Anyone else been refused after a credit check? I see no reason why I should have been I have a good credit score never missed a payment but have recently moved. 

I have just ordered a new phone and I’m transferring from EE. I leave the country for 6 days on Wednesday and today is Monday at 12pm. It says on your web site that the new phone should be delivered on Tuesday tomorrow and I need to confirm this is correct 

How am I meant to send my PAC by the app to change my number....if the app won't sign me without a number ? Saying my number is not registered ,which it is not yet but I have to create a account to transfer my number !!!

How am I meant to send my PAC by the app to keep my number....if the app won't sign me without a number ? Saying my number is not registered ,which it is not yet but I have to create a account to transfer my number !!!

I’ve recently moved over to ID mobile and I’m unable to make or receive calls, I’ve updated the software but it’s not worked

Having been recommended ID mobile by a friend, I checked out their SIM only deals, having our based a handset. I signed up via mobiles.co.uk (a Currys company) and, at the time of agreeing to the contract, requested a physical SIM. Date was set (1st July) for transfer. However, no physical SIM card arrived. I contacted ID who initially blamed Royal Mail and later told me I had requested and esim (I definitely hadn't). Fastest solution was to agree to receive an esim...which didn't work. A second one was tried. Again it didn't work, though I followed the instructions provided. I was then advised I could either have a physical SIM posted or go to a Currys store - the nearest to me being around a hour and 20 minutes round trip. This all involved repetitive communication via live chat. I'm total I spent approximately 10hours sorting this out. At the point of being once again asked to provide ID, having done so around 3 times already, I'd had enough and asked them to cancel the contract. Ho

I want to know how to delete the £50 price cap on my plan. I'm paying monthly for my son's phone and I don't want to pay extra. I want to delete the extra price cap and set it to zero. I've tried finding this information and I've tried contacting Customer Services but it's been impossible.

I’ve just switched from another network(yesterday) and I have no internet (even though I have signal) as soon as I leave my WiFi 

Why is your App telling me that my name and password is wrong. It isn’t This is one of the most useless Apps I have ever encountered. You were supposed to send me a passcode of 8 digits to my phone. Nothing has come through I have been a customer of yours for several months but I cannot access my account. If you tell people you are going to send a Passcode then SEND IT. It’;s supposed to be 8 digits. Absolutely nothing appears. Not in my e mail and not in my messages I have tried six times to log on and get this code. Ive wasted an hour of my time. Get people on a phoneline so they don’t have to waste their time with this awful app

My daughter wants to join us mobile but she would like to talk to someone first

Hi.My number was due to port from O2 to ID Mobile last Tuesday 30/06/2026, but the transfer has not happened.When I look at the Plan / Switch to ID Mobile section of my account, it says “Work in progress!You're currently viewing the plan for 07….., which already has a pending switch request.”When will the transfer happen and do I keep both numbers active until I receive the date?

Recently moved to ID mobile. Did PAC code to bring old number with on purchase. When we try and activate the phone it asks for a sm-DP+address code / initially with a QR code or then manually. From googling it says we should have received a E-sim QR code, which we haven't (we have a real SIM incase that’s useful to know). And when googling/ and asking chat bot how to get a new QR code it says to down load ID mobile app and go to settings. But we can't get into the app as it sends you a text confirmation code and the mobile is not yet activated! Argh! Can't find a support line phone number to call. What do we do?

I have been given a new mobile dead that I want to pay for 

I can’t activate my new SIM card 

I recently bought a new contract SIM from iD and ported my old number from another provider. This seems to have worked, as I can make and receive calls (showing the correct number that has ported), and have mobile data working. My Android phone settings also show the ported number. However, I haven't received the successful porting message but instead an email about delayed switching and a refund of a week. As I said, network and phone settings and SIM in settings all shows the correct ported number and is working fine.  From my side the only issue is that the number in my iD Mobile app is still the original SIM number. I have tried resetting network connection and restarting the phone but it doesn't update. I have also uninstalled and reinstalled the app but it still has the original SIM number. Is there anything else I can try or do you need details to look at it on your system? Thanks 

My physical sim is not working - how can I contact someone for support?

I need a new SIM card as it doesn’t work properly 

i’m joining Id mobile and need support transferring numbers 

I want to keep my old number, I am a new customer, I enter the PAC code, I enter the number I want to keep, but the calendar for this transformation is inactive. What should I do? 

I placed an order am todayOrder number: { REMOVED }And it did not ask for pac codeMy pac code is { REMOVED }I need to retain my mobile number 

Like many people I received a email on joining ID mobile with an offer to get up to 2 months of apple fitness+ free for up to 2 months. However when I clicked on the link I got a message saying “UID Missing or incorrect.”  I have tried different browsers & on a PC, iPad and iPhone.This has previously been raised as an issue several times on the ID mobile community site.  I raised it again via Live chat today and after a discussion with a person, not a chatbot, I was advised that “I have spoken with a manager however the links provided are not working at our end as well, it would be required to correspond directly with Apple”. I asked if they could then do this and was advised “the promotion is not run by ID mobile you are going to need to speak to Apple”.I think ID mobile need to do much much better and resolve this issue on their customers behalf instead of expecting their customers to do it and contact Apple. Where would you even begin to start? This has been a very poor initial

My wife joined ID yesterday on a pay monthly plan. She is currently with sky mobile and her contract with them ended a few months ago so she is now on sim only. I believe that she is still required to give notice to end this and it would appear that if she wants to keep her current number she needs to request a PAC code. I am not tech savvy so when I joined ID I just opted for a new number. Can someone explain what she needs to do with the PAC code please? 

My wife joined ID yesterday on a pay monthly plan. She is currently with sky mobile and her contract with them ended a few months ago so she is now on sim only. I believe that she is still required to give notice to end this and it would appear that if she wants to keep her current number she needs to request a PAC code. I am not tech savvy so when I joined ID I just opted for a new number. Can someone explain what she needs to do with the PAC code please? 

As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?

I have just activated my new ID mobile e-sim and have switched off and removed the previous O2 sim card following all the instructions from ID Mobile  on line, . However the number I insert in “My Number” won’t save and reverts to the number applied in the activation process. Is it too late now to change that number to one I was using with my previous O2 provider?