While I’m at home my internet doesn’t work on my phone at all! I have tried my SIM card in another phone as thought may be the phone, but still the same. works while I’m out and about but not at my own home it’s starting to bug me can anyone shed some light on this issue 

Over the past year and a half using ID mobile I have traveled across France Italy Greece and Spain, often staying within central cities and across this time the 4G network has NEVER worked. I have continually checked the network, changed different options of network, checked data roaming etc and the data never works. this is extremely disappointing and to see that ID are increasing fares when the phone cannot even be used abroad if appalling. Having previously been with Vodafone I never had an issue with this for years. Please can someone share how this can be resolved or look into this.  Are others facing this or is this a singular problem? Either way I would appreciate it being resolved ASAP before the summer as I will once again be left without any data.  

Issue has been going on for over a week and my elderly mother can’t ring me so I’m not happy according to the 3 website there’s an issue with my area - how do I get this sorted ? 

Hi,Since Saturday three different companies have sent me OTP’s but none have been delivered, tried multiple times, texts between me & my family send & arrive as normal, anyone able to get to the bottom of it?, have tried Live Chat twice today and it is utterly useless.

Hello, I have to turn my phone off to receive calls and make calls. Nearly 10 times a day I’m not able to make or receive calls. This is urgent to fix.

My phone is making calls fine and data but not receiving text messages from some NOT all providers. Two friends are Giff Gaff, one is O2.I can send them texts, they send me and get charged but im not receiving them.I can send and receive from other friends/ family.Done network reset, phone reset etc but nothing working?Im worried im not receiving texts from work/ doctors etc as i have no way of knowing who im not receiving texts from?Anything else you can suggest please?

Hi there - received my NEW iPhone 15 yesterday on ID Mobile. All seemed straight-forward in setup, but on speaking to 2 people today on the phone, both of them experienced delays in me speaking and them receiving the message. Any ideas?P.S. I phoned my son who was only upstairs to test and he heard me fine with no delay (don’t tell me if somebody is far away there’s a natural delay due to distance lol)

Hi all 1st of all I'd just like to say please don't be too hard on Id mobile for the disruption & inconvenience that id are suffering at the moment As most of you know that id mobile & smarty piggyback of the 3uk network so if 3uk have issues with there network it effects id mobile & smarty & as I understand 3uk are doing work on the networks  & with this bad weather we're having it's not helping the situation ! & I also understand other networks are having issues ! Nothing in today's life is perfect if it was we'd all be happier ppl (don't you agree)We all rely on our mobile phones too much these days I grew up in the world of if you had to make a phone call we had to find a public phone box & if it had been vandalised we had to find the next nearest 1 to us ! (Yes I'm an old git lol)But pls give id mobile a chance there great value for money & when everything's working ok I bet you will all agree it's great value for mone

Whenever I make a call to a customer service centre, they cannot hear me; the connection is terrible. But if they call me back it's absolutely fine.  It's not the phone.When I make calls to private phone numbers, I have no problems.  Any suggestions as to what the problem might be?? 🤷🏻‍♀️ Thanks

My mobile monthly payment contract is due for upgrade from 24-03-2025. I would like to know and choose by changing either sim only plan or upgrade the device into ipone 16 plus. Please let me know the monthly cost of both options 

Subject: Urgent: No Service Issue After Number Transfer Good evening,  I have not had any service since joining. I transferred my number and entered the PAC code over the weekend, which should have activated my service by 10 PM on March 18th.  The lack of service is affecting my work, so I need this issue resolved as soon as possible.  The current and correct mobile number is. ID Mobile number Thank you. Nicola  

Hello! I have been using ID Mobile for two years now and I've worked out where in my house it works best. Since Thursday I have been having issues with my data. It is my main source on connectivity, I have no broadband.  The issue is that the places where the data used to work in my house, now do not and I have to wait to be outside of the house to receive a simple message from family. I dont know what is going on. Can someone help me please? I would not like to make any complaints...

I still have no coverage & I am a vulnerable adult that needs access to my phone at all times. I need the contact number to call Idmobile. I spoke to them about 3 wks ago & they said the problem was resolved.I can't find the number i spoke to them on as my phone was set back to factory settings.Can someone please help me.

After months and months of very poor signal and data speeds I woke up yesterday with good signal and very fast download speed as if someone had switched a light on couldn't believe it hope it lasts.

First day on ID network. In London and just went for a 15 minute trip to High Street. Everywhere I went saw 4G, 5G with minimum 3 bars on the brand new iPhone 16 series. But, there was no internet or terrible internet. Check the attached image. 5G with 3 bars. And a download speed of 3.8 Mpbs that barely made it. Whats the point of having all those gigs of data but no possibility to use it. Terrible terrible network. Will be moving out shortly unless someone can confirm if there was a problem today?  

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?). 

I have full signal, 5g, and downloaded and app which took 2 minutes and 31 seconds. This seems to be the case if I’m opening an app, opening a web page etc… does anyone have any advice before I throw my beautiful new phone out of the window?  

I have “missed call alert” set on on my voicemail settings.The way this is supposed to work is that if someone rings me when I am out of range (or in airplane mode) I should receive a text message alerting me when I am next in range.This used to work but in recent weeks it has stopped working - I don’t receive any text message.

Hi,My Google Pixel 9 Pro is suddenly not receiving texts from 2 certain numbers, although I can receive their calls ok. It was working fine on Thursday but not on Friday. All other texts and calls come through ok.I've checked all the settings I can think of.Marie

I have recently switched from EE to ID mobile, the switch was complete yesterday but I have no signal at all since then. I’m having to use wifi. Please can someone assist urgently? I have reset phone

There are lots of premium calls with 5 numbers which I certainly didn’t do. I am so sick of my bills going up. 

There has been no signal in my area (Belleek of Fermanagh BT93) since storm Eowyn. The three network status shows that there is an issue that they are fixing. But it has been almost two months and the status never changed. I am paying the monthly fee but getting no service at all! 

I've been sent an email saying my esim is being prepared for my upgrade ordered last night, but I have had no network at all since around midday. Is this normal? I assumed I'd have to activate the esim in an email or something when my new phone gets here.  At present I am stuck trying to work with no mobile....

Hi, I've been with ID since June 2024 and had no issues. About week ago my signal at home and work (Southampton area) had dropped and I can't make calls or get data. SMS messages seem to get through. I've tried resets of the phone, and ID / Three website suggests no local issues. Any ideas? 

Hi please I try to call you but I can’t my network very poor service I need help please