Add-ons.

Hello,I wanted to purchase 1 x 6GB - 1 month add-on for £10. When trying to purchase it on the app, it gave me an error message saying "Oops... something went wrong. Please try again.". I checked my Home screen and the data remaining still showed what I previously had, so the purchase of additional 6GB clearly hadn't gone through. I therefore tried a couple more times, but kept getting the same error message. I thought maybe it wasn't working because it was on the app, so I went online on the website to try purchasing it on the website instead. To my horror, the home screen through the website showed that I had an extra 18GB of data on top of what I previously had. I don't need 18GB of extra data and I certainly did not intend to purchase 3 x 6GB - 1 month add-on, it was only because of the error message saying try again that made me click it two more times than I wanted. Just so you know the home screen on the app still shows the balance without the additio

I have added 3gb of data to my account as I ran out but it is not working 

I am not computer litrate I have a new phone I nave had so many problems switching over from 02 to ID they should have checked this in currys.I am not inpressed with id with older people .I had a messge came on my message left a voicemail dont know if a scam447782333123 I tried to listen but it said not setup for vocise mail I am 81 not used to this .I am sick at the moment with my symmertric scierous and raynards disease and cannot ho out.I dont know if a hospital numbet this morning. How to set up voice mail in meeages? 

Why is the bill cap stopping me from making calls even though I’ve bought an international add-on?

How do I change my id community email address?

I have just got an upgrade to a a56.but i didnt get my freeearbuds ? ? I know this might be the wrong place as i cant find the correct department please can you pass on 

I have just got an upgrade to a a56.but i didnt get my freeearbuds ? ? I know this might be the wrong place as i cant find the correct department please can you pass on 

I was meant to recieve a new tablet with my new phone but never recieved it

Hi All,I am receiving emails from ID mobile to say take a second contract but on applying for second pay monthly contract, for phone and sim it was denied . My credit score is good though, I've checked. It does say apply after 60 days of first contract so maybe but as ID mobile is best price by far, does anyone know any other route to second contract accepted? I've been paying O2 inflated prices far too long .

What keeps me going in January you say ……. A good Netflix series to get me through January and the love of my grandbabies Mason and Isabel after losing my mum to a brain aneurysm I found myself losing my identity but through my children and my grandbabies I realised I do serve a purpose and found myself surrounded by love ❤️ 

I must leave id mobile but can’t because for 3 months now, and despite making time to spend precious time troubleshooting the problem, I still get no data or network service so can’t make calls, can’t receive calls, can’t send text messages and can’t get none.  This also means I can’t get a PAC, so I can’t leave id mobile, and I ain’t gonna pay another month for data and a network service I ain’t been getting.  I raised an complaint and they said to go to the store and get PAC, the store say get it from id mobile.  How do I get a PAC to leave id mobile if I can’t get and send texts and make or get calls?  Also, I want 3 months repayment for data/network service id mobile I never got yet id Mobile took payment for and a refund for an add on of data I never got as well. 

Can I add my pláne add on? 

Does the e sim add on allow phone calls for my trip to Egypt or is it just for data?

How Can I pay to send a multi-media (link to ecard greetings) text, or a photo attachment? Any help appreciated. Thank you

Hi, does anyone know how to cancel an add-on? My child accidentally purchased it and I don't need it.

Hi I purchased a Google pixel phone on contact it says wait 14 days to get your free headphones. I have deleted my upgrade email from when I purchased the phone, so I am not sure how to claim them

New contract included 3 months free trial Apple Music. Only given 2 months Apple gaming and news - no use to me. How do I get the music allowance? 

New contract included 3 months free trial Apple Music. Only given 2 months Apple gaming and news - no use to me. How do I get the music allowance? 

I have just purchased the Samsung Ultra and when trying to pair it with my phone I am getting the following error code message “E53306 Your airtime is not compatible with the Smartwatch Pairing service - Please call your contact centre”Looking on the forum I can see these types of questions were asked over a year ago, have you guys still not moved with the times???I can see other providers have this service and yes they charge a monthly fee so I’m very surprised if you haven’t, somewhat frustrating that I cannot use my watch as I wanted due to my provider not providing the service! 

I purchased a pay as you go e-sim and I’ve ran out of data I logged into my account and wasn’t able to find an add on I could only top up so I did. I topped up £10 thinking that I could use this to purchase an add on but again I can’t find this option I can see what add ons are available and it also gives instructions on how to purchase one which I began to follow but the add on option isn’t there in my account so I’ve topped up £10 for nothing. It’s very confusing and complicated 

I purchased a pay as you go e-sim and I’ve ran out of data I logged into my account and wasn’t able to find an add on I could only top up so I did. I topped up £10 thinking that I could use this to purchase an add on but again I can’t find this option I can see what add ons are available and it also gives instructions on how to purchase one which I began to follow but the add on option isn’t there in my account so I’ve topped up £10 for nothing. It’s very confusing and complicated. Can anyone shed any light on how to buy additional data please? 

We have purchased 6 GB Data add on for 12 months. This was due to using all our data with no broadband. We are now not using our Data allowance of 10 GB each month. Does the unused 6 GB add on data roll over each month, the same way our contracted data does?

I’m looking to cover a transitional period without broadband through a move. I had thought that a good way to cover it was unlimited data and hotspotting (I am a heavy user - a shade over 1TB of usage over the last 30 days), but I can’t see a way to add unlimited data to my existing 30gb mobile plan. Am I missing something? It seems fairly standard on other networks.

I already have an ID plan for my phone and want to switch my two daughters phones from their current provider to ID mobile. How do I do this please? 

Joined ID only a few days ago, bringing my number from another network. This morning I received a text from ID saying that “your India 5-Day Add-On with 10GB expires tomorrow”.Can anyone explain why I’d get this, considering I’m a brand-new customer with absolutely no need to contact anyone in India?