can u please take the payment out my bank from direct debit 

I need to change my plan.But every time I try it gives an error message 

Hi i have been put forward for a full time position which is now monthly pay. I am struggling to get through to anyone which is a joke! Seeing as im a paying customer i have rights to speak to an advisor about my account? The chat bot just does not understand anything i say and the phone number provided has no option to speak to anyone which is appalling service. I cannot pay my bill until the end of the month and theres not one person i can talk to to sort this problem out? What are my options?

Data roaming charge but I didn’t authorise 

I want to query my bill

I tried to switch to a SIM only contract but this failed to go through 

I changed my plan in April, for 10£ more data and you still charge me 19£, no more  data??!!! What's going one. I spoke with your agent!!!

Hello iam iam in Turkey now. I bought 10day roaming and I have £30 my cup but my phone still not working. I using WiFi from hotel now. 

Just having a rough month and wanted my current bill to be carried over to next 

I would like to know how much I have left to pay on my account 

Hi, on my April statement I was charged £20 for data roaming abroad. Before I traveled I checked Austria was part of the included countries for data roaming abroad however a charge is applied. Could this be checked? Thank you

Omg this is so annoying to navigate. I just want to talk to someone about my bill. How do I do this??? 

Got an email from you stating I disputed my DD set up and so you have now cancelled the DD with my bank. Thus is not true as I didn't cancel it. Please reinstate. Thank you. 

Hi, I have a number of iD mobile plans under the same account and this morning I managed to add a roaming add on to the wrong plan.Can I cancel it under the distance selling regs and get a partial refund as it is unused obviously?

I have a sim only contract with unlimited data, texts and calls but I would like to know on average how much data I am using each month. How can I find this out?

Hi. I am extremely frustrated that this seems to be the only way to speak to customer service and get a response. Last night when making the payment for my bill, as always the app was being extremely temperamental. It kept crashing, and taking me back to the home screen and when i finally thought payment had been made, it hadn’t come out of my bank or was showing in the app so I did it again. A while later i then got notified from my bank that 2 transactions had been taken. It is now showing as a credit on my account for next months bill but I do not want to have this sitting as a credit. Please refund the additional payment as a matter of urgency. 

I want to querie my bill

I want to querie my bill

Hello, I had 45 credit on my account for may bill. Can someone confirm that my may bill has been paid please 

I am extremely frustrated as i keep getting over charged. not by a small amount . My bill is £38 , you guys keep charging me £150. I live a normal day to day life , only use social media sometimes , watch shows on my apps that i pay for . You guys have no customer service so my credit score i’ll get affected because you make up random prices and shove them to me and i am expected to pay it , i refuse to pay it anymore . i’ve paid my actual bill and i need someone to resolve this for me immediately 

Hi I need help i check my bank statements and last 9 months been charged two difrent bills ich months only have one contract and one number 

Has my may bill been paid

Hi my contract has ended but my bill hasn't gone down,  i thought once I had finished my contract and paid for the phone my bill would be less a month 

Dear Support Team,I am experiencing an issue when calling a Lebara mobile number from my iD Mobile SIM.The number was originally on Three. I initially attempted to transfer the number to iD Mobile, but the order was later cancelled before completion. After this, the number was successfully ported from Three to Lebara.Since then, only calls from my iD Mobile SIM to this Lebara number are being treated as chargeable / not routing correctly. Other networks can call the number normally, texting works correctly, and the Lebara SIM can also call my iD Mobile number without issue.The number starts with 07751, which is a standard UK mobile number range and should normally be included within standard UK allowances.As the issue only affects calls from iD Mobile following the cancelled transfer request, I believe there may still be an internal routing, provisioning, or billing record associated with the cancelled port.Could you please escalate this matter to the technical or provisioning team and

This month is my last bill in my contract I need to update my phone and don’t have to pay next month bill because I pay all my bills (24months contract)