I am confused about upgrades. If I log into carphone warehouse and choose upgrade. Is this the same as upgrading through id app? So will I just receive my new phone through the post with the same number? So I can just charge it and use it? thanks for any help 

Hi Guys, This may seem a strange question, but please bear with me…I am looking at a new Google Pixel 10 Pro 256gb phone, and ID mobile have come up with one of the best deals at the moment, where i would be paying £ 99.00 up front and then £29.99 per month for 24 months (plus the yearly April increases) resulting in a total cost over the 24 months of £ 992.72, which is cheaper than buying the phone SIM free. My question is, if i ordered one of these phones from ID mobile, do i have to use the supplied ID mobile sim, or could i use my existing, non ID mobile sim card that i have with another current supplier? I am happy to pay the £29.99 per month (plus yearly increases) even though i know this comes with another sim that i am effectively paying for, because in a round about way, i am getting 24 months interest free on the phone itself. I hope that makes sense…Any info would be most appreciated. 

My daughter has bought me a new phone on id contract and I want to transfer my old phone number that I have sim only contract with Id Mobile to my new phone. How can I do it?Also, I don’t want to cancel my own sim only contract that I have with ID Mobile as I want to transfer it to my youngest daughters phone number and keep her number instead. How can I do it?thanks Diana 

Hi, I am leaving work and would like to swap my work phone number (which I have had for 25 years) to my iDmobile phone. Can this be done and what is the easiest way to do it? Also, how do I contact iDmobile about arranging it? Thanks in advance.

Hi I have payed 49 pound yesterday on the id mobile app for my SIM card which is only 15 pound a month does that mean I have payed just over 3 months bills for my SIM card 

Good evening.im new to id mobile, can i keep my old number please 

Good evening.im new to id mobile, can i keep my old number please 

Hello, I am starting to feel very disappointed with the situation.I bought a SIM card for £6 with 8GB, but I saw that there is a £6 plan with 20GB available. I asked for an update, but it was refused. So I cancelled the contract. Then I tried to buy a new SIM, but it was rejected twice for different reasons. My wife then bought a new SIM for me, but now we cannot transfer my old number or register the SIM – every time we try, we get error messages. We have tried: restarting the phone and reinserting the SIM different browser and device PAC code ready SIM already inserted registration and number transfer process multiple times  At this point, all we need is one real person who can guide us step by step to activate the SIM and transfer the number. We do not want automated replies – we need an actual agent to help us finish this. Plea

My son's phone is damaged and cannot turn on, it is linked to my ID account, I do not have the box and cannot turn the phone on, can you tell me how to access the IMEI linked to the phone.Regards,Scott

Hello, I have signed up for an eSim and want to keep my number. I have a PAC from my current plan at Lebara.I have separately received the eSim by email from ID Mobile but without any porting attached to it. I understand that I have to use the following service:https://www.idmobile.co.uk/switchTwo questions:1- Should I activate my eSim, be assigned a random number, then ask for a switch using the above link? Because the link requests an ID Mobile to be filled in2- I am currently travelling (in Spain and the UAE if that's important). Can I activate and port the eSim while abroad or should I wait to be back in the UK? Thank you for your help! 

I have been trying to phone a hotel 01539533666, but I get unreachable number error straight away.  My wife can can call this number OK from her ee phone and OK from a Vodafone mobile. So why can't I from my ID phone (pixel 6a)

Why am I being charged 14p every month for a phone number I dont phone? What is this for?

I took out an ID mobile contract in July for a Google Pixel 9. I completed the order through mobiles.co.uk. The offer included a £50 Currys voucher which I still have not received. I have seen that other people have queried this. From what I can see, a voucher should have been sent to my email address 30-60 days after that promotion ended. I have received nothing (I have also checked my junk mail) and I believe the promotion ended more than 2 months ago. The £50 voucher was a key reason for choosing this contract as it made the overall cost cheaper than other options. Without the promised voucher, I feel I am now out of pocket.

Hi all I am after just a pay as you go so I can top it up and use it for Emergency use only very little calls or text no data needed how do I go on about it please 

New to ID.  Got unlimited data but when i use my phone as a hot spot it connects but says no internet.  My broadband is down until tuesday and need to get my laptop online

I want to cancel my plan as I no longer use the number, but I want to keep the phone and use a different SIM (pay as you go with a different provider). I’m still in contract until April 2026. I’ve followed the steps to do this through the Id Mobile app and online account but it just sends me round an endless loop in Live Chat - I can’t get the chatbot to understand what I want to do.Can I simply reset the phone, set it up again with the new SIM and carry on paying for the plan until it ends?Thanks

Two days ago, I requested my starting date with ID to start tomorrow but my old company already charged me two days earlier than usual. So is it possible to change it for the 18th of December? If yes, do I need to request another PAC to my old company?

In my welcome letter there is no id number and I can’t do the switch! Are we you going send it to me later?

Sorry to bother you, but I’m a touch confused. I clocked your colleague’s Facebook reply to someone from a couple of days ago (attached), and it seems at odds with what’s stated on your website (https://www.idmobile.co.uk/help-and-support/vodafone-three-merger). Could you please shed some light on this?

Anyone had called ID for upgrade only to find that they requested personal bank card details and three digit security code though direct debit  Also sent a 6 digit code via email and asked to read the  code which on email it says they never ask for the code.

I have moved from ID but can’t download my final bill. all i get is an error message every time. can someone please help with this, so that i can pay it!!

Hi, I bought an ID mobile plan and then had to go abroad for a few weeks so I couldn’t port my number. I can’t get a PAC code now but would like to keep my old number. Is there any way I can do this?

Hi. I've upgraded my phone and currently waiting on the handset. It said my new plan should be active on my app within 24 hours. It's now been a few days and still nothing has changed. I've checked my spam etc and logged on and off twice. Now what? 

Recently whilst travelling on a ferry between Hull (UK) and Rotterdam (Netherlands), and whilst my phone was inside an inside cabin on the ferry, i.e. within a giant Faraday Cage, my account was debited for £10 worldwide Roaming charge - £10 being the cap value I had established. This was at the time when my phone had “No Service” and i was asleep overnight.The ferry route from the UK to Netherlands would not have allowed the phone to “see” any cell towers in non EU countries, indeed the Faraday Cage would have prevented the phone from seeing anything.Why then have I been charged this additional £10?James8

So I was due to upgrade my phone,so I went with carphone warehouse  and upgraded,I choose to keep existing  number..After picking up the phone,I was sent the contract summarythe next day my old phone cant make call,texts and no Internet as i have not put my sim in new phone but can still receive calls.when.i make a call it says i have reached my cap limit but my plan is unlimited everything..... I've tried calling id mobile n they have told me they would call me back n nothing..