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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4803 Topics

J
Newbie
jobryant14Newbie
asked in Ask a question.

Keeping phone number in new contract

I've just taken out a new contract with id mobile, and want to keep my phone number from my previous phone, the contract of which has just been completed. I know how to do this normally, but that contract was also with id mobile, and it was cheaper to take it out separately rather than upgrade. Do I still text PAC to the same number and then just enter it on id's site for switching as if it was from another network? Thanks in advance for the advice!

1
Kash
iD Mobile Employee
6 months ago
Neil Cook
Newbie
Neil CookNewbie
asked in Ask a question.

Sim Card Two Numbers

I recommended my wife to join ID Mobile and she imported her old number across from old network, when she rings me the call is from the imported number but when she texts me it from the sim number which came with the new plan. she is unable to set up account due to SET UP not recognising new and old number.

9
Kash
iD Mobile Employee
6 months ago
Bourbon
Newbie
BourbonNewbie
asked in Ask a question.

Lyca to I.D mobile

Moved from Lyca to I.d about a week ago. Number has transferred and I can make outgoing calls but nobody can call me. Cannot find help number from i.d. Anyone help?

12
Kash
iD Mobile Employee
6 months ago
ckfai
Newbie
ckfaiNewbie
asked in Ask a question.

my bill has a text charges @£1.5

My plan include unlimited texts , I did not send any text, but charges me 4 texts for £6What it these charges ?? 

2
Kash
iD Mobile Employee
6 months ago
Khristina Mete
Newbie
Khristina MeteNewbie
asked in Ask a question.

upgrading not working

So annoyed. Spent ages on 2 separate live chats to upgrade only to constantly get kicked off and put bk in the que. The agent puts my upgrade in my basket and I sign in online and press continue but won't let me go any further as its asking me to in put my email address either online or on the app but it already is so don't understand it at all. Im signed in. Why can't the live agent just do the upgrade fir you like every other provider. I'm disabled and using a phone fir any length of period makes me unwell. Is there any other way of upgrading? 

2
Kash
iD Mobile Employee
6 months ago
Jack Hampson
Newbie
Jack HampsonNewbie
asked in Ask a question.

Coverage in SN2

Hi, in the past week coverage for SN2 has been unusable. Used to have full 5G coverage and now it's 4G with lucky 1 bar and unusable for calls and internet. I can see a mast is being removed close by but would expect Three to have something in place before removing it. Tried to contact Three via Twitter but nothing back. Are you able to check further please?

1
Kash
iD Mobile Employee
6 months ago
Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

sim not working in upgraded phone

I have upgraded my phone but the sim from my old phone does not work in my new phone. I have tried all the things suggested so am assuming the new phone is faulty. How do I go about resolving this?

1
Kash
iD Mobile Employee
6 months ago
K
Newbie
KhadijNewbie
asked in Ask a question.

data

Hello my phone contract ended, so I upgraded my plan to a sim only deal. The new sim arrived and it was activated however my full data hasn't shown. 100G is supposed to show up but only 36 has.why has this happened? And how do I get my full data?

1
Kash
iD Mobile Employee
6 months ago
E
Newbie
ElenaA7Newbie
asked in Ask a question.

i can’t get through to Live Chat to cancel within 14 days

Dear hub,i have switched from O2 thinking i was going to make saving.  In fact my deal with O2 is a bundle, so it will not make sense for me to leave.  I tried to get hold of the relevant department all day today on live chat but to no avail.  The last conversation with a bot was recorded.  At that stage it was telling me I am in the queue with estimated wait of over 470 minutes (and it was ticking around).   i also tried to set up the account with the sole purpose of closing the account but the system will not allow because the details don’t match.  My surname is complex due to my background in three separate parts and this is Hoe it was submitted to id mobile but the online account does not allow spaces.  I am at the end of my thether and I have no idea who else to contact.  I am also a parent to a young child and my husband has severe mobility and cognitive issue due to health.  I can’t spend 4 hours trying to sort this.  And it is not even sorted. Worst experience as I have no solu

1
Kash
iD Mobile Employee
6 months ago
Sue Bee
Newbie
Sue BeeNewbie
asked in Ask a question.

i've just had notification you turned my sim off

hi as in title i have no mobile internet, i got a notification that your network provider has turned of your sim for network connection? i am not owing any money, monthly payment only came out, the other day??why is this? and when will it be back on

1
Kash
iD Mobile Employee
6 months ago
Katy Barber Ryan
Newbie
Katy Barber RyanNewbie
asked in Ask a question.

New iphone data transfer stuck on software update

I have upgraded from an iPhone 11 to a 14, when going through the quick set up the data transfer always gets stuck on ‘updating software’ I just get the spinning circle. I am connected to the wifi but cannot get past this screen. Has anyone had the same issue and can advise what I need to do? Thanks

2
Kash
iD Mobile Employee
6 months ago
M
Newbie
Michael mobileNewbie
asked in Ask a question.

Problems setting up iphone 14

 I’m getting rather frustrated attempting to set up my new iphone14 by linking it to my old iPhone to transfer all the data. I’m now on my 4th attempt. During the set up it keeps wanting to instal software 17.0.3 but appears to keep sticking whilst installing. After selecting ‘install now’ the spinning cursor appears on screen next to the words ‘install now’. I’ve been leaving it for hours but without success.You do not appear to be able to opt to install the update later (ie after you have set up the phone & all data transferred). You can’t even access any other screens on the phone whilst the update screen is displayed. The only option I have is to end the set up and start again but keep experiencing the same issue.please can anyone offer any help or advice as I current don’t have a phone I can use.

4
Kash
iD Mobile Employee
6 months ago
P
Newbie
petesidmobileNewbie
asked in Ask a question.

Why is my unlimited data usage wrong

I’ve had my unlimited SIM for a month and yet the data usage is showing as only 1.8GB on the website. I know that I’ve used much more - typically I’ve been using over 100GB which is why I chose the unlimited SIM.Not being able to see an accurate usage is going to make it impossible when I travel to figure out how much roaming data I’ve used.Why is the usage shown not accurate? I’ve no idea how a SIM with limited data is going to know when it’s run out if the figures are so far out.

8
T
Newbie
6 months ago
S
Newbie
SenexNewbie
asked in Ask a question.

Delay in porting

Received new phone 5thOct. ID mobile said porting due on 10th ,now 13th and nothing happened. You have PAC code from old provider O2. Seems from other commentsthat ID mobile is terrible at porting old numbers, can someone sort this please!!!!

16
Tom
iD Mobile Employee
6 months ago
A
Newbie
Ajbelle505Newbie
asked in Ask a question.

itemised billing.

I have had to close this account because my Dad has passed away. I know it means the line is cut off. I wondered if you could help me get a number. The number of this phone will have to change now which means they can’t get back in touch with me. It was the number of a solicitor I had. They called me within the last two weeks. they won’t be able to get back to me. Could you please send me a list of numbers.   also this phone was hacked by lots of people. Could you help me get them off my phone please? 

1
Tom
iD Mobile Employee
6 months ago
S
Newbie
SonnnyNewbie
asked in Ask a question.

Full Bar to Zero or One Bar Signal Loss - Please Help

I live one road across from the tower! I normally got full bar signal, 4 out of 4 bars. Since yesterday morning 16/10/2023 9:37am it was dropped to zero, one or two bars most. I can't even send text, let alone call or youtube. The antennas are on top of two big tall buildings. One of the building is being scaffolding up from bottom to the top up to the antennas level.  Im not sure the scaffolding or a planned engineering work by iD mobile is causing the issue. Can you please confirm it? My postcode is BN1 4LA. Thanks a lot. I'm sure my phone is good. I'll give it a benefit of doubt and test it in another phone.

3
Tom
iD Mobile Employee
6 months ago
Lynda M Lynch
Newbie
Lynda M LynchNewbie
asked in Ask a question.

allowing withheld calls

Good Morning, we will be getting a call from DWP and they will be using a withheld number how do I make sure it gets through 

9
Tom
iD Mobile Employee
6 months ago
Ilsa Parry
Newbie
Ilsa ParryNewbie
asked in Ask a question.

I seem to have two phone numbers and text messaging wont work

I switched to ID mobile a few months ago from EE. I specifically said I wantd to keep my old number. Since being with ID I seem to have two phone numbers and i have to switch between them to make calls, I am not sure which number others see or which one im using at any time, often people dont pick up my calls as they dont recognise the “new number” (that I never wanted!). Also I can’t seem to send any texts from either number. Do you have any idea what the problem might be?

12
Tom
iD Mobile Employee
6 months ago
A
Newbie
additionalcintract2023
asked in Ask a question.

How to get ID Mobile monthly plan without switching?

I have an active EE contract that I am not planning to switch from. But, I would like to try out ID Mobile, and wanted to sign up for a £6 a month plan. The problem is, checkout process only has the option of “switching from another provider” - on SIM delivery or a bit later with our without losing my number. I don’t want to switch or change numbers, I want an additional number to try out in another phone. How can this be processed at checkout? See the image with the only options available. 

3
Tom
iD Mobile Employee
6 months ago
N
Newbie
nobbyNewbie
asked in Ask a question.

How long are contracts for the plan changes I can see offered in my account?

I want to change my plan to SIM only. have a selection of plans offered through my account but it doesn’t specify anywhere how long the contracts are - can someone please advise?Thanks!

10
Tom
iD Mobile Employee
6 months ago
S
Newbie
SubramaniyamNewbie
asked in Ask a question.

Dialed an Incorrect Number after porting from Lyca

Sometimes when someone calls me , it says you have dialed an incorrect number even though my number is correct. I ported this number from Lycamobile around a week ago and yet this issue only happens to some people. I have tried inserting my sim again which did not work . I can call other people but some calls i cannot receive

1
Tom
iD Mobile Employee
6 months ago
G
Newbie
GardenlifeNewbie
asked in Ask a question.

error code 38 cant text my spouse

Got error code 38 tonight can't text  Got data got calls Never had issue to. Text saying problem network think u should do that 

4
Tom
iD Mobile Employee
6 months ago
Kelly Tanner
Newbie
Kelly TannerNewbie
asked in Ask a question.

Credit rating ruined

Please help. I have just discovered that i have an adverse credit file with id mobile. I contracted a sim and changed my mind within the cooling off period. It was confirmed by id mobile that it was cancelled. I never registered or used the sim. I then received a bill for £1.88 which I couldn’t pay as i was told to do it online but i needed to have registered the sim in order to pay. I now have 3 months of missed payments on my credit file and adverse credit registered which has stopped me from getting a mortgage. How can i sort this out? Thanks.

4
Tom
iD Mobile Employee
6 months ago
J
Civilian
jz8765557Civilian
asked in Ask a question.

error submitting PAC

I have been trying to port in my number to ID, all my info is definitely correct but I get the error“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I transferred my ID mobile number to Lebara 2 days ago, and am now trying to transfer it back to ID Mobile under a new contract. Please can you advise what to do

2
Tom
iD Mobile Employee
6 months ago
ChrisRC
Newbie
ChrisRCNewbie
posted in Ask a question.

I'm a newbie and confused, am I missing something?

I recently decided to change to iDmobile and received my sim. I then gave my PAC details to be able to keep my mobile number.Now I have been sent an email telling me my first monthly bill is ready and an iD account number with an unknown mobile number too? So I am totally confused and worried that idmobile have me mixed up with someone else.Anyone else have this problem or know who I can speak to for clarification? As a pending id customer I am unable to register on their website to view my account (as I don't have one) Thankyou all

3
Tom
iD Mobile Employee
6 months ago
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