Getting Started.

Why is my bill more than what it should be

Hi I've been trying to upgrade for 4 days now . I've been close a few times but I keep getting cutting off from live chat . Around 30 times and around 7 hours I've spent trying . The signals very poor with id mobile in my area for the last few months .They said due to a outage . As I was told to phone which I did but they couldn't hear me properly and wouldn't offer me the same deal as online they requested an additional amount £50 . So I'm back to live chat been a hour so far . Not even been able to get through to anyone I get cut off before now .Anyone else experiencing these issues ? Your conversation has been disconnected repeatedly As this is the worse customer care via live chat I've ever experienced.  Many thanks 

I’m trying to swap to an e-sim as my physical sim has stopped working because my phone got submerged in water 

How can i phone Turkey from UK using my ID MOBILE PHONE NUMBER.  Roaming seems to be switched on but call not allowed 

Hi I am going to Tunisia in a few days is there an add on I can use or what will the charges be and can I use my phone whilst out there

Good afternoon,my FaceTime and IMessage is not working,I have tried all the steps which I redid on your web and on apple web,and it is still not working 

my phone number was supposed to move over when i bought my new phone but there was a problem with the transaction initially and the number has not moved over. what can i do now? I have my PAC code to provide to you

Need a copy of my invoice to claim a tablet

You still aint sorted mine yet ???  This is becoming a joke and i am veey disapointed with your sevice.

I have purchased an id mobile sim how can I give my PAC code to someone?

When I signed up to id mobile,bi was offered a free galaxy tab 11+, now my phone has arrived,  it's says offered ended. Is this a con?

Hi after switching back to my old number why can't I make phone calls or receive them 

Data not working despite haven’t plenty left in plan

It's not letting me set up a direct debit 

Hello, when i ordered by phone it said i got a promotional samsung laptop 45 days after purchase and was not recived completed the samsung form but asking for additional information when ive sent everything i have over. Please could you advice next steps before i go through to complaints

Don’t understand why my account has been suspended? Direct debit is set up fine and not meant to come out till the 7th. 

My daughter has a plan that I pay for. In addition I’d like to get a plan for myself and my other daughter. How do I do that from the app as I can only see an option to upgrade? And if not from the app, how? 

Why cannot I access my plan in Florence even though my phone settings and ID mobile plan is activated for roaming

I cannot receive phone calls after switching over to id mobile, I also can't make phone calls if I am connected to wifi 

Hi, i am finding it extremely difficult finding my invoice 

Can’t click on link to upgrade 

How much data have I used from 7th June 

Can I cancel my disconnection so therefore keep my number please?

Can I have a new sim sent out 

I’ve read through a wealth of people having the same problem but I don’t seem to be able to find an actual answer anywhere - to the point I’m close to throwing my phone at a brick wall.  Last Friday (16th Aug), I took out a new contract with ID Mobile in store at Currys - This was for the iPhone 15 Pro Max. I was previously with EE and have had Samsung phones for the past 12 or so years. Finally, yesterday, the number finished porting over and I am now receiving calls and texts absolutely fine. The device registers (and so does iCloud) that my phone number is the correct number that I have ported over. However, I do not seem to be able to receive OTPs from companys. I use 2FA across a lot of apps, the main one being my bank (Santander). I cannot log into the Santander app on my phone as I cannot receive the OTP. I also cannot log in on my PC/Laptop because there are 2 options - SMS OTP (which I can’t receive) and “Authenticate in the mobile app” which I cannot do because I can’t log in