Bills, Payments & Charges.

My apologies if this question was asked previously. I’ve just switched to a new ID mobile pay monthly phone contract yesterday…..Discovered that when calling UK 0300 or 0330 numbers from my phone, result in busy, call type not supported or cut off after a few mins of a successful call connection. So I’m guessing, that calls to these type of UK commercial numbers are not covered in the ID mobile contract call plan, even though I’m on unlimited call minutes, TXT’s and data. Can anyone confirm this is indeed the case, and if it is, what we can add to the plan to make calls to 03XXX numbers etc?

My father acquired a new smart phone with ID mobile last year, having previously had a phone on the 3G network. Soon after acquiring the phone he realised he could not view his account details online as when he entered his details he just received a message saying his details weren't recognised (although this has not prevented ID mobile taking money from his bank account). He has written twice to ID Mobile about this, but has not received a reply despite the SLA of 7 days given on the website. On 30th December he was in the middle of a call when it was suddenly curtailed by a recorded message saying he had reached his capped limit. He does not believe he has a capped limit, but being unable to view his account details or discover his customer service pin is making it very difficult to receive any help. He has reported these issues via live chat, but once again he is asked for details which aren't being recognised, and so he feels he is constantly hitting a brick wall. He has, following advice on live chat, emailed proof of identify to the email documents@idmobile.co.uk. He has has not received a reply to this, although I appreciate we have had the New Year holiday. He has now been unable to make calls for nearly a week which is causing stress and anxiety. Has anyone else had similar issues, and are there any other ways we can try to get help?'

I have paid the minimum and still have no service and it's been a few days since I paid. The money has left my account and it's not showing on the app and today I got a letter for recovery of the amount.

How do I speak to someone from id?

You can get cheaper insurance through BMW than most be independent insurance brokers

Can anyone help me get a number for customer service so I can speak to them please

Confused about how data rollover works, i am on a 120GB month 12 month plan, i just got my first months bill itemising last months data usage and it shows from my allowance of 124,466mb i used 56,965mb, had 52,273mb expired due to non use so only 1,566mb got rolled over to this month. I contacted customer services and was told the rollover resets at the end of the year so i have lost most of it, i cant find anything in terms about such a thing. Can anybody explain ?

I have finished my payment, so why still sending bills for me

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Hi I paid twice 1 payment on the 26th Dec then another 2nd Jan - please refund this payment… next pay should be 26th not 2nd please help thanks mike

Hi - i recently advised Carphone Warehouse that i wished to cancel my contract within the cooling off period due to poor coverage (couldn’t make calls or texts outside of home other than Wfi calls). I have since returned the phone via DPD and received notification that it has been received (return to be formally processed i believe). in the meantime i ported my number but have now received a final bill from ID Mobile showing £900 or early termination charges - will a revised bill be issued once Currys process my return and update ID Mobile? Surely there cannot be early termination charges if i give notice to Carphone Warehouse within my cooling off period? ID Mobile Live Chat also confirmed i was within my cooling off period too, so a little confused. Cheers

I upgrade my phone but didn't received any documents.When I did an upgrade says that I can claim free chromebook ,so where is the dociments?How can I claim with no proof?

Hi - my final bill includes a termination fee in excess of £900 but i cancelled in the cooling off period. How/when will this be rectified?

Bill paid twice, refund needed for £38.99.

I ordered a sim only only from you and cancelled the contract before id even received the sim. I was told my order had been cancelled and I could also cancel my direct debit. I have since received a final bill for £1.74 how is this possible when I didn't even used or received the sim when I cancelled my order.

HelloPlease see that I have been overcharged twice over last monthsCan I please have my money back?

Hi, I had amended my direct debit details in the beginning of Dec-24. My next bill was not due until 3rd Jan, so the amendment was well before the actual payment date. However, the direct debit did not go through my bank and I had to make the payment manually instead. I also contacted my bank to check if there was issue at their end, but I was told that they do have control over direct debit payments going through. I have since re-entered my direct debit details. Can you please confirm if there are any issues at your end so I won’t have the same issue again? Thanks

I’ve had a text message from ID about my pay ment hasn’t gone though and after 5 days I just got paid so I can pay it off but now there put my account on hold but I can’t even pay it as it won’t read my card and I’ve already rang up and it’s just not helpful and I’ve tried making a online payment but it said my card isn’t working or something and it was fine before they put my account on hold!!! What do I do?

Hi. You’ve sent a letter threatening debt collection for £12.48 due to unpaid direct debit; for an account holder who has died and the payment not taken due to bank accounts being closed. You have massively upset my 77 year old father who is the husband of account holder, and have no way of him contacting you to let you know about his wife’s death, as you have no phone number.

I changed over to you form ee I now I can’t make calls

Hi, Apologies if my previous attempt at asking this question is only “pending”, I cannot find any trace of it on my account and am in need of a resolution to this issue, so thought I’d best try again. If initial one pops up, I shall delete this! Essentially I would like to communicate with a member of the ID team, if someone could PM me or reach out in some way. Seeking to resume my services after a missed payment, but the outstanding charge on my account is wrong so i cannot go through the automated service. Am in dire need of a phone at the mo, as am moving my ill mother away from an abusive neighbour brefore Christmas, and I live several hundred miles away! Any help much appreciated. Thanks.

I had a pay monthly SIM which has been changed over to PaYG. The account (same number) now appears twice in my online account. I can switch to the PaYG version without problem, but trying to access the previous monthly version throws up an error “Oops- something went wrong!”. My final bill is in fact a credit, so I don’t need to pay anyhting, but I DO need a copy of that bill for accounting purposes. I have even had an email asking me to login to get it! However, since the old monthly section seems locked off to me I’m stuck. Live chat has proved useless because of the inability of the chatbot to respond intelligently, and unacceptable wait times if trying to speak to a live agent. Any ideas or suggestions would be very welcome!

Hello, I am going to Turkey and thought I needed to purchase an add-on so I bought £3 of data and £3 of calls but I have since realised that this wasn’t the right thing to do. can you please remove these add-ons from my account?

Hello. How are you. I just want too pay the money for the contract but not taken the money and also about the contract I’m not happy about it you Charge me extra the month .plz when date run out or tax or call stop I don’t want any extra I hope you understood me if you customers service plz give me number

I have now paid my overdue bill can you please reactivate my number