I will not be alone in contacting ofcom 

1
Kash
iD Mobile Employee
9 months ago
N
Civilian
NatashamallenCivilian
posted in Your Phone & SIM.
no signal

When will my phone be up and running again? I have no signal I've tried restarting my phone 4 times still no signal! 

1
Kash
iD Mobile Employee
9 months ago
S
Civilian
Sophiebriggs1991Civilian
posted in Your Phone & SIM.
no service only when i make a phone call

I have 4 dots on my phone and only have service when I make a call 

1
Kash
iD Mobile Employee
9 months ago
G
Civilian
galljwCivilian
asked in Your Phone & SIM.
Dialling out

My iPhone will not dial out.  What is the cause of this?  It has been a problem in the past but not recently.

2
Kash
iD Mobile Employee
9 months ago
B
Newbie
Billy2pNewbie
asked in Your Phone & SIM.
Network Issue

Subscription base issue is not a network issue per sa! If you ported from another network, try:Select your previous network by removing the automatic network selection in mobile settings.Hit flight mode.wait 30 seconds or so.then toggle out of flight modethen go back to network selection and select IDit might just connect you (worked for mine and the mrs!).

1
Kash
iD Mobile Employee
9 months ago
Charlotte Wood
Civilian
Charlotte WoodCivilian
posted in Your Phone & SIM.
help

Someone is ment to phone me 

1
Kash
iD Mobile Employee
9 months ago
Charlotte Wood
Civilian
Charlotte WoodCivilian
posted in Your Phone & SIM.
Call request

Someone is ment ro be calling me so you know when this is ?

1
Kash
iD Mobile Employee
9 months ago
Armine Oscanian
Civilian
Armine OscanianCivilian
posted in Your Phone & SIM.
transfer my number

I need a help to transfer my old number

1
Kash
iD Mobile Employee
9 months ago
D
Civilian
DesignerPeterCivilian
asked in Your Phone & SIM.
apple TV offer error message

I want to use the Apple TV 3 month free subscription that came with my new ID iPhone account. When I follow the link from the offer email it says “We're sorry, the offer you’re trying to access is no longer active. Please try again later“. What do I do to get it working?

1
Kash
iD Mobile Employee
9 months ago
W
Civilian
WrightysonCivilian
asked in Your Phone & SIM.
Ported from EE cant recieve calls! Fixed yet?

Has there been a fix for this issue? It's been a week of being messed about now. Want me to wait another 48 hours for technical to solve. From what I read its a regular thing. If so I'm leaving iD as I can't afford to constantly muss calls!!

1
Kash
iD Mobile Employee
9 months ago
Marie Newman
Civilian
Marie NewmanCivilian
asked in Your Phone & SIM.
data allowance isnt correct

My plan is for 20gb a month after increasing my data on my plan, however on my phone it shows 2gb as the limit 

1
Kash
iD Mobile Employee
9 months ago
KerryR
Civilian
KerryRCivilian
asked in Your Phone & SIM.
Paying part of current balance

I wish to pay part of my current balance is this possible?

1
Kash
iD Mobile Employee
9 months ago
Stebro
Civilian
StebroCivilian
asked in Your Phone & SIM.
Get it fixed or i will find a reliable provider

Getting really fed up now signal came back for 5 minutes then went off again ( get it fixed or I will find a more reliable provider)😤

1
Siân
iD Mobile Employee
9 months ago
S
Newbie
SweenyNewbie
posted in Your Phone & SIM.
lost service

How long am I going to be without service its been off since early thismorning and have missed two important call's

1
Siân
iD Mobile Employee
9 months ago
L
Civilian
legg.jamesCivilian
asked in Your Phone & SIM.
still no connection - selby Yorkshire

Beyond a joke now

1
Siân
iD Mobile Employee
9 months ago
Cheryl Hughes
Civilian
Cheryl HughesCivilian
posted in Your Phone & SIM.
network down again

Has the network gone again ? It's saying emergency calls only now 

2
Siân
iD Mobile Employee
9 months ago
Scorpion
Newbie
ScorpionNewbie
posted in Your Phone & SIM.
network down

How long is this going to take ridiculous this amount of money you make 02 and ee never have problems hope where getting compensated got person in hospital can’t get through

2
Siân
iD Mobile Employee
9 months ago
Andrew Hallsworth
Civilian
Andrew HallsworthCivilian
asked in Your Phone & SIM.
sim problem

Having switched to id from giffgaf. My old number was ported successfully however texting is showing new number still on caller ID.  How can this happen on single sim ?

1
Siân
iD Mobile Employee
9 months ago
David John Burton
Civilian
David John BurtonCivilian
asked in Your Phone & SIM.
I am looking to order 6 sim only deals

I am looking to order 6 sim only deals for my TMS (Traffic Management System) for hand held devises for signing for parcels and tracking deliveries. can this be achieved?

2
Siân
iD Mobile Employee
9 months ago
Diogo Pestana
Civilian
Diogo PestanaCivilian
asked in Your Phone & SIM.
Buy 12 month SIM card

Hi, I bought monthly SIM card 12 month, but after a few hours I got a email saying was cancel because I didn’t pass credit application. What I can do i really want this plan 

2
Siân
iD Mobile Employee
9 months ago
Dan Gunn
Civilian
Dan GunnCivilian
posted in Your Phone & SIM.
Absolute crap

Got my phone on Tuesday. Sim doesn’t work, no way of speaking to anyone as far as I’m aware but I’ve already been sent my first bill. Worst mobile company I’ve ever used. I’m on a pay as you go card now. Complete joke!

2
Siân
iD Mobile Employee
9 months ago
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