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Your Phone & SIM.

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

1,616 Topics
6,938 Replies

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1616 Topics

Recent feedback.

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GrahamJWRookie

asked in Your Phone & SIM.

Claiming £75 refund on my old phone

I just upgraded my plan to a Pixel 7a. You offered £75 refund for my old phone. How do I return the old phone and claim the £75 Cashback?

1 year ago

KABNewbie

asked in Your Phone & SIM.

dxcoxNewbie

asked in Your Phone & SIM.

PAC Switch Did Not Work

Hi,I was supposed to switch from my old provider on 30th May. On that day my old phone stopped working as expected. I did not receive any texts on my new phone saying the PAC Transfer had been successful, but later that day I tried using my new phone and found I could dial someone and text someone but that I was unable to receive calls or text messages.Since then I have been backwards and forwards with ID Mobile via Facebook Messenger and each time they are blaming my old provider saying that they did not receive all the required files and that it how now been escalated to 3. This is now becoming a major issue as I have basically not had a working phone for a week and ID Mobile have not been able to give me any indication on how long this matter will take to resolve.If I don’t get this resolved in the next 24 / 36 hours I will be cancelling my contract and returning the phone.

1 year ago

TriTread1Newbie

asked in Your Phone & SIM.

PAC transfer error

I’ve received my new ID Sim and am trying to transfer my old number. Im getting a PAC code error message. I’ve checked with the oldprovider that this is correct and all other I do is accurate. Old provider says there is nothing they can and they can’t issue a new PAC code. Please can you help? Thanks

1 year ago

Simon WinklerNewbie

asked in Your Phone & SIM.

SIM Upgrade

I'm currently with I'd mobile and have upgraded my SIM.Will this SIM automatically upgrade to the new plan?

1 year ago

Andytaylors1Newbie

asked in Your Phone & SIM.

forgot pin

I have forgotten my screen lock pin 4 digits how can I fix

1 year ago

Liz PullmanCivilian

asked in Your Phone & SIM.

discount code does not work

Hello. The £10 of a handset discount code you keep emailing me never works. Do you have one that does ?

1 year ago

Josh98Civilian

asked in Your Phone & SIM.

Probelms with Texts

Hi, I switched my old number to my iD sim. Everything seems to work fine however whenever I send a text it says that the message failed to deliver. However, the recipients have received the message and respond, which I can receive. Any ideas why the error message saying text failed to send would appear if the text has actually gone through successfully? This is on an iPhone 11.Thanks,Josh

1 year ago

hardingsmithelNewbie

asked in Your Phone & SIM.

Poor call quality on incoming calls

I have been experiencing poor call quality when I accept a call from my partner, but when I call him back the call quality is greatly improved. This has only become an issue since I switched to ID mobile. What is the issue here?

1 year ago

lj3287Newbie

asked in Your Phone & SIM.

Pixel to iPhone change

Hi I've been battling my Pixel Pro 7 for six months, it always struggles with cell service and I want to go back to an iPhone. I'm on a two year contract, what is the best way to go about this?

1 year ago

Ian MaxwellNewbie

posted in Your Phone & SIM.

worst customer care company

I decided to upgrade my old phone in march this year took I'd mobiles upgrade for Google pixel 7 they said it come with a promotional offer of free Google pro earbuds so went ahead with upgrade went to claim free offer had to submit a copy of my contract to claim earbuds didn't get one tried 5 times through ljvechat and there complaints phone line never heard from them lost the promo .they are the worst company ever liars and dishonest avoid at all costs

1 year ago

lpresta73Newbie

asked in Your Phone & SIM.

my bill

I cannot pay today but I will pay it tomorrow please I need to be connected as I use my phone to work.Thanks

1 year ago

Patrick RevillesNewbie

asked in Your Phone & SIM.

upgraded phone ..

Upgraded my phone ,but still no sign after two weeks .

1 year ago

Rikki86Newbie

posted in Your Phone & SIM.

upgrade

Hi would I be able to upgrade to a new phone a month before my contract ends

1 year ago

Jason TaylorNewbie

asked in Your Phone & SIM.

my internet not working since moving to unlimited

My Internet has been terrible since I switched to unlimited, there's nothing happening to the service in my area as it says its good?

1 year ago

M RaazNewbie

posted in Your Phone & SIM.

Start a conversation, ask a question or share your idea

1 year ago

Sean GollopNewbie

asked in Your Phone & SIM.

upgrade

Hi guys it's currently saying I can upgrade in October if is it possible to pay of rest of contract and does thar guarantee a upgrade

1 year ago

Emmaj182Newbie

asked in Your Phone & SIM.

Transferring mobile number Issues

Received a text - Hi - good news! Your number has switched to iD Mobile, and your account with your previous provider has been disconnected. Please restart your phone before continuing. Having issues with your phone or service after switching? No worries - you may need to update your settings. Done all of the suggested fixes. However, under my messages, the id mobile number is still showing rather than the number I transferred. Still can’t send text messages.

1 year ago

ChrisdhortonNewbie

posted in Your Phone & SIM.

cancel my contract

I would like to cancel my contact. I am still in the first 14 days of my contact

1 year ago

Daniela DavidNewbie

asked in Your Phone & SIM.

Unlocking the my mobil ID contract

Hi. I need to unlocking my mobil Google pixel ID contract. I have 3 months payment bills but I wasn't able to use the service. The network it's very poor in my area when I living. I need help for sorting it. Thanks.

1 year ago

JulesEatwellNewbie

asked in Your Phone & SIM.

sim card not available

I’ve got an error on my phone saying that there is no SIM card, ive tried restarting the phone, putting it in to airplane mode and have tried putting the sim in a different phone but it didn’t work in that one either. this is the third time it’s happened today, the other time it fixed itself after I restarted the phone, but I’ve done everything multiple times now and it’s still not working. please could someone advise?

1 year ago

JoannaditzelNewbie

asked in Your Phone & SIM.

Cannot Receive Calls

I cannot receive calls from my partner's 1p mobile sim card and other important contacts, but I can receive them from other people. I can't work out why some people can call me and why others cannot. If this is not resolved I will have to change providers. Please help me.

1 year ago

Kevin JohnstonNewbie

asked in Your Phone & SIM.

partial number port

my number was ported over to id mobile yesterday 31st May 2023 from Vodafone but I am still connected to Vodafone network as well as Id mobile on the same number but on two handsets I have spoken to Vodafone today and have been told that there must be an issue at id mobiles endAs my number is connected to both networks I am now getting billed twice Can anyone help

1 year ago

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