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I switched my number to ID using a PAC code, I've been told it is complete and have restarted my phone. But I am still not receiving texts

I switched my number to ID using a PAC code, I've been told it is complete and have restarted my phone. But I am still not receiving texts

my phone still doesn't have my old number, despite it being the day after the transfer should have happened, AND this email from yourselves. yes i have turned the phone off and on again.  Your switch is complete. Hi Andrew, Good news! Your switch to iD Mobile is now complete!

I cannot find any information about what warranty the Google Pixel 9a comes with when I buy it through an iD contract. How do I find this out? Can anyone tell me? I tried to start a LiveChat and it got auto disconnected before anyone responded.

I am a new member and ordered a phone yesterday (Pixel 9a). I anticipated three or four days before my phone arrived. However, it has arrived today. When I placed the order, I already had a PAC code from my existing network, and I scheduled a switch for five days after the order, to allow for any delays in the delivery of the phone. Now that I have the phone, is ther any way that I can bring the switch over forward?

When I make calls to someone who doesn’t have me saved in their contacts I would like my name to display rather than just my mobile number.  Google suggests this is something that can be done via the mobile provider rather than from my phone (iPhone) - how do I do this please?

it says the switch has been successful and i have confirmation of my bills but i have no service no 4g or 5g no calls no text no nothing and i cant use my phone, i call and no one answers the phone 

hi i recently ordered the iphone 17 pro max last monday i got an email saying waiting for it to be processed and that it can take up to 24 hours for it to be processed however i still haven’t had any emails can anyone help?    

Just ported my old number to new id mobile account.  I think the transfer has worked (though still having issues with messaging app) but my iPhone still shows the temporary number as my primary number. I can’t overwrite the number myself. How do I get it to change?  

I have 2 numbers with another provider. Both numbers are attached to my account with them. I want to transfer them to ID.Although both numbers are in my account with the other provider, one is used exclusively by my wife.What is the best way to transfer the numbers from mysingle account with the other rovider to two seperate accounts with ID - one for me and one for my wife.

I’m an existing id customer and have bought a new esim only plan for my son for his first phone.  I’ve created a new account with a different email address but can’t add the new number to it?  It says sorry your details do not match our records?  grateful for any help 

Due to switch over from O2 today, not changed so far. Do I need to switch my phone to the esim first, then wait for my old number to transfer over? Got a notification from O2 that I was leaving, PAC provided at sign up. I’ve tried restarting the phone several times. Also can’t get OTP for accessing the ID app. Text never arrives?

I’ve had the email from 02 that my account is closed and now my number isn’t working. Have an email fromID that the switch will complete by 10pm. I’ve inserted my ID sim and am waiting for my confirmation tex and email…. A bit confused as the email that my old number with be fully transferred as I requested with my pac number.  Will this happen after I get my switching email and text as I still have the id number.

Hi I used to have a lebara sim. Then I purchased a plan with ID eSIM. At the time, it said I could keep my old number, so I thought this would be the lebara one. But now I have a different number with ID. How can I use the ID sim but with my old number from lebara? Pls advice.

Hi,I joined ID about a month ago but to date I have not received an email stating that could redeem the 3 months Apple services offer. Please assist.

Hi all, apologies- I’m sure this has been asked before, but I’m going in circles and losing the will to live!My current provider is putting up their prices, so I’m looking to move to ID. I already have an ID account for my son. I have a PAC code from my current provider. I ordered a new SIM from ID for a new SIM only account. I thought it said I could move my number at checkout, but checkout went without any opportunity to do so that I saw.No problem, the website is clear, I can switch to ID in 2 other ways:Via the app. On the plan screen. I’ve entered the data, but I’m just getting an error message.Via the website. Just fill in your details. I log in, but I can’t see anything to switch or enter my data.Where is the switching form on the website? Thanks in advanceAndy

I have just moved to ID from EE. I submitted the PAC and all other numbers required. I received the emails from ID confirming the changeover. I’ve woke this morning, restarted my new device and now I have no network, no phone calls in or out.can anyone advise what to do?thanks 

New to ID, I have the welcome email and filled in the form on the website to keep my mobile number but the site comes back with “oops there was a problem”.It gave no indication of what the problem might be.I have filled in the form 3 times checking very carefully that it was correct but the result has been the same 3 times.Is this the level of service at ID?

Im entering all the details correctly but its not working. Keeps telling me to try again. Ive tried different switch dates and different browsers but not working. Please can someone help. Thanks

HiI'm looking at the Oppo find x9 pro and see ID mobile sells it for £44.99 per month on unlimited data etc £49 upfront…This brings the 2 year cost to £1109.76... With unlimited data…When the manufacturer sells it for £1099 without any airtime I feel ID mobile is too good to be true? I'm getting unlimited data and calls and texts for a tenner more than the phone costs? Do I still own the phone at the end of 24 months? Even if I don't use the SIM with the phone and opt to use another carrier the phone is cheaper than I can get elsewhere…Can I opt for SIM card as opposed to esim as I want to swap in and out OnePlus 13 as well…Thanks. J

HiI'm looking at the Oppo find x9 pro and see ID mobile sells it for £44.99 per month on unlimited data etc £49 upfront…This brings the 2 year cost to £1109.76... With unlimited data…When the manufacturer sells it for £1099 without any airtime I feel ID mobile is too good to be true? I'm getting unlimited data and calls and texts for a tenner more than the phone costs? Do I still own the phone at the end of 24 months? Even if I don't use the SIM with the phone and opt to use another carrier the phone is cheaper than I can get elsewhere…Can I opt for SIM card as opposed to esim as I want to swap in and out OnePlus 13 as well…Thanks. J

Hello. I initiated 3 conversations with the live chat agents, first one told me that regardless that I received a message from idmobile that the port has finalised I should wait for 22:00 (24.10). 2nd one walked me through a multitude of fixes with the last resort to go to Currys and request a new SIM. Did that. Part of issue solved, any kind of OTP, security check, confirmation, still not received. 3rd one interrupted (25.10.2025).Now I can't access the live chat in any way I try and I also cannot receive any sort of OTP messages, probably a issue with split port after transferring from another network.How can I access and receive any kind of support?

Hi,  I have recently purchased a Google Pixel Pro 10 XL through ID mobile. As part of the deal I was informed I can claim a pair of Pixel Buds Pro 2. When following the link on ID mobile, I am told on the ID mobile website that's the claim needs to be made by 1/11/25 23:59. However, when I follow the link to Google, it tells me that I cannot claim until 14 days after the purchase date, this would be 9/11/25. What happens next? I don't want to leave this until the 9th to find I can't get them. Will it still honour my purchase and free gift on the 9th of November? 

Hi everyone, I ordered a phone contract recently and received the delivery today. Unfortunately, the SIM card that came with the phone isn’t working at all. It’s not being detected in the new phone or even in my old phone, and it doesn’t read or show any signal. I’ve tried contacting support through the live chat, but it seems to be down right now. I’ve also been searching everywhere for a customer service phone number, but couldn’t find one, which has been really frustrating and not a great start. At the moment, I can’t even receive the verification code via email to activate the SIM, which means I can’t switch it to an eSIM either. Can anyone from iD Mobile or the community advise me what I can do next to get this sorted?Also, is this kind of issue common with iD Mobile? Because if this is how it usually goes, I might prefer to return everything while I still can. Thanks in advance for any help.

I have just taken out a new contract woth id and requested to keep same number with esim... but havent been sent a esim?