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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 508 Topics
  • 1,549 Replies
508 Topics
M
Community Member
posted inPlan Changes & Upgrades.
about my contract
I need to speak to someone in regards to my data
431
N
J
Community Member
asked inPlan Changes & Upgrades.
Number Ported to e-sim Too Early
Hi, I've recently upgraded my phone & contract package to stay with ID Mobile. The upgrade involved getting an e-sim for my new phone. It appears that my number has ported over to the e-sim (current phone has no service) but my new phone isn't due to arrive for another 2 weeks. Obviously I can't be without service for this long but I know if I install the e-sim onto my current phone I can't then install it on my new one. I need assistance with getting my number back onto my current SIM. Thanks in advance.
441
N
L
New
 Contributor
posted inPlan Changes & Upgrades.
contract start date
I’m being prompted that it’s time for a new deal, which made me believe I’d finished my 2 year contract, however when I enquire how much to leave now the price is ridiculous. Where can I see my contract start and end date?
1741
N
J
Active Contributor
asked inPlan Changes & Upgrades.
Do Id mobile have a promotional department
I have just received a call on the UK from someone claiming to be from the ID promotional department. The number that called me was 07754621319. They were offering a lower price mid contract. It sounds like a scam to me. Do ID mobile offer mid contract discounts that do not result in an extension of the contract?
712
J
J
Community Member
posted inPlan Changes & Upgrades.
upgrade order not showing on my id mobile app
I ordered an upgrade. Both new devices and plan. The device should be with me by 24th October but the email i had said the new plan would be up and running in 24 hours. If I check on the id mobile app nothing on there about the upgrade. There has been no change to the plan. I'm still paying the same fee and no increase in data. I keep getting emails from id mobile to upgrade. Id like to know if my order has been accepted and is being processed.
2981
N
N
New
 Contributor
posted inPlan Changes & Upgrades.
temporary change to plan
I am flying to Brazil but I can’t find out how to change my plan to allow calls etc from Brazil which is out of my current plan area. I seldom go beyond Europe so want a one month change if possible
363
N
RahRahM
Community Member
posted inPlan Changes & Upgrades.
Trade up problems
Hi, has anyone else had issues with the trade-up? Sent my phone and partner's at the same time, both signed for by the same person and a month later no acknowledgement and no reply to my emails asking for an update.
231
Tom
Jenny Welsh
New
 Contributor
asked inPlan Changes & Upgrades.
Upgrade
I have found a better contract with you as a new customer, can you match it?
311
Matthew T
Paul Jameson
Community Member
asked inPlan Changes & Upgrades.
trade in phone received back with no explaination
Did an upgrade and opted for the trade in of my iPhone X. received it back saying I hadn’t unlocked it properly. Did the unlock and sent it back. Now received the phone back again with a small label on saying non working - no diag. nothing else. No notification or explaination. Phone was fine, in daily use and in good condition before I upgraded. well hacked off with these guys. feel like I’ve been ripped off and tempted into an upgrade I should probably not have done. Is there any point in going to my local Curry’s store?
421
Matthew T
C
Community Member
asked inPlan Changes & Upgrades.
Upgrading
I am seeing these but none of them show on the actual app where it says I can upgrade.
241
Tom
L
Community Member
posted inPlan Changes & Upgrades.
Discuss Upgrade
Hi, I am able to upgrade my plan but I have seen better new customer deals through uswitch. As an existing customer I would prefer to keep my account rather than take a new customer deal. Is there something you can do
601
Lauren K
Tina Scoffield
New
 Contributor
asked inPlan Changes & Upgrades.
How to downgrade?
My contract has ended and now I want to reduce my plan to a sim only deal. When I log in to my account it only gives me options for a new phone or more expensive sim plan. There is no option for a cheaper sim plan? How do you downgrade?
2001
Lauren K
I
Community Member
asked inPlan Changes & Upgrades.
uograde
Can I upgrade early if I pay up remaining balance
531
Tom
C
Community Member
asked inPlan Changes & Upgrades.
change plan query
Last Thursday I went to carphone warehouse and took out a new plan and new phone. I specifically asked for unlimited data . I only realised when I setup my id app he’d done the 100gb plan . I went back but said they’d have to cancel everything and do another credit check for a new contract which I don’t want. They say after 30 days I can change my plan to unlimited. 100gb monthly cost is £40.99 and it should be exactly the same for unlimited according to their website. When I change my plan to unlimited after 30 days will it be £40.99 ? Anyone help please
491
Matthew T
M
New
 Contributor
posted inPlan Changes & Upgrades.
Porting a number to an existing ID account
Hi I have been with ID for years, I'm trying to port a number from 3 to use with ID and have the PAC code. when I use the form on the ID website it is asking for a “transaction” number which I do not have anywhere. It seems the transaction number is given when the contract with ID starts, I don’t have the original letter. Thanks
2075
Matthew T
H
Active Contributor
posted inPlan Changes & Upgrades.
My data is not getting rolled over after app update. Please fix.
I've had a 1.5gbp plan for ages. I was given 500mb complimentary every month's as well. This data was getting rolled over prior to the app update . Now I can only see 1.5gb data. The extra 500mb is gonr. And nothinh is getting rolled over! Where do I see rollover on the app? I have made no plan changes. Can you please fix?
826
Tom
R
Community Member
asked inPlan Changes & Upgrades.
Pixel 9 Pro 51GB UK stock availability
Hi, Is there any estimated date if and when Pixel 9 Pro in 512GB version will be in stock in UK? Thanks
441
Tom
M
Community Member
asked inPlan Changes & Upgrades.
Upgrading from Contract to SIM Only
Hi folks, just wanted to check something. My contract is up, and I want to stay with ID, keep my number (that's the important bit) but go to a SIM only plan. If I Upgrade (as in, follow the whole “upgrade your plan” etc and chose a SIM only deal) then my number stays the same and the old plan will end, is that correct? I’m aware that you can’t transfer number between contracts on the same provider normally, but didn’t know if this wasn’t the case when it’s an upgrade (even though I’ll be spending significantly less per month!) Thanks
3991
Tom
A
Community Member
posted inPlan Changes & Upgrades.
new plan loyalty bonus
Hello there! I’ve just upgraded to a new plan and agreed a 20GB loyalty bonus to be added to my monthly allowance, but I am unable to see that anywhere on the details for my new plan or in my online account. Can you confirm this has been activated and where can I keep track of usage?
601
Tyler C
C
New
 Contributor
asked inPlan Changes & Upgrades.
Need order number
I have recently completed an upgrade but I never received an order confirmation. I need this to claim the promotions. I have spoken to two agents via chat who said I would receive it but I still haven't. Any help?
664
Matthew T
C
New
 Contributor
posted inPlan Changes & Upgrades.
proof of purchase
Hi, how do I find proof of purchase to claim the chromebook. The emailed receipt doesn't show any of the required information. Thanks in advance
401
Tyler C
M
New
 Contributor
posted inPlan Changes & Upgrades.
Data allowance changed
I am over 12 months through 24 month contract with unlimited calls/data/texts but i just looked on the app and now it says i have 0 data from 5gb allowance. I have not changed anything and my bill is the same. Any help?
604
M
R
New
 Contributor
posted inPlan Changes & Upgrades.
Out of Data
I am over 12 months through 24 month contract with unlimited calls/data/texts but i just looked on the app and now it says i have 0 data from 50gb allowance. and now at 80% of credit limit. I have not changed anything and my bill is the same. Any help?
401
Kash M
Lindsay Cooper
New
 Contributor
asked inPlan Changes & Upgrades.
Proof of Purchase for samsung cashback claim
Where can I obtain proof of purchase for special offer claims (Samsung 23 fe £100 cashback )? Nothing in emails, nothing in online account. None of the welcome email or online account have the required info. Please upload an image or a PDF file of your proof of purchase. Your proof of purchase should be either: A store receipt An invoice Or an order confirmation for example a delivery note Whichever document you upload should clearly show the following details: Date of purchase Retailer name or logo Product purchased Grateful for help please
5047
Kash M
D
Community Member
posted inPlan Changes & Upgrades.
moving number
I got a new contract on the 24th September and requested to keep my number, completed the form with pac code and all the other information but haven't heard anything since. I tried to key it again but said the code had already been used. Today Is the 26th September How do I find out when or if my number will move over? As I. Don't want to have 2 phones? Thanks
471
Kash M
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