I have had no coverage in my home for two months on my phone or my wives. Leaving ID mobile seems impossible to get any customer services 

I have been a member of ID for less than a week. I have a 60gb data allowance but apparently on the app I have used 15gb of data when I know this is incorrect. I have been connected to wifi most of the time. I haven’t done anything different on my phone in comparison to when I was with EE. I used to have unlimited data with EE and only use around 12GB a month or less. I have a data tracking app which says I have only used 39mg whereas the app says 15gb in 5 days. The live chat is useful and they have been so rude to me. 

Why I can’t receive WhatsApp code in my new mobile very frustrating from a week very disappointed 

Hello, i have mini router. I put my sim card in my mini router and i cann see the network but i dont have internet and i believe the problem is apn settings. Can you  tell me on every row what i need to write? Thank you 

Receives incoming calls but doesn’t ring out was ok yesterday- tried switching off for 25 mins - still the same

Why is my signal down  ?

Our Virgin media is down at the minute and so I tried using my ID data instead but that is also having issues. I have noticed before that when my internet is having issues, my mobile network does as well, why is this? 

Today my SIM switch has been completed, however my phone is still not connecting properly to the network.I have tried the following troubleshooting steps:- Restarted my phone multiple times (2–3 times)- Tried selecting the network manually- The network connects for only 5–10 seconds and then disconnects automatically.Phone details:Device: ASUS ROG Phone 3Additional information:The same SIM works perfectly in an iPhone 13Other SIM cards (VOXI and Vodafone) work fine in my ASUS ROG Phone 3This confirms that the issue seems to be related specifically to this SIM on my device.Please investigate and advise on the next steps to resolve this issue.Thank you for your support.

IPhone 6, just got new iD SIM pay monthly and put it in, no network connection or mobile data. Have tried cleaning the sim and reinserting and restarting phone. please give advice as I travel abroad tomorrow and I now don’t have a working phone ! 

I recently joined Id as did my partner and my mother. The signal is shocking Worst network I have ever been on. Will this be improving anytime soon? I am a few months into a 2 year contract. I will most certainly be changing provider after the 2 years. I am currently looking into a way to get out of the contract as I feel you are breaching it wirh your poor signal.

So when I call landlines the call connects we can have a conversation that lasts maybe 1to2 minutes before the other end starts saying...hello I can't hear you, your breaking up. At which point I have to hang up and borrow another phone to call them back. Ive had this with 3 different devices over 3 years now it's not the phones but I.d network..please help it's driving me insane. Plus it's not safe if I have a phone I can only call mobiles on ..if I ever need emergency services. 

EDIT: I searched and ID Mobile does not support 2g / gsm network. Writing the problem out helped me figure what to look for!original:I use a ID SIM card in my iPhone just fine, but when I tried it on an old Sony Ericsson T303 (released 2008) it says Invalid SIM.Does ID mobile work on 2g network or 3G minimum?I believe the phone is unlocked as it works with my wife’s Lebara sim (Vodafone) and the phone was originally Orange branded, now EE. And I believe if the phone was sim locked I’d be given the option of entering a code if needed.   

The QR code is no longer valid for an eSIM.  How do you get a new one?

I am going to Switzerland today till Sunday and can see I can buy a 5 day data plan from you for £20. If I get that plan does it mean I can also make and receive calls as normal without charge? If that is not the case what options do I have to make and receive calls with my uk SIM card 

my number got transferred yesterday i cannot make calls or receive calls  

I have recently swapped my phone but I keep getting ‘not registered on network’ errors when trying to make outbound calls.  Incoming calls appear to be going straight to answerphone.  Also, although not sure if it’s connected, the 4G network will not activate either.  Any ideas?

I have just upgraded from iPhone 13 to 15. I cannot receive or send txt messages on iPhone 15 which means I cannot receive code to allow me to receive new esim so I can transfer data. Anyone have any suggestions?

Calling using Wifi is not working in my work place . I tested network settings, changed SIM card , changed phone from iPhone 15 to 17 pro and still not working ,but only in work place . I contacted IT service at work , they did some test and didn’t find any blockage. WiFi Service signal is fine . I can’t call anyone, when I try to call nothing goes through but on the other side the person receives a  phone call from me but answering they can’t  hear me  and they are unable to call me .But I am receiving text messages . I even went to Apple Store , they did some tests , all is good. Any ideas ? It’s frustrating, I have kids in school, and school is unable to contact me if they need to . 

I wanna talk to someone REAL PERSON 

Morningi am out of contract with the official Three Uk website for a sim only deal. What is the process to change to an id mobile sim only deal (also Three network) ?I don’t want to make any mistakes so I’m posting this.Thank you so muchJohn

my usual phone is out for repairs. using a Pixel 3a in the interim which is unlocked to all networks.just noticed today that i cannot receive inbound calls. i called myself from another phone, it rings as normal then goes to vmail. the calls don't come through to the phone, instead, i get a missed call text. i also cannot make outbound calls, there is no dial tone, just silence. texts and data work fine.

ID offers a real good service even though everything being online. But should they jump from Three network which is struggling to keep up with other networks and jump ship ? 

Since I switched to ID Mobile I hardly receive any calls. The caller says it rings and rings but I don't get a call or missed call on my phone, I get the odd text message that says a missed call and a random number but then I have to search on my phone to see if I recognise that number. I use my phone for business mainly so I have missed a lot of calls from customers. The internet on the phone is hit and miss too, I can be waiting for a couple of minutes for it to load a web page. The issues don’t get any better when I travel around either. The phone is a Galaxy Flip 7. I have spoken to ID Mobile chat 3 times and I have reset my network several times which they suggested and nothing has got any better.Has anyone else had this problem and how have they fixed it or is it best to go to another mobile provider. I was with Vodafone before and didn't have a problem and i believe ID Mobile use that same network?

I can make calls, send texts etc.My mobile data was working but now it's not. I have done a factory reset but nothing changed. Any ideas what to do next? 

My phone is unable to make or receive calls. It is saying there is a mobile network issue