Shop

Create a topic
Log in / Register

Getting Started with iD

Getting started, keep my number, phone settings, SIM cards, delivery and returns

1,104 Topics
2,961 Replies

When you subscribe we will email you when there is a new topic in this category

1104 Topics

Recently active

Most replies Most views Newest first

How to keep my old number ( PAC not working)

Hi, I have recently purchased a new iD contract to replace my old one. The phone I wanted was not available as an upgrade for whatever reason.Naturally, I would like to keep my old phone number, so I attempted to use a PAC code to do this. The iD service rejected the PAC on the grounds that it came...

Data/Calls/Texts not working

I just got this phone on the 29th January. I kept my old number and did the PAC transfer procedure and waited a few days for this to work but I still don’t have my number and my calls texts and data on this phone aren’t working. I have a new sim in this new phone so I haven’t used up any services. I...

i have actived my sim but its not working and phone just says no serviice

I have actived my sim but it not working and phone is saying no service can someone help me sort this out please

PAC issue

I have just joined your network, online submitted my PAC to move over from EE, got a text (as many on here seem to do) to contact customer services as there was a problem - how on earth can I do that? The chat window doesn;t open with any browser, there is no phone number and my account says my num...

PAC issues

Hi submitted pac code on Friday to swap number from o2 didn't receive any confirmation.

Pac issues

Hi, I tried to submit my pac code but I submitted it incorrectly. Can someone help me resubmit it?

iD mobile number

Hello how am I meant to find my old mobile number

sim not working

Hi I just upgraded my contract and was told a another sim card was going to be posted to me though I didn't need to replace the curent one.Since yesterday I have not been able to make calls or receive any. I've tried activating the new one but it keeps saying the number is the same.Please this is...

PUK Code

puk needed please sim network locked

trouble porting old number

I submitted my PAC code but have received a text saying there is a problem and to contact customer services but I can find no such thing?

Unlimted Data Question

Hello, I am wanting to purchase an unlimted sim only for everything for a 30 day contract. I have a few questions that I'm hoping if anyone has the answer for. If I do go for unlimted data is there any set restrictions as I cant seem to find any information to relate to this? And could I use my...

Switched to old number, but nothing happened

On Friday at 4:30, after changing the sim card on my phone to my new IDMobile sim card, I went into my account and followed the instructions for entering my pac number to retain my old phone number. I received a message after doing so, along the lines of “Your request has been submitted.” I now see...

proof of usage

I lost my phone today and I contacted yourself through the web church asking for a proof of usage and a proof of barring off the device documents however I have been told that they are not able to provide them and that I have to contact you to request these two documents. I need these documents for...

PAC transfer problem

I submitted a PAC request on 30th December and it has not yet activated. Still getting charged by current provider and have tried multiple times to contact customer servicess. Not a great start to a new contract. Should i resubmit PAC request?

Number transfer delayed

I submitted a request to transfer my old number to my ID Mobile account on Wednesday and this has still not happened. Could you please manually do this for me?Thanks,

STAC lost my transaction number?

Can someone help me finding out my transaction number? I need to use my STAC code from Vodafone so they stop charging me, thanks!

switch from o2 to id

Hiya I switched from o2 to id and I have tried several times no to enter my pac Code into the form it gave. It says it was submitted but then nothing else after that. How do I get my number transferred and get my old account closed. At this point it’s taken so long and it’s so hard to get any answe...

Transferring old number to ID

I requested to transfer my old number from EE on Friday and was told this would be done on Monday. I received my text on Monday to say that the change had happened and on my app my old number is now listed but when I text/call people it still comes through as the new number I received with my ID mob...

Proof Of Purchase

Hi,I need proof of purchase for my phone insurer. Could someone please help me?Thanks,Zeki

PAC transfer issue

This afternoon I have submitted the PAC code from my old network but have since received a message saying there was an issue and some of the information was incorrect but there’s no way to redo the submission.

Phone set up in a different language

My new phone has only got all details about phone in foreign language can I not get them in English As I don't know anything about this phone .

got charged twice with direct debit

Greetings again, I proceeded as advise and got through the stage were you pay £0.01 with debit card to proceed, did it once, messaged showed up in my app to authorized it, I did and then it said that it didnt go through, tried a second time and same situation, I go to my bank and I have -£0.01 two...

Number transfer

I filled in the PAC form almost a week ago to have my new ID number changed to my existing number but I still haven’t heard anything. I tried again & it says my request has already been submitted. can someone please contact me to let me know when my existing mobile number will be changed over to...

PAC code submission failure

I filled in the PAC form over a week ago to have my new ID number changed to my existing number but I still haven’t heard anything. I tried again today & it says my request has already been submitted. can someone please contact me to let me know when my existing mobile number will be changed ove...

Change of phone number

I have moved to your network in emergency thanks to Carphone Warehouse. My phone which had a contract with EE was broken on Friday evening. EE have provided me with the PAC number for you: [Removed] with the phone number [Removed]. Please can you let me know how long it will take to transfer the num...

1
2
3
4
5
6
7
8
...
45

Page 5 / 45

Powered by inSided

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK