Coverage & Network.

For our post code Three.co.uk is reporting “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.” As we have not been able to send/receive any calls for over a week now (4G preferred/WCDMA/GSM) was just wondering if there is any way to get some more info or possible eta to fix this ?

Outgoing calls and 4G isn't working

Can’t receive or make phone calls. Called complaints on 20th Sep they said there has been an issue since last Friday. Call back when you can make calls again and we will see if we can issue you compensation. I have missed two important phone calls. They couldn’t even leave a voice mail. I have now gone and bought an EE sim. nothing but trouble with ID.

Phone keeps dropping signal. Never did this fordt few mo ths but does it every call now! Why? Notnpayungnfor something which doesn't do what I pay for

I cannot make calls or receive calls for over 4 weeks now. My husband is a cancer patient, he is having chemotherapy and I cannot access callsFrom the hospital or make calls to the cancer nurses when I need them urgently. I have tried everything on the website help page , the sim doesn’t work in any other phone either. You provide no live help. I pay £37 a month for nothing. Send me another sim or cancel my Contract. Can you imagine how panicked I amWhen I cannot make a callFor help when my husband is not well !!!!! Sort this out asap, I am going to take this further as I believe I am Being scammed , you take full payment without fail without providing me with any kind of service. No network , no customer service, no number to call . Everyone else’s mobile network works fine. My kids are on three mobile and their phones work perfectly. The issue is with Id mobile. Noreen Ali

I have had problems since changing to ID & eventually lost the ability to make or receive calls about 2 weeks ago. I’ve been on the app & tried everything suggested to no avail. Today I went into Curry’s to be told the problem is with ID & lots of people have been going in asking them. 1. Why have they not informed us? 2 why are they still taking payment & not providing agreed service. 3 I am a carer & need my clients need to be able to contact me urgently so would like to leave. Are ID in breach of contract?

I have a Sony experia XZ2 and am unable to make or receive calls, however text messages are OK. I have gone through the settings and am on the 4G network and Volte should work by default, Help!!

I cant make and receive calls I have been having these issues for a few days now I have also missed a few important calls can you please fix this for me

I have been with ID coming up to 10 years and my signal has always been quite bad but it has come to a point where it is bad in towns. I have tried switching to 3G but doesn't seem to make s difference. My postcode is PE14. Thank you.

It seems my phone is only good for wifi. Never seem to be able to call or receive phone alls!! This is a joke!

Can't make calls for two days now

Hello, I bought id mobile 5 days back. I'm not able to make or receive the calls. I can message and use the data. I'm using the new id sim in iPhone 11pro max. I followed every step but still not able to get. I even trying to connect with customer but no use. I was utterly disappointed by the service I received from ID . I feel like I'm trapped

Cannot make phone calls today - any ideas/help ?

With so many people having the same or similar problems why is there no response from ID mobile? I am sure if they couldn’t use their phones they would not be happy! why are we all being ignored?

Hi someone help me please

Hello, I have a Samsung Galaxy A5 (2017) and I live in South Somerset. When I dial phone numbers, I keep getting the pop-up message "Not registered on network". I also do not receive most incoming calls - even though the phone is on me and the ringer is turned up, incoming calls go straight to voicemail. Also I’ve never been able to access the IDMobile app on my phone as I only get a pop-up message which reads “Unable to establish secure connection. Please try again later”. I have followed your troubleshooting instructions, with no success. However, I did discover that my Mobile Network State (accessed through settings/about phone/status/sim card status) reads “Disconnected”. This status is something that I cannot change. I’m not a techy person, but I have never had such trouble with a phone before, and I am at my wits ends. Please help be before I bin the phone and IDMobile altogether!

Hello, ever since I switched to id there is no network even when I'm outside. Can anyone help

Please put Mr through to customer service or I an cancelling

Hi all why is it where ever I go and try to connect to internet it’s slow as anything and won’t load up for ages I’ve been trying to ask this question for over 20 minutes but it’s that slow some places are fine but does id mobile have a good coverage all over the uk especially the north thx

Why is ID Mobile saying I'm unable to make calls as I've reached my capped limit. I don't have a capped limit I'm unlimited calls

Two days now and still can't make or receive calls. Night mare iD

I have been unable to make calls for two day. I have just come from curry's where I brought the phone from and there is a queue of customers with the same problem

My signal is rubbish and I’m on the verge of leaving ID?

i can't make and receive call i have having these issues for a few days now can you fix this

Hi , I can’t make or receive calls, please help me