I am a new customer moved from EE to ID and retained my previous mobile number.  I am not receiving OTP from Tesco Oline Banking.  i have tried everything that that is on ID app regarding not receiving OTP’s and nothing works.  i have contacted Tesco technical team and they have confirmed there is no error their end and they are sending the OTP to the correct number so it is something on the ID end when i have ported across.  I cannot get into my bank a/c and at the moment i cannot pay my bill cos i have no idea how much it is.  PLEASE can anyone help????  thanks

Ever since I changed to iD Mobile I have experienced poor connection in town - data non existent, voice poor. Last weekend it was impossible to speak on phone calls. Ok, the town was very busy then with lots of visitors (illuminated boat parade) but I never had this problem with BT. And yet the coverage map claims "excellent 4G" - which it plainly isn't. For example see a town centre postcode RG9 2BA (the Waitrose store).I have no trouble when elsewhere (e.g. Reading or London) so it's not the phone. Is there some way to get this improved? For me right now the network is useless to me and I will switch when my contract is ending.

Would like to have an account with you but I have  a legacy phone - an unlocked  Blackberry Keyone (BBB 100-2) iMEI = 353151070047356 running on Android 8.1.0Would any of your SIMS work in my Blackberry Keyone please? Thanks.

I’m having issues with my coverage on a daily basis. I have very little to no mobile data signal and signal daily

I’ve just switched over to ID from Sky & I can’t receive any one time passcodes unless I’m at home on my own WiFi which is causing me issues logging into websites 

I have exactly the same issue.If I use *61* ie divert when unansweredand set the phone number for the unanswered call to go to , to 123 (ie idmobile voicemail)it allows me to set the time the caller has to wait till the call is divertedThe syntax is *61*123**10# for a divert to 123 after 10 secondschecking with*#61* the phone informs me ---“iD Mobile message---Call forwarding---Voice: 123 after 10 seconds”***so, it accepts the 10 second wait, before trying to transfer the caller to 123***PROBLEM is when idmobile tried to forward the call to 123,the caller gets “Sorry your call cannot be connected”ie 123 isn’t being linked to idmobile voicemailA workaround isto replace “123” with the long telephone number for idmobile voicemail service ie +44778233123So the syntax is *61*+447782333123#This will divert the caller to voicemail ----> but after 30 seconds <----

Hi, My father switched over to ID from O2 and used a PAC code to transfer old number over. However, since the switch he is unable to receive/send text messages or make calls now (but mobile data is working). Furthermore, we are unable to access customer support etc via the app as he cannot login - it requires a one time password sent by text to his number (which he is not receiving). At a slight loss what to do - have tried fiddling with the SIM settings on iPhone - it shows the phone number attached to the ID plan as a different number - not his original phone no. that should’ve been transferred over.  Any suggestions or alternative ways to contact ID appreciated. Thanks

Why is reception so bad in cities where it should be best. EG. central London and Oxford city centre I get no more than 2 bars (Android) my wife & daughter report same on their iPhones.We were with EE for years previously, so hoping this may be a settings problem on our phones.   

I am not receiving texts and any texts I’m sending aren’t going through. 

I don't have a signal from 2 days. I can't use my internet and can't call.

coverage off all the time. I do not get important phone calls due to coverage issue

For 5 days now my 5G broadband internet/data keeps dropping and has been a horrendously frustrating experience for someone who relies on streaming & VOIP.It was all working fine this time last week with average speedtest  DL: 170Mbps & UL: 25Mbps as it has been throughout the 1.5 years I have been with ID mobile on an unlimited plan in this location.On Thursday, browsers keep timing out that pages can’t be found/loaded and/or youtube rotating circle pops up regularly. Network icon in bottom right indicates an internet connection is active which sometimes changes to ‘no internet’. Have checked all equipment, connections and done resets without success.I regularly check the network ‘status checker’ and majority of the time it is constantly stating “we are working on an issue in this area” even when everything is working fine. Postcode: N7 9JJDevice: Three ZTE MC801a 5G Broadband router with external antennaRouter showing a 5G connectio

Network being cute off

Hello all,I cannot receive phone calls. Why? I checked the status  on id website and it says active.Furthermore at home the line often drops.Not happy.Hope someone help me to fix the problems.How can I get some help? Please. 

Hello, it appears that I have an unpaid bill for August..The bill was paid in August three times, it was done on August 1, August 3 and August 29 and it still says I have an unpaid bill, I don't know what's going on

My 15-year-old never has service.  We can't contact her and vice versa when she is out. We've tried everything ID has advised,  from updating to getting a new Sim from Currys, and everything in between. Nothing works!!!!! I'm so frustrated that I'm going to freeze my DD until it's sorted. I will not pay for a service I'm not getting. 

Hello all,I cannot receive phone calls. Why? I checked the status  on id website and it says active.Furthermore at home the line often drops.Not happy.I am not in a rural area.Hope someone help me to fix the problems.How can I get some help? Please. 

Good evening. I’ve had a lot of trouble receiving any OTP from various sources (banks etc) and I’m not sure how to resolve it. I think it could be a network issue. Would appreciate any help. Thank you. 

I have recently moved house It shows as 2 bars but if I try to make a call it doesn’t go through and incoming calls go through to voicemail. I have wifi calling enabled but that doesn’t seem to work either.i have been a member for years and no problems, do i need to replace my sim? Phone works outside my house but can you please suggest a solution?

I’ve also got the same issue of awful network coverage all across central london: limited 4G but even then nothing loads. Have been with ID for 2 weeks so would like to cancel my contract- anyone able to point how to get a hold of them as haven’t reached any customer service people yet?

What network should I connect to in the underground and do I need to have a username - password

My mum has had no mobile data since upgrading her phone. She can only access the internet on wifi. There is data in her contract. She can make calls but not access any internet/email etc content. What is the issue? Please help thanks. 

Now that 3 and vodafone are one when will ID MOBILE be able to use the vodafone network as well as the 3 network?

I’ve been having issues with my internet connection for several hours — it works for about 1–2 minutes and then completely drops out again. This is very frustrating, as I work online and rely on a stable connection. Could you please check if there’s an outage in my area (postcode EH22) and restore the service as soon as possible? 

Hi everyone,I’ve been experiencing very poor network coverage lately — no calls are coming through, and I can’t make any outgoing calls either. I’m using an eSIM on my iPhone XS Max, and it’s been really frustrating.The same issue is affecting my husband and sister as well, ever since we all switched to iD Mobile a few months ago. We’re all on contract plans but have been struggling with the unreliable signal and dropped calls.Has anyone else faced similar issues with iD Mobile in their area? Any suggestions on what we can do to improve the situation or get proper support from the provider would be greatly appreciated.Thank you in advance!