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Getting started with iD.

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462 Topics
P
New
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Pasty EaterNew
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posted in Getting started with iD.
NUMBER NOT PORTED FROM EE

So, I decided to switch from EE to ID Mobile.  The website says it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same.  The website does say it may take a while.  However, my eagle-eye spotted that the paperwork had quoted the SIM number I would receive, but it did not match the one that arrived.  So, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  Tues 29th -> With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘hu

321
Siân W
iD Mobile Employee
CambsAdrian
New
 Contributor
CambsAdrianNew
 Contributor
asked in Getting started with iD.
Waiting 90 days for another phone

I purchased a SIM card for my son a week ago, which was fine. Pleased with the service I ordered a phone and SIM for my wife yesterday, but got an email from ID Mobile this morning saying my order was cancelled because I need to have 90 days payment history before ordering again.This has really annoyed me. I did not see anywhere when I ordered the first SIM that this would be the case. If I am being credit checked each time I don’t understand why a 90 day wait is required. Can anyone explain? Thanks.

963
CambsAdrian
New
 Contributor
P
New
 Contributor
Pasty EaterNew
 Contributor
posted in Getting started with iD.
ID Mobile Support

So, I decided to switch from EE to ID Mobile.  The website said it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same (ported).  The website does say it may take a while.  However, my eagle-eye spotted that on the paperwork it quoted the SIM number I would receive, but this did not match the one that arrived.  So today, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  With the current ‘ChatBox’ issues I was surprised when I managed to get a

191
Siân W
iD Mobile Employee
J
Community Member
James RCommunity Member
posted in Getting started with iD.
i nees to changw the mobile nimber i typed when setring uo my id mobile live chat

Hi I have set up is mobile chat function and use Facebook to get in. However I miss typed and put the wrong phone number. However so I fix that. 

91
Tyler C
iD Mobile Employee
B
New
 Contributor
BeerantNew
 Contributor
asked in Getting started with iD.
answer machine pin

I've read various people having this same issue. I recently moved from ee to id mobile and so trying to set up answering machine.  It says to enter a pin tried all my memorable dates, codes, pins all not acceptable,  tried 0000, 000000, 123456789, 987654321, and lots of other obscure combinations including complete random selection and all unacceptable 

586
Tyler C
iD Mobile Employee
Hyperion
Community Member
HyperionCommunity Member
posted in Getting started with iD.
Help

Can I have a chat with somebody

192
Tyler C
iD Mobile Employee
J
Community Member
JennymalikCommunity Member
posted in Getting started with iD.
nationwide banks app reporting insecure connection

I've recently moved to ID mobile and now when I'm using data it won't let me use my Nationwide banking app. It says I have an insecure connection. This worked on my previous phone network with no issues. The Nationwide said the issue is with the network. Has anyone else experienced this? How do I fix this? If I can't resolve this I will leave ID and move back to other network. 

231
Siân W
iD Mobile Employee
Lucas Kennedy
Community Member
Lucas KennedyCommunity Member
asked in Getting started with iD.
Records not recognised

It has usually let me sign into the app with face recognition but recently it signed me out and when i put my details in it says they are in correct i’ve tried changing my passwords and everything and it’s also saying they don’t have any records of my account when i put my DOB and name etc anyone know how to fix this?

152
Siân W
iD Mobile Employee
Josh Coull
Community Member
Josh CoullCommunity Member
posted in Getting started with iD.
ID mobile switch hasn’t happened

Hello, I’ve has the email confirming that my switch to ID mobile has been complete, but my phone has zero connection to any network. So it doesn’t feel like it’s complete…

362
Tyler C
iD Mobile Employee
G
Community Member
grantgoldupCommunity Member
asked in Getting started with iD.
sim hasnt changed ove

Hi I'm new to id mobile.I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers.But only one sim card has changed over.They both should have changed on the 17th as ordered.Any help would be great. Thankyou I ordered them at the same time

282
Kash M
iD Mobile Employee
M
Community Member
mhajdonCommunity Member
asked in Getting started with iD.
Porting a number over an existing iD number

I am looking to take out a new phone contract with iD mobile and keep my existing number with Vodafone for the next few months until that contract runs out to avoid paying an exit fee.Will iD allow me to port my current Vodafone number over an existing iD number? The idea is to disconnect the new iD number and transfer my old number over, but with a couple months delay to keep my Vodafone account active in the meantime.Thanks in advance.

742
Kash M
iD Mobile Employee
C
Community Member
Crwilliams59Community Member
asked in Getting started with iD.
Switch day - no mention of number transfer

Today is my switch day to iD. I got and gave a PAC code during registration last week. I got a different (temporary?) iD number immediately on signup. I have received notification from my old provider that I am leaving them today and from iD that I am joining them today. There has been no mention of my number porting over. Apart from waiting until 10pm tonight is there a way to confirm that my number is to be ported? I want the reassurance as I use my number for business and would be inconvenienced if there were issues. Thank you.

932
Kash M
iD Mobile Employee
A
Community Member
Ali ArmstrongCommunity Member
posted in Getting started with iD.
Please advise. My Switch has not happened after a week

Please advise my next step.Over a week ago, I requested, and received an eSim.  I provided the PAC code, and have your Transaction Code.  I have not received an email, or text, telling me the Switch has happened.My original, and my new iD Sim, are both showing their respective numbers when I look in IOS Mobile Services.I travel abroad today, and want to be confident my clients can reach me on the eSIM.I really hope to hear from you today.Best wishes,Ali

313
Kash M
iD Mobile Employee
Nikki Jay
Community Member
Nikki JayCommunity Member
asked in Getting started with iD.
PAC Code isnt accrpted

I’ve switched mine & my kids SIM cards from Sky to ID Mobile. My son’s having issues transferring his old number. He has tried twice & it keeps saying there are issues but all of the details are correct & the PAC code was only generated last week so is still in date. What can we do as he needs his original number? Mine & my daughters have switched with no issues. 

311
andewhite
Platinum 
Contributor
Gaznoddy
Active Contributor
GaznoddyActive Contributor
posted in Getting started with iD.
swapping from vodafone

If I'm with Vodafone, can I just get a pac code and switch to id?  And how long would it take for switch to take effect. I don't think my phone is locked to Vodafone as it's only a couple of years old

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N
iD Mobile Employee
R
Community Member
rh125557Community Member
asked in Getting started with iD.
Child Accounts

I would like to port my children’s (aged 13 and 16) phones over from EE as they are out of contract and would like a better deal. I’m still locked into EE for another year. How can I do this so that I can control their account? 

1292
N
iD Mobile Employee
Jason Withey
New
 Contributor
Jason WitheyNew
 Contributor
posted in Getting started with iD.
AI to help me with

I would like AI to be integrated into an android (not an android phone, but a real humanlike robot) and be able to converse with me without prompt, learn what topic I'm learning or task I'm doing and work alongside me and teach me without me asking to be taught, to fill in the blanks of what I'm asking without me saying keywords, I would like it to act as a human companion able to go outside and help keep me safe, give me companionship and carry my shopping, drive the car, fly the plane, carry me, shop for me and nurse me when I'm sick.

61
WelshPaul
Platinum 
Contributor
Ian D
New
 Contributor
Ian DNew
 Contributor
asked in Getting started with iD.
Changed number.

Hi, when I tried to fill in the forms on the website it was sticking every time so I rang in and gave the chap I spoke to my pac code sent from EE, I asked for an E sim and to keep my old number. Today I’ve received emails with a different number , my changeover is tomorrow, should I ring in to sort this out ? I don’t want to lose my old number as it is connected to my business.

473
Siân W
iD Mobile Employee
Thompson Oludairo
Active Contributor
Thompson OludairoActive Contributor
asked in Getting started with iD.
help

Hi I've got my pac code Thursday morning and inserted all the details needed to keep the same number from old network provider but still hasn't changed.

206
Tyler C
iD Mobile Employee
Chirag Patel
Community Member
Chirag PatelCommunity Member
posted in Getting started with iD.
Urgent: Contract Number Blocked for Over 3 Months Despite Regular Payments

Dear iD Mobile Support Team,I am writing to express my concern regarding my mobile number [REDACTED], which has been blocked for over three months. Despite this, I have continued to pay my monthly installments regularly throughout this period.I have contacted your customer care team multiple times, and each time I was assured that the issue would be resolved and my number would be reactivated within 2 days. Unfortunately, no action has been taken, and the issue still persists.This situation is causing significant inconvenience, and I kindly request that you take immediate steps to restore service to my number or provide a clear explanation for the continued blockage.Please treat this matter with urgency and let me know the next steps.

121
Tom B
iD Mobile Employee
D
Community Member
DeanoWCommunity Member
asked in Getting started with iD.
phone not working

I ordered a new phone and provided my PAC details for my account to swith yesterday. There was an issue with the original phone delivery by dpd and I had an email to say there was a delay then updated emails stating I had been sent a replacement for the delayed delivery. This arrived however the phone hasn't activated on my ported number and when trying to call my number it's an automated message stating this number isn't able to connect so now I have no active phone 

492
Tom B
iD Mobile Employee
K
New
 Contributor
Katieo7New
 Contributor
asked in Getting started with iD.
New customer can't find phone number or activate wifi calling

Hiya I am very stuck, I have a new id mobile SIM I'm a brand new customer and a pixel 9a. No welcome email from id mobile, no info in the SIM leaflet, can't make an account for id mobile to check anything because I don't have the phone number, phone number shows unknown on phone settings, can't call a friend etc to get number because no mobile signal at all. WiFi calling is turned on but appears to not be working. I have a pac code from EE but can't do anything with this for all of the above reasons. What on earth shall I do?

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Tom B
iD Mobile Employee
Laura Zhe
Community Member
Laura ZheCommunity Member
asked in Getting started with iD.
i didn’t receive new sim card

Hello, I didn’t receive new sim card

362
WelshPaul
Platinum 
Contributor
A
Community Member
AtifanwarCommunity Member
asked in Getting started with iD.
Request to find info on my already placed order

Hi there, I put an online order to buy iPhone a while ago. I was issued an oder no few days ago which I still have it as screenshot but, I haven't been confirmed an order through email or phone call neither I have heard any outcomes on my placed order. I'm not sure, where and how I can track on my placed order. Please do let me know how to get to you.  Thanks. 

723
WelshPaul
Platinum 
Contributor
J
New
 Contributor
JustHutch1979New
 Contributor
asked in Getting started with iD.
esim activation failure

Hello.My wife and I joined ID mobile today and both received an eSIM. We both did exactly the same for the set up on our iPhone 13s, however my set up completed fine but hers didn’t for some reason? There was a buffer wheel for a lot longer than mine and then it said it had failed and to contact the provider. Not a great start! Obviously the QR code is now useless as it has been used or attempted once. Any ideas? Thanks in advance! Mike

1853
Tyler C
iD Mobile Employee
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