I lost my phone and have now found it ive tried calling ive tried the chat for days it wont work i cant receive a text in order to log into my account either i dont how how to contact anyone 

transaction number, no earbuds were delivered with my order, how do i get this checked to confirm when they will be delivered. Thanks

The Red badge indicating there are voicemails does not go away even though I have none

I have bought my daughter a new iPhone and monthly contract, moving from Vodafone to ID mobile. I requested the PAC from Vodafone a few days ago and was told this valid for 30 days (til 30th May).  I picked up new phone yesterday from curry’s and was advised by a member of staff that as soon as daughters old phone stopped working (number ported), the new phone/contract would start (I questioned this as my understanding was that I could choose a date within those 30 days to “switch” - this is because my daughters birthday is on the 29th May so was hoping to do it nearer the time).  Today I have received an email with a QR code saying the new e-sim is ready and once downloaded can take a few mins to set up.  My question is do I need to do this now if her old phone is going to stop working, or will her old phone stop working when I download the new sim, meaning I can wait until nearer her actual birthday?? thanks in advance - have been with the same provider for decades s

I recently upgraded my phone with ID and part of the offer was an additional £200 cashback when you trade in your old phone. I sent on my old phone which you acknowledged that you received and I completed the paperwork as requested but 2 months later I have still not received the £200 . What do I do to chase this?

I have not been able to use my eSIM on my android phone , I ended up putting it on my husband iPhone , which he also as an I.d mobile eSIM . I want a physical sim in replacement of my eSIM 

In the US on holiday and data cap immediately reached. Now unable to call 7777 to top up or change data cap, live chat isn’t connecting me to anyone despite being in hours just goes through the motions then never connects me to anyone and when I try to add data my app and id mobile.com want to send me a code to my phone which I can’t receive because of the breaches data cap. What a terrible system. I will be leaving ID after this. Wasted over an hour of my holiday already and lost my paid for airport taxi transfer. Maddening! can I call id mobile from someone else’s mobile to top up? Is there a way out of this loop!  

Hi. I’m new to idmobile and the App worked for about a week then opened with gobbledygook. So I uninstalled the App then reinstalled it, but it wont open.  It seems that the Captcha is blocking it as it goes in a loop and back to the beginning where I have to log in again, and start Captcha again. Can anybody suggest anything please? 

I need proof of purchase and proof of usage but live chat is not connecting me to any of advisors.. what to do now

Why do I have two numbers - the old one I switched, and want to use, which is the ‘primary’ one, and the number ID gave me, which I don’t want, called ‘mobile data’. I’ve accidentally sent messages using mobile data and my contacts don’t know it’s me!

Switched to iD and kept phone number . Was supposed to be complete 28 April but had an email yesterday to say complete. Big problem, can’t receive or make phone calls. What should I do ?

I had an old number a while ago that I think was with ID but I have recently changed numbers twice. My current number is ID but I was wondering if I can change it to my old one? Thanks

Need help. I'm not receiving texts messages this has been the case for 5 days now.  If i switch on RCS then not a problem but when switched back to normal settings then nothing. I have restarted my phone, deleted and re added contacts and done pretty much what's been advised. Only been with this provider for a few months after hearing good things yet have had nothing but problems .since between bad connection and now this. 

I chatted with customer service about a week or 2 ago asking for proof of purchase, I was told it would receive it in 24 to 48 hours. I still don’t have it.The offer will expire before I get the receipt the way this is going. 

I’m located in Gateshead Tyne and Wear. Since January 2025 my (iPhone 13 Pro ) mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling when at home or out and about . It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet.  When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything. It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency.  It’s starting to make ID Mobile untenable as a service for me.  I’ve missed a number of urgent calls recently from family members and clients who say that my phone just rings and I don’t answer.  It doesn’t even go into voicemail most of the time it seems. 

I'm interested to know whether anyone has actually received their reward for refer-a-friend scheme- or scam (trying to establish which is the correct term for this???)I've been trying to get my reward since January. The person who is supposed to sort it out (Aklambio ) has required all sorts of information about the successful referral that normally I would not expect to have to provide… the person says it's because they don't have access to ID Mobile database because they are third party… okay fair enough… but… I've provided all the obscure references and other details about the referral contract and now…CHIRPS (utter silence except bird's twittering in the trees...)So, before I write this referral reward claim off as a scam, I just like anyone who has received their reward to let me know how long ago this was and how they did it ?Thanks

New phone 6 weeks ago and signed up to ID Mobile. Went on first holiday abroad in many years, a cruise around the Canaries. While there I received texts advising that Spain was a roam free destination - subject to a “fair use” policy. However, within 3 days I received further texts from ID stating that I had reached 100% of my “roaming cap” and this was subject to a £45 charge.  Looking at my account I could see that the limit for additional billing had defaulted on my phone to £75. I set this to £0 and kept my phone off for the rest of the tripCould a member of the ID team explain how charging me £45 for what can only be a few mb of data can be described as a “fair use policy”? Also, how can I contest this charge, if my ID account has defaulted to allow additional billing to take place? Surely a fairer and more honest approach would be to set a default to £0 and then the customer could make an informed choice.  

For last month I've not been receiving text until days later after they've been sent.I've tried turning off and on again , manual roaming to different network and check my number is correct .Anyone else still having this issue, I think.its time to look at leavingA 

Hi,my phone has been stolen and my insurance company requires the following: Written confirmation that the device has been blacklisted, including the IMEI number Proof of usage showing the device make, model, IMEI, and the first and last dates it was used Could you please provide these documents at your earliest convenience?

I lost my sim card but I don't customer service number 

I'm close to the end of my contract. Can anyone tell me when do I stop paying the cost of my handset? Is it when I'm able to upgrade or is it at the end of my contract date? I can't afford to upgrade so I'll be looking to switch to a sim only plan at the end of my plan. From what I can see, my upgrade date commences after 8th May, but my 24mth contract ends 8th July. 

My switchover from O2 to ID Mobile was supposed to have taken place on Monday (2 days ago) but as yet it hasn’t happened. I contacted ID Mobile using Live Chat on Monday afternoon and was told that the switchover would happen by 6pm on Monday. I also mentioned that I hadn’t received the eSim that I had requested. I was told that a physical sim would be posted to me and that I could request an eSim via the app.I have tried to add my number to the app, using my number, my surname and date of birth but I receive a message saying my details do not match ID Mobiles records.I spent around three hours yesterday and well over five hours today trying to get through to someone on Live Chat but all I get is the following message “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”Any ideas? I just want someone to speak to me, sort out the switchover, arrange an eSim or sort out access to the app so that I can request a

I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working.After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side.Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored.Thank you for your help.Kind regards,Arslan

I have unlimited calls but today I can’t make any calls. Recorded message says reach you limit. Why?

Do I need to inform ID if I’m going to use a third party eSIM when I travel to the United States